they have supported my security system for 5 years and are very difficult to get a hold of anyone,…read morethey do not return calls or text messages. my smoke detector and carbon monoxide alarm keeps going off, needs repair and they are no where to be found - and not calling me back to service

Asked for a service call to evaluate an issue with one of the cameras they installed. Did not…read morerespond to 2 separate emails.

Great experience. We ordered a tv which was broken when it arrived. It was not Graffiti's fault,…read morebut their response was outstanding. You can tell a lot about a company when things go wrong, especially when it's not their fault. They could not have been more helpful and responsive in making things right. It was as if the problem had occurred in their own home. The installers were really hard working and professional. What I realized was that if I had bought the TV from Amazon or Best Buy, which I had been considering, I would have been totally screwed when the tv turned out to be broken. Graffiti beat amazon and Best Buy's price, and provided the personal service that I never would have received from a major retailer. Highly recommend!

Graffiti gets an F for failing to follow-up, despite numerous attempts to hire them. If a company…read moredoes such a poor job of communicating with prospective customers, I imagine it's just as bad or worse once they've got your money. My advice? Forget Graffiti and keep looking.

It pains me a great deal to post a less than favorable review of someone I became really cool with,…read moreinitially requesting his installation service on behalf of my employer and then for my own property, and referring him to my HOA President for a project. I have more than a few issues with Duane and the way he conducts business. In no particular order of annoyances and aggravating factors: Every proposal came with hidden fees for "parts" or "I had to do extra stuff". Cleaned used paint brushes in my "new" bathroom and kitchen sinks. Dumped excess grout mixture on street out front. Left workers inside my place alone...folks he didn't know. (hired from the streets, maybe!?!) Had his elderly parents to re-paint my metal security door. (see pic of their poor handy work for $200) Duane was hired to relocate my TV from one wall to the another. The proposal included removing the existing electrical outlet and installing a new one for the TV. I asked Duane to leave the existing electrical outlet. Within 2-3 days of installation, the TV magically extended from the wall and would not stay in place (see pics). With the wall bulging and splitting, I placed a blow-up mattress under the TV because I was certain it was going to crash onto the floor. Duane arrived 3 days later to repair his poor workmanship. The process took a few hours. Upon completion (see pics), he presented me with a bill to correct his poor workmanship, at which I express concern. He said it was for "extra parts" and removing the old electrical outlet, but was "not charging me for labor". I paid the fee to remove the electrical outlet because I knew I would never do business with him again. He was paid twice to remove the same electrical outlet. When Duane first came to my place, he expressed his dismay at the previous contractor's work. He replaced bathroom tiles, filled cracked grout, and replaced wood panels that were installed in the bathroom. According to him, my previous contractor put wood panels next to the tile because he was hiding something. I agreed that he could replace the wood panel. See Duane's very poor handy work in pics. My original contractor's work is much better than Duane's. Al I would NOT recommend Duane. Duane should stick to selling real estate and nothing dealing with remodeling or TV installations.

Highly recommend Duane based on numerous hires over the past 5 years. He has installed 4 TVs, 3…read moreceiling fans, and smart switches for me. He is responsive, professional, and his quality of work speaks for itself.

Timely appointment and outstanding service. Thorough, hidden wires, sturdy mounts and will come to…read moreadjust, repair if needed, which is never. Phillip's reputation precedes him. He's the real deal and been doing for years. No BS and games, talking in circles trying to nickel and dime you.

Wow..... Is all I can say, they took down and mounted my 70' Vizio TV in a matter of 25 minutes…read more.. Cords hidden in the walls and all.... Exceptional Service and Faaaaaast!!! v/r L.Hall Jr "Semper FI"

I recently purchased a newly constructed home and was worried about securing it and protecting my…read morefamily. Well, those worries were quickly put at ease for two reasons. First, Brian our ADT consultant was extremely competent as he took the time to understand our needs and concerns and offered up solutions that addressed our safety and property concerns. Second and just as important Brian gave excellent customer service as he was responsive without frustrstion to our mirrage of questions before and after installation, he was prompt and courteous and made us feel like he really had our vested interest at hand. I also appreciated that he did not try and over sell us as again his focus was on our needs. Brian is definitely our ADT guy and would highly recommend his professional consulting services.

This experience with them was seamless transition from my previous provider. Taking service to…read moreanother level Enjoyed the service and the follow up was great.

Lincoln and his team were great! They came by quickly to give us a quote and despite our slow…read morebureaucratic procedures was able to set up and install the equipment. He then walked us through it and even helped us troubleshoot an issue we were having. Now our residents feel safe and secure with security cameras covering both entryways into the building. Highly recommended!

Highly recommended. Very professional and great customer service. Has been very helpful with…read morevarious things.

The team that came to do my two installs was awesome. They were on time, they were fast, and they…read morewere super professional. I had them hang one tv in my living room bd one in my bedroom. Both look amazing. Much better than what I could have done on my own. They were very detail oriented and cleaned up all install debris. They asked for my feedback through the entire install process and made sure I was happy with everything. I'll be giving these folks a call back once I get my surround sound system and am ready to install it. Cannot recommend them highly enough!

We contacted DBMS Audio after purchasing an offer from Groupon. We were very cautious due to our…read morepast experiences with discount coupons. The entire experience was an example of how services should be provided. Scheduling the appointment was easy - one call, appointment set up. They arrived on time as scheduled. They were fast, professional, and provided excellent consultative services. Our living room and family room TVs were set up with the wires concealed. They asked if we were satisfied with their work throughout the process. We are thrilled with the work and will definitely utilize their services in the future!

Something interesting happened here after my original review, the owner (Aomed) reached out to me…read moreand wanted to make it right. This install was for a training room at a Fire Station, and this was a project that Aomed felt strongly about. We worked together for the next few months on the equipment options and installation schedule. Despite our limited budget Aomed worked with us to maximize what we were getting, while giving us a great deal. Communication is a bit on the slow side, but the result exceeded our expectations and we now have a very nice AV setup thanks to Aomed and his team.

I can't recommend them highly enough. They're super responsive, offered very clear and detailed…read moreexplanations of the proposed work, arrived on time, came back to make sure everything was properly calibrated, and left the room back the way they'd found it (no debris on the floor etc). My kids were blown away the first they saw and heard it, and we're very happy.