We hired That 1 Painter in Loudoun County to paint the interior of our 4,500 square foot home in November 2024. At first we met with Mitch from sales who promised us the world. He said the entire project, a fully furnished house, would be finished in one week. He told us we would not have to move out and that every door and surface would be covered. He also said our kitchen cabinets would be painted outside so we could safely store our boxed up kitchen items in the garage. Based on his promises and the company's online reviews, we moved forward.
Once work started the story was very different. Brian, who led the actual painting crew, explained a longer timeline and a different process. In reality the job took much longer than one week and we did have to move out for several days. We also learned that we should not have stored our kitchen things in the garage because the cabinets were painted in that space, so we had to move everything a second time.
There were also major miscommunications and mistakes. We gave permission for the crew to pull up carpet edges to paint the trim but instead they cut the carpet. With four pets and two kids that meant we had no choice but to immediately replace the carpet entirely. Their recommended carpet vendor then came in, scratched up freshly painted walls, and those areas had to be painted again. On top of that their paint supplier mixed our primary color wrong, which required repainting large sections of the house.
While Brian and his crew worked hard and did a solid job with the painting, there was a huge disconnect between the promises Mitch made in sales and what the operations team could realistically deliver. The crew also had to take apart things like cabinets, closet systems, and window trim, but they did not put them back together properly. We had to go behind them and fix or reassemble much of it ourselves. One closet system even fell out of the wall a few months later.
Most of the paint has held up, but there are more spots than there should be in high traffic areas such as doors, cabinets, and our trash drawer that already need touch ups less than a year later. When I reached out to see if they would stand by their work as many contractors do within a year, Mitch made it clear they would not.
Overall I feel for Brian and his crew because they worked hard to meet unrealistic goals. However the gap between what was sold and what was actually delivered, combined with the lack of accountability afterward, left us very disappointed. read more
