For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

Staff members were very helpful and knowledgeable. Located my double doors quickly. Very low cost…read moreand they loaded up my truck.

Very nice people there. They deliver for free for order more than $250, which is super duper…read morehelpful for a woodworking hobbyist like me, who don't have a truck. I ordered 1/2 and 3/4 inch white birch. Veneer is thin but the surface is smooth. 3/4 is not as good as 1/2. Very few voids, knobs. If there is anything they should improve, the 1/2 plywood is not that flat, it is probably due to the way they stack.

Went to filll up my propane tank $20 refill and they were…read morevery organized. Paid, dropped off the tank my a fence and a nice man filled it up shortly after.

So it's my first time here wanting to fill a brand new 30 pound propane tank. Jose carried it in,…read more filled it up, and re-delivered it back to my car over 50 pounds. Also thank you for being $10 cheaper than rentals unlimited (they wanted 42$) $32 at N&S to fill a brand new 30lbs. Thank you Jose! You guys got a great employee there. Very friendly. Definitely a returning customer. JohnG

The cabinets I ordered are Kraftmaid and are themselves seemingly very good quality. However, more…read morethan one of the kitchen cabinets that were ordered by Tart for me have been too short, long, wide, etc. Bita (one of Tart's designers) brought to my house Abdou from Dahlia Design - which I was told by Bita is their preferred cabinet installer. Abdou and Bita took the initial measurements for my kitchen cabinets. We designed the cabinets and ordered them with these measurements. The total price for the kitchen cabinets was ~$21,130 (see invoice). Once the kitchen cabinets were ordered Bita referred me to Dahlia Design and told me I would deal directly with Abdou. The price Abdou quoted to install the kitchen cabinets, as well as three other bathroom vanities and a few small cabinets was $23,875 (see itemized quote) which was supposed to cover the cabinet install plus any other repair work. However, I already had contractors I hired for repair work. I did not use Dahlia Design because I did not need the extra repair work from them, instead I used another company who charged me $4,400 to install only the kitchen cabinets. During the kitchen cabinet installation, my installers almost immediately ran into issues with the size of some cabinets. The tall cabinet was too wide and too tall, the over the fridge cabinet was too wide, then both blind cabinets next to the sink were too short (width), and the seated cabinets were to long. The wood slabs that also came with the seated cabinets came too long and to wide, and Tart said it was the installer who would have to cut them down. The sizing of many cabinets was so wrong, that my installer (who told me before they did it) had to leave out filler pieces, cut my hardwood floor which wasn't supposed to be needed, double the size of the pony wall... all to make these cabinets work for my kitchen. However, the cabinet install still couldn't be completed. The pictures attached with this review are the final product for now, and some adjustments are needed to fix my kitchen. When I reached out to Tart about all of this, they basically denied any responsibility for how the cabinets turned out, followed by many excuses blaming me and my installers when my installers literally did their best to install these cabinets as is - including having to leave pieces out to get the cabinets to fit. After about a week of going back and forth with Beverly who is Tart's other designer, I finally got Tart to admit to some of their mistakes, but not enough to make a significant difference in how my kitchen turned out. I was also told that somewhere in the contract for the cabinets, in the fine print, the customer basically releases Tart of any responsibility for the measurements and that the burden is on the customer to make sure the measurements are correct. The customer being liable for the measurements was something that was never discussed between Bita and I. Had I known this, I would have insisted that I have my choice cabinet installer decided before the cabinets were even purchased, and that only my choice installer do the cabinet measurements. If you are seriously considering using Tart for cabinets, come with an installer already in hand, do not trust any measurements by Tart because they sneak verbiage into their work contract to basically absolve themselves of any liability for their mistakes so they can blame the customer... which to me screams scam so proceed with caution. When the cabinets are delivered and are not the right size, they do not automatically consider what was actually received by the customer (only after much back and forth), and instead only seriously consider what was recorded in their contract which they will use to escape having to correct any actual mistakes with the cabinets. In total I waisted ~$25,530 on these cabinets from Tart which includes the price to install them ($4,400), but not even the fee to deliver them which was ~ $200. I'll have to hire another company to come in and fix everything - possibly removing and replacing bad cabinets.

Tart has been our go to for many years. We get our lumber and doors (primarily). They've always…read morebeen reliable with great customer service. Recently, one of their shop guys really come through for us. Russ helped us restore a custom veneer after it was sorely damaged. Russ, the F I N I S H E R! Our company and client cannot thank you enough for your skills in what is pretty much a lost art. Thank you! Suplotel Remodeling

Beautiful very clean and well managed store! Best kept secret in area - great inventory!read more

Lovely place to shop. I did have a bit of difficulty finding it, so I will let you know that is…read morebetween Atoka Properties (real estate office) and Nichols Hardware, on the same side of the street...that puts it just up and across the street from Maggies (Magnolias at the Mill, for those who don't know locals often call the restaurant "Maggies") The people working in the shop were so kind, the items for sale were very nice, and the prices were good. The shop is attractively arranged and well-kept. The only sign I saw was right on the door, with a Tree of Life. I had not been there before yesterday, but prefer it now to a couple of other such shops in Purcellville. It was worth finding, absolutely! I would not have known about it but for the advice of a local woman I came across in town. I have dropped off food donations for Tree of Life at a local Baptist Church in the past, but I did not know about this shop. I believe it's a nonprofit, helping those in need. So glad I stopped by! I was able to obtain a nice bag of items on my wish list.

Excellent selection of upscale clothing, shoes and accessories, as well as unique home goods.read more

Absolutely charming thrift store / consignment shop! I've been able to find clothes, shoes, and a…read morewide variety of household goods here. They have so many things, you just walk around the aisles and get new ideas constantly. The service is second to none! They are constantly running sales and have priced their items very well. I look forward to continuing to bring things for consignment and find new-to-me items for my new apartment.

My husband and I were well informed by the sales representative, Ms Shew, who came to our home and…read moreexplained all the procedures in replacing our tub area into a walk in shower at a reasonable price. She was very knowledgeable about the product, showing us samples. But most of all, we appreciated the fact that she listened to our wants and needs. She tailored her presentation to exactly what we said. So our time was not wasted and neither was hers! Then, a few days later, Kevin came to take measurements. Again, we were impressed with his professional manner in doing his job. He was very personable and answered all our questions and concerns. Therefore, we are very comfortable and happy in choosing this company. Their employees are the best! And we look forward to the installation in a few days. How exciting!

The reviews looked pretty good. So did the BBB rating. However, this company has mastered the…read morehard sell, and the lack of fee transparency. We received the attached proposal for $49,331.89. And we were told the pricing was only good that day, but they'd give us till Wednesday (5 days later). We asked for detail on the costs for the items in the proposal and were told no, they don't provide that. Renken was the second of three firms we met with. Firm #1 provided a breakdown and Firm #3 who we met with today, said they would do so. Also, their payment structure gives them 2/3 of the total fee by the time they do measurements? Good grief. Choose another firm! ***UPDATE*** Imagine my surprise when I got a call today (June 19) from Brent Renkin who called to literally berate me for using this platform to give a one-star review. He told me one-star reviews hurt businesses. He questioned how I could give such a review. The only point of clarification that he offered was that their pre-discounted rate is good for a year, but the discounts are only in place for five days "because of fluctuations in costs." He did confirm they don't break down their pricing in any way, including labor versus materials; said that's their process. As he continued pressing me about my review, also suggesting maybe I didn't understand everything? Toward the end of the call, he talked over me so much that I ended the call to stop the tirade I was being subject to. Seriously, who wants to work with a firm like this?

Short version: They're great! We would use the again…read more Long version: We did a full bathroom renovation with Mega Kitchen and Bath. We wanted to completely redo our master bathroom and move a wall so that we could add a bathtub. First we worked with Mega's design consultant, Laissa. She was incredibly patient and helpful and guided us through the process of designing our bathroom, choosing all the fixture and tiles, etc. I have no idea how we would have done it without her. I especially appreciated how they gave us a spreadsheet of all of the fixtures and their prices so that we could easily see how every change of fixture affected the overall price of our project. Once the design was finished, Ibrahim, Juan, and the rest of the construction team took over. They were unfailingly polite and considerate while they were in our home. They were even kind enough to wear masks when we requested it (we have an immunocompromised family member). The construction team regularly consulted us whenever they wanted to confirm a decision and the work was finished well within the time frame we'd been promised. Our bathroom is so beautiful that my mom regularly drags family members upstairs to admire it when we have family events at our home. We did have one issue after construction was finished: a stubborn leak that kept coming back. Mega was very responsive when we reached out to them about the issue and was very proactive about making sure it was fixed and repairing any damage it caused. I would happily hire Mega Kitchen and Bath again in the future and I can't give a better recommendation than that.

Laissa and Ibrahim were so hopefully during our remodel of our bath and kitchen. The before and…read moreafter pictures don't even show all the detail. We were very happy with there work. We even had our wood floors done and whole living area and dining area repainted. I couldn't be more happy. The cost was a little reasonable but definitely went over budget. But they were very affordable and worked with us. Got the work done pretty fast.

This business also operates as J Williamson Custom Builders, Warrenton,Va. Both businesses use the…read moresame project photos and are operated by the same person. Williamson was removed from Home Advisor for faulty workmanship, failing to complete work for which they were pre-paid. As well as a long list of workmanship deficiencies on a project for which they were paid more than $100,000. Suggest being very cautious when dealing with this contractor.

From the owner: Don't hesitate to call Elite Concepts, Inc. in Warrenton, VA. We are committed to your…read moresatisfaction. Call us today.

This is an update to my review regarding the damaged doors that OLW delivered to my home. First,…read morethe doors were really ugly doors. They were pieced together and the screws and rivets were randomly placed on the door. One door was so bent out of shape that it could not be installed. When I called Marshall he wanted to pick up the bent door and order another one to replace it. It would take another two months at least (from a Canadian company) to get. After looking at the (can I say it: crappy looking door), I decided that I did not want to wait to get another door. Marshall FIRMLY told me that I COULD NOT UNDER ANY CIRCUMSTANCES RETURN THE DOOR AND GET A REFUND FOR BOTH DOORS. He said that Sunspace never refunded money. So I called Sunspace in Canada, and they told me that the refund was the responsibility of the American distributor. I called Marshall back and he said again, NO WAY are you getting a refund from us. To make a long story short, I filed a complaint with the VA Attorney General, who then notified OLW about my complaint. I got my refund shortly thereafter, and I paid OLW for a pickup fee, and they picked up their door. I got two lovely doors from Home Depot, with inside blinds, for about $100.00 less than I had paid OLW. The doors from HD were well made and one piece instead of being pieced together with ugly screws. They fit perfectly on the first try.

Terrible company! Don't use them. One of their trucks broke my windshield and I was told to…read moreclaim it under my insurance. The manager wouldn't even return my call. I have photos and videos showing that their truck's tarp wasn't in use, allowing debris to fly off of the truck. I provided a few photos to their office manager so they are well aware of this to be a fact and to be true. I plan on notifying authorities, providing them additional evidence and pursuing my claim. They should demand your drivers protect the property of others.