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Innovative Audio and Video

5.0 (9 reviews)
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Services - Innovative Audio and Video

Home theater calibration

Security system repair

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N & D Security

N & D Security

(83 reviews)

Great people, priced well, and quick to respond, they made this process super easy and painless -…read morevery appreciated!

The N & D Security team (Sally, Perry, Darren, John, and David) is incredible. From my first phone…read morecall with Sally and Perry to the installation with Darren, John, and David, the experience could not have been more seamless. Initial Communication: Before settling on N & D for my home security system, I did tons of research, including research into all the big home security companies. Unlike other companies, N & D Security does not lock you into a long-term contract, nor did they try to upsell me on products and services that were beyond the scope of my needs. Rather, Perry readily identified what would likely make sense for my home, asked incisive and poignant questions about my home security needs, and carefully listened to and thoughtfully answered all my questions. He then diligently followed up with a recommended package for my home. Perry's attention to detail, follow-up communications, and responsiveness was impeccable. And I was all the more impressed given the fact that N & D is a small team that essentially operates as a family-owned business. Installation: The installation could not have been more seamless. John, Darren, and David arrived promptly. They installed the security system and had me up and running in little to no time. I was thoroughly impressed by the service--the N & D team went above and beyond anything I could have expected. For example, in addition to setting up my home security system, Darren helped set up our doorbell camera and even attempted to help install smart locks throughout my home. Upon the immediate completion of the installation, John carefully explained how the system operates, patiently answered all my questions, and even gave me his personal number in the event I had any additional questions. After Installation: After completing the installation, Perry checked in again to ensure that all our needs were handled and that our system was up and running. In addition, the N & D team was incredibly diligent in completing additional follow up work I had requested. In sum, if you are looking for a top-notch home security system, N & D is a no brainer. They are a pleasure to work with and I can genuinely say that choosing them for our home security needs was one of the easiest decisions I've made.

Vivint

Vivint

(126 reviews)

Brentwood

Glad I didn't read the reviews before I got this company because I have had a great experience…read more I initially went with ADT when I moved to D.C., however after trying to schedule with ADT and them messing up my appointment and not being able to show up weeks later, I decided not go with them. I called Vivint, hoping to have my alarm system installed before I went away for a couple of weeks. The customer service was great, they explained in detail what the contract was going to be before installing the system and were very friendly. The technician arrived on time and was very professional. He installed my system quickly and explained thoroughly how to use the system and the app. They even included a free glass break (which was going to be $250 from ADT) along with free automatic locks on my doors and indoor cameras. The installation was also free. The system has worked great for me and I am very glad I chose them to install my system. Thanks for an awesome experience overall!

My experience with Vivint Security has been extremely disappointing. I recently sold my home and…read moremoved into a rental property where I am not permitted to install the Vivint alarm system. Even though I no longer own the house where the equipment was installed and cannot transfer the service to my current residence, Vivint continues to expect me to pay monthly for a security system that I cannot use and no longer have. I contacted customer service hoping the company would review my circumstances and provide a reasonable solution. Instead, I received very little assistance, understanding, or flexibility. I explained that this is not a situation where I simply changed my mind or decided that I no longer wanted the service. I sold my home, moved into rental housing, and am unable to install the system because of restrictions beyond my control. Vivint has the ability to waive the remainder of a customer's contract under certain circumstances, but the representatives I spoke with were unwilling to help or seriously consider my request. It is incredibly frustrating to be charged every month for equipment and services that are not available to me. A reputable company should consider a customer's individual circumstances instead of hiding behind contract language and continuing to collect payments for a service that cannot be provided. The lack of compassion and practical problem-solving from Vivint's customer service department has completely changed my opinion of the company. Customers should carefully review every detail of the contract before signing, particularly the cancellation and relocation provisions. Life circumstances change, homes are sold, and people sometimes move into properties where installation is prohibited. Based on my experience, Vivint may still expect payment regardless. I cannot recommend Vivint Security. Their unwillingness to provide a fair resolution has left me paying for nothing and feeling completely disregarded as a customer.

All Covert Security

All Covert Security

(1 review)

Tenleytown

We had Mark Evans out to replace one ring camera and to bring another back online. He was terrific…read more He showed us the receipt for the camera and told us what the installation would cost before he began so that there would be no surprises. He also tailored the field for each camera to avoid cars driving by triggering a ring alert. More importantly, he worked with us and Ring Customer support for an extended period to bring all three cameras online. Due to some Ring technical glitch, only 2 of the 3 cameras were showing in our Ring phone apps. His expertise saved the day. We would not have been nearly as successful navigating with Ring without Mark to guide the conversation. I might also add that he is exceedingly patient as it took 3 calls with Ring before the problem was fixed.

From the owner: Our vision at All Covert Security is to revolutionize the security industry by empowering…read morebusinesses with innovative, cutting-edge solutions that provide unparalleled protection and peace of mind. We envision a future where every organization, from small businesses to large enterprises, can safeguard their assets, employees, and customers confidently and efficiently. Driven by our commitment to excellence and continuous innovation, we strive to be at the forefront of technological advancements, leveraging AI, remote monitoring, and advanced analytics to anticipate and mitigate security threats before they arise. Our vision encompasses providing security products and services and delivering comprehensive solutions tailored to each client's unique needs and challenges. We aspire to be more than just a security provider; we aim to be a trusted partner and advisor, guiding businesses on their journey to enhanced security resilience and operational excellence. By fostering solid relationships built on integrity, transparency, and collaboration, we envision creating a safer, more secure world for all. At All Covert Security, our vision is to redefine security, setting new standards of excellence and innovation that inspire confidence, trust, and peace of mind in our clients and communities.

Innovative Audio and Video - hometheatreinstallation - Updated October 2026

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