So I actually moved into a new build I did not purchase. The buyers paid for a home theater, sound and security package (control 4). Guys showed up when they said they would 4 trucks at 1130 and last person stayed (Sumar) until 5pm and did a thorough job showing myself, wife and son how to operate from our phone/panel and explaining the rack they set up. The buyer oddly didn't purchase home theater/projector/screen, but that wasn't on the white glove service team. I don't know the quote yet, but the service was great, no complaints. read more

Horrible over priced service... takes them a month to come out, charge you upfront and performance horrible service, nothing promised was done read more

started out good but ended very bad. was over sold on Josh.ai capability, by Ian, Matt installed a hidden Chinese switch to power some of my cameras because the original switch was underpowered (no discussion just make it work on install day and hide it in the IT cabinet (WTF) botched movie room planning with my new home, the list goes on and on. read more

I definitely would NOT recommend this company. I have a Control 4 system that I wanted them to take over from Best Buy who no longer supports the system. They charged me a $200 fee to come out and look at my system. The sales rep was very nice, but he takes weeks to get back to me and then when he did, they want to charge an outrageous minimum fee of 4 hours of technician time to just come out and look at my system (again)... I have decided to move on to a company with more fair billing practices.. STAY FAR AWAY from these folks... read more

I didn't even know Biller's first name was Scotty because that's how he introduced himself to me making, him very approachable. I was comfortable enough to ask him any question and he was always able and ready to solve the answer. I appreciate you Biller for showing me the different things I could do in the system as a manager. Thank you so much for all your help. I appreciate you!!! read more

Very impressed with Sight and Sound. Suleiman and Chris are an awesome team. Showed up on time and completed the tasks briskly while being professional and offered good advice on the best setup for my media room. I would highly recommend them. read more

My builder subcontracted Sight and Sound to the Audio / Visual work on my new home. They are extremely difficult to deal with and the service is terrible. I wanted to do significant upgrades but decided against it after my initial interaction with them. I got the basic package with one additional TV install. I got some other very work. I regret not sticking with my gut. Sight and Sound literally did everything wrong. I lost $1000 and literally had the builder dry wall over everything and the electrical work got removed and covered as well. After these screw ups they did absolutely nothing to rectify the issues. They then wanted to mount my TVs and other AV services, at a premium of course. My advise is find a better vendor. read more

I talked with Ian and he was able to diagnose the internet problem and help find a solution without having to come to the house. Much appreciated. read more

I bought a new house (being built) and paid additional for S&S to wire my home for internet and security. Security was fine, but I asked (and paid) for multiple CAT6 ports on the three floors. The ports were installed, but never wired so I can plug in laptops or TVs. When i called to tell them to please correct, they claimed not their job (even though it was). My two year contract is up, they are gone, and I will find a provider who keeps their word and wires my home correctly. read more

I just wanted to come in real quick and thank Suleiman and Hurl for installing a ton of new gear in our new house. These guys did a great job and we love the new smart home. Thank you! read more

Sight and Sound transferred and remounted 6 TV's from our townhome to our new home yesterday.. we could not be happier.. Nathan orchestrated the whole process.. which was flawless and Israel, Josue and Santiago provided the service.. they were amazing.. Santiago went out of his way to make sure that we totally understood the system in our new home.. great company to work with.. the BEST!!! read more

I purchased a home that had upgraded smart home package, Sonos, Ring, Eccobee and Alarm and lighting packages. I had to contact Sight and Sound for help. They sent me Ryan, thank goodness. He went above and beyond to get everything up and working, and explained how everything worked, even labeled switches. I also need to mention we also hired them to install TVs. And it went very smoothly and professionally. I want to thank Pam, Ryan and Hoseway for your helping me with this matter. read more

Had sight and sound out to look at my home network. Constant disconnects and slow speeds had been plaguing me forever. They were fantastic - fixed multiple issues in the visit so that I did not end up needing a new system at all. Told some friends about it and they were all blown away that I could find someone who knew so much about networks. Would recommend them for home network issues in a heartbeat. read more

I initially did not think this business was that good. However after dealing with Best Buy and Costco these guys put up my tvs and Sonos systems with such expertise and for not much more money at all they're responsive they're excellent. If you're in the area Of Fairfax or Loudoun county usethem they can get you the TVs and hang them and do everything else. absolutely a 5 *business read more

My builder selected Sight and Sound after their existing technology contractor failed to deliver on commitments, and subsequently fired by the builder. Sight & Sound should stick with that they know, post construction work, theater wiring. As an Engineer I found their logic flawed, and their ability to deliver quality work based on what they were contracted for non existent. Instead they worked very hard to change my mind, and do what they wanted to do rather than what I paid for, and went with something less than what met my needs, that I corrected myself. Their overall construction workmanship had to be done three times, they had to come back multiple times to finish the work, and the technology is dated that they are selling at a very high premium. They ran conduit behind cabinets with no access then had to redo them. You would be better served by contracting professionals that know what they are doing rather than trying to sell you 2 year old technology that could be replaced without wiring. My advice if you are building a new home, and your builder tells you this is the subcontractor, say no thank you, I will hire my own contractor to do the pre construction. read more

Correction to previous review. Really, no stars for Sight & Sound Systems in Dulles, VA. Whether security or audio/video, stay away from them. Our builder uses them so they sent us to them, but little did we know that they are a tiny company that is understaffed and super expensive. We are currently under their mercy for security because all access is controlled by the company through apps., but we are going to try to get another company to take over. To hang a TV on the wall and hook it up to the already existing FIOS connection on the wall, we were quoted $650. Even Best Buy does not charge that much! We highly regret having been introduced to them; they are money hungry and they don't take care of their customers. read more

I have had a very poor experience with the home security services offered by this company. I certainly will not use them again.

Sight & Sound installed conduit from my 65" flat screen which hangs above my fireplace. They ran the line so close to the fireplace stack that the heat causes distortion in my picture/signal. Basically I can't watch TV with my fireplace on for more than an hour. Also placement of the conduit was not thought out requiring me to run a longer (35 ft) HDMI and cat 6 than necessary. Now they want to charge me for a service call to inspect what they feel isn't their fault. My builder, Van Meter Homes has gone cheap on everything else, I guess Sight & Sound is right in line with every other contractor they use. read more

The builder of my new home subbed the Audio/Visual installation to sight and sound. Things started off ok, with friendly staff and tons of options. In preparation for my design meeting, I'd priced out my options, so I was able to catch that a they'd selected a 50 foot HDMI run instead of the 15 feet needed. I thought it was an honest mistake so made nothing of it at the time. However after talking with a few neighbors it sounds like they might always be selecting the 50 foot run, when much shorter ones are needed. Also, I got to know one of their installation techs and learned about a few other less than ethical practices which were encouraged by leadership - stunts to sell pricy al-in-one remotes, charging for parts not needed for the install, etc. No complaints on the service, but can't support a company that is not honest in their business practices. read more

Steven and his crew were friendly and on time. Steven was patient to answer the questions on the mobile app. They cleaned up and took away the trash after installation. Yet to fully test the system but so far it is okay. Would agree with other reviewer the initial design part took some iterations as they don't seem to take proper notes of the discussion. read more

Today Sight and Sound Systems came to connect my surround sound system. Steven and Angel were amazing! Knew what they were doing and super professional! Hard working with a smile on their faces and it's nice to see. Definitely will request these guys for any other surround needs. A+ service! read more

We recently purchased our sound system with sight and sound for our home. Colt helped walk us through the entire process and really listened to us and offered the best options for us. Colt is extremely knowledgeable and a pleasure to work with. They only offer the highest quality products and their service is amazing. They take care of everything so their clients can relax. read more

The Builder offered them to me.they were my only option to choose at that time. I'm not going to recommend them to any friends. They are very overpriced and what they did for me was very mess. read more

Had to haggle on prices and still got overcharged for the quality of workmanship. I don't recommend these guys at all for private home installation. 500$ to install an articulating mount and and still have to spend time leveling and tightening screws to keep it from sagging as well as a preassembled salamander cabinet that I had to spend hours reassembling because they didn't align the cabinet doors. And to top it all off I didn't even get a follow up to check on how the installation went. Oh well, I guess they will get to see it here along with any other person prospecting. read more

Excellent service. Colt at the service center was professional and extremely knowledgeable. He explained things in detail that pertained to our particular needs (we had a projector, screen, in- ceiling and in-wall speakers installed in our home theater room). The service guys were equally wonderful. Elmer patched and painted the walls and ceiling expertly and Dee, CJ and Francis worked tirelessly to have our home theater set up in time for my son's birthday. They worked hard to make us happy and we definitely are! I highly recommend Sight and Sound Systems. read more

I am hard to please but they have done two jobs for me and I have been very pleased. They are always ahead of the technology curve. Both times what they recommended came out two months later and was the number one choice by Consumer Reports. They are very through, clean, and explain everything ahead of time and then how to use the equipment. They even flexed half-way through the second job and installed wireless speakers even though I heard about it and decided that at the last minute. The owner is great; just don't misspell his name in an email! read more