The service is always excellent here. From what I've seen, there have always been at least 2…read moreemployees working in the store. I'm always willing to pay a little more here than going to Lowe's because of the service and expertise offered at the actual retail store. When I go to the bigger home improvement stores, there is always a much longer wait time, and the employees definitely look like they hate their jobs. They have also gotten a paint color I requested wrong; like completely wrong. I don't even know what color they mixed because it wasn't on the label they printed. All I know is that I can not trust those bigger stores. End of rant. Going back to this particular store, I am very happy with the quality of the paint and how the employees also try to help you work within your own budget. They are honest, respectful, and very patient. Definitely will continue buying my paint here.

I and my contractor have been clients of SW in Herndon for years now, and every single time we go,…read moreit's a great experience. Although over the years the staff have changed, the standard of service has not. Uniformly polite, knowledgeable, friendly, quick--the list goes on. I went just a few days ago for the first time in quite a while and after having had a bit of a bad day. But when I came out, I was smiling and had forgotten what was on my mind, because the staff knew both exactly what I needed in terms of paint, and treated me with kindness and care. And, b/c I am a returning customer and work through a contractor usually, they also made sure to apply every legitimate discount they could, making the purchase extremely reasonable. I would not go anywhere else.

Bought paint for my bathroom ceiling - they are the only store that carried Sherman Williams Spa…read moreand Bath paint in the Herndon area. But it was 100% worth it! The guys working were quick to ask what I needed and had it ready for me in minutes, even with 4 other customers making large orders. Great service! Definitely going back for my next paint project!

Great service and very knowledgeable! Thanks for your help with our paint selection.read more

Excellent customer service. Always enjoyable experience and they remember previous orders.read more

I had a very disappointing experience at the Benjamin Moore retailer in Chantilly, VA, on Friday…read more When I was checking out, the manager, Dustin, asked if I had a customer account. I told him I was going to make a quick phone call to get the account information. His attitude changed immediately. He became visibly angry and told me he was not going to sell me anything because I was on the phone trying to get the account number. I was surprised and confused by his reaction. I don't know what I did that warranted being treated that way. His behavior felt unnecessarily aggressive and unprofessional, especially for someone in a management position. I hope this matter is taken seriously and reviewed. Customers should be treated with courtesy and respect. Please feel free to contact me if you have any questions or would like additional details about what occurred.

My experience with Sal is the reason I'm writing this review. I had an issue with my paint being…read moretoo dark and Sal was supportive and offered a solution. He made the experience a good one and I highly recommend going to his location for great service!

The customer service at this location is exceptional. Every time I have walked into the store, I…read morehave been greeted and offered assistance within seconds. Every employee that I have encountered has been friendly, patient with my questions (as a painting novice), and super helpful with their advice. They don't try to sell you unnecessary items. 100x better experience than going to Home Depot.

I shop mostly at big box stores and never receive help as I had at Jerry's Paint. Francisco Reyes…read morewas so helpful explaining what I need and providing me step by step instructions on my current painting project. I will make sure return to Francisco and company. And will recommend to my friends. Thank you. Maher

We have been going to Jerry's since the late 80s. Jerry sold the business a while back and the new…read moremanagement has not dropped the ball on service. I went in the other day for a repeat purchase but there was a problem with the mixing machine. I stopped by again today. The store was busy and the man looked to see if he could make my paint. He could not but told me where the closest other Benjamin Moore store was located with good directions and printed off the mix formula for me to hand them. I wasn't treated like a stupid lady and he was very helpful. You don't get that at Home Depot - in fact you get the opposite. HD employees don't make eye contact with you so you don't stop and ask them anything.

We have a nut allergy in our family and have to be careful with the charcoals and wood when we…read moregrill. We cannot use pecan or walnut woods. Not an issue at ALL at Ace. The charcoal selection is amazing and the employees know specifically about the charcoal. They have unusual brands, boutique brands, local brands and big name brands in charcoal. They even had a charcoal demo last weekend! Last year we ordered a really nice grill and had Ace deliver it on my husbands birthday. It was an amazing experience to not have to assemble it or unload it from my van.

I've been a patron for years. I stopped in to pickup a bag of equestrian pellets for our fur baby…read more Service is always on point. I'm not sure how they only hire the nicest, most helpful employees. Now price point is why only four stars. I can get a 40lb bag from TS Woodbridge for $7.99, I paid almost double here, $14+. I didn't feel like driving all the was to TS so I paid the eye gauging price. A gentleman employee took it out to my car and our brief conversation solidified why I continue to shop here. Now if they would just lower their prices, lol.

I have become a lifetime customer. I arrived frustrated to…read morefind Benjamin Moore had "updated" (changed) the formula to the Affinity color (Kangaroo) used on the whole of my exterior only 2 years ago!!! I had only needed a gallon to do some touch up on a trellis fence. I had purchased that gallon from a different BM vendor in Mclean to then discover it was not a match to my exterior though it was the exact paint type, color and brand I'd bought and used only 2 years ago!!!!! I took the touch up gallon to Vienna paint to get answers. I could not understand why the color didn't match what I'd purchased just 2 years ago (side note: ALWAYS take a photo of your paint formulas, that is the ONLY way to ensure you get a match in the future, the companies will change to fomulas and it TOTALLY changes the color) I was pretty frustrated when asking the clerk how to obtain the old formula information. Thankfully, the business owner stepped in and he was phenomenal. He had the sales rep call Benjamin Moore to ask after the prior formal (not available). He then took my sample and had it matched, perfectly. But most of all he GAVE me the matching gallon that I needed. He kept, for proper disposal, the gallon I'd purchased at A DIFFERENT STORE even though he told me I could also attempt to get my money back there. I was floored by his generosity. It didn't cost me anything but some frustration with Benjamin Moore for this bait and switch formula change. Thank you, Vienna Paint!!!!!!!!

We can!e to this paint store because it is one of the few places that carries Benjamin Moore…read moreprimer. 3 gallons was around $178.00 so this store and the products they carry are not for the faint of wallet. The paint is good however. When we went there today and there weren't any other people in the store. That being said, the lady behind the counter was quick to help us. We paid for the primer, and the walked around to the outside of the building to pick up the order. Everything was very fast and efficient.

We had recently had our bathrooms painted professionally and this gave us the motivation to paint…read moreour child's nursery a new color. The way the company painted made the process seem rather straightforward. We picked out a light pink color for the walls and closet, and decided on the eggshell type of sheen because it's easier to wipe down. There were two employees doing their thing, and Alexander was very helpful and he helped give me some guidance in terms of the specific paint type that we should buy. We ended up getting just a single gallon of interior Duration. I also purchased some tape and plastic to cover the furniture. Now we're looking forward to the paint and pizza party over the weekend!

Be very careful with this location - I had not made any other phone transactions in the past week,…read morebut when I made two phone sales transactions at this store, my business debit card was then used for 3 different fraudulent purchases within the next 24 hours. When I spoke to Sherwin-Williams Rep Patrick, he was helpful and agreed this sounded like a major issue. I made it clear to Patrick that I did not need or want money, but I simply wanted a quiet, internal investigation of the employees in question to ensure that it didn't happen again. He agreed. However, Andrew Reyer (the District Sales Manager) quickly emailed me in less than 2 hours denying the allegations. Andrew Reyer has not had time to drive and review camera footage, interview the employees in question, or conduct an actual investigation. Andrew Reyer is just trying to cover it up rather than fix the issue. This is a shame, because it turned a private and cordial matter into a public one. Do better, Andrew

The Owner was responsive and contacted me directly to apologize, discuss the issue and resolve to…read moremy satisfaction.

Good products and great service. The owner always answers all my questions. He has helped me with…read moremany projects, delivering on time. I definitely recommend homeowners or contractors work with Garrett.

Interestingly, this hardware store aells the same Wind Machine fan that I hace in place in Mexico…read moreCity. Mine is actually wear8ng out after five years and the motor is slow to start. I almost bougt the one that thry have here, but I thought about the logistics in bringing it doen there, may not be so easy. What I actually came here for was to get some gardening tools and supplies for my house up here. I figure I have the long holiday weekend to hipefully make some good progress on the yard and small garden area. This hardware store is very close to me here and I wasn't in the mood to drive 6 miles to the big box hardware store to maybe save asmall amount of money. I got a garden house, a shovel, and regular yard rake to clean up the place. They had everything that I needed.

Amazing customer service and supplies!!! Great selection and assistance. We were in a time bind…read moreand McLean Hardware CAME TO THE RESCUE!: we had MIELE dishwasher delivered and when being installed they said our plumber put in the wrong size valve ( although presite inspection did not specify valve size)- McLean hardware was closing in 10 minutes and dishwasher installers wanted to leave- they didn't have an adapter for the valve and were tired. For the installers to return would be $200 additional charge-ugh. McLean Hardware quickly had 2 people assist my husband and for only $24 we got the adapter for the expensive Miele dishwasher to be installed and working! THANK YOU MCLEAN HARDWARE- you are THE BEST!!