The evening staff working tonight in customer service need a raise!…read more I had some difficulties with my pick up order from the weekend and when I came in today, I felt like I was hassling them as I tried to correct my order I was treated a extreme kindness. I wasn't talked down to or given attitude like I've experienced when feeling with other customer service reps. I really felt valued was a costumer. All of my worries were solved and I am extremely happy.

I purchased the Retro Arch Design 70.08" Pantry Storage Sideboard with Drawer, Wine Racks, and…read moreGlass Holders from BedBathBeyond. It arrived in four extremely heavy boxes, and I paid extra for assembly. The experience was an absolute disaster. On Sunday, 10/11/2026 at 7:00 a.m., **Ismayil N.** emailed claiming he was outside my home to assemble the unit. No one was there. My husband walked the entire property to confirm -- not a single person was anywhere near our house. It was blatantly dishonest. When I called to return the product still in those four heavy boxes BedBathBeyond told me it would cost $400 just to pick it up and send it back. At this point, I despise BedBathBeyond and strongly encourage everyone to avoid shopping there, in-store or online. The whole ordeal was a complete scam.

My experience was exceptional from start to finish. First, Shannon worked with us to design a…read morebathroom that we love. She listened to our needs, made great suggestions, and helped us select attractive, high-quality materials. She is knowledgeable, organized, patient and an absolute delight to work with. There was no hard sell, just an excellent design. The company does not start working on the project until all of the materials are in. Everything was exactly as stated on the contract. Once they start the team is dedicated to your project. They finished it well within the time projected. Buddy, who did most of the work on our bathroom, is a rock star. He is skilled, knowledgeable, and was very careful with the work and our home. The rest of the team was likewise terrific and worked together like a well-oiled machine. There were just a few little things that needed tweaking and they came back and took care of theme. The price was more than fair, and better than other bids I received. I will use KBD for any future projects.

Shannon, Mark, and the team did an excellent job remodeling our kitchen and bathrooms…read more I saw kitchen and bath depot mentioned on Reddit of all places and the moment I stepped in to the showroom, Shannon greeted us and answered all of my questions and was super friendly. They worked with us on the design so everything was exactly what we wanted and the project manager Mark was always available to answer questions when the guys were working on the house. We now have an amazing kitchen with lots of storage and a bathroom with the soaking tub I've always wanted! Overall we had a great experience with them and would use them again in the future.

I worked with GBC Rockville to complete a full renovation of my kitchen and bathroom in my DC…read morecondo. They were amazing to work with - highly recommend. Details: I first worked with Sussan on design. I had high level ideas of what I wanted, but no real experience in picking out all the elements that were needed to complete a design. Sussan proved to be a great partner for this - she visited my home first for measurements and to get a sense of my style. Then she invited me to the showroom to review materials. I really appreciated her willingness to work with me as I got an education on all of the choices needed to complete the design. I feel like the final product was exactly what I wanted - but I couldn't have done it as well without her. When the time came for the actual renovation, I was introduced to Jonathan as my project manager. Again, I have no real experience with contractors. But I am certainly familiar with all of the horror stories, so I was nervous about what to expect. This was literally the best experience with a service provider I have ever experienced. Jonathan kept me informed of progress, quickly consulted me when a choice needed to be made, and handled all of my nervous questioning and follow up with kindness and respect. That positive experience was backed up by the product. The team did quick and beautiful work. I was continually impressed by the high caliber of their work and so excited as I saw my design vision brought to light. I now have the kitchen and bathroom of my dreams - and it was delivered on budget and earlier than expected. No contractor nightmares here! As with all major work, there were some mistakes. But GBC handled them with a total focus on my satisfaction, and worked to make sure I felt pleased with outcomes every step of the way. I mentioned I live in a DC condo. This meant it was difficult to find a company that was willing to work with the restrictions that come from that experience (limited parking, shared elevators, strict HOA regulations). GBC took it all in stride - they made accommodations when needed to make sure they delivered for me without causing a fuss. I was delighted by my experience with GBC Rockville, and by my dealings specifically with Sussan, Jonathan, and also Luisa. They are my first call for any future construction needs - and they should be for you too.

Contracted GBC for complete remodeling of kitchen and bath and flooring in living room and master…read morebedroom in February of 2022. After three (3) years, floorboards started shifting and the shower leaked, soaking the basement floor below. The shower leakage is caused by poor caulking and overall poor workmanship. The water leakage has caused a serious mold condition and has damaged one side of the adjacent vanity and baseboard. Even the bathroom tissue holder was installed incorrectly. I'm currently contracted with a reputable firm to completely redo the walk-in shower to include addressing the mold issue and replacing the vanity. Once that is complete, I'll need to contract a reputable firm to address the flooring. Needless to say, I'm extremely dissatisfied with GBC and will never look their way again.

My bathroom renovation is complete and I love everything about it! Kitchen and Bath Concepts has…read moregiven me exactly what I asked for. I recommend them wholeheartedly. Let's start with Alireza who came by to measure, listen and design according to what I wanted. He was flexible and open to changes which I requested to the original plan. They offered very competitive pricing and a reasonable time frame for the start of the project and completion - both of which were as promised. Alireza came by frequently to check on the work being done and I was reassured by his precision and attention to details. Then we have Leo who made the choice of every single element manageable. My brain gets overwhelmed with thousands of choices when planning a renovation so I very much appreciated Leo's quick understanding of my style aesthetic and his ability to help me put together cohesive and harmonious colors and looks. By the way, the customer is responsible for purchasing the faucets, shower heads, towel bars, and toilet paper holder. Two teams of workers did everything. Team One was made up of Jesus and Byron who took the project from demolition to completion. Team Two was made up of Celestino and Angel - the tile and grout guys. Both teams were extraordinarily hard working, conscientious and professional. Because of my condo's cut off time for contractors they had to leave at 4:30 or they would have gone on working. They cleaned up after themselves each and every day and did not leave the work area in chaos. I have no complaints; only delight in my new bathroom. Here are two photos of the highlights of the renovation. I wanted to replace the Jacuzzi which I never used with a stall shower and replace the original, small corner shower with a more usable corner unit.

Update : Just for the sake of getting rid of this project and move on with my other projects, a…read morevery small settlement was paid to me, and we agree to close the contract and release all other legal obligations . An explanation of why I was ignored for so long was not provided , but certainly heard enough of bragging about how those million dollar homeowners love them. One can only wonder what's the hidden message there. Below is my whole project experience. I hired this company because it was recommended to me by someone who had good experience with them. However I was extremely disappointed on the irresponsible actions from the contract workers after the remaining of the work trailed for more than a year. To be fair, the initial part of experience was what you can expect with any standard professional company, the crew was polite and clean after themselves. After sometime, things began to get worse. The corner counter top was cut completely off center, after repeatedly contact and request for correction, a correction was promised , however nothing happened after almost a year after numerous back and force via email, phone calls, etc . Instead of take initiative and fixing the issue, I was given a phone number, and was told to call the counter top company MYSELF and make appointments MYSELF. After many calls with a lady who clearly has communication issues and barely understand what I was saying, a guy from the counter top company came alone , with a pencil and piece of paper board. He had no idea what was the job is for, and cut the board in wrong angle again. I caught the mistake before he left my home and basically hand held him to draw correct lines on the board. I did his work, and he left, and was never heard again. Of course, after this November 2017 incidence, everything fell completely silent again. I was never contacted to have a follow up again, or even a check in "hey, have you got your new counter top yet ? " or " I have things ready for installation ". NOTHING. From November 2017 to JUNE 2018. Ironically, all the way till I left my initial YELP review. During the summer project period, the contract worker left without making the microwave function , one light switch was installed upside down, one was not installed, thought still got charged . It was stated in the contract that the paint was a certain model, however, worker showed up with a much lower grade and claimed it was the right one. Also the contractor left was two jars of the paint which should belong to me. And painted one wall with the wrong color. AFTER ONE YEAR OF THE PROJECT I'M STILL EXPECTING WORK TO BE COMPLETED --- Update - I have to pay another company to come in , and fix all the mistakes. Also the workers parked in the wrong spot while clearly been told not to. and caused $400 towing fee and still have not paid back to me.

Craftsmanship = 5 stars Communication = 5 stars…read moreReliability = 5 stars Craftsmanship - Alex and his team did a great job gutting and rebuilding our kitchen from the ground up. All new flooring, backsplash, cabinets, countertops, and HVAC for a 600 cfm range hood. Alex and his team worked with precision, cleanliness, and professionalism. We're very happy with the outcome of our kitchen. Communication - A kitchen renovation job is a lot of work, time, and communication in between the owner and contractor. Alex does a great job of listening to you and providing good solutions, and makes you feel like you are his only client. Our project required a lot of attention to detail and meticulous planning, and Alex's patience and lighthearted communication style was easy to work with. Reliability - Alex delivered on a lot of things you wouldn't expect from another contractor. He delivered on things that weren't even included in the contract. He hauled away about 200 pounds of cardboard and wooden pallets for us. He patched up walls we didn't ask him to. He offered to hire a cleaning lady to scrub the house once the job was done.

Alex and his team installed our kitchen tile in 2024. The entire team was so professional and true…read morecraftsmen; Alex went above and beyond recommending materials and design elements to help us make thorough decisions. They are responsive, neat and make having work done in your house painless! Thank you - Alex and team!

Fabulous!!! I worked with Mark to completely remodel my little kitchen. He is very knowledgeable…read moreabout kitchen design and has years of experience to assure great function and comfort. The work was on time and on budget. I made changes along the way. Of course my changes were upgrades that cost more than planned but my family loves the finished product. I have an old house which has been renovated top to bottom over 20 years. This was my best contractor experience. I highly recommend this company. P. S. I only made one mistake. I went to Porcellanosa first. They were dismissive with no customer service. Well, they lost a $90,000 client. I will not be back.

Well they do have a trifecta of sorts. Lousy service, unkempt showroom and limited products. I…read moreliterally had to beg the designer to answer a few questions. She allowed me to ask exactly one question per interaction. They had some product brochures, but the one by the quartz samples was from 2020 so even the written material wasn't of help. The admin person was nice enough, but really knew nothing about the products on the floor and had to confer with said disinterested designer. I was referred to this place by the son of a friend who had assistance from Daniel when he did a complete kitchen remodel. Unfortunately Daniel ran away from me as I entered the showroom (I knew who he was based on his photo on their website.) I wanted a place that wasn't as precious as some of the Bethesda showrooms are, but this place isn't it. Just go online instead of bothering to drive out to Rockville. You'll get much more information that way, that's for sure. Makes you wonder how they stay in business.

In the past few years, KBS completed renovations for us involving, two full kitchens and one…read morekitchenette, five full bathrooms, two powder rooms AND two double car garages, PLUS bedrooms, living spaces, hallways, storage rooms, floors, lighting, carpeting, pantries and more in our two homes. All showcase quality IMO. Thus, we've plenty of recent experience with KBS outfit and feel confident in making the highest recommendation. In summary - KBS is not too big nor too small, not too expensive but not cheap, so they were just right for us - average homeowners who seek the very best value. In this regard, KBS was just right. Some highlights........ 1) The crew is experienced and cohesive. They've been together for a good long time. They work well together and we never observed inefficiency. They just work hard all day long. 2) I never had to worry about workers in our home. Honest, polite, professional, kind, and responsive are words I'd use to describe them. 3) Communications were timely and valuable. My advice is to take notes of every communication for reference. In one case we forgot it was our responsibility to acquire an appliance. Uh oh, it was our fault and a written record would have been useful to refer to. Yikes! 4) The budget estimates were honored. there was no bait and switch. Prices were transparent to us. 5) We enjoyed reviewing recommended selections of cabinets, floor, hardware, appliances, sinks etc. Today, we feel somewhat knowledgeable with KBS as our tutors. 6) Cleanup and construction debris was timely. Thanks! 7) The crew was OK with our two dogs. I think our doggies missed them when the jobs were done. Final note: The sign of a great contractor is NOT that nothing goes wrong. Rather it is how the contractor responds when something does go wrong. In this regard, KBS took care of problems I was not even aware of, and when I was, they swarmed to make it right ASAP. For example, a quartz kitchen countertop cracked. Surprised. The piece was faulty. The crack was not due to poor installation. We only had to make one call to Dan who took care of it. Easy peasy. No hassles or haggles about responsibility or cost. Perfect. I've a few more impressive examples. So the more work we observed, the more confident we became in KBS. In my life "trust" is earned and hard to achieve in the contracting world. So, it is with pleasure to say KBS was trusted. We'd hire them again whenever we have a future need. Simply excellent!

Dan and his men were great they did a beautiful job on our kitchen and bathroom they were very…read moreconsiderate and took care in the remodeling Fantastic men to work with

After speaking with several companies, I chose to go with Industria. Their price was reasonable…read moreand Lucas was very knowledgeable. He was also very efficient in communicating with me about any questions I may have. The crew showed up on time, were very friendly and professional. The floor refinishing went very smoothly and they were able to help us decide on a color by staining a couple of areas on our floor and leaving it overnight. I never felt rushed. My entire first floor was done at the same time. The floor looks brand new! I'm so pleased with the color, the team, the finishing and the efficiency of the entire process.

Communication skills were poor. Late for every deadline, miscommunication with the company and…read morecontractors. It was affordable and started with professional invoice and design, everything but even the results were disappointing.

We hired H&C for a total kitchen remodel and we are so thrilled with the results! This was by far…read morethe biggest home improvement project we had ever undertaken. We sought estimates from other contractors but we felt none of them measured up to H&C in terms of their professionalism, customer service, and attention to detail. They have a deep and talented team that was incredibly knowledgeable and responsive to all of our questions no matter how small or complex. Even from the very beginning, before we had finalized a design or signed a contract, Luis and his team's responsiveness and professionalism always made us feel as though we were a valued client. That continued throughout the entire process as we worked with them to develop a design that fit within our budget. Fabio was assigned as our project manager and we couldn't be more thankful for him! He was on top of every last detail and when we had two unforeseen issues come up during demolition, he was quick to provide us a thorough assessment of the issue, several options, and his professional recommendation. It was extremely evident that Fabio and his crew that were here every day were a strong team and it was reflected in their daily communications, their craftsmanship, and their meticulous attention to detail. We'll definitely recommend H&C to our friends and family for any remodeling projects. We're looking forward to enjoying our new kitchen for years to come!

Poor communication. Shoddy workmanship (bathroom fans not working properly, paint peeling within…read moretwo months. Ignored our calls about problems, so we had to hire another firm to make repairs. They are also more expensive than other firms .