Excellent customer service and product knowledge makes Ace my go-to as compared to the larger hardware stores.

Always friendly service. Knowledgeable staff. Well organized merchandise. Discounts to frequent customers.

This ace is awesome. Everyone is super friendly. Obviously ran by high school/college kids but if you need advice I'm something they grab an adult or subject matter expert. Prices are a little steep but I'd rather pay a little extra vs driving 25 min going to Home Depot to get frustrated with no help. Also they have everything that a homeowner needs. read more

Brand new ace hardware in Purcellville! A fairly large store, with super friendly staff. They have loose nuts and bolts in drawers which is wonderful. They also have an enormous wild bird section! And a nice barbecue section :-) I came by looking for vegetable seeds for my winter garden, and did not expect them to have them given that they just opened and it is not exactly planting season. Look forward to coming back when I need something... read more

Ace Hardware - Giant wild bird section - Hardware Stores Near Me - Purcellville, Virginia

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They have everything you might need for both current and heritage construction. And it's just a fun place to visit! Very helpful! read more

The only reason I ever go into this place is because I'm too lazy to drive an additional :05 minutes to a great locally owned hardware store in the older part of Purcelville. After today, when I went to make a purchase but instead got an unexpected lecture on the state of national politics by the clerk, I'll make the drive to the other place. read more

Nice store if you want a grill or bird seed. I was looking for gas yard equipment. they don't carry any gas equipment, zero. I will go back to my Brunswick MD store. read more

I remember growing up and going to Ace with my father (in Springfield). The store associates were extremely helpful and they would come to you asking if they could be assistance. So when I saw Ace was coming to Purcellville, I was excited to not have to drive to Home Depot. The last 2 times I have visited to get a product, I searched and could not find it. I asked for help and on both visits an associate basically took me down an aisle and said it should be there. No knowledge of the item and not very helpful. A waste of time. Acc needs people there that don't just walk up and down the aisles, but are there to truly assist. Was going to give only 1 star, but after asking to direct me to someone that knows more/could actually help, I finally found an employee that did walk away from the counter to try and help me. Rather drive an extra 15 minutes to Leesburg. read more

I just read a recent review and agree: Costello's Ace in Purcellville may be good for nuts, bolts and birdseed, but don't buy Craftsman, Milwaukee, or any other power tools there. They have a 'no return' policy on power tools, even when they deliver faulty products. For Craftsman, go to Lowes; for Milwaukee, go to Home Depot. No hassles there. I bought a Craftsman riding lawn mower via the Ace website and it was delivered to Costello's Ace in Purcellville. Why did I buy from Ace and not Lowes? I wanted to support our local Ace retailer in the neighboring town. After picking it up, we discovered that the left front guide wheel brace on the mower deck was bent out. Neither Costello's Ace nor Craftsman took responsibility however, assuming that it was our fault. Any idea how difficult it is to bend this brace that is welded on without damaging the plastic guide wheel or the connecting bolts, or even leaving a scratch? These are supposed to be durable parts. We retired the same Craftsman model after 8 years and nothing like this ever happened. The Craftsman customer service advised me to bring it to the nearest service center, which was across state lines and offered no other solution. That would entail renting a trailer and spending time and money trying to have an issue rectified that was not our fault. Then they said that any issues would have to be taken up with the retailer, in this case, Costello's Ace of Purcellville. The Ace manager initially resisted, but then came to our home to look at the riding lawn mower intending to find a resolution before going on vacation the next day. That was 2 weeks ago and I never heard back. I was ignored. I had requested a refund within their otherwise 30 day policy, but no response from them. After reaching out to the Ace store manager a number of times without response, I decided to write this review. I will buy my nuts, bolts and birdseed elsewhere. Horrible customer service from both Ace and Craftsman. read more

The staff here is so friendly and willing to help. I'm always at a lost for what I'm looking for when I come in here, and they always help me find what I need! I work for a new school in the area that is opening, and they've sent me here several time to get supplies. I've even had some of the employees help me figure out how to secure something from just a picture. The store is also very clean and spacious. read more

The rudest and most condescending management. This store is not a reflection of ACE Hardware. Worth the drive to Brunswick where the store is stocked, better selection and very helpful associates. If you want to shop local, Nichols and Loudoun Lumber! read more

Warning. Their website is not accurate as Home Depot website. They don't really have things in stock. They will order it. Our experience was not good with ordering, but maybe yours will be better. Nice clean store that's why its 3 stars instead 1! read more

Yes, prices are a bit higher than the big box stores. What do you get for that higher price? Convenience for once -thrilled they opened a couple years ago so that I can get what I need w/o driving to Leesburg, or having to go to the fabulously old other hardware store in town -looks great but the service is dismal, prices way too high, rude staff, - haven't been back for 3 yeas since they rang up an item higher than the shelf said, then when I questioned why, was told the price must have gone up. I said - could be but your sign shows a lower price. The clerk had a meltdown. Last time I ever went in. I had just moved here and made the trek to Leesburg probably 3 times a week for a year. Costello's Ace? FABULOUS. Clean, bright, orderly. The clerks are always helpful. They answer my many many questions. They are polite. Friendly. I am always greeted when I enter. Can't say enough good things about it- love this place! Please never leave us! read more

Good service, good selection, new clean store, and they sell Milwaukee. I have come here many times with no negative experiences.

Pretty store, nicely stocked but that's as far as it goes. The worst communication ever since they intentionally shut off their phone system 1 hour before closing. It was my third time trying to get a $300 key fob that they happily took an order for. Read the recent reviews ... the grand opening luster is gone - good luck trying to get assistance if you call an hour before closing while the staff is literally standing around doing very little. read more

I've tried multiple times to give the local Ace here in Purcellville some business. Unfortunately I've only been disappointed. From a delivery driver telling me my new grill was damaged when it was not (they took it back- then couldn't re-deliver in time, causing me NOT to have a July 4th holiday grill after careful shopping to be on time).... To never having sale items in stock and their uncompetitive prices.... Another time I ordered online, and the store simply cancelled the order. No call, no explanation. I'm just done trying. My time is valuable, and they only waste it. I'd rather drive the 12 miles to Home Depot or Lowe's instead. read more

Lovely store. Rude staff. They were standing around obviously bored and not one of them offered to help me, even avoiding eye contact. When I did finally manage to get someone's attention to ask for help it was clearly an unwelcome interruption. One man talked to me like I was actually stupid. I was going to buy a couple of things but ended up abandoning my cart because I was so put off by the rudeness. Also the plants were way overpriced and most were dead. I'll go to my usual location up the road where the staff are actually friendly and willing to help. No wonder the store was empty. Super disappointing. They'll be out of business within the year if they don't make some big changes. read more

I was so excited when Ace Hardware came to Purcellville. Unfortunately, despite at least 5 idle store clerks in evidence in an empty store, I was met by the worst customer service I have ever experienced in my life. To top it off, my complaints were met by complete disrespect. I'm so disappointed in Ace. I never thought I would be happy to go back to a big box store to receive basic customer service. read more