Not even one star! The worst in person costumer service ever! The employees at this location are very rude and unprofessional. Please Do not switch to t-mobile, think twice! Is crappie and full of lies, plus they have a really bad coverage! read more

I visited this T-Mobile when I had an immediate need for a new phone. As soon as I walked in, I was greeted and asked what I was in for today by the manager. He assured me someone would be with me soon, and he was right! Not longer than a few minutes later, Julian took care and provided some of the best service I've ever received from T-Mobile. Julian was incredibly personable and made sure I had everything I needed before I left (i.e., working calls, texts, cellular, all of it). I will definitely be back here and recommend anyone else who has T-Mobile to visit this location for some quick, personable service. read more

I have been trying to reorder a phone at this store that was returned to sender and I am not getting a resolution. Nothing has been done and every time I go the person tells me something completely different and I'm offloaded to customer care who also tells me something different. It's been T-mobile's problem that they can't reorder the phone or recognize that the original phone was returned to the warehouse when i have proof that the phone was received at their warehouse and they are not willing or "apparently" able to hold a promotion for me while they update credits in the system bc they failed to deliver me my phone in the mail. Horrible experience all around and has me extremely frustrated at T-mobile. read more

I went to the store to switch from metro pcs and I got a great Samsung phone . The customer service agent was extremely pleasant and took extra time with me while also helping me transfer my pics numbers etc to my new phone read more

The actual cell service in our area was poor, unlike we were told. We cancelled our plan after a week. However, the customer service was superb. When we got our plan, the salesman was very attentive and tried to help us save money. Overall, he was swell. When we cancelled our plan we got all of our money back no problem. Thus, check your area for the coverage before you sign up, but don't be afraid to cancel if it's not great! read more

Excellent visit at this store. I had a very pleasant young lady by the name of Kimi to assist me. She was very helpful and patient with all of my requests. Her manager who's name I did not get was amazing as well. She's an African American lady with dread locks. She took the time to travel to another T-Mobile store to retrieve an item that I wanted to purchase that wasn't available at the pentagon city location. I went to have lunch in the mall to kill time and I was called back to the store when my item arrived. Kimi took the time to help me set up 3 devices. Thank you Kimi and manager! You guys were awesome! read more

I went at 6 pm on March 28, 2022 and received very poor customer service. The staff was disorganized and the one lady who did help me got annoyed and raised her voice at me when I tried to ask her to explain something further, which she wasn't doing. Tmobile lost my business; I switched over to AT&T that night, just across the mall. read more

I am so happy and pleased with my priceless service from Geoffery Johnson from the moment I walked in the door!!! He is the "Mobile expert" He answered all of my questions and informed me and my sister about the new T-Vision products-I can't wait to get the television service!!! He was very helpful and knew all about the products and services!!! This guy had amazing energy with his customers! I loved my visit. #love T-mobile.. read more

DO NOT GO THERE! Went there last Thursday to get a prepaid sim card. I specifically told the lady I'd like to keep my old number. There was some issue with their system at the store where the transfer process would not go through and there was issue with the payment too that i had to pay with cash. However she told me I was all good and sent me away. My phone could not work for the next 4-5 days (can't call or receive calls). Five days later I got a text from T-mobile telling me they have set me up with a new number. I had to call their customer service and port in my old number by myself (this should've been done right the first time when I was at the store) and at that point the pin they asked for from my previous mobile carrier has already expired since its been 5 days. So, I had to call my old carrier AGAIN and retrieved all that info AGAIN and wait LONGER (for another 24 hours) for this process to be completely done successfully. I'm still waiting for my phone to start working right and I am extremely frustrated and disappointed with this entire situation and I suggest everyone stay away from this store because I don't think these people know what they are doing and it is just a complete waste of time for me. read more

Everyone has an opinion and I get that. But train your staff to not project their opinions on the customer. I'm a HUGE tech nerd and if I want to purchase something, it's for a reason and it's because I did my own research. Last night was the second time I've gone to this location and been told what I want to buy "isn't as good as..." something else. That's fine. That's your opinion, but that has nothing to do with me and why I want to purchase something. If I want to go from an iPhone XS Max to the "REGULAR" iPhone 11 (for the camera, price, and don't care about the screen or 3D Touch and telephoto lens- and I know the differences aren't THAT significant), just ring it up. Don't tell me what I want isn't as good as what I already have when I have my reasons. It's frustrating. I left without buying anything due to bad information from the T-mobile Customer Service office but I don't know if I'll come back to this one. read more