Came in use my screen protector warranty, however they didn't have any in stock although online it said that they did. )))): the customer service was nice, however inconvenient. read more

AT&T Store - Screen protectors - Mobile Phones Near Me - Arlington, Virginia

This review is for Nick...YOU'RE GREAT!!! My wife had some questions about the different sizes and features of the apple watches, and he was so knowledgeable about it, I ended up purchasing both of us 1!!!!! He was patient with us, helped look thru my bill to make sure I was using exactly what I'm paying for,gave us some insight on how to move forward with condensing our data usage and iCloud. The guy was so cool and laid back, he made it a good experience. Nick needs a raise...FOR SURE!!!! read more

Avoid Samuel he likes to add features on your plan without your consent. Yes they can take it off but thats how they get up sale credit. He is not professional at all and is very rude and aggressive. Avoid this location and him read more

Samuel demonstrated exceptional customer obsession and ownership while helping me through a complex phone activation situation. When I arrived frustrated after spending 3+ hours trying to get my service restored before my trip, he immediately took charge of the situation and navigated multiple challenges including my forgotten PIN and the need to verify identity through email OTPs on a new device. What truly set Samuel apart was his ability to earn trust while maintaining a delightful attitude - he turned what could have been an even more stressful experience into one filled with reassurance and even some laughs. He showed great bias for action, systematically working through each obstacle without getting deterred, and delivered results by successfully getting my new phone activated just in time for my trip. Samuel exemplifies what great customer service looks like. He not only solved the technical problems but did so with empathy, patience, and a mindset of treating my urgent situation as his top priority. I highly recommend working with Samuel for any AT&T service needs. read more

I came in to upgrade my iPhone. I would have said I was pleased with the experience, however, I just checked my bill and the rep (according to my receipt, Nicholas W.) added both Protect Advantage and Next Up Anytime to my account (a total of like an additional $30/month in fees)...both of which I explicitly declined when asked if I wanted to add them, in addition to telling him several times that I did not want to change my service/features at all, just simply get a new phone. Thankfully I checked my bill and noticed, and after spending 1/2 an hour dealing with AT&T, both options have been removed and I'm getting a credit. Be careful. read more

My experience here was disappointing. I requested help with my AT&T voice mail. My impression is that that they were only interested in selling new phones, not assisting customers who had already purchased one. The person at the door simply said "dial 611." read more

I recommend first responders all police officers from whatever state you work in the DC Maryland Virginia area to come and experience the great experience that I experienced on Tuesday, March 22, 2022 at 3 PM. They treat the police first responders awesome and they treat everyone else awesome. The manager Robert Greene. Robert Greene went above and beyond the call of duty for me he's definitely an asset when it comes to AT&T because he represents AT&T with the most high-quality professionalism that anyone can do. First of all the place was clean when I entered everyone was being taken care of no long wait times everything was organized professional. I am thankful for the treatment and for the help that I received. I was able to get a free Apple I watch. Manager Robert Greene and assistant Dio are awesome. I Think Manager Greene deserves a triple bonus and a raise. I also think the assistant Dio deserves a triple raise also because he has helped me as well and others on the same day A great multitasker. Just come here and get your new Apple iWatch tablet and iPhone!!!! If you want Excellent service and help finding a new phone or getting a free Apple I watch then come to this location as piece of these people. read more

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I went into this store to have my number changed. The Rep essentially lied and added a new number instead of changing it. Moreover, the rep added protect advantage to both lines which increased my bill $275. I actually use to work for AT& T and am well aware, they have to do this to keep their numbers up for corporate, but you won't get away with this! read more

We walked into this store last night to switch our phones from sprint to AT&T and didn't realize that it would take almost 30 minutes past closing time (9:30) before we finished up. Our sales associate was Enrique and I can't say enough about how good of an experience we had with him. He was very easy to talk to, not rushing us at all, and extremely knowledgeable being able to answer on the spot every specific question that we could throw at him. He also made sure we were taking advantage of any discounts available as well as explaining our options for different promotions. I was unsure about AT&T especially after finishing with a negative experience at sprint, but I'm already feeling very happy doing business here thanks to Enrique. I really hope he's compensated for being the asset that he is. Appreciate it You can get a $700 credit towards an iPhone 11 (committed to a 30 month payment I believe) Turn in an iPhone 6s or newer that meets this simple criteria: 1 - capable of turning on 2 - screen is not cracked Hint - Check FB marketplace and grab somebody's old cheap phone to make the trade read more

Dominick assisted us with adding an account with new phone and upgrading another phone. He was so helpful. Such a good guy! Thank you, Dominick! read more

I have been a customer of AT&T since they were AT&T the first time. I have maintained insurance with each phone. As a result of my report to BBB someone from AT&T Mobility called me the day after Thanksgiving to share "once customer leaves store" they are not responsible for the equipment purchased. "That is why we suggest you purchase insurance." So, exactly why do I need to purchase protective equipment if I will still need to pay a deductible and utilize my insurance (rhetorical). I normally buy an OtterBox, but was told to purchase Bodyguardz and Zagg product. I was extremely surprised when the ZAGG screen protector shattered. And, even more baffled to find my less than 2 month old phone (purchased 10/9) had a small fracture across the bottom of screen. As soon as I became aware of broken Note8 I texted AT&T rep. I was directed to call the accessory provider. Each company threw the concern to the next. Zagg sent a new screen protector to "protect" the cracked screen. And, informed me they did not provide warranty on other providers products (i.e. cell their protect was purchased to protect). I feel the level of hustling to have me purchase accessories that "guarantee" the phone screen will not crack was shameless. Unfortunately most people don't read reviews until there is an "issue". But just in case, I wanted to memorialize how AT&T Mobility treats their customers. And, to suggest people research all the other things (read the small print and what the warranty/guarantee actually covers) they're trying to sell you, which will allegedly protect your phone, since you will have to use your insurance anyway. read more

Don't ever go to this store. Someone else here said they'd give 0 stars if they could and I couldn't agree more. I can't even begin to explain how horrible our experience has been. It's been issue after issue -- 12 consecutive hours in the store and on the phone trying to get the mess the store representatives created sorted out. We had to report the store representatives for giving us false information and charging us over hundreds in fees that didn't apply to us. I'm hoping they're held accountable. We were finally able to connect with two great phone reps who are handling the situation. read more

I would give a zero star if I can. Don't ever go to this store ! They trick you to sell everything they can and without giving your enough information and you have with deal with the mess afterwards. read more

Running errands in the mall today and decided to drop in here to ask a few questions about adding a phone to my plan. Staff was exceptionally helpful, no pressure, answered my questions and no attempts at upsell for services. They listened to my questions, and provided me the information I needed including options to save money by pointing out services I didn't need. They even reviewed my current usage patterns to make sure I was getting the best value I could. Very nice in this day in age to just walk in, not have to wait in line, and just get the answers I wanted without running a gauntlet of "..no, I'm not interested in that...". read more

Took me 2 hours for nothing ... stuff named Ryan was so lazy, slow and helpless... bad bad bad service... such a waste of time

Cost me $550 to cancel my plan. Asked manager at this store if I was totally done with the company (crazy amount I had to pay) he said yes... now I have another $150 bill. These guys are clueless. Thankfully, I am with T-Mobile now. Much better price and service. read more

If I can grade it as negative, I absolutely will. The staff here was extremely inefficient and lazy. They cost me about 2 hours to open a prepaid account, which was ridiculous. I wouldn't come here anymore read more

If I could give zero starts I would. Let me just say I'll never go to this store ever again. They are con artists trying to sell you everything and anything. Horrible. read more

I wanted to exchange my Galaxy S8 that I had for 4 days because it kept randomly turning off. When I got to the store I was told (by a very rude employee) that he could run some test on my phone. After doing so I was told that my phone was fine. He then said he could exchange my phone but there would be a 45$ restocking fee. A 750$ phone that's randomly turning off within the first few days, and they want to charge a restocking free! Unacceptable. read more

I am the last person on earth to have finally gotten an iPhone. Bhuv was fantastic in helping me with selecting a plan, etc. Very patient and wonderful customer service. Go see Bhuv with all your cell phone needs! read more

Probably the worst representatives of AT&T company. I called ahead to see if they had a phone I was looking for. Steward said they had few left and he will hold one for me, asked my name. I said I'll be there in 30 minutes. I get there to find out that they didn't even had that phone in stock. So the he just lied to me just for me to drive all feh way to their store. Never again coming to this location, not renewing my 2-year contract either. Unbelievable!!! read more

Such a negative experience!! i switched over lines from T-mobile, and told the sales representatives there that there will be three lines switched in California, repeatedly. they acknowledged this, but for some reason can't get through their thick heads to actually process it. My mom had to wait in the California store for more than an hour because the people in this store didn't process adding the additional lines. they also didn't upgrade our services to 20Gigs like we asked even though they said it's done. they messed up our address in the system, and when Dish Network was suppose to come set up, they went to a location in San Diego. Such incompetence just scares me. If you care about your business, train your employees to do what they are suppose to do. read more

I had a great experience at this AT&T store. My iPhone died while I was driving to DC right before a New Year's trip. I called the store (right before closing time!) and told them I was headed to DC and would be leaving for a trip the next day and trying to get a replacement phone. The sales associates were very courteous and within 10 minutes of arriving I had my new phone and was on my way! Thank you! read more

I wrote this review for AT&T store at Pentagon Mall in summer 2016, but I see that it was not posted here. I went to this store at 9:25pm which is right before they were supposed to close. But Ms. Hawla and store Manager Ms.Seline were nice enough to take care of me even they were closing in 5 minutes. Long story short, I had some complicated issue with my previous service provider T-Mobile. I was switching my service from T-Mobile to AT&T and the process was not the short and easy as I was expecting. So these two ladies stayed for another hour just to help me, and I really appreciated they did not ask me to come back next day when the store will open! I am sure that they knew that process is going to take long, yet they were taking care of my problem with a smile. I felt bad, but I desperately needed to have my phone service back as soon as possible. I left the store exactly at 10:30pm, one hour after they supposed to close. I had to come back to the store in two days, and this time there was Mr. Nick (or Micky), who was nice too. Overall, I had an excellent customer service experience and these guys went extra miles to help me. P.S. I might misspelled the names, but you guys are the best! read more

Ditto on other reviewers experience of EXCELLENT customer service. I brought my phone in with battery issues and they were like "Oh, we can order you a replacement battery." And they put in my order right there (no cost because my phone is less than 2 years old). I also mentioned my charger cord was broken and they gave me a new one! They were able to let me know when I am eligible for a phone upgrade. I will definitely return here to get it! read more

I have never been helped here , since I have to wait consultant for 20 minutes in empty store.

Went into upgrade 2 phones, didn't realize needed to sign in, walked by associate who was playing games. Picked phones out ( 15 minutes of searching), Found someone to assist, we were told we now had to wait in line, manager had gone home for the day, called him, he didn't care . Horrible customer service, will never return! read more

Went into store today to buy an iPhone 8 Plus. I didn't see any on display, so I queried an employee. He said they don't put them out because they keep getting stolen. Fair enough -- maybe. But he made no offer to show one to me and he obviously wasn't going to budge from his chair (he wasn't otherwise occupied). Given his attitude, I decided not to insist he bring me one. I was planning not only to buy one but get help in transferring my data from my old phone to the new one, and I didn't trust this guy to spend one second with me once the purchase was made. read more

Customer service is horrible. Ordered the new iPhone X from them. At their insistence we had the phone delivered to their location. Phone was delivered & signed for on a Friday. No one called to inform us. We checked online through AT&T customer service to find out they had the phone. Went to the store to pick it up and they informed us that they did not have the phone, but they would do whatever they needed to correct the issue. We asked them to cancel our order and refund the deposit. Said they couldn't until the following Monday. Week later, they still did not cancelled the order and did not reported the phone stolen (their words) to AT&T. Walked to the Apple store in the same mall and bought the new iPhone X. Apple could not activate the phone because AT&T was still showing a pending order. Took the new phone back to AT&T and they could not activate it. Said their WiFi was too slow. Took it back to Apple because now AT&T has canceled the order (but only after we had AT&T customer service call the AT&T store and make them). Apple activated the phone. For some reason this AT&T store did not want to cancel our order, locate the missing phone or activate our new phone. Would not recommend this store for anything. We worked through the Sales Manager from start to finish. Should be no excuses! read more

The store manager Wes, who provided assistance to me with the issue I had involving this store, has decided to stop responding to me and helping me less than two months later without resolution. Absolutely unprofessional and inconsiderate. I have yet to receive the credit I was promised from this store when I purchased from here in August 2016. I was a 16+ year customer with Verizon and decided to switch to AT&T, but since I've been dealing with my ongoing issue since September 2016 with no resolution (it's now March 2017), I'm pretty sure I'm going back to Verizon when I can. I have spent hours upon hours trying to resolve my issue with AT&T, yet no one has actually acted as if my business is even appreciated. Plus their policy regarding discounts, especially as it relates to military families, is total BS. Buyer beware!!!! read more

Every time I enter this ridiculous store I have to stand there like a Syrian immigrant while no one bothers to even look up. Meanwhile there are never more than 3 people in the place yet the wait is always over half an hour. This place truly sucks. Find another ATT store. Better yet go with another carrier altogether. read more

After being frustrated at the sucky Apple store, I went to AT&T to get an upgraded phone. My customer service rep was amazing, was patient with me, answered all of my questions and helped me get a new phone which I love. If you go, ask for Real (pronounced Ree-al). He was great. Thanks also for staying past your time to help me out! read more

Amazing experience. Stood in line for about 50 minutes for the iPhone 6 (Sunday after the release). Not only did the staff ensure we went in the store in order of arrival (I hate people who cut in line!!!), he also went in and got us granola bars since it was early in the morning. Then I got in and my salesman was Da Bomb!!! Not only was he helpful but he was patient, knowledgeable, and very very nice. I highly recommend this store. read more

Excellent customer service from Anita at the ATT store. Such a tremendous help to us.

Be aware! Employees at this place will trick you into purchasing equipment and services without disclosing the whole information. You'll be surprised by the high phone bill you get. Liars!!! read more

I am nine months pregnant and made a special trip to the AT&T store to upgrade my iPhone prior to my baby's arrival. I was astounded by my experience when I got there. I was there for 10 minutes and none of the employees even made eye contact with me. The store was not at all crowded...there were maybe 3 other people there. There was no clear system to sign-in for assistance, and no one even acknowledged my presence even though I'm pretty hard to miss at this point in my pregnancy. When I approached the desk to talk to the employee who was stationed there, he was on the phone talking to a friend about getting table service at a club this weekend and didn't even look at me before finally ending his call and walking directly into the back. That was it for me. I left and went to the Apple Store where they immediately offered me a chair and helped me get my new phone. read more

Ken was great. I appreciated his assistance a lot. The store was so-so, but with the right associate, you can do well here. The first employee we spoke to (who was working behind a register) simply pointed away and said "Ken will help you" as she looked away. Glad I didn't get her! read more

Iman was absolutely wonderful! This was my first time ever visiting an AT&T store and my visit was pleasant from start to finish. Iman greeted me as soon as I walked in and assisted me with all my needs. Her friendly disposition and knowledge was very refreshing to me as a first timer. She treated me as though I was a priority and answered all of my questions. I would certainly recommend this store based solely on Iman's customer service. read more

Waited 10-15 minutes in the store. No one greeted me or even acknowledged me. There were employees who appeared to be available to help customers- one did approach a customer, but it was someone who came in after me. I walked out. read more

This is the only AT&T store I go to if I can help it. The staff is amazing. They are also patient with the fact that I am less than tech savvy. read more