The service over 10 years was fantastic. Fast forward, 2025. we decide to cancel partially financially but home up for sale and wasn't taking equipment with us. Called to cancel, they needed proof equipment was paid off for early buy out promise. We have email proof and provided by supervisor in email we could cancel no termination fees. Two months, no service turned off. We had moved to new place. We call back, we need proof. We did this already, but they say they don't have it but offer two months free hoping our buyer if home would want it. we say okay but if at the end of two months house hasn't sold, cancel. They did not and drafted out our account. We call back, same mess different day. We submit documentation and forward previous emails. Time went by, they tried to draft again but we removed auto draft. Sent bill with late fee. Get on phone again and here we are trying to cancel since September 2025, it's mid April 2026, still not cancelled and they refuse to give us the months back they drafted and saying they have no record of verifying our payoff of equipment or cancellation. So I will never recommend them ever because cancelling isn't option. Seeking legal action now. We have names of cancelling department, emails and proof of payoff. Do not use them. read more

I have had this absolute garbage company for over 5 years now( I was locked into a five year contract). Their customer service/tech help is useless they have never fixed one issue I've had always just recommend rebooting the system wtf. Once my contract was up then the relentless sales calls for upgrades started. I was being informed my system was old and needed to be upgraded that why I was having issues lol!!!! I constantly still have buffering issues I can never rewind and find clips that I need to watch my pets etc. This has been one of the worst companies I have ever dealt with, please stay away from them they are aggressive and don't care about you once your contract is up. YOU SUCK VIVINT!!! read more

Never worked at all so they put a second one in and its still not working all the sensors go offline After it gets fixed and the worst part of all of this is we can't even arm the system at night read more

We were lied to over and over, beginning with the salesperson. He said there would be a small pin hole in our wall for the monitor to be mounted. He said we could try it for 30 days and then cancel with no cost and they would simply fill the pin hole and retrieve their equipment if we decided not to keep it. When we canceled the lies continued. We have huge holes in our door and interior and exterior walls and they offer no resolution. We just purchased our home last August and now there are holes all over our brand new home. I am afraid we may have to pursue this legally or make costly repairs ourselves. My advice is DO NOT open the door when they appear on your doorstep! read more

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This company charged me $117.34 without my permission, and this is not the first time. They even billed me for an additional device that I NEVER used, and their own technician can confirm that. Customer service is extremely frustrating. It's hard to communicate, and they keep transferring you from one department to another without resolving anything. It honestly feels intentional. At this point, this feels like a scam. I am disputing the charge and will take further action if needed. Be very careful dealing with this company. read more

Since the first day I agreed to begin a contract with this company, it has been terrible. The salesman that assisted me sold me a dream which consisted of a lower monthly payment and that they would assist me with paying off my previous company. Their customer service is a 0% and all they do is commit fraud and scam their clients. They make promises and deliver nothing except higher charges. I now have two payments with them that come out to over $100 monthly. They detail it as I am paying for equipment and their services as a whole but somehow they are still robbing me on two separate occasions every month. They have many excuses and lies as to why my services are not meeting up to the costs. Beware of their salesman, they definitely know how to finesse and you will fight for days and weeks, even months, to get out of their contracts. This is one of the biggest mistakes I have ever made and want everyone to avoid starting a contract with them. -Theresa O. read more

Absolutely miserable experience from start to finish. Product disconnects constantly, customer service is ridiculous. I can't stress enough how terrible my experience was. read more

Do not sign up for service from this company if you ever want to cancel and go elsewhere. While their monitoring service is good, they are expensive. We had their service for many years and when we tried to cancel I had to spend hours on the phone with multiple people telling me they would "do everything we can to help", but would do nothing. We finally had to just throw their system in the trash and stop payment with our bank. read more

won't let us cancel service! do not use this company . app is horrible we left our house and couldnt arm using the app. what a joke!!!!

Terrible Customs Service. I paid cash for 2 TV mounts. Essentially, only does the work for Money only. Doesn't provide good customer service lies, about coming to fix what he Broke when we paid him to install two 60 inch TV installations. Terrible customer service & Total Ripoff read more

The equipment sucks! it's constantly going offline or not working. The lag on the cameras is ridiculous. Were constantly having to reboot the panel because something stopped working randomly and even then rebooting doesn't help at all. Dont even bother contacting chat suppor. They will try to upsell you before even fixing the issue at hand and then??? Theyre gonna charge you a replacement cost over equipment that from the morning to the afternoon randomly stopped working. Example: This morning our front door lock was working perfectly fine. Left the house, locked the door, armed the house, no issue. Getting home in the afternoon the same day, the front door lock is completely unresponsive, not working at all. I go on the app which confirms the lock is "offline", I check the batte life? 80% I reboot the hub panel? Doesnt work. Now I'm having to crawl through a window that was, luckily, unlocked, just to get into my own home. I contact chat support and he deadass is only trying to upsell me the entire time telling me to get the "Gen 2" camera instead of helping me fix the issue just so they can take more money from me. THEN to make matters wors!!! He tells me I'm going to have to pay for a replacement!! What a fucking joke of a company. Waste of time, HUGE waste of money. And will cause you nothing but inconveniences and headaches. Vivint, you are a huge pain in my arse!! read more

I have had time to think over this review. So it is not out of immediate emotion. I am HIGHLY dissapointed by just about everything associated with Vivint. If I were to name a few; - Invisible never mentioned fees that I'm sure are hidden in the contract. - Having to work with 2 separate companies for payments. Yes there will be 2 payments per month. One for services and 1 for equipment. -10% interest on the fat sum that they try and put you on a 5 year plan for - Constant faulty equipment that they charge you to send someone out to fix - Unpleasant customer service on the phone - They say they will buy you out of another contract for home security services AND give a referral bonus. Turns out that they dont buy you out. They just give you a temporary discount on one of their two monthly bills equal to the amount of your old contract. And they do the same with the referral bonus. I would highly recommend anyone wanting to sign up for Vivint to just go with ADT. They are so much better.​ read more

DO NOT USE THIS COMPANY. Employees are not licensed to do the work they perform. They DO NOT HAVE QUALIFIED EMPLOYEES. The work performed is not at all within industry standards. Their prices are predatory and not in line with the service they state they will perform. Dishonest, absolutely worst customer service. Do not answer phones, do not reply to voice messages, text messages or emails. I'd give ZERO STARS IF ALLOWED-DO NOT USE THIS COMPANY. read more

I had a pretty good experience for most of my time, but then when their app was updated. A lot of my settings were erased. I didn't know that at the time and I started calling tech-support and there's solution was selling me. Updated camera and equipment for almost $1000. I was then advised to get the service plan and basically the tech Support were able to take a deeper dive into my issues and get my stuff working. These guys are trained to sell sell sell sell sell and not solve your issues with your current equipment. Be careful with calling tech-support, and their way of helping you is by selling you New equipment, especially when you're contract is running out soon with them. read more

I wouldn't give them a star if I could. I tried cancelling before the date that it said on the policy and the company has been doing nothing but dragging their feet and giving me the run around. I have turned in the policy to the 3 times. I have called them numerous times to come get this crap. They cancelled my policy and took the cameras offline but won't send a technician out to get these worthless cameras. They said on the 4th that a technician will reach out to me and here it is the 11th and still nothing. The quality of the cameras suck. They play back feature sucks too. Their customer service representatives don't know how to take no for an answer either. I do not recommend this company. I will stick to my cobra cameras. read more

Customer service is awful, installation was messed up, wait hours on the phone to no avail. Come back with an addition $3,000 bill on top of signing up for the service and financing the equipment . Never use this group ever. Run not walk away. Took over a month before writing review. read more

Vivint has the WORST customer service response with regard to correcting control panel issues. I called them and have spoken to 10 people and no resolution. They are the worst security company. Don't use this product!!!!! If I could give them a lower mark than 1 star I would.0 read more

I am not satisfied with this home security. I wish I had kept ADT. They overcharge and charge you twice through another company. They did not close out my ADT account like promised. read more

Absolutely worst company. The sales rep lied and told me that the 60 month term was for financing the equipment. If I paid off my equipment, I could cancel my service at any time. Now, I am trying to cancel my service after I paid off my equipment early and they are saying I have an early termination fee (if it is true, they are also calculating incorrectly). Over the course of 2 phone calls, I have been on the phone with them for 3 hours. Twice the "upper" manager hangs up on me. They are also charging me fees that are not on my contract. DO NOT WORK WITH THEM!!!!! read more

Vivint continues to provide misleading information and inconsistent "customer service," After being told I would be sent keys to the smart lock a Vivint technician installed - but did not provide a key. Vivint sent a new lock with direction to either install it myself or pay for a technician to install . WHY the failure to provide keys to the lock I paid for is a mystery for which I have no answer. ViVINT SAID they would send keys for my installed smart lock. They did not! When I asked for return postage for the lock I did not request - crickets. SO! I am less secure as I have a lock without a key - and customer service continues to fail in its alleged commitment to provide quality service. This in addition to having charged me a monthly fee for coverage I did not receive - and attempting to offer "solutions" that would have cost more money and were not "solutions" - I find this company to be disreputable, untrustworthy and wholly without ANY commitment to provide appropriate, professional service to their customers. I will continue to post details of my journey to extricate myself from this "security" company that has NO commitment to the security of its customers. If you value your time and your money - VIVINT IS NOT THE SERVICE TO USE. read more

I am a 10 year existing customer. I have an urgent equipment issue at my home and was told a technician cannot come to my home for 2 months. If I was a new customer they would be here tomorrow to lock me into new service but us long time customers are expendable. Very poor customer service, but a system elsewhere, trust me!!! read more

If I could give it a zero, I would. If you're considering Vivint, I recommend looking elsewhere. They charge $99 to have a technician come out if you have any issues with your system. If you're already a Vivint customer and thinking about their monthly insurance, think again. They make you jump through endless troubleshooting hoops--many of which you've already done--just to get a technician to your home. I spent over two hours on the phone, and they seemed determined to avoid sending someone out. It's incredibly frustrating, especially since the tech visit is supposed to be included in your subscription. Save yourself the stress and choose a different company; it's just not worth it. read more

Poor customer service, no warranty on equipment. High fees and hidden fees. $100 service fee or an additional $9.99/mo + taxes for a warranty plan. read more

They are extortionate and play phone tag to the extreme. They pretend to call you back but there's always something wrong with the line. Then they tell you that you paid the wrong amount to close your account. I canceled in August 2024, just received notification that I have a past due amount. Not only have I not lived at the address, they have been providing security for the new homeowners - which makes me liable. Meanwhile, they're reporting you to the credit bureau. The absolute worst company ever with abysmal, incompetent, inconsistent customer service. Literally the worst experience. I'm filing a BBB complaint immediately and will caution everyone to stay away from this extortionate business. Bad service, no value, non responsive - bad form all around. They must be investigated and sanctioned. read more

This company has antiquated technology and the worst customer service I have ever experienced from anyone in my life. If you ever get on their calling list your will be called 3 and 4 times a day. I sat on the phone for 2.5 hours waiting for the cancellation dept to pick up. Note that billing and customer service pick up immediately. After finally speaking to someone to cancel I receive an email that says I have to send an email to cancel. Just avoid them. read more

The alarm system is if poor quality. By the second day my sliding glass door alarm does not work. I contacted the person that installed it, the person that sold us the system, and the company its self. To date, no one has come to repair it. I was told they would send me a new alarm to install myself. Mind you I'm disabled and I pay extra for their do call insurance policy to come to the house and fizz what needs to be fixed. Not only do I have a sliding glass door not covered by an alarm, the yard camera does not work either!!! Vivint parent company has adamantly refused to come out!!! This company is a scam! Buyers beware. I've been ripped off. And to top it off, after installing their equipment, they left the old equipment up. Again refusing to remove it. Tech said it wasn't their problem. So my house looks so tacky with double alarms on the doors, double smoke detectors next to each other. HORRIBLE COMPANY THAT US RIPPING OFF A DISABLED ELDERLY PERSON!!! read more

The worst. Do not use. Over priced for equipment. Something is always going wrong with equipment or service. Charges $99 for technician to come out to fix an issue that is their fault. I spend as much time on the phone trying to resolve my system not working as my system working . Absolutely despise this company and regret switching. Wish I could give it a zero. read more

never ever ever ever ever ever use vivint!!! i bought vivint for three homes and they continued to charge me when i cancelled and would not refund me. they did this twice for two different accounts for two homes!!! do not use them and get stuck inna contract nightmare!! read more

DONT BOTHER THIS COMPANY IS HORRIBLE ... because they upgrade their "equipment" over the years they don't service or fix older versions so customers who paid in full for all their equipment are literally outta luck once the equipment is "no longer supported" and then they dare to tell you to purchase new models and then charge you a 99 dollar installation fee!! AVOIDDDDDDDDDDDDD read more

Vivint was the worst experience. Verizon had an outage. Everything in my home came back up except the Vivint panel. After talking to 4 techs for three days I decided to get out of my contract. Vivint was not able to connect their equipment. They refused to send someone to my house. It did not matter because I have had some to never show up. They wanted me to pay 99.00 to schedule an appointment. The customer service is horrible. I was on the for phone for 45 to 50 mins. This includes hold times. I was able to get out of my contract, never to have anything to do with Vivint. read more

I'm so sick of these people interrupting our peace by ringing the bell trying to sell us something. NO MEANS NO. Sending someone new or with a different shirt on or from a different team doesn't matter. I don't care. I don't care if Vivint has created the Smart Home Pro team. I have a sign on my door for a reason, so respect that! read more

Vivint - No soliciting, No fundraising, No politics, No salesmen, No religion - A window features a black and white decorative sign that reads 'NO' at the top, followed by a list of prohibited activities: soliciting, fundraising, politics, sales, and religion. The sign ends with a 'Thank You!' message. The window has a grid of white metal bars and a patterned background behind the glass. The sign is centrally placed on the window, which appears to be part of a storefront or business exterior. - Security Systems Near Me

The worse security system experience, EVER! I would advise taking your chances at being burglarized or killed by a home invader. Here is an abbreviated list of problems that we had with Vivint (by the way, we were previous subscribers to ADT without issues and currently enjoy Simply Safe which is wonderful). 1. equipment is very expensive & even installed incorrectly by the first technician 2. equipment is temperamental with constant off line and battery issues 3. you CAN NOT get a technician to your house without a literal fight (even with paying for the visit) 4. you CAN NOT cancel (it's like Hotel California....they simply don't want you to cancel and make it impossible to do so, I sold my house and no longer needed/wanted their service and in addition to then asking me to get the new owners to continue the service, they would not process the end of service even after SIX calls and assurances that it was canceled. Even today; 4 months after the initial call to cancel, I received a bill (including late fees) for over $100 with other fees indicating that they are still billing me for services. Should I have to call them again? NOT wasting another minute on this retched company. read more

I've had Vivint for almost 6 years. Over the years I have run into minor issues that just were important enough to complain about. However, most recently I've been dealing with an issue that's lasted 10 months. No one seems to be capable of resolving the issue. As the customer, I have to call Vivint each month and repeat the same story each time in an attempt to get a resolution. Each month is a failure. This is exhausting! Someone, please help. This is my first- ever google review because. September would mark 1 full year of the same complaint. I'm being charged for 2 accounts when I only have one panel and have lived in the same address for 12 years read more

This is a bogus address for this company. They're located in Utah and they are extremely shady. This is what you hear on hold....we apologize for the delay please continue to hold and your call will be answered in the order it was received " this is what i heard for over 67 minutes before I was actually responded to and then they transferred me to another department because they are trying to avoid your phone calls. The staff there is extremely inexperienced and unprofessional, the customer service reps seem to go out of their way to NOT help resolve your problems. The answer your calls quickly if you were trying to get new service, existing customers, its all downhill, bunch of kids probably joking in the background about the customers hold for so long. read more

They're a scam. They try to handcuff you to a 5 year contract and even after you pay an insanely high fee to get out they continue to charge you. They're criminals read more

I've had them for 4 years, and thank god I didn't have an alarm. I try to be a nice guy, I really do. But to cancel my service, I had to go through three agents, provide them with all of my account information, including the safe word, then to find out that I have to do it all over again in an email to the same company in their specific format? That's when I started dropping F bombs. Scammers...they're all scammers. read more

Stay away. Shoddy work. If there is a problem, they postpone you till you are locked in. I sent pictures of how my walls and celing were ruined and they ignored for months. Today they said I was using system so they couldn't repair the problems. I said take it put, they informed I owe balance of remaining contract if I do.They offered 100.00 to have ceiling and 2 walls repaired. Of course you waive your rights to any recourse if you accept it. read more

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Please avoid this company. The door lock was installed poorly and then stop working after few months. Their panel has all kinds of issues and no one on customer service can help. It became a waste of money. I called multiple times for a technician to repair things, the answer is we don't provide that service. So please do yourself a favor stay away from them. read more

PLEASE whatever you do DO NOT choose this company to do business with! I can't stress enough how awful their customer service is. One of their agents named Brandy actually mumbled that I was a bitch under her breath when I was asking her to let me finish talking before she started talking!!! So unprofessional and not helpful at all! All I want is this system removed from the home I just purchased and they are refusing to take it out! As if this experience could not have been worse considering I was NEVER a customer, the team members came out today to remove some equipment a previous tenant left and left EXPOSED WIRES on both the doorbell and inside my home by my garage door. I have two small children and they somehow thought this was acceptable. I wish I could say I was surprised. read more

Poor Business practices. This is an alarm company that cannot guarantee its services or its equipment. These salespeople practice unethical means to get contracts signed and never follow up as said. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints about their business practices, especially when it deals with my safety. They are an alarm service you cannot reach when the equipment is not working very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working . I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen who send out there manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters oh 6lets make it 7 hours on the phone you can even reach anyone to cancel read more