For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

Love this place! John and his staff are always very helpful when I'm looking for help to fix…read moresomething or need advise on yard work. When I was torn on which power washer to buy my friend sent me to John and he helped me decide what to buy as well as let me test it out before making my purchase. I send everyone to Johns and am so happy to see a local business thriving.

Love a store that can change lives at the same time! Well done! Keep up the work, continue blessing…read moreand giving out great service!

I was looking for a longer screw for my Stihl leaf blower. I was advised to bring in the blower…read morefor a better look. Came back a couple of days later and a service member took my blower to the back after I explained my problem. He was gone for 30 minutes; then I noticed their labor sign for diagnosis and minimum charges. I started to get nervous because I was told earlier if it was a simple screw issue there would not be a charge. The service tech came back and said he re-inserted the screw but will probably work itself out again. He recommended a formal diagnostic. There was no charge for this visit. Nice to know there are a few stores still left that are knowledgeable and helpful with the clock off. Please support Fairfax Ace.

I've been a patron for years. I stopped in to pickup a bag of equestrian pellets for our fur baby…read more Service is always on point. I'm not sure how they only hire the nicest, most helpful employees. Now price point is why only four stars. I can get a 40lb bag from TS Woodbridge for $7.99, I paid almost double here, $14+. I didn't feel like driving all the was to TS so I paid the eye gauging price. A gentleman employee took it out to my car and our brief conversation solidified why I continue to shop here. Now if they would just lower their prices, lol.

Interestingly, this hardware store aells the same Wind Machine fan that I hace in place in Mexico…read moreCity. Mine is actually wear8ng out after five years and the motor is slow to start. I almost bougt the one that thry have here, but I thought about the logistics in bringing it doen there, may not be so easy. What I actually came here for was to get some gardening tools and supplies for my house up here. I figure I have the long holiday weekend to hipefully make some good progress on the yard and small garden area. This hardware store is very close to me here and I wasn't in the mood to drive 6 miles to the big box hardware store to maybe save asmall amount of money. I got a garden house, a shovel, and regular yard rake to clean up the place. They had everything that I needed.

This has always been my favorite store in McLean for 10 years. Until today…read more Went in to fix something for my wife and was told they are too busy to help me. Couldn't believe it. Thats Never happened in that store before. But this one particular gentleman (who's worked there a long time) actually said they were too busy to help me. I explained to him I don't have the use of my left hand currently and needed help. Told me to come back another time. I guess even the esteemed McLean Hardware is losing its customer service.

Items in the store are marked up significantly, likely because of the pricey rent on 14th St and…read morebecause they can overcharge folks who live on that street who pay $2500/month for studio apartments. The employee at the front of the store was sharp and unfriendly and asked in a gruff tone how he could help us, as if we were bothering him.

5 stars for Marvin upstairs in the hardware department…read more Each time I visit looking for a solution, part or piece of hardware, Marvin always delivers! The store overall is very well stocked and prices seem reasonable. I'm a fan of Marvin's Hardware...um, I mean Logan Hardware, lol. 5 stars

The staff are very helpful, particularly the color advisor in the paint department on Saturdays. I…read morebuy paint at Strosniders because of her color sense and reliable advice even though there are closer paint stores.

The service is amazing. My Subaru key fob battery was very low, but the Gods were kind enough to…read moreallow me to drive from Poolesville where I had been, to Strosniders in Bethesda, Unfortunately, the folks I called first at ASAP Locksmith were MIA, after 2 calls, and telling me to keep my phone close because someone would be calling me immediately. Stosniders in Bethesda was so welcoming. It is simply their culture. They are happy and totally professional. The total for a battery replacement charge, $5, plus the 2 pk I purchased, came to, $15.59. Money well spent!

Always friendly service. Knowledgeable staff. Well organized merchandise. Discounts to frequent…read morecustomers.

This ace is awesome. Everyone is super friendly. Obviously ran by high school/college kids but if…read moreyou need advice I'm something they grab an adult or subject matter expert. Prices are a little steep but I'd rather pay a little extra vs driving 25 min going to Home Depot to get frustrated with no help. Also they have everything that a homeowner needs.

I wish I could give this store zero star. While it might be a good idea to have hardware store…read moretargeting the low-income families, the quality of the product is very poor. We got a key safe box to keep a spare key, and it would not open even with the right password. And overall, things here are old style, stone-age things that wouldn't work for a modern family. You would just better off by getting things from Amazon, or go to target. I am glad that they decided to close this store. Please remain closed and replace this one with a better store.

Great store. Smart, knowledgeable folks who are right there to help you and get you out quickly. I…read morejust moved away from Arlington and I already miss them!

Alternative to big box. Easy to find he help. Bought wood putty for kitchen remodel. Hope to buy…read moresupplies in future for hardscaping.

This review pertains to my most recent attempt to obtain a simple replacement retention pin for a…read morescreen door. I will not bother to recount our extremely poor experience when we purchased 7 French Doors several years ago. I had one of their experts come to the home to measure the door frames so that if there were a problem they could not blame me for an incorrect measurement. Surprise surprise when one of the doors did not fit, this after the original door had been removed leaving a gaping hole in our living room wall. It took 5 weeks to receive the correct replacement. BTW, they wanted full payment before the new one arrived. I told them that I would have AMEX put the full amount on hold until the replacement arrived. That got their attention. Back to the current situation: When I visited the store to buy a replacement retention pin, the individual at the front counter was totally clueless. I then asked for the person who handles storm doors. Hilda wasn't in. Two voicemails were left on her line. I was not shocked when she did not respond. The good news is that the Anderson website parts dept. had the part. I should have gone there first rather than waste time with the indifferent and incompetent personnel at TW Perry. Stay away.