Be very careful with this location - I had not made any other phone transactions in the past week,…read morebut when I made two phone sales transactions at this store, my business debit card was then used for 3 different fraudulent purchases within the next 24 hours. When I spoke to Sherwin-Williams Rep Patrick, he was helpful and agreed this sounded like a major issue. I made it clear to Patrick that I did not need or want money, but I simply wanted a quiet, internal investigation of the employees in question to ensure that it didn't happen again. He agreed. However, Andrew Reyer (the District Sales Manager) quickly emailed me in less than 2 hours denying the allegations. Andrew Reyer has not had time to drive and review camera footage, interview the employees in question, or conduct an actual investigation. Andrew Reyer is just trying to cover it up rather than fix the issue. This is a shame, because it turned a private and cordial matter into a public one. Do better, Andrew

We had recently had our bathrooms painted professionally and this gave us the motivation to paint…read moreour child's nursery a new color. The way the company painted made the process seem rather straightforward. We picked out a light pink color for the walls and closet, and decided on the eggshell type of sheen because it's easier to wipe down. There were two employees doing their thing, and Alexander was very helpful and he helped give me some guidance in terms of the specific paint type that we should buy. We ended up getting just a single gallon of interior Duration. I also purchased some tape and plastic to cover the furniture. Now we're looking forward to the paint and pizza party over the weekend!

I and my contractor have been clients of SW in Herndon for years now, and every single time we go,…read moreit's a great experience. Although over the years the staff have changed, the standard of service has not. Uniformly polite, knowledgeable, friendly, quick--the list goes on. I went just a few days ago for the first time in quite a while and after having had a bit of a bad day. But when I came out, I was smiling and had forgotten what was on my mind, because the staff knew both exactly what I needed in terms of paint, and treated me with kindness and care. And, b/c I am a returning customer and work through a contractor usually, they also made sure to apply every legitimate discount they could, making the purchase extremely reasonable. I would not go anywhere else.

Great staff! Mike especially is incredibly knowledgeable, professional,and very patient in…read moreanswering the many questions l came up with. I literally brought 12 cans of paint from when my wife and l repainted our apartment 6 years ago, which were not labeled wet at all, and he was able to help me interpret what each color of paint was, what room it went into and created. Replacement paint, all in 30 minutes. I left great leaving the day and knew l had a solid plan and better organization for my next project. Very grateful and will definitely visit again in the future. I recommend it

Excellent service. Thanks for being the best of the best. The manager Mark has always taken care of…read moreour needs for our customers. Thanks

We searched out this store because according to the Zinsser paint website, they supposedly carried…read moreZinsser products. First of all, if you are driving down Davis Drive trying to find this place, it is very easy to miss. To get there, if you turn onto Davis Drive from Church Road, it will be your very first right. The trouble is---the building which houses a few businesses is set back from the road. So, blink and you will miss it. There is no signage directly on the road to draw your attention. So...we walked into the place on a Saturday and it wasn't busy. The clerk behind the counter was very friendly and very willing to help. We told him we wanted to buy some Zinsser paint. He then apologized and said that they hadn't carried it in a long time! I told him that according to Zinsser's website their store locator said otherwise. He then went to a shelf and discovered two small cans of it. However, he said that the cans were 5 years old! Only then did he remove them from the shelf! The store also carries Benjamin Moore paints and Cabot stains. Perhaps these products move faster and thus are fresher... Anyway---somewhere there was a serious breakdown in communications. Whether it was with Zinsser or Vienna Paint & Decorating, I don't know. Either way, we weren't happy campers. So...not wanting to end up on another wild goose chase, I found a website and ordered the paint online. Yes, shipping and handling isn't cheap but in this instance it was worth it. .

Good products and great service. The owner always answers all my questions. He has helped me with…read moremany projects, delivering on time. I definitely recommend homeowners or contractors work with Garrett.

Excellent service. When we went in to buy some high-quality paint for our remodeled basement,…read moreSales Associate Steve Freeman was so helpful and went out of his way to get us what we wanted quickly. Also, a good price. Highly recommend!

Sloppy with the paint on brick and porch. After their work was finished and paid for we had a hard…read morerain thunderstorm which caused a lead in the master bedroom. I called the roofing company that installed the roof 2 years earlier and they inspected the roof and dormer above the room, the paint job on the dormer was not only poor they removed "rotten" trim but replaced it with a piece 1/2 the depth and used bondo to "finish" the repair. Called the owner and he fought tooth and nail that it was a bad roof without going up to look. He finally caved when I presented a letter from my lawyer to repair or a suit would be filed the next day. When he saw it he caved and redid all the dormers but did not take care of the interior water damage. Overall they are mediocre and difficult to deal with.

I've held back on writing this review for a long time. I really, really wanted to be able to write…read morea five star review of Lester and his company, but it wouldn't be honest. We first used Let's Roll in 2013. Between 2013 and 2015, they did several small interior jobs for us and we were more than satisfied. Lester was very personable, the crews did good work, and prices seemed fair. We asked them out again this November to do drywall repair, paint our great room, as well as remove wallpaper and paint the kitchen. It was a very large job - about $3,000. The communication was fitful - we were asked to make our home available with about 24hrs notice after they had a cancelation. We wanted to be accommodating, so we did. Over the course of two days, the two person crew did a terrible job. The job was slopping. They gave up on removing the wallpaper very quickly and painted over it. Painting was stunningly uneven. Lines were crooked. You could see studs. There were drips everywhere - including on window treatments and hardwood floors. They skipped half the trim work. The drywall repair was so lackluster, you could spot it from the next room. There were literally dime sized spots not painted in the kitchen, bristles from brushes painted into the walls, and edging my 5yr old could have improved upon. The house was absurdly dusty and almost no effort was made to clean up after themselves. We complained and we sent them literally dozens of pictures. Concerned I was being unreasonable with my standards, I shared the photos with other painters and several local realtors. All were appalled. The realtors told me I'd have to repaint to put it on the market. Honestly, we could have done this quality of work ourselves over a weekend for the price of the paint. I really struggled to get Jennifer to understand just how frustrated we were and how unacceptable the quality was. Eventually Lester - the owner - had another crew come out to repair it. Lester walked through the house himself and literally told my husband that this quality of work would run him out of business. Some of it was addressed with the second crew, but the edging is still sloppy, you can still see uneven paint strokes, there's still paint on my window treatments, we had to clean paint off our own floors, half of the new outlet covers we gave them to install have cracked from being screwed into the walls too tightly, the wallpaper is already peaking back through, and the edging - particularly in the kitchen - is what you'd expect from a disinterested teenager forced to do a chore. Honestly, I could have kept hounding Let's Roll and Lester - demanding professional quality work for their professional prices (and the five days they spent in our house). But we'd already tried that once and just wanted to be done with the experience at that point. We paid our bill in full and on time, but will not be calling them again and will stop recommending them to friends. It's really inexcusable that they charged us full price for a job that took twice as long as they told us and left us with literally globs of paint on our counters, our blinds, and our hardwoods as well as streaky walls and visible brushstrokes. This large job was the first step in a planned refresh of our SFH. We even told Lester at the time that we wanted estimates for the remainder of the interior. We hoped to give Let's Roll a lot more work, but they made that impossible. It's three months later and half the time my husband walks into the kitchen, he starts cursing because he sees another place Let's Roll was sloppy and lazy.

Bought paint for my bathroom ceiling - they are the only store that carried Sherman Williams Spa…read moreand Bath paint in the Herndon area. But it was 100% worth it! The guys working were quick to ask what I needed and had it ready for me in minutes, even with 4 other customers making large orders. Great service! Definitely going back for my next paint project!

Great service and very knowledgeable! Thanks for your help with our paint selection.read more

In two occasions now, Alan, who works w/ the EGO power tools, helped us familiarize w/ their…read morechainsaw line. First, familiarizing my daughter & I w/ options, purchasing/return policies & more importantly, what to do immediately once taking possession of the tool. We made our selection, and w/in the 48hr return/exchange period we gifted the chainsaw which was determined to need an upgrade. Alan, in his second encounter w/ this sale, smoothly guided my husband & I w/ the return & purchase of the larger saw. He then went thru the full "pre-check" process, including battery check & a full chainsaw fire-up outside in front of the store. Service above and beyond! We'll register it & verify the battery takes a full charge and we're good to go! Alan is why I shop at Lowe's ... a valued associate! I drive farther to go to Lowe's when HoneDepot is just up the street... because of the customer service from guys like Alan. Thank you, Alan. Merry Christmas.

The price at the register rang up differently than what was clearly posted on the shelf. I asked…read morestaff about the discrepancy, and they confirmed the higher price over the radio. I asked if I could go back to verify the sticker myself since I was very sure, and that's when I caught an employee actively changing the price tag mid-dispute. I took pictures as it happened. When I returned to the register and told them what I witnessed, I overheard the staff member radio the manager to verify. His response? "Yeah, that's the price" as if it had always been that way. Had I not seen them changing it with my own eyes, I would have been gaslit into thinking I misread it. Staff who had clearly more common sense and ethics questioned the manager, "If they got it, shouldn't we honor the originally posted price?" The manager refused. Staff member was very apologetic to us.

Hello my name is Nick and I live in Leesburg…read more This morning. I went into the Duron store for the first time. I was greeted by Caitlin. She was very friendly and engaging. Immediately she recognized that the paint I brought with me was discontinued. She recommended another type of paint and explained the differences to me in detail. I was very happy with my experience and will continue to be a loyal customer to that store going forward.

My experience with Sal is the reason I'm writing this review. I had an issue with my paint being…read moretoo dark and Sal was supportive and offered a solution. He made the experience a good one and I highly recommend going to his location for great service!

The customer service at this location is exceptional. Every time I have walked into the store, I…read morehave been greeted and offered assistance within seconds. Every employee that I have encountered has been friendly, patient with my questions (as a painting novice), and super helpful with their advice. They don't try to sell you unnecessary items. 100x better experience than going to Home Depot.

Items seemed to be fully in stock, and the cashier was so friendly! I bought an adorable fish…read moreshaped bed for my friend's cat from here. They also sell gift bags so you can wrap any presents you buy here.

October 8, 2023…read more Transaction number 8233 I normally wouldn't email the CEO of a company on a Sunday but I had an extremely unpleasant experience at the following store number: 81375 I bought a storage container and when I got home immediately noticed there was a crack and brought it back for an exchange the same day. An African American woman named according to her Bran working on 10/8/23 at 2:17 pm rudely interrupted my transaction to tell me that she couldn't return it because I hadn't been broken when I left. She didn't handle my first transaction nor I had I ever seen or spoken to her before. But she proceeded to call me dishonest over something I simply hadn't noticed. I was not asking for a refund but simply an exchange as I needed the item. I shop here all the time and she was so rude and unprofessional that even the sales girl apologized for her behavior. But the sticking point for me was her calling me a dishonest person. Even if she said, the policy was to not accept returns it would have been handled better. I have never been treated so poorly in a store publicly. She eventually let the sales professional handle it but it was extremely unpleasant. Sent to CEO regarding this experience