8/24/22 *UPDATE* I…read morehad a good conversation with Danielle and we've reached an agreement. She has admitted there were some big learning and growth moments with what has transpired with our case, and as a result, has apologized. In addition, they admitted they didn't order the correct part and should have spent more time ensuring their initial mistake wasn't repeated. It's a rare occasion to have a company admit they repeated a mistake and are willing to work towards an agreeable resolution. Thankfully ABW has shown they are concerned with what happens to their customers, you just have to let them kindly know if they are heading down the wrong path. To sum it up, they are willing to work with you to make sure you're happy, just make sure you have an open communication line with them. _______________________ *ORIGINAL REVIEW* I'm not sure where to begin, but it's been an absolute nightmare. Our microwave broke in April, we are a week away from September, and the microwave is still not fixed despite them coming out 4 separate times. In short, ABW has been to our house 4 times; 3 times with the wrong part. Yes, they ordered the wrong microwave door 3 times. They came to our house 3 times with the wrong door. I really don't know what else to say or how best to describe what happened other than pure incompetence. I don't think I've ever had to deal with a situation like this before, since most companies would find a solution after their first mistake, but clearly they care only about your money and how much they can grab from you. After a lot of back-and-forth via email, it was discovered that they had been entering the wrong model number from the beginning, but we were told that it was Bosch who kept sending the wrong part. So they blamed Bosch and failed miserably at taking ownership of the mistake they made over, over and over again. In the photos below you'll see one of the final emails where they're "apologizing" and giving us a "discount". However, after researching the right parts number, the $374.49 "discount" from their original asking price of $627.59 is roughly the average and going price for said door. At face value, it's clear we're still being ripped off despite their egregious and continuous mistake of ordering the wrong part not only once, not twice, but three times. Could you imagine ordering the wrong part for a customer, telling them it's on back order, and making three service calls over the course of 5 months? I can't. I'd be fired. I'm truly at a loss for words. I'm sorry to say, but for your sanity please find another business to order parts, equipment or have any type of service done. Please learn from my horrible experience and find another business to buy and service your appliances.

Very helpful! Great selection, extremely knowledgeable, but no pressure sales tactics!read more

Excellent customer service. Always enjoyable experience and they remember previous orders.read more

I had a very disappointing experience at the Benjamin Moore retailer in Chantilly, VA, on Friday…read more When I was checking out, the manager, Dustin, asked if I had a customer account. I told him I was going to make a quick phone call to get the account information. His attitude changed immediately. He became visibly angry and told me he was not going to sell me anything because I was on the phone trying to get the account number. I was surprised and confused by his reaction. I don't know what I did that warranted being treated that way. His behavior felt unnecessarily aggressive and unprofessional, especially for someone in a management position. I hope this matter is taken seriously and reviewed. Customers should be treated with courtesy and respect. Please feel free to contact me if you have any questions or would like additional details about what occurred.

Prompt, friendly customer service. Owner is very knowledgeable and is always willing to help find…read morethe most economical way to do something, even if he could have sold you a more expensive option. He really helped me with an old house with rotted wood and mildew issues. Owner is obviously interested in cultivating long term customers rather than making an extra few hundred today.

Workers are extremely nice and helpful here and won't try to up sell you on something you wouldn't…read moreneed. Very friendly people and you cannot beat Benjamin Moore quality in paint!

Excellent service. Very professional, thorough, and very helpful staff! The paint was made…read morecorrectly. the charges very reasonable, and service was very prompt.

Excellent service. Thanks for being the best of the best. The manager Mark has always taken care of…read moreour needs for our customers. Thanks

I decided to check out this place while I was running a different errand. I checked them out after…read moreChristmas and they had many Christmas themed items on sale. I picked up a few ornaments to hang on my tree next year. It's definitely a great spot to buy gifts for family and friends.

Such a cute place!!!! Whether you are looking for home decor or a cute thoughtful gift, this place…read morehas a little bit of everything!!! I stumbled in here looking for a mirror I saw somewhere else and I was told this is where it came from. Although I did not find the mirror, I found so many more eye catching things. Even though the store is overloaded with all kinds of goodies it's well organized, so it does not appear cluttered in any way. Keeping this place in the rotation the next tine I need a well thought out gift!

Great Quality Paints and supplies. Very friendly and knowledgeable staff. All the supplies you…read moreneed to get your painting / decorating done right. Service with a smile and they can answer your paint questions. I've always had a good experience here.

It's been a couple years since I I've been here. I always forget we have everything I needed to…read morerefresh a room at home, with Nichols and The Paint& Paper Place. I ran in here looking for some good Benjamin Moore paint and walked out with everything I needed. The guy at the check out was helpful and accommodating. And I felt I got what I needed to to successful.

We can!e to this paint store because it is one of the few places that carries Benjamin Moore…read moreprimer. 3 gallons was around $178.00 so this store and the products they carry are not for the faint of wallet. The paint is good however. When we went there today and there weren't any other people in the store. That being said, the lady behind the counter was quick to help us. We paid for the primer, and the walked around to the outside of the building to pick up the order. Everything was very fast and efficient.

Benjamin Moore paint is fantastic, their sales tactics are not…read more Frequently over-quote on the amount of paint needed for jobs.

The team at Color Wheel has been very helpful in 3 recent projects I had. They helped me select…read morewallpaper for a small bathroom which made that task much less overwhelming than it might have been. They persisted in getting a new Hunter Douglas blind that malfunctioned after 10 years. And finally, they are fabricating a custom cushion to raise the height of a chair. The customer service has been individualized and personal, a rarity in these days, and clearly no job is too small. I highly recommend this business.

Kimberleigh at the Color Wheel in McLean went out of her way to quickly obtain the fabric which I…read morewanted to consider. She is very easy to work with and will listen closely to your preferences and respectfully offer options for your consideration. She wants her clients and customers to be happy with their choices. The experience of interacting with her was great.