Be very careful with this location - I had not made any other phone transactions in the past week, but when I made two phone sales transactions at this store, my business debit card was then used for 3 different fraudulent purchases within the next 24 hours.
When I spoke to Sherwin-Williams Rep Patrick, he was helpful and agreed this sounded like a major issue. I made it clear to Patrick that I did not need or want money, but I simply wanted a quiet, internal investigation of the employees in question to ensure that it didn't happen again. He agreed.
However, Andrew Reyer (the District Sales Manager) quickly emailed me in less than 2 hours denying the allegations.
Andrew Reyer has not had time to drive and review camera footage, interview the employees in question, or conduct an actual investigation. Andrew Reyer is just trying to cover it up rather than fix the issue.
This is a shame, because it turned a private and cordial matter into a public one. Do better, Andrew read more