I just want to let Pablo Gonzalez know how much I appreciate all that he did to support us with…read moreMiele to get our replacement steam oven. I had so many extremely frustrating experiences just trying to get my oven to work and enjoy it like I had planned. I was contacted by Steve at Miele a few days after I spoke to you and he approved the replacement and let me know the procedures we would have to do to make it happen. Due to Covid things aren't quite as seamless as they could be but I was happy to do whatever I needed to do to make this happen. Bottom line, I have my new steam oven and it seems to be working perfectly and I'm keeping my fingers crossed that it stays that way! Thank you so much for your efforts and phones calls to make this happen. I'm confident that without your help I still wouldn't have a working oven. I'm sure you receive many complaints and deal with difficult people every day so I thought it would be a nice change for you to receive a positive email from a customer. It can't be easy being the service manager for a business this size. You brought us back to be a customer in the future if we need any new appliances. Sincerely, Jana Laufman

Overall, my experience with this company has been mixed. The technicians have been courteous and…read morehelpful when I've interacted with them, but the scheduling process has been very frustrating. On two separate occasions, I was given a four-hour service window and received messages during that window indicating that a technician was on the way. However, no technician arrived. When I called for an update, I was informed that the appointment had been moved to the following day. This happened twice, without any advance notice before I reached out. I understand that delays and scheduling changes can occur, but it's disappointing to set aside several hours waiting for a service call only to learn afterward that the appointment has been rescheduled. Better communication and more accurate scheduling would greatly improve the customer experience.

In late 2022 and early 2023 we hired IKB for a major renovation of our master bathroom that…read moreinvolved removing and rebuilding the floor and walls, expanding the shower stall, moving and redoing all plumbing and electric. The short of it is, they did an outstanding job, were a pleasure to work with through both the design and construction phases, and we are completely satisfied with their work. The work was completed almost to the day they'd initially estimated, and there were no cost overruns or disputes. We researched a handful of other contractors and IKB was the most reasonably priced. We first learned of them through neighbors who had used and recommended them. Here are some additional observations for those who want more details: Through the design phase, they offered a variety of options, and their CAD images provided a helpful visual sense of the these considerations. While they came with ideas, they were also very receptive to our design inputs and readily incorporated them into the final design. Their proposed fee was the most reasonable we received from the handful of other contractors from which we got bids. They were very good at problem solving to achieve desired outcomes. Everyone of their team was professional and pleasant to deal with. The quality of their work was top notch. And because it is such a visible aspect of a bathroom, I'll mention their tiling craftsman's work is outstanding. We wanted to incorporate some bold color tiles. That expert was able to make helpful suggestions for how to arrange those for very nice results, and his execution and grout work are just beautiful. Prior to this bathroom renovation, we'd used IKB to build an externally-exhausting duct for our kitchen stove and also install the exhaust fan. They did this work quickly, affordably, and the result is great. They will be our first choice for any future remodeling jobs.

I recently used Innovative to remodel a hall bathroom. Robert, owner, and Greg were very…read moreprofessional, and the workers, particularly the tile person, were very skilled and professional. The bathroom turned out great, and the work was done within two weeks. I would highly recommend them. Dave S.

Megan and Nadia at Aidan Design are responsible for the beautiful renovation of our suburban Howard…read moreCounty kitchen. Our busy family of 5 is now loving the improved flow, additional storage, increased functionality, and gorgeous aesthetic of our new space. We really cook and our new space allows our 3 teenagers to peacefully coexist there while doing their homework or just enjoying some family time while we cook. Our girls especially love the banquet sitting created by Megan and Nadia. I've even caught the Varsity soccer team nestled comfortably around the table, catching a snack and some down time before the game. It truly is a warm and inviting space for all. After admiring Megan and Nadia's work on Houzz, I was overjoyed to know they were local to the Baltimore/DC area. Megan and Nadia were incredibly patient with us throughout the process and they respected our budget. We appreciated the options we were given to ensure we could stay within our budget while still achieving the desired final result. With a kitchen renovation, it's all about the million little details. At the home visit to survey our space, Megan and Nadia keenly noted suggested improvements to symmetry, sight lines, functionality, and flow. We knew immediately that we had picked the right team. The Aidan Design team and all of their affiliated professional associates helped us to navigate through the million details with ease. Even when the inevitable challenges arose, Megan and Nadia handled each one swiftly and with the confidence of seasoned designers. We confidently and wholeheartedly recommend Megan and Nadia for your kitchen, bath, or built-in project. You will not be disappointed!

Aidan re-designed our kitchen, powder room, and entryway and it was beyond our hopes and…read moreexpectations. They brilliantly balanced listening and incorporating our goals and ideas with their own based on their experience and expertise. For example, I thought I wanted the sink right in the middle of the counter, but they pointed at that with how much we cook and bake, it makes sense to put the sink at the end so we have a bigger stretch of counter space. They truly made our dreams of how we'd like to use our kitchen come true by turning what was a barely functioning kitchen closet into an open, useable, and comfortable space.

When we got pregnant, we knew we had to redesign our bathrooms or move to a home that would work…read morebetter for our growing family. Colleen and the Redbird team quickly helped us create a new floor plan to maximize space in our primary bathroom, plus pull and replace designs for two more bathrooms. They got to know our personal style, created design concepts that we loved, connected us with a contractor, and helped us navigate supply chain issues. The result: bathrooms that are beautiful, functional, easy to clean, and within budget.

I've worked with Colleen from RedBird for three projects now (kitchen color consult, multiple rooms…read morein a first floor redesign, multiple bedrooms and bathrooms in a second floor redesign) and I'm so glad that I found her for elevating and transforming my living spaces! She has a great eye for design and color and is easy to talk to and personable-- this was especially important to me since I wanted to work with someone that I can "click" with. There are tons of design options out there and I can easily spend multiple days just trying to pick out a single piece of furniture, let alone trying to make it look good and work with an entire room, so Colleen's services are invaluable. I just let her and her team do the hard work of putting together color palettes, layouts and mood boards and I tweak little details to my liking if I want. My entire house now looks instagrammable (can't help but notice how good rooms look in the background when I take pictures of the kids around the house) and I'm enjoying its looks as well as function every single day thanks to Colleen and RedBird!

We had Garza remodel our kitchen, 3 bathrooms, a laundry room, and do other work including removing…read moreand installing new light fixtures, patching all the walls and painting throughout our house. They were wonderful. Miguel, Gustavo, and Diego in particular were amazing - very professional, supportive, and did terrific work. They were also very quick. None of the projects had delays and the whole team worked hard and long to get everything done as quickly as possible. I can't recommend them enough.

...they never fail me! So, I finally decided to sell my house. Since pressing the GO button I've…read morebeen stretched thin; a lot of moving parts. And then there's the HOA who wants to make sure all violations are corrected before the new home owner moves in. I get it. But my timeline is TIGHT! Miguel says they are BUSY! Still, he was able to accommodate my small projects & repairs to meet my closing timeline. I 'refreshed' my master bathroom, but didn't do such a great job. So, David smoothed out the walls, plugged the holes from the old mirrors, and repainted. CHECK! My mailbox had the gangster lean so he put in a new one. The winds have not been kind to my shutters so he secured them all. AND, the fascia around the garage was rotting so PVC was used for replacements. ALL with time to spare! Thanks again! They will always be my go-to contractors.

Shannon, Mark, and the team did an excellent job remodeling our kitchen and bathrooms…read more I saw kitchen and bath depot mentioned on Reddit of all places and the moment I stepped in to the showroom, Shannon greeted us and answered all of my questions and was super friendly. They worked with us on the design so everything was exactly what we wanted and the project manager Mark was always available to answer questions when the guys were working on the house. We now have an amazing kitchen with lots of storage and a bathroom with the soaking tub I've always wanted! Overall we had a great experience with them and would use them again in the future.

Kitchen & Bath Depot just finished a major renovation of our kitchen (new cabinets, countertops,…read morebacksplash, ventilation and appliances). We can't be more thrilled. We had used KBD before on a simpler renovation (new master bath shower) and we were delighted with their work, so didn't hesitate to engage them for this far more elaborate project. Why are these guys such great remodelers? Let me list just a few of the reasons. * Completeness: Except for appliances, KBD displays and sources everything that is required. You aren't sent around to countless vendors to look at their wares and then be the middleman in negotiating appropriateness, availability, prices, etc. * Design assistance: You are offered as much or as little as you need. But be forewarned, Rich and Olga are likely to be much more familiar with design issues than you - so that when they make their suggestions, you will hit yourself on the side of the head and wonder why you didn't think of these issues or ideas yourself. * Craftsmanship: With remodeling, everything doesn't always exactly fit together. Walls are not perfectly plumb, corners not perfectly square, ceiling heights may be wavy and floors are not perfectly flat. Thus, craftsmanship is required to neatly mount cabinets and appliances to that they look seamless. KBD installers (who are direct employees, not subcontractors) all made the extra effort to ensure that everything (even stuff that we would never would have noticed) was done right and looked perfect. Thanks, Tony, Walter, Mark, Raphael and Steve. * Predictability: You are told what work and workers are coming next; everyone arrives on time; and other than for weekends (and two snow days) work is done every day. Our full kitchen remodel was completed in just four weeks - slightly faster than initially estimated. * Neatness: Drop clothes and dust shields were laid/affixed every day. And no day ended without a through clean-up of the job site. * Price: As noted by other commenters, KBD's prices, while not discount rates, are very fair for the extent and quality of work being done - and below some quotes that we received from other remodeling firms. Further, you are not nickel-and-dimed for extra costs from minor changes or challenges. * Peace of mind: Remodeling can be stressful. You worry that things will not be done right, that you are paying too much, or the final product will just not look good. Hire KBD and you can put those worries aside. The job will be done better than you will have imagined, it will look beautiful, and you will be happy to have made the decision to contract with KBD.

Sol was wonderful & so easy to talk with about countertops! He even had some samples sent to our…read morehome to review!

Highly recommend them!! The team is attentive and will work very nicely with you as you select…read morethe stone for your home. The quality is awesome and there's no hard selling tactics

VKB completed a complete remodel of 3 of our bathrooms including the master bathroom. Overall, the…read morequality, workmanship, and attention to details were highly evident throughout the entire project. The project manager, Jason, was on site every 2-3 days to ensure the work was proceeding as discussed. He was easily reachable by phone during the entire project. VKB was able to place 2 teams on site which allowed the work to be completed in 4.5 weeks instead of 6-7 weeks which would have been normal. The team lead on site, Walter, was easy to talk to and was very knowledgeable on all aspects of the project (demolition, prep, electrical, plumbing, fixtures, paint, etc.). He has an excellent team of workers that rotated across the various tasks in each bathroom. My wife and I were very pleased at the finished results. Everything came together very nicely. We would highly recommend VKB for your bathroom remodeling. With that said, I offer a few suggestions for potential clients to consider. Customers should make sure they know exactly what they want to do. While change orders can be made after the project is started, it costs more than if the project scope was defined from the beginning. Also, I recommend looking at www.build.com to pre-select the fixtures that are needed prior to scheduling the meeting with the designer. Trying to select all the fixtures for the bathroom within 60-90 minutes in the showroom can be challenging.

In 2014, the previous owners of our home hired a company to renovate the fireplace, and VKB…read moreKitchens & Bath installed the fireplace as a subcontractor. We purchased the home in 2019. Following a devastating house fire that displaced our family, our homeowners insurance company informed us that its investigation determined that issues related to the fireplace installation were the cause of the fire. We were also informed by the fire investigator that the fireplace renovation had been completed without the required county permit. Had the proper permitting process been followed, the work may have been subject to county inspection before completion, potentially providing an opportunity for installation issues to be identified. The fire caused extensive damage to our home, which is expected to take approximately 12 months to rebuild. Beyond the financial impact, being displaced from our home and dealing with the aftermath has taken an enormous physical and emotional toll on our family. Based on our experience and the information provided to us following the fire, I cannot recommend this company. If you are considering a home renovation, I strongly encourage you to research everyone involved in the project, verify that all required permits are obtained, and confirm that required inspections are completed. A renovation should improve your home, not put your family's safety at risk or turn your life upside down for years.

Wow! A fully stocked plumbing supply store! Much better organized than Home Depot, and carrying…read moreoriginal brand-label equipment, instead of HD's generic house brands. Staff is far more knowledgeable and helpful as well. No prices are posted on the items or the shelves, but that's probably because they primarily cater to commercial customers (professional plumbers) rather than to individual consumers and DIY projects.

We returned a defective sump pump to Ferguson Plumbing Supply at 2600 Pittman Dr, Silver Spring, MD…read more20910. The product is under a 3-year warranty, and before returning it, we confirmed multiple times with Branch Manager John Watkins that it would be eligible for a return and refund. He clearly said we could bring it to any Ferguson store and that the refund would be processed. We followed through and dropped it off. Since then, it's been over a month and we still haven't received any refund. We've sent several follow-ups, but all we've gotten back are generic replies that it's "being worked on," without any real updates or action. This has honestly been a frustrating experience. What should've been a simple return has turned into a drawn-out process that's wasted a lot of our time. It's disappointing, especially after being reassured from the start that this wouldn't be an issue.

Absolutely delighted to have found American Plant! The store is huge with four separate sections…read morefor plants (annual, perennial, tree/shrub and indoor) and all but the indoor section (obvi) are outdoors. This makes shopping during COVID a breeze. Since it's such a large place they provide carts that you can wheel you items around in and have an impressively large amount of staff dedicated just to helping you get your items into your car. The parking lot is relatively small related to the popularity of the place and it's one of the first shopping experiences I've had where I've needed to wait in line in my car. Again, the staff does a great job of managing and provides traffic control and assistance here. While American Plant didn't have what I was looking for (jasmine and gardenias - they had a very small selection of the latter that seemed overpriced), I found so many gorgeous plants, herbs and garden items that I didn't mind at all. Prices and signage could be a little more clear, definitely take your time while browsing as there is a lot to see. In addition to plants they have the most extensive collections of pots I've seen in the area, gardening tools, supplies, seeds, blubs and general decor. I will definitely be returning soon!

Not only is this a great shopping experience at Christmas, but the Pots and Planters are to die for…read more(but save up your money). They have great after Christmas sales, too. One day after Thanksgiving on a day perfect for Christmas tree shopping, I saw a pile of lopped off branches. The guy said I could have as much as I wanted for free (or go inside and choose nicer quality bundles of a greater variety to buy.). I filled my trunk with Fraser Fir stems. Was able to make two homemade REAL wreaths this year.