Mission1st is a great company to work for. They have positions available both in overseas locations…read moreas well as with the US. The Headquarters is in Arlington, VA. and they hire a fun and diverse group of personnel.

From the owner: Mission1st provides innovative systems engineering & technical assistance, superior end-to-end…read moreproject implementation, advanced information technology solutions, cyber services, and expert field services & support. Our strength is courage under fire: whether it's rapid network execution in combat conditions or helping meet the information demands of global logistics on base, in the air, or at sea. Our experts convert turn-key solutions into mission success. No matter the condition, the requirements for Government networks remain the same: fast, secure, consistent communications at all levels - from individual to unit, unit to command, command to executive. Operability and innovation are imperative; rapid implementation and solid field expertise are unquestioned and unparalleled.

Always good customer service. This store is one of the better ones because it doesn't have the…read morecrowds and is fully staffed so you don't have to wait

Not even one star! The worst in person costumer service ever! The employees at this location are…read morevery rude and unprofessional. Please Do not switch to t-mobile, think twice! Is crappie and full of lies, plus they have a really bad coverage!

Update from 11/28/25 store visit:…read more Sean was absolutely fantastic! He helped me and my parents upgrade to iPhone 17 Pros, and also assisted me with getting a new iPad. Throughout the entire process, Sean was incredibly patient, friendly, and knowledgeable. He took the time to pair our new iPhones with our other devices (including our Apple Watches) and made sure every setting was correct. What impressed me most was how meticulous he was in transferring all of our data and ensuring nothing was missed. Switching devices can be stressful, but Sean made it seamless and easy. If you need someone who truly cares about getting things right, ask for Sean--he's awesome!

horrible horrible, lies, misleading and downright incompetence. What a terrible experience from…read morestart to finish. Billing was NEVER accurate, always $200 to $300 more and Verizons own technical team could not get me into my online acount. I have a pending settlement and this company SUCKS

Kimberly helped us out at another location since this one is temporarily closed, and she literally…read morewas the kindest person ever. I walked in there with no hope of fixing my issue, but she made it happen. She was calm, quick, and efficient with all of the complex problems we had and the whole time we were just chatting. 10/10 service.

I visited the T-Mobile store yesterday with my daughter. When I arrived, an associate informed me…read morethat he was currently helping another customer and that I would be next. I sat and waited for my turn. While waiting, I noticed the store manager sitting in the corner. After about 32 minutes, another customer walked in. As soon as he entered the manager immediately got up greeted him, and offered assistance even though I had arrived and checked in earlier. I found this surprising, but I continued to wait calmly. A few minutes later, the associate who originally helped me returned and called me. As I stood up to go to him, the manager told the associate in front of me that I was not the next customer and instructed him to help the man who had arrived after me. Even the associate appeared confused and asked the manager " "ARE YOU SURE" to confirm, but the manager insisted. At that point I felt extremely uncomfortable and disrespected. I chose to leave without making a scene. As a T-Mobile customer for over 14-15 years, I have never experienced anything like this. I left feeling that I was treated unfairly, possibly due to the color of my skin, which was deeply hurtful and disappointing. I want to emphasize that this issue is not with the entire store team. In the past, I have received excellent service from several employees there, including a very kind woman who helped me a few months ago and another associate who was helpful during this visit. My concern is specifically about the manager behavior. I hope this feedback is taken seriously. No customer should feel dismissed or disrespected, especially after years of loyalty. T-MOBILE Pentagon Row

Very unprofessional to ignore customers during work hours. I drove here all the way from DC. AVOUD…read moreTHIS STORE. ZERO STARS

This is a T Mobile store that you Must go out of your way to AVOID. I cannot begin to list all of…read morethe problems and mistakes these people made. And when I returned the next day to try to correct some of them, it was if I had never walked into the place. Horrible, terrible, atrocious store. Avoid this place at all cost.