I've held back on writing this review for a long time. I really, really wanted to be able to write a five star review of Lester and his company, but it wouldn't be honest.
We first used Let's Roll in 2013. Between 2013 and 2015, they did several small interior jobs for us and we were more than satisfied. Lester was very personable, the crews did good work, and prices seemed fair.
We asked them out again this November to do drywall repair, paint our great room, as well as remove wallpaper and paint the kitchen. It was a very large job - about $3,000.
The communication was fitful - we were asked to make our home available with about 24hrs notice after they had a cancelation. We wanted to be accommodating, so we did. Over the course of two days, the two person crew did a terrible job.
The job was slopping. They gave up on removing the wallpaper very quickly and painted over it. Painting was stunningly uneven. Lines were crooked. You could see studs. There were drips everywhere - including on window treatments and hardwood floors. They skipped half the trim work. The drywall repair was so lackluster, you could spot it from the next room. There were literally dime sized spots not painted in the kitchen, bristles from brushes painted into the walls, and edging my 5yr old could have improved upon. The house was absurdly dusty and almost no effort was made to clean up after themselves.
We complained and we sent them literally dozens of pictures. Concerned I was being unreasonable with my standards, I shared the photos with other painters and several local realtors. All were appalled. The realtors told me I'd have to repaint to put it on the market. Honestly, we could have done this quality of work ourselves over a weekend for the price of the paint. I really struggled to get Jennifer to understand just how frustrated we were and how unacceptable the quality was.
Eventually Lester - the owner - had another crew come out to repair it. Lester walked through the house himself and literally told my husband that this quality of work would run him out of business.
Some of it was addressed with the second crew, but the edging is still sloppy, you can still see uneven paint strokes, there's still paint on my window treatments, we had to clean paint off our own floors, half of the new outlet covers we gave them to install have cracked from being screwed into the walls too tightly, the wallpaper is already peaking back through, and the edging - particularly in the kitchen - is what you'd expect from a disinterested teenager forced to do a chore.
Honestly, I could have kept hounding Let's Roll and Lester - demanding professional quality work for their professional prices (and the five days they spent in our house). But we'd already tried that once and just wanted to be done with the experience at that point. We paid our bill in full and on time, but will not be calling them again and will stop recommending them to friends. It's really inexcusable that they charged us full price for a job that took twice as long as they told us and left us with literally globs of paint on our counters, our blinds, and our hardwoods as well as streaky walls and visible brushstrokes.
This large job was the first step in a planned refresh of our SFH. We even told Lester at the time that we wanted estimates for the remainder of the interior. We hoped to give Let's Roll a lot more work, but they made that impossible.
It's three months later and half the time my husband walks into the kitchen, he starts cursing because he sees another place Let's Roll was sloppy and lazy. read more