Unlike other reviewers, we can't recommend Garza to the Yelp community. They renovated 2 small bathrooms and did some small jobs around the house. To their credit, they were courteous and on time, and, I think, tried to be fair without wasting their own time and money, but we just had a negative experience with them overall. We got the impression that they didn't care about our opinions or business because they have enough good reviews and happy customers. They blamed literally everything else but their own workmanship for us being unhappy - us for being too picky, our house for being crooked, our materials for being hard to work with. We decided to write this review because we think they should care about ALL of their customers.
We were communicative and courteous with the crew. They basically came in and started working without talking to us or asking us any questions, which is good and bad. We often had questions and comments because we had spent so much time purchasing all the materials (sometimes the wrong materials due to conflicting information from Miguel and the crew lead, Rene), and we wanted to be involved. Rene was nice, but definitely not receptive to us weighing in on things at all. Towards the end, Miguel literally told me that homeowners should just let them do their work and be happy with it in the end, not look at it in stages and ask questions or make suggestions as they go. While we saw his point, we felt that it was our right as the homeowners to have our opinions heard if we were concerned about or didn't like the look of something. We also don't feel we are/were particularly difficult people to work with.
One of the major things we had issues with was our upstairs bathroom floor - they were going to tile over the existing tile that was cracked, uneven and so high that you would almost have to step up into the bathroom if there was another layer. We were not informed of this during the estimate process, but we agreed to pay extra to have them completely remove the old flooring, install a new subfloor, and lay the new tile. In the end, the new floor wasn't level and the mosaic tile was uneven and cracked in many places, enough that you could almost stub your toe walking around on it. When we expressed displeasure with it, the crew literally walked out of our house. After a lot of back and forth, a new crew came back to try to make some repairs, but it ended up looking even worse because they used a different color grout to do it, and they still left work unfinished.
There were other issues that we either expressed to them during the work itself, or we found after they finished. This includes but is not limited to: shower grout that wasn't mixed consistently so it's all different colors, tiling a wall without using spacers, peeling paint because they didn't use the correct type of primer, a toilet that wasn't properly sealed and screwed into the floor, plumbing issues with said toilet as well as both sinks and shower fixtures, a new banister that is already falling out of the wall with normal use, throwing tile scraps into our backyard, among others.
We've had Garza back out twice since they "finished", but ultimately we ended up hiring a trusted plumber to make repairs, and another company to completely rebuild and retile the floor (again). While still under warranty, we no longer trust Garza to come back into our home. They did give us some money off for our displeasure with the bathroom floor (nowhere near enough to have it redone), but they are currently not responding to our requests for money back on jobs we've had to hire someone else to repair. We regret using them and letting them pressure us into paying them in full before we had a chance to get estimates for repairs. read more