The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better picture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan read more

Excellent!! I am so happy I changed to layer 3. Color, sound, brightness just like the biggest competitor, very very good!. The basic plan channels are excellent! everything for what I was paying extra with Direct TV here is on the basic plan. Absolutely love it!! Customer service is great, polite and knowledgeable. The people that comes to do the installation are very professional as well. I am saving $50 a month with layer 3. Don't hesitate, you can't go wrong with them. read more

What a clusterf**k the setup is. All support is by email or chat to India or one of the 'Stans' (?). I'm still trying to sort it out, but the lag is troubling. Their website is glitchy, and their speedtest never finishes-CS dude even said to use OOKLA's, not theirs ('It has a mind of its own). The site stops during credit card entry, and never confirms. Then, when you log back in, there is no way to schedule a setup. Hitting 'Activate' doesn't do it; that starts your paid service, even though you don't have hardware. When calling for install info they say that your wireless access point (router) must be within 6 FEET of their box. Unless I lived in a shoebox, I'm not going to have the router that close... I told the CS dude, Bridger, that I would install the CAT6 this weekend, then call back to arrange for equipment (self install). I get an email an hour later saying that he went ahead and ordered the equipment for me. All the while I will be paying for service until I get the cable run... NFW. Emailed them back to STOP, and cancel and refund. Get another email from Tineke asking a bunch of questions, and telling me that they provided me with a disclaimer and my service has started. For the first month... Bear in mind that all this transpired in 4 hours immediately after setting up an account. I'm at work by this time, and cannot CHAT or login because my employer has it blocked... must wait until the evening. Finally I get an email from Samantha, who appears to be of Northern European descent (judging by her avatar), with excellent communications skills, and she grasps the situation, and immediately fixes it. Account closed, card refunded. Thank you Samantha. So now I will pull the CAT5/6 to my TV, start the signup again, and follow up this review. read more

Real review from a new subscriber transitioning from FIOS! Some of the old gripes from previous Yelp reviews have been addressed. See below! PROS: - Pricing is fantastic for the channels you get - First DVR box is free and records 8 shows at once. Additional boxes are $10/month. You can also record from any box in the house. I didn't have this option with FIOS - Image quality is much better. HD is broadcasted in 1080p, not 1080i. It's a noticeable difference! - You can cancel channels at will over the internet - unlike Verizon where you have to call the cancellation team - Customer service has been fantastic over the phone. The tech that came to setup was also great. He wore shoe covers and was in and out very fast - Installation was easy. I could have done it myself, but they convinced me to have a service call since I told them I didn't want the extra boxes to be wireless. I ended up having 1 wireless box, but have had zero issues with the picture/connectivity. - Plug and play where your FIOS boxes used to be using existing cable connections - They'll be with T-Mobile soon so expect more aggressive pricing/perks - Works with Alexa and Google Home with the right devices/TV CONS: - Hard to get their internet if you already have FIOS - Unlike FIOS, Layer3 does not live record two channels at once. I'm used to changing channels during commercial break then going back to what I was watching and rewinding where I left off. If you change the channel, you lose real time recording. If you like to channel surf, the workaround is to record what you are currently watching. - A screensaver pops up after 45 minutes of inactivity. I was told a new update will push the screensaver to 1.5 hours. Once you exit the screensaver, you can just rewind to start where you left off, granted you don't change the channel - No app to control your DVR remotely. You can go to the website and record very easily, but with some limitations. Also, the previous concern that you can't record a show a few minutes early has been fixed if you are at home. Haven't figured out how to do this online via the website. - You can't purchase the DVR boxes. So if you have more than 1 box, you'll pay additional each month SUPER pleased right now. May have to update review if additional CONS are addressed. Would highly recommend. I'm saving $100/month with Layer3 and expect to save more once T-Mobile takes control. Also, in my experience the telephone customer service reps are much more knowledgeable (and better at what they do) than the reps at Tyson's Corner Center. read more

Layer 3 looked like the perfect product and service for me. Their website is currently advertising a TV-internet bundle for $75/month. (It says $75/month with no contract vs. $50/month with a 12-month contract.) Unfortunately, when I called up to speak with a salesperson, he explained that the bundle price is actually $75/month for TV PLUS $50/month for internet. He insisted that that's what the website said. That made no sense at all, since if that were the case, it wouldn't have said $75/month with NO contract and $50/month with a 12-month contract. In addition, when I checked the box on the website for the bundle, the cost at the top of the page updated to show me a total fee of $75/month. I was quite disappointed. In addition, FYI, their internet is actually through Verizon, so if you already have Verizon, then they require a 5-7-day break in internet service. I.e., you have to close your Verizon account, wait for 7 days with no internet, and then Layer 3 can install. I have a home-based business, so 7 days without internet means 7 days that I can't work. When I told the salesperson that wouldn't work for me, he said, "I have a fix! Just sign up for a 30-day free internet trial with some other company and then cancel it after 7 days." Seriously? You want me to go through the hassle of having some other ISP come out, possibly drill holes in the wall to install, and then have me cancel? And since you want me to pay $125/month instead of the $75/month, I don't even see any benefit in switching to Layer 3! I really am disappointed, since it seemed like just what I was looking for. I still give 3 stars because I didn't go any further than that, so I can't comment on the actual quality of service, etc. read more

Pros: Great price and value for the money. Channel lineup is deep, picture quality is superb, software is easy to use, customer service is great. 4K. Great Internet. Cons: Software is buggy and a little unrefined. Second boxes (aka lite boxes) are terrible and barely function. No Starz. I signed up for Layer3 TV in May of 2017 so I've only had it for three weeks. In spite of the short time, I felt compelled to write a review. So far Layer3 TV has been a blessing. Up until March, I was paying about $130 for Comcast. But in April, my bill shot up to $200. After negotiating a good deal with Comcast again, this time at $165 a month, I received an email from Layer3 TV exclaiming their new PureFiber system. I did the math and, for two TV's with Internet, the whole deal would run me $135.60 with tax included. SOLD!!! I signed up for the PureFiber package with AllHD. So far so good. The software is a bit buggy. There isn't much lag but the box does tend to hang a bit. The second box is absolutely useless as the wireless doesn't work. Not sure why as the box is barely 3 feet away through walls. I ended up connecting the second box using a spare wifi extender that I have and it works. And, of course, the software could use a ton of refinement. Simple things that aren't intuitive could be revised, like making the exit button on the remote actually serve a purpose. However, the positives more than outweigh the negatives. Amazingly fast internet. I live in a one bedroom apartment but I have 29 (yes you read that correctly) devices connected and the speed keeps constant. My apartment is automated and I have never had a single outage. In fact, my speeds are actually faster than advertised. Verizon supplies the fiber for Layer3 TV so I know it's a good product. The TV portion of Layer3 is just as impressive. The Home Screen features 5 programs running at once. The service tends to suggest items based on your viewing history and surprisingly the recommendations are on point. The DVR functionality is adequate although not as refined as X1. But the ability to record 8 shows at once is amazing (haven't actually used it for any real purpose). Of course, the big plus for me is that Layer3 TV supports 4K out of the box. Right now only NASA channel and a few OnDemand programs support 4K but it's still nice to have the added content. And even when 4K isn't available, the HD channels produce some excellent picture quality. My only minor complaint in the picture quality department has to do with the omission of 4:3 override for non-HD channels. Comcast and Verizon offer this feature. As for the channel line-up, I'm very pleased. There is only one slight omission and that is Starz. Hopefully the company adds that soon but you can purchase a streaming only subscription if you absolutely have to have it. I am a sports junkie myself and I love having both MLB and NFL Network included. NFL Redzone is available in a sports package for $10 a month. You can bet I'll be adding that in the fall. The big thing for me is that everything is included. Something I wasn't getting with Xfinity. No hidden fees or equipment charges or RSN fees. Everything was just included. Finally, let me wrap up with customer service and installation. I set up my service online but called in to schedule installation. They had me up in a matter of days. The install was professional and really cool. The installer was able to give me a full tour of the system and gave me some useful tips and tricks. The Verizon installer was just as friendly. Now I did things a little different. I had them install the TV portion of my package prior to installing the fiber. So by the time the Verizon guy got here to install my fiber, I was able to explain to him my new toy. I think I made them a sale as he was very impressed with the picture. I feel Layer3 TV is a product that sells itself. In conclusion: I had looked into Layer3 TV about a year ago but I didn't pull the trigger because I couldn't justify the price at the time. Back then, they didn't offer an Internet solution so getting Layer3 with Comcast was just not justifiable to the wallet. Fortunately, PureFiber was released and I made the jump. I don't regret it despite the fact that sometimes it feels like I'm in a beta. Overall I would recommend Layer3 TV. It's a great little service with a lot of bang for the buck. It's not perfect but it's simplicity and price make up for its imperfections. read more

You know that moment when you're like..."There's NOTHING TO WATCH!" it might be my ADD, but it is a thing. I can calm myself down now that I've signed on with Layer3TV. To be honest, my first thought was that this will be just like other providers that I've tried before, but this one actually IS totally different and I am slightly addicted now, slash that I'm FULLY addicted now. After playing around with the navigation and getting my social networks set up along with my favorite channels and everything, it's simplified and completely changed the amount of time "searching for something to watch" takes, when I know that it's figuring out what I'm already into [TOTAL TIME SAVER]. It's like my digital bestie. I also have to admit I am NOT a fan of having to remember all of my passwords and logging in and out (this eliminates that problem as well). The homepage when I turn on my TV it is quick and simple, pick who you are and bam...you're done and now able to hunt around for what you're looking for. The quality of the picture is fantastic too, no complaints there. My former boss used to call me the "YouTube queen" because for any response, I had a YouTube video cued up for whatever the topic or occasion was. This DEF helps me share quickly what it is that I was trying to show my boyfriend, friends or parents on the big screen instead of hovering around my tiny phone screen. I love that I can watch the trending feeds from my Facebook convos related to what it is that I'm watching. It's basically like having a digital convo in real time with what I'm already watching. I don't have to take my eyes off the TV to look down at my phone or laptop to see what my friends have been saying about the program we're watching etc. I'd also like to add that my boyfriend and I share a lot of TV shows, but we also DON'T share a lot of the same programs, so we both need our space and by that I mean the DVR. We have NEVER had a problem with running out of space because of his shows vs. mine. That in itself has made our home a happy one, the amount of space you have on the DVR is absolutely B-A-N-A-N-A-S. I don't know if I could possibly fill it. It would take years to do that, honestly it's HUGE (insert that's what she said joke). I've also sold this product to my folks because they NEED simple and it made sense to them, so now they can throw out their 4 separate remote controls (who the needs those these days anyways?). This has all made my wallet happy since it's cheaper than Fios (like most things in life), so this is a steal for everything that it's including. It's simplified my life and I'm a project manager, so I know ALL about simplifying a process. read more

I have had Layer3 TV for about three weeks. I had great customer service, and it was easy to set up. The picture quality is excellent. I have a two things that annoy me: I have to sign in with pin each time and i get a energy saver message all the time or it times out. Not sure it's THAT much of a great savings because with Internet through Verizon ($54.99, i am still paying $145 per month for both. read more

We have had layer3 TV now for four months and I will never go back to Verizon or Comcast. The interface is simple and concise. The customer service has been off the charts! We had a few little problems in the first month and they sent out tech support, and followed up twice to make are it was fixed and that we were satisfied. The picture quality is amazing on both wired boxes and lite boxes. Really like the smaller set top boxes. The DVR holds many more programs and can record eight shows at once. The website is great and they are very responsive via chat too. read more

So here's my review for Layer-- I wanted to save money, so I had to cut back on some things, Cable/internet was top on the list. I saw Layer3 on Facebook for a while but it didn't offer internet in the D.C. region. Well finally one day I was surfing on Facebook and Layer3 tv added internet on it as well as cable together as a package cheaper than Comcast ( since there the only cable provider you can get in the city of Alexandria, VA) not anymore!!! Move over Comcast Layer3 TV is here!! I called Layer3 and got Samantha1 and Samantha S. Or Samantha 2 as I call them. Samantha1 was delightful, she helped with everything. If you are looking for a cable and internet you'll definitely save monthly just USING them for cable, I really don't t think you will unless your current internet is free or under $25 (just assuming) But love it so far!! And PS I'm not an employee just a satisfied customer thus far! read more

So i got the layer3tv cable for two days. The good thing about it was the layout and the guide. The BAD part was the hd quality is decent, but not crisp like my spectrum cable. watching games and movies looks like its in 720p. So i called technical service, and long story short they told me it was my tv not their box! (and i have a curved 4k HDR tv) never had that problem resolution with spectrum keep in mind. So after that i told them to pick the equipment up, so the next day they did. now im waiting for my refund they said they would give me back. Its been over 2 weeks and nothing still. when they said it would take 3 business days..hmmmm. STAY AWAY FROM THIS CABLE THE QUALITY JUST NOT THERE YET & CUSTOMER SERVICE IS SHIT. read more

I did a 21 day trial of layer3 tv replacing my directv subscription. This is my experience. The good: picture quality is better on almost every high def channel. I liked the interface, worked well. Liked the feature that retains recent viewings by user. Installation took awhile but the installer was pleasant and professional. We had the main box in our living room and 3 remote boxes all connected together via coax cable. All other boxes performed similarly to the main box. The not so good: Almost every morning the main box would not come up. No matter what we did it would not connect with the tv. Only resolution was to unplug and plug the power plug and let it go through initialization. This would also happen if we had a 2-3 hour idle time during the day. This same situation also occurred on the remote boxes sporadically. If the box had a faint red light instead of the glowing pink light, it was not going to connect. Just an FYI we have FIOS internet with 75Mbps up and down. The DVR experience was just bizarre. If the DVR was recording a 3 hour movie and you started viewing before the recording was done, at some point we would get the popup window asking if we wanted to save or exit. When we clicked on save then that portion of the movie would be saved but the DVR stopped recording the rest of the movie. We could not get the DVR to start recording the rest of the movie unless we deleted the partial recording. Some recorded programs only recorded about a third of a program and just stop. In a series of recordings of a program we would have some recordings that were 1 hour and 1 minute and then another recording that would only be 13 minutes. When reporting problems to their tech staff they were pleasant, took all information and then started telling me about all the neat features of the service. This happened every time. I don't want to know the features I just want it to work. We would also experience hesitation and get a popup window that told us to wait a bit. Conclusion: I really wanted this to work. Loved the picture quality, loved the interface, too many glitches and basically not ready for prime time and I don't want to be the guinea pig battling to get glitches fixed. read more

Not impressed! I called their service trying to find an alternative to my high cable bills. Looked good - at first. Then found out that internet is not included. The guy on the phone actually suggested that I get my internet from Frontier ( which is who I'm trying to get rid of! ). When I countered that there is not much use of keeping my current cable to get new cable, he said that most people do not see a cost saving with their service but that I wouldn't get hit with extra fees. Yes, he really said that I wouldn't save any money but then said that saving money was a selling point! Why oh why is all TV a con??? read more

Tmobile has been my cellular company for almost 15 yrs. When I heard that Tmobile Layer3 came out...I had to try it. I am soooooo impressed!!! I love it. I left Direct TV and was paying more then what I am paying with Layer3. I now have more channels and paying less. The quality of the pictures are crisp and clear, the layout is outstanding, user friendly and they still have the best customer service ever. They are constantly updating and improving Layer3. All those with negative reviews didnt stay with them long enough to see the amazing changes that Layer3 has undergone. I am very happy and satisfied with them. Way to go Tmobile Layer3 and keep up the great work!! read more

We started using layer 3 tv 3 weeks ago with Verizon Fios as our internet provider. In spite of layer 3 knowing they had software issues, they continued to pretend they could fix the problems. The dvr failed recording more than 25 percent of the time. The The remote was very slow to react. We went back to our previous provider. read more

Recently tried the service to replace a Tivo Roamio & Mini solution that has been solid for years. Wanted a change to save money on cost from the Tivo subscription and Spectrum. Cost was less, but not significant, which I was fine with. The issue I had was sub par video quality, they advertise as "unmatched" picture quality, but that wasn't the case in my experience, the picture just looked soft, I would describe it as feeding a PC monitor a non native resolution. The equipment was fine, the remote can use a refresh as the layout is not optimal IMO. In the end I cancel the service before the trial finished. For now I am using Directv Now with Nvidia shields with the new Amazon Fire TV remote paired up, crisp picture quality and great solution until another option is available. read more

Not ready for prime time. Many promises, little follow through. I've had one issue that began over a year ago. I've brought it up to them at least a half dozen times and they've still not resolved it. Everyone I talk/chat with says they're sorry this has gone on so long and THEY are the one that will finally fix it for me. Never happens. We've also had a problem for more than 6 months where you start to watch a show you DVRd, only to find the replay skips forward various times and at various points. Right now we have 10 shows like that. Sometimes you only miss a couple minutes in the middle of the show. Other times you miss 25 minutes in the middle and miss the last 5 minutes. Their solution is usually, "Just re-record the show." A) I shouldn't have to and B) Often it's not on again. When I first started with L3, they advertised that they wanted their customers to have the best user experience ever. Foolishly, I believed them. I sent them a 4 page email with suggestions to take their OK service and make it great. I later found they sent that email to their customer service people to attached it to my record and ignored it. That just doesn't scream of great customer experience. In my last encounter with them a few days ago, I requested a $15 credit (on top of the previous credits for faulty service). They said they'd only give me $5. REALLY? You're willing to lose a customer and get a review like this over $10? I've run a customer service department for a major retailer and this isn't the way to make a customer happy. I could go on and on and on and on but you get the picture. There's potential with this company, especially with their recent acquisition by T-Mobile. However, so far all I've seen is a switch to a pink logo and color scheme and a new name (TVision). T-Mobile needs to learn that the huge backlog of technical issues should have been fixed BEFORE the name change. Then people might have equated TVision with a quality product. Now we just see it as another money play. Don't use Layer3/TVision until they've fixed the problems and get their act straight. If you do, you'll soon regret it. read more

Took me 10 minutes to set up and the picture quality is incredible! Really great technology for a great price! Would highly recommend over traditional cable companies! read more

All I can say is AWESOME!!!!!!! Great customer service, over 150 channels, great equipment for $75.00, and no contract!!!!!!!!!! Have been through FIOS and Comcast and by far layer3 is the best I've had and I could tell it within week of switching. Is it perfect, probably not. The 45 minute timeout or energy saver is a little tricky but if your watching a movie, push a button on the remote every once and awhile to let the system know you're still watching. A very, very, small thing to do considering all the benefits like did I say $75.00 for no contract and over 150 crystal clear channels. I'm a believer and love my layer3 and look forward to the great service upgrades yet to come with T-Mobile. Highly recommend, one call to customer service and you'll know why. read more

I had Cox for internet and TV. I wanted to get the Layer 3 "Double play" (internet and TV) to save $60 a month. Turns out they said my internet connection wasn't fast enough to get the double play, so they said I could only get TV thru them. OK, I still would save like $30 a month. But since I dropped TV from Cox I lost my discount for the internet with them so I ended up saving only $16 a month. Yes, it's all HD and has a 4K NASA channel. Yes, you get a ton more channels than you get with Cox and don't have to pay extra for them. But even with all that it's still not worth keeping it. Layer 3 may be great one day, but it's just not ready for prime time. The DVR sucks. You can't program shows to start early, so I was missing the first two minutes of Channel 9's 6:00 news every night since they start it at 5:58pm. Also if you want to see something in the guide 5 days from now, you can't just hit the FF button 5 times to go 5 days ahead. You have to sit there and hit the forward button about 300 times going half hour by half hour until you get to that day. Ridiculous. Then if you click on the show to read the info and hit back, you have to start all over again to get back to that day. Also you will be in the middle of watching a show intensely and a warning box pops up saying something like "Hit any key to continue watching or the system will shut off". WHAT??? So you have to frantically search for the remote in the dark and quickly hit a button before the system is shut off. I had constant problems with sound cutting out on certain channels. Sometimes the DVR would only record like 10 minutes of a show. Other times the show on the DVR would freeze halfway thru and not go any further. Sometimes when I would fast forward thru commercials and hit "play" when the show came back it wouldn't stop fast forwarding. I'd be frantically hitting "PLAY PLAY PLAY STOP STOP REWIND REWIND" and it just keeps fast forwarding. Sometimes all the way to the end of the show, at which point it starts over the show again. The system itself is always getting hung up, not responding. It's just very buggy. Also no News Channel 8 on their system, which I liked because they show local news at times the other local stations don't. In the end I was lured back to Cox which offered me their fastest internet package and a TV package with all premiums free for a year for just $134. So I'm now saving about $60 over what I was paying with Cox and getting better/more service. I wanted to like Layer 3, but they just aren't ready to compete with the big boys yet. Sorry. read more

I like the service but the equipment is cheap and second rate. Layer3 needs better quality remotes and DVR units that didn't feel so "plastic". They also desperately need some mobile apps to compete with the likes of Xfinity, especially one that lets you set what to record from an onscreen (on the phone) programming guide, a remote control app that does essentially the same thing as the actual remote, and a dedicated On Demand app that will basically let you watch any Layer3 programming on the go. Otherwise, the service is fine. read more

I love this new TV service I got from T-Mobile! I haven't had any experience with customer service by the price and service you get is amazing! There's not a bunch of crazy fees or contracts. I wish there was internet connection and I only wish they had an app to manage your account. read more

Fed-up with TV via FiOS and Comcast, I was more than excited when Layer3 came to my area. I jumped on the phone with a rep who told me that all I needed was internet (check). I clearly explained to him that my router was on one side of the room, and my TV was on another. Furthermore, I explained (twice) that there was no good way to externally run an ethernet cable between my router and TV without going through the wall. He assured me that the technician would be equipped to run cables through the wall if need be. 24 hours later I received a confirmation call, with a new rep asking me to confirm all the information from the previous day. Annoying that I had to spell out all my information twice, but I did anyway. I confirmed with HIM that the technician would be able to run cables through the wall if need-be. He confirmed. The next day a tech showed up and politely told me "yep, it looks like we would need to run a cable through the wall... but we're not issued drills nor are we authorized to run anything through walls". The only thing he offered me was to install the main box near my router and then a secondary box at my TV (secondary boxes communicate wirelessly with the main). However, he told me that this would cost an extra $10 a month because I'd be paying for one box that I wasn't using. I declined. When I got a follow up call the next day, the rep wanted to know what went wrong. I explained the situation and he was apologetic. Then he asked if there was anything that Layer3 could do to win my business. I said "Sure! Kust waive the extra $10 monthly fee for the extra box that would be completely unused (aside from enabling wireless access to a secondary box, connected to my TV)". They told me that was impossible. The bottom line: Layer3's "exceptional customer service" is just as crappy as all the other major providers. I should have never wasted my time... read more

OK after a few months I have to downgrade to three stars. There have been bugs from the start that as a retired IT professional I cannot fathom why they have not fixed them yet. I monitor their firmware versions and have noticed they sometimes have to put back older versions because the newer version was not adequately tested, and was worse than the old. I also have a lite box (second box) which must be power cycled EVERY DAY and this started after one of their firmware updates. I have a "gateway" (main box) which often either records only part of a program, or misses it entirely. Now the fan in it is making noise, loud enough to be annoying when watching quiet passages in programs. Of course they want to send me a new box. Free. Whoopee. For all the pain they have caused me, all they are offering is to replace the boxes, for the gateway this will be the second time, with no compensation for all my lost time and missing DVR programs. AND when you get a new gateway box you have to reenter ALL your DVR settings manually. For me that is another hour plus. The search function STILL (from day one) finds programs (slowly) but when I try to select them tells me I am not subscribed to them even though I am. This is a KNOWN BUG from day one and still not fixed. I have been VERY patient with them as their customer service people are (for the most part) truly nice and yet I feel their frustration that they cannot solve problems that they hear customers complain about every day. I will give them one more month after my upcoming box swap, then get back in touch with FIOS and see if they will give me a special 'welcome back' price. The whole reason I left FIOS was their ever increasing prices and horrid customer service, but their system worked great. I think paying a bit more for great service may be a better option than putting up with the promises of Layer3 which after three months have had exactly zero original bugs fixed and at least two new ones added. Layer3 sounds like a good idea that was just rushed to market way too soon. Maybe they will get better over time but as of now I do NOT recommend them to anyone who want a pain free experience. read more

Let me preface this by saying that I do not or have not used Layer3's service. This review is based on their customer service. Thus, if a company is touting better customer service than their competitors, it deserves evaluation even if I have no experience with them beyond this. Anyway, let's begin... Chapter 1: My current cable provider, let call it Shmomsmast Smexfinity jacked up my internet and TV bill. I can't get through to their customer service to change my plan in any reasonable amount of time so I start looking for a new internet and TV provider. I end up finding a company called Layer3. It's new in my area and seems to offer all the bells and whistles Smexfinity does, but without the headaches of dealing with Smexfinity's abysmal customer service and hidden fees. "Great," I thought. "I'll got check it out." Chapter 2: I go to the Layer3's website. They have all their pricing laid out, but what is lacking is a demo of their TV user interface. This seems odd to me, given this is supposedly hi tech company. I use their web chat service to make some further inquiries and their customer support agent says I can go out to a mall in Virginia to see their equipment and play with their interface. Spending a morning driving out to a mall in Virginia is near the bottom of the ways I want to spend my weekend, but there was no other way. The agent gave me the address of the mall and even told me where in the mall I should be able to find the kiosk. Off to Virginia I go. Chapter 3: The Kiosk is not there! I standing exactly in the spot the agent said it should be. I called the Layer3 help line to make sure I had the information correct. The confirmed that I did, but they were as stumped as I was. They could not tell me if the kiosk had moved, what their hours were, or even if it still existed at all. At that point, I was dumbfounded. How does a company lose one of their kiosks. However, after coming that far, I was determined to find it. After asking several mall employees, one of them was finally able to point me in the right direction. "Finally," I thought, "This is not going to be a wasted trip." Chapter 4: I arrive at the kiosk. AND THERE IS NO ONE THERE. I was greeted by one of those 'Will Be Back" clocks with its hands pointed to 4 pm. I was there at 11 am and was sure not going to wait or come back at 4 PM. Chapter 5: I chat with one of the Layer3 agents when I get home, they apologize, give me a phone number to call tomorrow, and tell them they will address the problem. Similar story I get to the provider I currently have. Moral of the story: If you go with Layer3, you will probably be paying the same amount and getting the same customer service as your current provider, though I would be cautious of going with a company that can't keep track of it's kiosks, There are (apparently) only 2 in the area, so I cant imagine it's that hard. I get that it's a new and growing company, but if you are going to tout better customer service as one of your strong suits, then at least know where your stores are located and their hours of operation. That's pretty basic. If they address this issue and I actually end up with their service, I'll update this post and let you guys know what their service is really like. read more

I just signed up to try out your service. Not off to a good start in terms of your customer service reps giving false information or stating that they are going to return calls and do not. I spoke with a Rep yesterday and I asked what was the min bandwidth required for the service. I was told that the service did not have a min. That makes no sense, so I asked if it would work with DSL (not what I have) and they said yes. Only later in the conversation for them to say it works with Comcast, Fios, or Cox. Just as I tested out my theory it does have a requirement. No one can stream over DSL. Later I spoke with another rep, who asked if she could call me to do the final steps for the new customer sign on. She calls and asks for my credit card info. I asked her what was this for, and she said "We had had problems with people not having adequate funds. So we put a temporary $99 hold on your account which we will release in a few days." I asked her what difference did it make if I had funds in my account as long as the bill was paid. It was then that she said they do automatic billing. Why not just say that at first. Giving me all of these half truths make this look like a shady operation. I then asked her about the gift card which was part of the sign up promotion. She said they issue Amazon gift cards. I told her that I do not use Amazon so how can the company offer a dedicated gift card to a specific store. What if I wanted to use my gift card at Walmart. She said "Good question. I will go and find out the answer and give you a call back." that was Sunday and I am still waiting for the follow up phone call. She also stated that I would receive an email that would have my order confirmation and tracking number. Yup, I'm still waiting. Needless to say, I am very glad that I did not give her my debit card number but rather a credit card. Very easy to dispute any fraud charges and continue with life. read more

Layer3 is like the swiss army knife (2.0) of TV viewing. All the features baked in are intuitive and fast with one click or swipe left. From the modern white box to the social media feeds, it seems designed with the ultimate modern couch potato in mind. Didn't think I'd ever have a reason to say this about a remote control "Guide" experience, but surfing all of it's cool features is actually fun! For me, it's taken all the annoying clunkiness of cable viewing away and has streamlined it saving me time, nuisance, and giving me the best possible big screen (and second screen) TV viewing experience available. And it knows me, well. This company clearly gets it, there aren't ancillary techy features that you'll never use - you will use every one of them. And there are too many cool ones to mention in this review, but will highlight my faves. It's fast! When I want to watch an on demand movie on cable, I have to navigate through several screens and movie lists to find what I want. With Layer3 you simply swipe left, go to movies, and it's all right there served up with your preferences and categories that makes sense. And there's a search bar. Finally. You can actually search for your title of movie -- yet another logical feature that does not exist with my current cable company. Uber personalization. Layer3 gets to know your TV and movie viewing habits immediately and begins to curate your feed by clicking on "For Me" in the menu. When you turn on Layer3 each family member can create their own icon or entry point where it tracks your viewing habits and serves up movie and TV suggestions and/or curates your live TV based on your preferences. So no more kiddy movies or shows to skim through, gets right to the meat of what you dig. Ditch the "second" screens. If you're like me and like to check out the commentary on twitter while watching the Oscars or any of your favorite shows, you'll like this one. Layer3 is already dialed into twitter and facebook and follows what's trending, or you tee up your own accounts. One of my favorite new features is having the ability to watch your show and read through live tweets in a split screen that is ONLY about that show in the moment. It knows your watching and curates it for you, no need to find the right hashtag on a separate screen. Movie night. The on demand movie and TV collection is awesome. If you have a S.O., you can cut that movie night negotiation time in half because it is so much faster to toggle through. You can expect similar categories with a few more newbies including Lifestyle and Reality. What's so much more improved here is the speed at which you can access the movie and the colorful display. Some you can record, save it for later, whatever. All the options are here. For the movie junkies, what's new is that it lists the entire cast and crew. When you click on the actor's name it displays all the other movies that actor has been in. And if you click on the other movies it takes you to a description of that movie. All in all a pretty amazing TV viewing experience. Looking forward to more added movies as they grow, and one important ask from my husband - please add NFL Networks. read more

Tried it for 3 or 4 months. My wife and I are long-time Tivo subscribers who were fed up with Comcast. Unfortunately you still need the Comcast high-speed service and that price plus the layer3 monthly fee puts you even with where we were with Comcast/Tivo. The Layer3 box that we had was very buggy. Wouldn't fast forward properly, and one time refused to record because Layer3 corporate was unable to run our monthly charge against my credit card so they immediately (same day) programmed my box not to record. American Express had changed my credit card number that day due to a theft against my card. My wife was livid. Long story short -- we cancelled Layer3 and went back to Comcast at a lower rate than I had before and bought a new Tivo which works beautifully. Tivo has been out for 20 years now?? And in that time their software reigns supreme. The Layer3 box and software is just too buggy to depend on. Several troubleshooting sessions with their technicians solved nothing. Stay with Tivo. read more

Layer3tv is more affordable and I like the interface, functionality and of course the storage capacity of the DVR . The thing that drives me crazy and ultimately might cause me to cancel the service is that it turns itself off every 2 hours if you haven't changed the channel! I am constantly having to find the remote and turn it back onI have called and customer service is very responsive but they tell me that many people call and complain about this and that they are working on a solution- I just want to say that it is just not fast enough! read more

Don't cancel your current service until you actually get your boxes... 6days and still waiting on my self installed kit... ordered on 11/28 and it was never mailed... I went with the self install kit, because I work during the day/nights and cannot be home for an appointment! Rep promised on Monday that I'd have them by Friday... Still waiting! read more

We've had Layer 3 TV for 3 months and for the price , we are very pleased . Wireless boxes which I love and the service has proven to be extremely stable . We've had fewer issues than with spectrum tv . We use Spectrum Internet and experience no buffering . The DVR capacity is great . The downside , unlike uverse , spectrum and satellite , the guides are not set to create a favorites list ,but I can live with that . I do miss UP network for the old Whose Line episodes ,but will survive and the remote is not a user friendly device ,buttons very close together and the search is glitchy , I don't use Amazon echo ,I have Google home so I search using the remote . It lacks a backlight and features . My parents would have it screwed up hourly using this remote . Picture is clear ,I do hope they fine tune the audio as on some channels the audio is not the best . For 75.00 it's great for our needs and wants ,we were spending more on multiple streaming services . There were no costly upfront fees ,1st month , equipment shipped quickly , I self installed and was up and had it working in 30 minutes . It's a new service and I'm anxious to see if there will ever be a discount for the mobile customers , additional features and perhaps a better remote . I chose to keep my spectrum for the first month to try the service and cancelled spectrum , I pay 68 less for the same channels and have 1 more box so for now we will keep it and watch for possible upgrades etc. read more

This is one of the worst cable companies ever! I cant watch a movie without it starting all the way over or pausing all the time.

RUN! DON'T SIGN UP! JUST AS BAD AS COMCAST!!! Unfortunetly you can't give negative stars, so I guess ill give them 1...that they don't deserve. Something isn't right here. I never write reviews, especially on yelp, but sharing my experience will maybe detour other people from doing what I did. I signed up 5 days ago. Everything was all set for delivery at my current address. Shipping and service was set for where I live now. The receipt and service order had all the accurate info. So why were my boxes sent to my old address? An address I never gave them. An address that wasn't anywhere on my order. Also an address in an area that doesn't carry or support Layer3 "cable"? Does that make sense? Also talking to their "customer service" rep they didn't seem to care, and put me on hold to find out what to do with the boxes that were sent to the wrong address, like it was my problem.... Is that MY problem? Yes, I have Tmobile (unfortunately) as my phone carrier, and I haven't changed the address on that account, but why was my stuff sent to my old address when everything was set for delivery and install here where live now? I left Comcast, like many others, because of all their bullshit and shitty customer service. Don't think you are avoiding any of the cable drama and bullshit by signing up with Layer3. Nothing about what they did makes sense. Sign up for SlingTV, and use whatever Roku, apple, or cromecast device you can to avoid this company and comcast. RUNNN!!!! read more

Got this service as opposed to traditional cable. What I love about it is the way it learns what you like and organizes it right there for you. Sometimes you want to just have something on in the background, and sometimes you want to find something really good. In any case, what you DON'T want is to have to search through everything to find what you like. This is where Layer3 is a game changer. Same thing for the search function. It combines traditional cable channels and streaming services so I can see what's on each spot. I don't have to switch back and forth each time to find what I'm looking for. Time saver makes it worth it alone, and it's cheaper than my traditional cable. No downsides, real upsides compared to traditional cable. All in all, highly recommended! read more

My wife and I have had Layer 3 for a few months now and it appears to be working out great. Customer service is very responsive and with 150 channels and great pricing its even better. read more

The video goes black (but audio still works). The box has to be rebooted, losing anything that's recording. The tech support guys can't solve it. The price is pretty decent compared to AT&T/DirecTV or Spectrum, but it's very unstable. Likely not going to put up with it much longer. read more

I recently rented an AirBnb in D.C. and was introduce to Layer3TV. We unfortunately had a power outage and our cable box had to be reset. I wasn't able to get ahold of our AirBnb host but called Layer3TV support and was greeted by a very helpful rep (U.S. based btw - who does this anymore!?). The box was fixed in a flash and I'm now starting a petition for Layer3TV to be available in NYC. I totally recommend Layer3TV based on my weekend stay in D.C. and can officially say a cable company made my trip! read more

I've had nothing but troubles with this TV service. They were unprepared to launch their cable box, nothing but glitches. I have to re-boot by box daily because it freezes up and nothing works. Can't tell you how many recordings of games I've lost because when the box re-boots it stops recording. I've called numerous times with no results. I had a technician come out and he literally told me "they were aware of the glitch issues in other's boxes as well, but had no idea how or if there was a fix." Really!!?? Don't waste your money or time with them! read more

Good price and features but service is beyond awful. For over a month the picture freezes and the screen goes black for prolonged periods at least a dozen times a day and sometimes several times within an hour. The help center is polite but completely unhelpful and seems clueless. They have sent out a technician who was nice and rewired our connection to internet but the problem continues as bad as before. The story appears to be that they are upgrading system but upgrade appears to be going on forever with no improvement. As of now, worst cable company ever. read more

I've had Layer3 for about a month now. So far, I'm very satisfied. There is a really comprehensive assortment of channels and the picture quality is excellent. The internet service has been fast and stable and SIGNIFICANTLY better than what I had with Cox. My only complaint is with the "energy saver mode" notifications that pop up every hour or so. I brought it up to Layer3 through Facebook chat and they say they're working on it. Since it's really only a software glitch, I'm pretty confident that they'll get it worked out. read more