Lifesavers. I know I speak for many people when I point out that our phones, for better or for worse, are pretty much our lives. When my phone smashes into a metal table shattering the screen and rendering it unusable (the day before a major work event, at that), my life is suddenly at a standstill. I panic. I can't contact anyone. I can't access any important documents. Can't see work emails. I can't even call an Uber. I am not okay. This kiosk is conveniently located outside of Best Buy so that when you come out of Best Buy after they tell you they can't fix your phone, iCell is there waiting for you - waiting to be your savior. The woman who worked on my phone had to have some actual experience working in phone factories or something. She performed serious surgery on it, dissecting each part with skill and ease, and once she put it back together I had a brand new functioning screen. I'm usually extremely skeptical of mall kiosks, but this one challenges the stereotype. They saved me from having to spend $1200 on a new phone, and for that, I am infinitely grateful. read more

tech typically provides reasonably fast same day minor phone repairs such as screen and or battery replacements for basic personal electronic repair on short notice same day (40-70min) would RECOMMEND had several screens fixed here note: due to staff size (low) you may need to call the shop twice, leave a voicemail, or otherwise wait temporarily for a limited time, for provider callback depending on this location's real time availability... wait times are typically short read more

I definitely didn't expect someone to lie to my face with as much composure as the person who "fixed" my phone yesterday. I had an iPhone X with the famous green line on the screen. Was told they would replace it with an OLED screen for $120 and then $130 for some reason. I accepted this, and came back with my phone to get it done (yesterday, 9/20). Was told it would cost $140, and when I mentioned the other price I was told $130 was ok. That should have been my queue to go elsewhere. She replaced my screen with a screen that was SCRATCHED all over. Had the nerve to tell me she had put a screen protector over it as a courtesy, when it was because she was trying to hide the lie. Awful experience. Today I went back to return this awful screen and get my old screen back since it wasn't broken and it worked - they had thrown it out and this is what I left with (see pics). Please don't go here - take your phone somewhere where you can trust the people working with you. read more

iCell & Repair Co - The way my phone was returned to me after giving them back the scratched screen. - Mobile Phone Repair Near Me - Arlington, Virginia

I've known this place since she was in Pentagon City Mall. I worked nearby and sent all my friends. More knowledge than Apple store and far cheaper. She fixed my Galaxy S20 when it could not be fixed. This is the place I trust . read more

Here is the deal: you don't come here for an apple screen, you come here for a discount repair. They replaced my iPhone 7 cracked screen for $40 less than apple would have. The new screen they installed is slightly noticeably different quality than whatever apple uses. It isn't as vibrant in color, and some areas aren't as lightening fast in responsiveness... that's ok because I knew this going in, and saved money. The service was quick, I just walked up and they were done with it in about a half hour. The tech working was friendly. They take credit cards. Easy transaction. read more

Bro. This lady is the TRUTH. Brilliant, reasonable, articulated are just the FEW words to describe this awesome woman. She works will diligence and is a very friendly soul, that has to so much to offer. She made my phone good as new for the affordability I was able to be open to her about. She is truly a master at what she does and do not sleep on her at all!!!! She is the bomb.freaking com read more

I rarely ever post reviews but I just had to for this place because Whitney was a godsend. For the first time in my life I broke my phone - like really broke it, display wasn't functioning at all. I was about to go to the Apple store to buy a new iPhone. I took a chance and went here, and in under 5 minutes Whitney says "it's just the display, I can have your phone fixed in less than 30 minutes." Boy did she deliver! Great service, super fast, and much cheaper than what Apple would have charged. I can not recommend this place enough! Will absolutely go back in the future! read more

Just got my XR screen replaced and they were amazing! The least expensive by far. She also cleaned my speaker and added a shield within 30 minutes. Highly recommended! read more

I've had my iphone 6 screen replaced twice here and I couldn't be more satisfied. Im careless with my phone so having a reliable repair place is a necessity! The service here is fast and friendly and I have had zero issues with the screens. Its an aftermarket screen, so not exactly the same as the original but a great value for the price (I used a groupon for one of them). They do other repairs besides screens so when its time for a new iphone battery, I will definitely be returning. The same nice woman replaced the screen both times and I really wish I'd gotten her name. She is honest and knows her stuff. Now I just need to learn my lesson and stop breaking my screen! Note: It's a kiosk in the middle of the mall, right outside Marshalls! read more

Stopped at this little kiosk because Alvin cracked his screen and I needed a new screen protector. The woman working at the stand got us in and out in under 30 minutes. She replaced his screen and put on a screen protector for $90 total and was even nice enough to replace mine with one I had pre-purchased elsewhere. She offered efficient, affordable service and was extremely friendly to boot. I'd definitely return! read more

Pissed beyond words. Don't even bother coming here. It's 120 to get your iPhone screen fixed at apple. Just paid 140 including tax to get my iPhone 6s repairs. The sensitivity of the screen is dulled. Have to push the screen multiple times to text. Also the screen display doesn't look the same. Something is off. When bringing this to the attention of the worker there, she had nothing to say. They obviously use low grade glass. Terrible. read more

This unassuming middle of the aisle kiosk changed out my iphone 5s battery in 5 minutes, and then gave it basic charge in 20 min more. Bit more than my original estimate of $45, ($53 total) but they were courteous and helpful, so I didn't argue over it. The screen cover had a small chip in it, but not really noticeable. Battery works great now, and I am less inclined to throw it across the room. Well worth the investment made. Would definitely return to again. read more

This store is amazing! The owner was able to take my Samsung Galaxy S8 phone, which I'd dropped the night before and showed the Black Screen of Death, and fix it with a working screen that seems even better than my original one, for a fair price given what had to be done. She was kind and direct in explaining to me what had to be done and why, and did not try to give me any sort of hard sell. On top of that, she had it all done in less than two hours! I definitely recommend this store! read more

If I could give negative 1 star I would. The lady is nice but deceiving. She uses faulty old parts that only work for around 2 weeks. I had my daughters Iphone X screen replaced here and it worked for exactly 1 week. Do not get your screen fixed here pay more elsewhere of just get a new phone. This place is a scam!!! They scammed me and my daughter out of $159.00!!!!!! read more

Was having problems with my iPad charging and connecting to the internet. Dropped off my cell on a Saturday. The tech was able to clearly articulate the problem and the fix. Called Sunday evening to inform me the repair was completed and ready for pickup. My iPad now changes and connects to the my WiFi with no issues. I've noted two issues since getting my iPad, that is a degradation of m screen appearance (looks like a smudge on the screen) and loss in responsiveness in the touch screen; but it is not my everyday iPad. That along with having to wait more than 20 minutes after the store opening is why I gave them a 4 star and not 8. read more

Saved me TWICE. First time, I was stuck in a lease and my provider wouldn't fix my phone since I didn't get insurance. The screen cracked and they fixed it on the spot in 3 HOURS! I just went there again today since I got some water damage on my charger port. Instead of charging me to fix it they recommended a wireless charger which saved me a lot of $$$. I have never had a bad experience here and would recommend it to anyone having phone issues. read more

Brought iPhone in to replace battery and screen. Technician was able to start immediately. All fixed a short time later. I'm happy! read more

Leaving for work one morning, trying to handle several things at once, and of course I drop my phone and the screen cracks, almost the entire top quarter of it with fault lines all the way down. I lived with that for a few weeks before learning about this kiosk, and couldn't have been happier with the results and the service! The kiosk is right outside Best Buy, so when they tell you there's nothing that can be done, just smile and walk out to iCell. The lady there, I think she said her name was Whitney, was attentive and helpful, and an hour after dropping off my phone (and after a shopping spree at Marshall's) I came back to a phone that looked totally brand new! Fantastic and speedy service! 10/10 recommend :) read more

I had a horrible experience with these people. Horrible. Horrible. They ruined my iPhone 6s. I had it 2-3years without any problems. Then I changed the battery this January. They sell Chinese made cheap battery and they will say it is as good as apple battery. Don't believe them. I started having battery issues for the last week. It was charging fast and loosing its power faster. I went to the kiosk in pentagon city mall. She opened it up and showed me how bad the battery was. And she claimed that I used the phone too much. I was speechless. H I tried to explain to her that I have been using my phone the same way I have always used it for since I bought it 2-3yrs ago. She then said maybe you used a charger not compatible with iPhone. I said I always used original apple chargers. And cables. Then she said you have a portable charger. I said that portable charger has been my life saver since I started having issues with your bad battery. She called her boss and she said you have to pay full price otherwise we won't be able to change it. I said that's fine. I will not make the same mistake second time. She then tried to close my phone and she couldn't. She said battery is bad and expanded in the phone and she said she cannot close the phone completely. Oh my god. I got home and my phone was totally dead. The side of my iPhone has a gap which I didn't have it before she opened it up. My iPhone 6s is dead. Do not let them touch your phone. You will regret it. I had a horrible experience ANd I hope this would help some one out there. Go someplace else that have better ratings and better warranty. FYI it is not easy to talk to these people. They will say anything to win the argument and they will not help you at all. Stay away from this place. My iphone is totally dead as a result of bad battery. Now I have to go and buy a new iPhone. I regret using them. I made a big mistake. Don't make the same mistake I made. read more

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She did a great job with fixing my iPhone. No touch screen issues and the brightness looks great. I highly recommend going here if you need your screen replaced. read more

I came in with an iPad Pro 12.9 which is not a very common product to have fixed so they didn't have the part in house...but they were able to get it within a few hours and have my iPad fixed same day. I really appreciated their hustle to help me out. Very professional and great to deal with. If I crack anything again, these guys will be my go-to. read more

There's really nothing to complain about here. I basically %&#@ed my phone up and she fixed that mofo correctly. Period. She was patient and explained different things to me about my phone and about the parts she used as well as having a soft and warm attitude the entire time. When I came back later to pick my phone up and the fingerprint reader didn't work, she patiently told me to delete my stored fingerprints and reinstall them because the "operation" reset a bunch of settings. Once I did that...all was well. Fingerprint, retina, swipe, camera, charging port, headphone jack...it all works. The aftermarket part that was used isn't QUITE as good as the original factory screen, but you need to understand that going in. The colors aren't as vibrant and it's not as crisp, but...that's going to happen anywhere you go if it's aftermarket replacement parts. Either go and mail your phone in for an insurance claim and wait for it to come back a few days later or go to a kiosk and get it back in under an hour. The differences aren't a dealbreaker and the very minor tradeoff is worth it. However, like I said...that's the parts...NOT the service. The service is recommended, so it gets 5 stars from me. I expect this 3 year old Samsung S8+ to give me another couple of years of use (as long as I keep the %&#@# thing in a case and stop playing hockey with it in the street). read more

I had my iPhone 6 Plus repaired here and it was a big mistake. The technicians working are not certified Apple repair people. The digitizer they used is cheap and off brand. It made my battery drain quick. The colors were off and the touch responsiveness was dull. When you have sunglasses on, you can't see the screen. I asked them to put my cracked digitizer back on and return the cheap digitizer they put on my phone. They refused and said all sales are final. I wasted $130 on their 'service'. It's $120 to do it at Apple. Go there and you will have a warranty as well as real replacement parts. Not to mention Apple certified technicians who know what they are doing. My response to the owner: Hi Calvin, You must have me confused with someone else. I was never 'advised' to change my battery. The phone was working except for the cracked screen so you saying iCell was 'unable to check the device' is not true. I dealt with two women (one who fixed my phone and one on the phone). You were not part of this and everything you are saying is second hand account from someone else. After dealing with you guys, I went to Cracked Mac Screen in DC. Cracked Mac Screen wouldn't fix it since I went to a non-certified Apple technician before them. They did agree to take off the crappy digitizer you put on, and they generously put on another cracked iPhone screen (which was OEM) on so I could bring it to the Apple Store to get it fixed properly. Guess what? The colors on the screen were accurate again, the battery STOPPED draining, the touch responsiveness was back to normal. All on the cracked screen (that was OEM) they put on. I took the iPhone to the Apple Store in the mall and after a couple of hours I had a brand new digitizer and everything was working fine again on my iPhone. I still have the inferior digitizer you put on my phone. It's collecting dust, but I paid 130 bucks for it so I'm not throwing it out. read more

avoid avoid avoid avoid brought my broken iphone in forma screen replacement. touch id didnt work, restored the phone and couldnt do a restore. they killed my phone, verizon had to overnight a new phone. called asked for half of my money back, they refused, disputed the charge with my credit card company. avoid avoid avoid avoid avoid read more

I messaged these folks to see if they could fix my iPhone 6 after work, in just a few minutes I got a reply with a price quote. I made it here in the evening and was back on my way home in less than a half hour -- my phone is working and looks brand new! Thanks much for the great customer service. read more

Expensive and not friendly. $139 for iPhone 6s repair. When I called she quoted me $90 but in the store she changed the price. Going elsewhere. read more

Cracked my iPhone 6 screen this morning, while on vacation. I found this kiosk, outside of Best Buy at Pentagon City. Excellent service, very professional and knowledgeable. And they got the work done in an hour, at a little bit under what Apple would have charged me (my warranty is out). Highly recommend! read more

My friend broke her screen on her iPhone and was in desperate need of getting it fixed. We were told to go to Best Buy, but were sadly informed that they could not fix her phone. We dropped by here on the way out of Best Buy and they fixed her phone in 30 minutes! I would absolutely come back. Thanks Whitney! read more

DO NOT USE THESE PEOPLE TO FIX YOUR PHONE!! They are complete crooks. I had my iPhone 6 Plus screen replaced here 2 weeks ago. After about a week of normal usage, no water damage, no drops, I started having issues with the replacement screen. I went back to request a new screen through warranty and they refused. They made a bunch of assumptions that there was "moisture damage" and were extremely rude. They essentially robbed me of $100 and now I have a damaged screen from their faulty parts. Do yourself a favor, go somewhere else. JJ Calvin, couple things: 1. Why would I go to another location and get their opinion, when your business was the one responsible for installing a screen that no longer works. You have my money, not someone else. Take ownership. 2. If you have ever dealt with electronics before, you would understand that it is possible for a product to fail after installation. Because the screen worked when you installed, doesn't mean there wasn't an issue from your suppliers manufacturing. Did you manufacture the part, do you have any proof as to why it is failing? NO!!! And that is the bottom line. 3. I NEVER WRITE REVIEWS ON YELP, but people need to know that you don't stand by what your warranty states. And you are willing to lose business and your reputation for $95. I wouldn't waste my time writing this review, if I didn't feel taken advantage of. I'll make sure you lose business because of this. Good day. read more

They are professional and really helped with my iPhone 6 plus. I am really satisfied with the work and they advised me for further maintenance of my phone. read more

I had my iPhone 6 cracked screen replaced here. I was in and out in about 30minutes. Great price, conveniently located and a friendly staff. read more

Perfect. Attentive and competent replacement of the screen on my phone. Reasonably priced.

Highly recommend. Great customer service, they responded right away to my pricing and availability inquiry. When I arrived they took the broken phone right away and I had it back in less than an hour just as promised. They even put on a new screen protector for me at a low cost. Work was done very well. Location is good because there is lots to do in the mall while I waited. Thank you! :) read more

This is a wonderful service business that is professional, knowledgeable, and friendly. They replaced a faulty power button on my Galaxy S3 at a fair price. My device was ready to pick up on the same day. I recommend them without any reservation. read more

I really wanted to give these guys 5 stars, but I just couldn't. Pros: 1) Competent: Fixed my screen and seem to have done a good job. Plus, they threw in a screen protector at no extra charge. 2) Cheap: less than Samsung charges for their mail-in service, and ~$100 less than UBreakIFix. 3) Friendly: Just about every time I interacted with them, they were helpful and friendly. They didn't even require a deposit to order the part, which was nice. Cons: 1) I was told the part would be there on Saturday and available for repair then. I called to confirm the part was there Saturday morning and headed down. The plan was to spend the two hours the repair would take in Pentagon City with my wife (brunch, mall, park, etc.). Just as I walk into the building, I got a call saying there was a misunderstanding and the part was actually *not* there and wouldn't be delivered that day. Very frustrating. 2) When I dropped the phone off (12:30), I was told that the repair would take three hours (I guess they were busier that day). I called at 5:00 and was told the phone wasn't ready, and likely wouldn't be ready when I said (at drop-off) I wanted to pick it up (6:00). I was told they'd call me when it was ready. I called again at 6:30 and was told it was ready. Again, pretty frustrating. 3) This one is minor, but at the time of drop-off, they asked for my password so that they could test the screen functionality after the repair. I declined, saying that I have too much sensitive info/files (both work and personal) on my phone. They were oddly insistent. "Oh, we never look at that stuff." I want to give them the benefit of the doubt that it was just because they didn't understand why I was saying no, but it still felt...off somehow. Ultimately, we agreed to test the screen when I picked it up. read more

The people there are so kind and comfortable to talk to. Almost feels like you've known them for awhile. They did so good fixing my popped open and cracked iPhone 6+. I paid $106, which is really cheap compared to others that were going to charge me $180+. The gentleman who fixed my phone double checked my phone was working properly before I went on with my day. I recommend everyone to go here for cracked or slightly open iPhones. read more

Dropped my iPhone 6s while in NYC and completely shattered the screen. This store had it fixed in 30 minutes. It cost $99 to fix. Very happy with the service and quality of work. read more

I've had a cracked IPHONE 6 plus screen fixed here along with the protection glass. My experience has be favorable each time. They charge a fair price for the services they provide. All of the associates are competent. I would like to single out one young . Whitney is Sum Kinda Special !!!! read more

I have Android phone and went to iCell for cracked screen. They were professional, knew easily and quickly how to get new screen part they didn't have on hand for my phone, contacted me as soon as they received it, and then replaced the screen within an hour. Their hours of operation are very convenient. Good customer service. read more

I have an international phone, a Galaxy A5, and managed to break my front screen, rendering the phone unusable. They ordered a new screen for me and I paid for overnight shipping over a weekend. The replacement screen arrived Monday afternoon and I brought my phone back to them to fix. They had it fixed within about two hours while I shopped across the street. They charged me less and received that part quicker than other cell repair parts quoted me. read more