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    The Big Screen Store

    4.5 (51 reviews)
    Open 11:00 am - 7:00 pm

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    Services - The Big Screen Store

    Home theater calibration

    Home theater installation

    The Big Screen Store Photos

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    These people made their word good. I bought a 77 inch Samsung QN77S90D and Q990 speaker system from Yasir Raphael on November 26, 2024 which were delivered on the 28th. I absolutely love the TV and the sound system is unbelievable. However, at around 10:00 pm on the following Thursday, the TV just died. It stop working. Black screen. I called Yasir Raphel on Friday morning and he had a new TV delivered the next day. What more could you ask for? As background, one of the things I like about The Big Screen Store, is that they use over the over the air transmission signal to show their TV's. So, you get to see what you will get when you get home. That is, if you don't have cable. As for demonstrating the sound system, you sort of have to use your imagination. I did enjoy working with Yasir Raphael. He was patient and explained as much as he could to me. It was a great shopping experience.

    More unopened templates and instructions.
    Michele S.

    We purchased a Samsung TV and "professional installation" from the Big Screen Store in Fairfax. We bought a 2021 55" Picture Frame TV. We loved the look of the one on display in the store and were excited to have it hung by the Big Screen Store installers. On delivery day I received an early morning call letting me know the delivery window would be 6PM-10PM! I wasn't happy but the guy said it was due to the Labor Day sale the store had. I moved furniture and cleared the area anticipating the delivery. Finally at 10:45PM, NO phone call, NO email, NO delivery, NO TV. We went to bed. I called in the morning and the store was as surprised as I was. The delivery crew never told them the delivery didn't happen. I was happy when the store told me the installers would bring the TV with them and they fit me in the next day. They showed up on time with the TV. We figured out placement on the wall and I left them to their job. There was difficulty fishing the line behind the wall (due to spray foam insulation). The fix was to cut a small channel to run the wire/s, I agreed to that and would hire someone to patch and paint that area. The TV was hung and I was called in to show me how to operate it. The TV was defective. After calling the store to alert them we'd need another TV, I was told they had none left. I was offered the floor model or to pay more money for a different TV. I didn't want a tv that had been hanging on a wall in the store for a year and I didn't want to spend any more than I had, initially. We chose to return the defective television. Once that decision was made, the tv was removed and that is when I saw the damage that had been done to the wall. The number and size of the holes was shocking. The installers hadn't used or even opened the templates provided with the tv, for proper spacing and hanging. They didn't have the proper screws: all different lengths and diameters. One bracket had two screws, the other had five. The brackets weren't plumb or level and the attached clips that the tv hangs on were fixed (not movable) to the bracket so the tv wouldn't have been level. We received a refund for the tv. I am very angry that professional installers caused so much damage to my wall which will require extensive drywall repair and repainting. I asked the owner, Jason, to be responsible for a portion of the wall repair: his response was "well you wouldn't have known if the TV worked". It didn't work and a different TV would require different brackets and wouldn't be able to be hung anywhere near the mess created by the installers.

    The Frame

    My living room tv died right before Thanksgiving. I had seen the Samsung Frame and my son-in-law recommended The Big Screen Store. I went by and was very pleased with the reception I received and the demonstration. I settled on the 65" Frame. They installed it the day before Thanksgiving and I have been enjoying it ever since. Kudos to Romeo for the very professional install and Rafael. Highly recommend them and will never buy anywhere else!

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    26 days ago

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    Jason B.

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    9 months ago

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    7 months ago

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    5 months ago

    Good customer service including install team. I am happy with the product and the follow up from the store

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    1 year ago

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    9 months ago

    Great purchase this my 3RD set I have gotten from the Fairfax store and the salesman was super knowledgeable.

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    1 year ago

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    4 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    Jason B.

    Thanks Jen! Happy New Year. Enjoy your TV!

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    4 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    Jason B.

    Thank you! We're here for you if you need anything at all.

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    5 years ago

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    Jason B.

    Thank you very much! Enjoy your new TV!

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    9 years ago

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    7 years ago

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    10 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    5 years ago

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    Jason B.

    Thanks! So glad you and your father had such a great experience.

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    5 years ago

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    7 years ago

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    5 years ago

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    Jason B.

    Thank you for your business. Enjoy your new speakers!

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    5 years ago

    Good customer service! I had an order issue which was quickly resolved. My thanks to Mark.

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    Page 1 of 2

    Ask the Community - The Big Screen Store

    Review Highlights - The Big Screen Store

    The Big Screen Store does not sell SVS subwoofers, but Mark assured us the company has outstanding customer service.

    Mentioned in 8 reviews

    Read more highlights

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    My old Wii is having some issues and my sibling found this store for me to check out. I drove from…read morethe city to get it diagnosed and the repair guy wouldn't even look at it which was super frustrating. He recommended other repair stores but why have a support area if you won't even bother trying to diagnose an issue much less fix it? No pricing on any packaging was also weird but they do have a website that's mostly usable. Cashiers can also check prices and stock for you. I ended up buying a few games just so I didn't go out there for nothing but was pretty disappointed based on the services offered on the website. The selection of games is really solid but I don't recommend them for tech support.

    I remember when this was a smaller shop closer to Annandale and I was glad to discover this small…read morebusiness has grown up into this big space! We came here to get our Switch's charging port repaired. They were super friendly and much more affordable than other bigger franchises doing repairs in the area. There is a shortage of repair techs in the area, we were quoted a month for the repair which was the same as the other shops. Regardless, our repair was completed and at least 30% cheaper than the competitors. The shop is huge and had so much fun merch, my sons and husband were loving exploring their huge selection of games, while I was checking out their kawaii hello kitty plushies and caps. A little bit out of the way, but definitely worth the trip to support this local business!

    Best Buy - Tysons Corner

    Best Buy - Tysons Corner

    (192 reviews)

    $$

    Awesome selection of products, very mid to poor customer service…read more There's plenty of parking at this Best Buy center, although I will say a lot of spots are taken up by police equipment and just about every time I've shopped here there is always police present; not a problem but an observation. Customer service is either average or not too good. I've shopped at this location on multiple occasions and I usually find things on my own. Most recent I went into get a TV I bought online, I bought Best Buy's Geek Squad warranty and tech support plan, and it didn't improve my experience. I waited almost 25 minutes to get through to the line and waited for them to find my order. A lady ahead of me had a smaller TV and wanted to take her TV to her car on her own, but she was met with enthusiasm & employees insisted to help support her taking it to her car. When my TV arrived the same employees assumed I was going to take the TV in purchase that was significantly bigger to my car on my own and I had to ask for assistance; I wasn't met with the same enthusiasm or any. I'd understand if it was busy, but it was pretty empty on this visit. The value of the products you'll find are average, nothing that really stands out. Best Buy's warranty through geek squad is slowly loosing its value, now there are service fees when replacing your products which their once wasn't. Their tech support plan provides 2 years of warranty and if you cancel your subscription so are all your warranty. The one benefit is that it extends your return period by 60 days which is really the only great incentive; it's a plan that's consistently changing so do your research. I will say though black Friday and cyber Monday deals have passed you can still find awesome deals along the way.

    I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

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    This review is specific to the Geek Squad service inside of this Best Buy location in Fair Lakes. I…read morehad the misfortune of my iphone freezing up during a software update. I needed to get help with Apple care asap and the earliest appointment availability was with Geek Squad. I was able to easily make the appointment online and came in for the appointment. I came a little early but the representative was able to check me in early and started the troubleshooting process. It took over an hour for my phone to reboot but I felt like the staff were doing the best they could and constantly kept me informed on the status as well. Great customer service and I am happy to say my iphone is now back to working again. FYI: be sure to make an appointment ahead of time. They do not do drop ins without an appointment.

    I love this Best Buy from the moon and back…read more Plenty of parking, you won't struggle to find an empty space Customer service is world class and top tier. I had a TV I was looking for a this this awesome employee by the name of Aaron B. Went out of his way to find it, explained why I should buy the geek squad protection, and made my transaction smooth. This Best Buy has everything you're looking for and has a nice layout, with plenty of employees that are willing to help and are friendly at that. Best Buy deals are usually a steal or not. I was a big fan of their tech support plan, but it doesn't have the sweet deals it used too, but I do like how there are options. The warranties are worth just slow down to read what works for you and what doesn't. Also they currently have service fees which makes sense in case of an accident. Again cannot say enough great things about this Best Buy!

    The Big Screen Store - electronics - Updated May 2026

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