Bought a new home, recently, and renovating it. After multiple visits to this location for our paints, needed to make a return and more purchases. Their attitude was "couldn't care less, you gonna buy something or not?". In this process, I don't expect every return request to be accepted, but customer service attitude is key for a long-term relationship. Drove down the road to another Benjamin dealer and found a family owned business interested in a customer relationships.
In this case, two cans of unopened white, kept in my garage which gets down to 50 F. I wasn't giving them a hard time, it's ultimately up to a store to make policy, but but they way they communicate w customers was like, "get lost, this is damaged paint." Judgement was questionable and tone was firmly unpleasant. read more