I was frustrated that after my 2 years plan (internet, TV and Phone) expired, the big jump in price ($50 to $100 monthly). I had spent a lot of time and efforts to cut it down a little. Sometime, I had to switch to another provider, went through a lot of hassle to set up and restart everything. Five year ago, I switched to Xfinity, the agent told me, after 2 years, the price increased as normal (yearly price increased $10 to $20). Just like what they said, not a big price jump, I continued my plan. What surprised me with all these 5 years, I never had a single problem, everything was running smoothly with Xfinity provided services. Sometimes, I had questions, and went to the store, the store is spacious, peaceful and clean. Greetings by the friendly frontdesk person and led me to the proper agent. 5 months ago, my computer was running a little slow, I decided to change my old router to the store router for a $15 router monthly rental fee. Agent Sebastion is very knowledgeable, took his time and found the best plan for me, not only no increase in price like rental router fee, and my plan will last another 5 more years without a big jump in price. My computer is running like a charm, I'll be their loyal customer! read more

Frequent & Long outages Delayed customer service connections online (outsourced & disconnects frequently)..their records & messages weren't saved to my account. I canceled and confirmed online--but not annotated in store for my records at all. Stay away!!!! read more

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So very bad. They lie, steel& cheat. Don't just walk away-RUN AWAY. They are so very HORRIBLE! Horrible customer service, horrible management, horrible coverage, horrible employees, all just so horrible. read more

Peaceful and quiet zone . The environment is relaxing and clean . Basshemaqa was really help and understood exactly which product I was looking for . He delivered exactly customer service by giving me the complete break down and value of the products . Thanks to him I'm decided to become a Xfinity customer . read more

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05Aug2025 Zero Rating. Watchout for Xfinity. Xfinity makes it impossible to cancel or disconnect service online. It's as easy as 1,2,3 to sign up for xfinity service online, but you cannot cancel their service online. You have to go online to make an appointment for them to call you. Then xfinity calls you at their convenience, in my case 5 days later, then the cancellation doesn't take effect on the day you intended to cancel which was on 31Jul25, it takes effect when they call you. Xfinity bills you for the difference. Shady business practices = shady business. I'll be cancelling xfinity internet services in my other locations after this experience. This practice is horrible and highly inconvenient to the customer. 0 Rating. read more

I'm a senior citizen living in a retirement community. My neighbors are paying 50% less than my plan. I just spent over 1 hour transferred to 5 departments, and still didn't finalize the reduced plan. Outrageous that Comcast is taking advantage of senior citizens and Intentionally harassing us. This is a new low. I was told in order to reduce my plan, I'd have to cancel my plan and wait 90 days to start a new plan. Are you kidding me?? Shameful behavior. I may be getting $10 off, but not the full 50% savings. Only because I stayed on the line for 1 hour and spoke to 5 employees. I'm filing a complaint with the FTC. read more

Terrible internet/WiFi service. I have had issues from day one. Cable wire was replaced. Router was replaced. Two technicians have visited, but still having problems with connections. I'm new to this service. I do not recommend it. Worse, my billing is incorrect and not as promised. I'm exasperated read more

I have never encountered AA more useless customer support than Xfinity. I used their customer service twice, for very simple issues. One was to get our old phone number ported to our new house, the second was to add a new person to the account so they can also manage it. Both times I spent more than hour getting through to a person who promised to resolve my issue but never did. I chatted with six different people, and replied to every text they sent, but they closed out the issues without resolving them. read more

Keep you on the phone with texting, no live talk. Then when you have live talk they get to confuse you with ...you entered middle of billing cycle... We quickly paid down payment so they wouldn't end our subscription. Our bill always been $345. After winter snowbird lower amount they charged us $510. Finally got to talk to someone who said will reduce to $345. They wanted review right away but I didn't do till our next cycle. Next auto pay they took the $510. They advised not to change plans cause they don't do our good plan any more. So we didn't. But we're not happy. We think they are pretty much the only thing we can use in our area. Second Lady kept saying same thing over a friend over why they didn't reduce when last lady guaranteed reducing. read more

Worst company in the world hands down!!! Customer service is horrid tech support people are clueless the service is poor and very expensive. My last experience was tonight 2 hours on the phone with tech support who had no idea what they were doing problem is still not resolved. I was doing this for my mother-in-law as I have left Xfinity years ago because they're terrible. Will probably end up canceling service and going with something that works. read more

My husband originally contacted this company for a quote for internet service and ultimately decided not to go with this company for internet or any other service Xfinity provides. To say this company is aggressive with their sales pitch is an understatement. The sales representatives that contact us do not stop even when we say we do not want to be contacted any more. They do not take no for an answer. It is boarding on harassment. We have blocked their calls but they just use a different number every time. This last call this morning now came from an unknown number. read more

I was greeted upon arrival and promptly helped. The overall customer service was excellent and the store was very clean.

wow. Let's start the saga with the fact that they screwed up my initial installation, and I had to rush around to get the service set up. The DVR does not operate...so I contacted them via the in-app support chat (5 times). It is functional now but still doesn't operate as advertised. I knew going-in uploads were capped. It's bad, considering that the connection is two-way and the company adds an artificial cap on uploads. I just found out that the network has unknown or unannounced outages frequently. As in 2-3 times a WEEK. We get 33% of the download speeds we are paying for. The highest ever is 50% of the paid-for bandwidth. Oh by the way if you need their customer support? You better have fast typing skills because there is no way on this earth to contact in less than an hour via phone. If they didn't have a monopoly where I lived I would switch right now. read more

Finally rid of this horrible co. Legendary problems getting anyone to talk with. Prepare to spend 1, 2 hours on phone with "customer service." Unfortunately, the government that is supposed to protect consumers (both parties) is in the pocket of the providers. Lived overseas and never had these problems. read more

When I arrived I. was told that the wait for "returns" on dated equipment (a modem) would. be 30 minutes. I stayed 40 and had to leave. The gentleman who. welcomed me and understood that I had to leave was very gracious. "Thank you for your patience." he graciously said. Errand undone. Tomorrow I. will drive to Virginia. I texted them online and they said no appointment required since I was simply dropping off a modem. We shall see. read more

This is without a doubt the worst service company with which I do business. My latest frustration was today. A fallen limb on cable line leaving it loosely attached to house. Made an appointment with 4 hour window. They were a no-show only to find they had rescheduled me for 2 days later without letting me know. They continually raise my rates, I have constant and disruptive service outages and the reps hang up. Truly a nightmare. If you're seeking new service--RUN from them read more

They have no loyalty. I have been a customer for 20 years, and was asked to pay more. Don't ever go with them, ever

When calling the help line, expect to speak with someone in the Philippines. I've never been fond of outsourcing to foreign countries. I prefer to purchase domestically within the USA as much as possible. It's not a reflection on them, but the service has not been satisfactory. Prepare to be on the phone for at least 60 minutes, often hearing about the challenging circumstances of their compensation not covering monthly rent. " I can't pay my $100 in rent and work 7 days a week." I am considering switching to a company with a stronger presence in the USA. read more

This is the worst internet I've ever experienced! The customer service is futile. They sent me to the store then the store said we can't help you. So rude. Stay away!!! read more

This is the most disgusting company to every purchase from DO NOT buy anything from Comcast Xfinity. For 14 years they overcharged me for internet and cable tv. Then I tried mobile and it was worse. Take my word, go with Starlink. read more

Several years ago we had comcast/xfinity and it was great. 6 years later and it is the worst service I've ever had, and I'm not a newbie; I remember when we only had 3 channels to choose from. HD is a joke, and continuously losing internet and the ability to change channels? It's absolutely awful tv service! read more

The service sucks! unexplained outages on numerous occasions with no reimbursement after speaking to customer service representatives. Moreover, the price for cable and internet is extremely high for the poor quality of service. read more

Xfinity is garbage! We haven't had their service for more than 3 months and every week or so there's a problem and no service. Their AI generated customer service is awful! It's almost impossible to get a human being on the line and when you can, it's likely a foreigner who barely understands you and vice versa. They expect the bill to be paid promptly yet put you off for days for a service tech appointment. Don't waste your time or money!!! read more

VERY unhappy with XFINITY MOBILE - their customer service availability and response - and will be changing my provider as soon as I can. Without warning, they cancelled my promo on my apple watch because I linked it to my wife's number and upgraded to a new one. I took advantage of a recent promotion to buy a new Apple Watch SE. After using it for a month, I decided to upgrade to the Apple Watch 9 and give my wife (also on my account) the Apple Watch SE. I confirmed with an online chat representative (because it is so hard to get someone on the phone due to your automated system) that I could transfer my watch to her and followed the online instructions to upgrade to my new watch. I then immediately moved the Apple Watch SE to my wife's number on my account. After completing the move, I noticed that it showed the SE had been disconnected and the SE (now, my wife's watch) came in as a bring your own watch, notwithstanding that it has the same IMEI number as the one that was linked to my number previously. I figured this was an error, so I tried to get in touch with Xfinity Mobile. This did not fit into their list of issues the automated system could help with, so I was referred to a chat box and then after answering another series of question to a callback. After being on the phone for about an hour and explaining the situation, I was told by the representative that they would need to apply the promo to the new watch and it would take approximately 72 hours. A week later there was no change, so I started the process of calling Xfinity Mobile again, and was told they would apply the promo while I waited online for another hour (after this was elevated to first level and then second level response). However, due to a system error they could not apply it. After all that, I asked to speak to a supervisor. After waiting another 20 minutes, I was told essentially that by upgrading the watch (and the system automatically disconnecting the SE), I forfeited the promo and they would do nothing for me as they thanked me for my long-term loyalty to XFINITY, notwithstanding that I have both watches on the network. This is ridiculous treatment of any customer, but especially a long-term customer, and I will be leaving XFINITY MOBILE and telling friends and family not to use them. read more

Every joker in the customer service universe work at Comcast! How are they still in business?

We have Xfinity TV & internet in our apartment. I received an email telling me that Xfinity can send me a new modem that will dramatically increase my internet speed. They offered to mail me the new modem, and I can return the old one. No brainer, right? Wrong. I got the new modem, and it included no installation/activatio instructions. All I received was a card telling me to log onto the Xfinity app for the instructions, but no hint as to where to find these instructions on their webpage. Even when I log into my account, there's no window or flag telling me, "We see you have a new modem. Click here for installation instructions." Nothing like that. No hint of where to find these instructions. Also, Xfinity did not send me an address label to return the old modem. Instead, I learned from their website that I'm expected to drive to an Xfinity store and return it myself (no doubt after waiting in line for an extended period). Given the $200+ I send Xfinity every month, I figured they'd be happy to send a technician to my apartment to (a) install the new modem and (b) take my old modem. Again, I was wrong. The customer service tech told me I can expect to pay $100 for a technician appointment, given that "nothing is wrong" with my service. It's like they're deliberately making an art of infuriating their customer base. If only FiOS were available in my building... read more

Avoid at all costs. Their customer service is the worst. Failed to connect after I spent an hour on the phone trying to set up service. On the next call, I had to go through the whole thing again, got transferred to three people, and then was told I had to speak with yet another. 45 minutes later, I hung up. Mind you, all of this after I got confirmation of my service, had picked up the router, and was billed the initial fees. I still don't have service, but you can bet they have my money. The absolute worst. As soon as my area gets options, I'll be using another provider. read more

Thought COMCAST/INFINTY couldn't get any worse? THINK AGAIN!!! Got rid od cable service 15 years ago, but still had XFINITY internet. Three solid days of intermittent outages - and now a total outage estimated to last another 27 hours - is the last straw. But try cancelling!!! Can't do it by phone - you get an endless loop of outage updates. Can't do it online - best you can do is sign up for a phone call the following day. There is a reason this company has one of the worst Customer Service records in the industry. Signed up with T-Mobile, and cancelled the Auto-pay. Who knows if I'll get a callback tomorrow - but I'm DONE with this jackass company. read more

When I moved to a new location, Xfinity tried to force me to pay $100 extra dollars to get the service to actually work. When I refused, they cut off my internet completely, even though I have paid. I have spent the past three days trying to get anyone on the phone to help but there is no one. Xfinity is the worst company I've ever worked nwith. read more

Xfinity service is horrible. It constantly goes in and out. They send text messages every day if not every other day stating that there is an outage I've called to get this situation handled they sent someone out to me. The technician by the name of Antoine badge number 68256 customer service was absolutely horrible smart the mouth and refused to handle the problem because he couldn't figure it out. He one modem, but not the other and stated that I would have to call. To schedule another appointment because he couldn't figure out the situation once asked him to call his supervisor. He called a number and it went immediately straight to voicemail. Pretty sure that's not how that works. Now the technician is refusing to help because he can't figure out this issue and it's leaving me with crappy Wi-Fi that isn't working properly 0 out of 10. Definitely do not recommend this service and will be changing soon. if I could give this a one star, I certainly would. read more

My internet keeps going out and for some reason the online assistance is crap. I hope my apartment community would look into other cable companies, because this one is garbage. I have to keep a log of whenever the Internet goes out which was about ten times in the last hour. It would be nice to speak with a live technician, because they seemed to be helpful. I wished we could give this provider a 0. read more

I am absolutely appalled at my experience with Xfinity tonight. Just switching to a new cable box was a nightmare, as it repeatedly had me resetting passwords and other nonsense that was illogical. And nothing I did worked. I spent an hour trying to get through the chat bot assistant who was useless, and speak to a live agent. I spent another hour speaking to someone who was no help whatsoever and ended up turning off the cable altogether. When I asked to speak to her manager she said sure, and supposedly transferred me, as I sat for another hour having no one answer. Now my 80 year old mother has no tv at all. She and I will both be switching from Xfinity, and I will also find another provider for my business. I hope they realize how much money they just lost. read more

WORST CUSTOMER SERVICE ON THE PLANET. Needed technical support for yet ANOTHER Xfinity streaming problem. Xfinity forced me to go through "virtual assistant" which was time-consuming and useless. Then, before they would address the problem with THEIR OWN equipment, Xfinity forced me to jump through hoops to reset my password... another time-consuming and utterly ridiculous hassle! The arrogance of these people! I demanded to talk to an actual "human". Xfinity puts up every barrier possible to talking to a human. Was promised a "same day" technician only to be told later they could not fulfill their promise. All these poor employees do is apologize for this company year after year, but NOTHING ever changes. After ONE HOUR on the phone with Xfinity, I have a scheduled appointment with a technician at a later date. In the meantime, no tv. What a cluster this company is. read more

Are negative stars possible? I wish there were! I don't think that I need to go into details here--because does Xfinity ever do anything correctly? I don't think we have ever had a mistake-free, smooth experience with them. After wasting the better part of two days trying to get our service installed (new house doesn't have a cable line routes to it. They routed it to a sewer clean out) and then we needed it re-installed to our current house after it was mistakenly cut off--I don't really feel like going into details, but you get the idea. Worst customer service--most inept company out there. End of story!! read more

I called to cancel Internet. They gave me a hard sell on mobile service and I agreed to change bc Xfinity promised to cut my pre-pay bill in half. After a huge headache, I was able to change to xfinity and pay a $45 set up fee (surprise). After 9 days, I ran "out of data". They put me on a plan with 1 GB data, but didn't tell me. Yes, that's one GB. To get more data, I would have to pay MORE than Verizon, so I cancelled the plan. I paid $22 plus $20 over data limit fee plus $45 set up fee for two weeks of service. That's DOUBLE the monthly cost of my old Verizon account. Now I'm starting from scratch with Verizon and I lost my loyalty benefits. Not a lot of money, but hours of frustration for nothing. Oh, and they "forgot" to cancel internet. read more

I am writing to express my extreme dissatisfaction with the recent service and billing issues I have encountered with Xfinity. On Sunday, July 28th, 2024, I noticed an unauthorized charge of $145.25 on my account. This was shocking because I typically pay approximately $55.00 per month for internet services. When I called to investigate this issue, I was informed that the additional charge was due to both internet and mobile services. This was news to me as I have never requested mobile services from Xfinity. I already use a different carrier for my mobile services and pay $106 per month. Had I known that I was being charged for mobile services through Xfinity, I would have canceled my current provider and switched to Xfinity Mobile, given its cheaper rates. The representative I spoke with broke down the payments and revealed that I have been charged $47.76 monthly for the past 16 months. She mentioned that an eSIM card was sent to me, which I never received or activated. Upon investigating further, she confirmed that there was no activity on the eSIM card. Despite this, the best she could offer was a mere three-month refund. Her dismissive attitude and lack of resolution were incredibly frustrating. I explained that I never agreed to the mobile account, yet she argued that my card was on file. Yes, my card is on file because I was promised a discount for enrolling in auto bill pay for my internet service. The payments for my internet have been correctly deducted from that account. I have always received text notifications confirming successful internet payments, but never once received a text or notification about any mobile payments. Had I received such a notification, I would have immediately investigated the matter. The representative's response was unacceptable, and she coldly informed me that I could receive at most a four-month refund, as if we were haggling at a market. She also said that no matter who I spoke to, the decision about the refund would not change. When I requested to speak to her manager, she conveniently claimed there wasn't one available, which is extremely hard to believe. Additionally, she mentioned that my $55 internet bill was due to a $30 discount from the unauthorized mobile contract added to my account. Let's do the math: $47.76 per month for 16 months totals $764.16. If the supposed savings were $30 per month, that would account for $480. Subtracting that from $764.16 leaves $284.16, which is what I should be reimbursed. However, the amount being offered is only $191.04--a difference of $93.12. I am respectfully requesting a fair reimbursement of the $284.16 I am owed due to the unauthorized charges. It is not just about the money; it's about the principle of being charged for a service I neither requested nor used, coupled with the dismissive and unhelpful customer service I received. read more

Once again I've had another problem with Comcast. My land line does not work. It has been on and off for days. They send out a technician. We think we have the problem fixed. It's not fixed and they have to send out a tech again. Each time I have to fight with them to have the tech fee waived. read more

Holy hell. Comcast/Xfinity had garbage customer service in the early 2000's. I've returned to the area and low and behold, it's the same garbage customer service. I signed up solely for home internet service. I received 6 emails to my personal email address in the days leading up to install. Install day came and the tech showed up early which was pretty cool. He was done pretty quickly and zero issues. A few days go by and I go online to set-up my account. I spend over an hour with Xfinity's online chat which proved worthless. I asked for a phone number to call and speak to a person. The number provided only took you to a chat on your cell phone and did not allow you to speak to a person. **Run Away Fast** read more

If there was a zero star I would put that. They fraudulently took money from my account for a phone I did not have. It was supposed to be $15.00 a month, but I have no idea why they took $43.85 twice, after returning the phone to them personally, making me believe it was taken care of. It's horrific! read more

Unbelievable what this company just put me through. Weeks of trying to get someone on the phone then weeks of going to the store. The person in the store can't help you they put you on a tablet to talk to someone from billing who promises you that it's been taken care of and it hasn't. Someone hacked into my account and Comcast keeps reversing the charges to me so then the people at the store made me go outside and wait for fraud to call me after 45 minutes of answering the same questions over and over they had me write down a ticket number and I saved it for two days. I called them back to ask him what's going on with my fraud case and they lost my ticket number. What?! so I had to drive up there and do the whole thing over again and guess what it's been over two weeks and they lost my second ticket number again !!! on top of that they are rude to you. I had to cancel my services. I gave them their equipment back and they never sent me a confirmation email saying I canceled and they're still trying to bill me. This is insane!!!!! read more