One star for answering the phone!
Besides that, customer service needs drastic improvement!
I called asking about a paint sale (40% off - oh yeah!), but the goofball clerk gave me the regular price. I reminded him of the sale, and asked what the total price would be with the 40% off. He said he didn't know, and to figure it out myself! -
I had to laugh out loud at his atrociously rude response, because I can do that easily, while apparently he can't. So why the hell is he working there? And the attitude has to go. Well, the attitude probably won' go, and either did I. I just went to a different Sherwin Williams store with my easy math and calculator in hand, and got 4 cans at the sales price that was advertised. Sorry, but I don't purchase anywhere around here that even once gives me b-s, because it's just another easy to avoid.
UPDATE! Went back again w/a $10.00 off coupon and bought 2 cans of paint at about $38.00 each. My math brain (a/k/a calculator) brings the total amount due to $76.00. Minus $10.00 brings my total due to $66.00. - YET! The cashier came up with OVER $120.00. !! I corrected her, the manager came by, people were waiting in line behind me ... the whole thing was holding everyone up, and it was embarrassing. After about 10 minutes, I finally got my price, but why should I have to deal with that? - Either the store accepts their publically advertised discount, or they don't! Seems dishonest to me, and much too chaotic for my blood. - I won't shop there again. Too much trouble and too much honest competition I'll give my business to. - And by the way, I own 2 properties in VA that I update frequently. So I think they've lost a pretty decent customer with that junk.
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