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    iCell & Repair Co

    4.0 (44 reviews)
    Closed 11:00 am - 8:00 pm

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    Services - iCell & Repair Co

    Device support or repair

    Mobile phone support

    Tablet body repair

    1 More Service

    Tablet support

    iCell & Repair Co Photos

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    8 years ago

    Perfect. Attentive and competent replacement of the screen on my phone. Reasonably priced.

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    Page 1 of 2

    Ask the Community - iCell & Repair Co

    Review Highlights - iCell & Repair Co

    I rarely ever post reviews but I just had to for this place because Whitney was a godsend.

    Mentioned in 4 reviews

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    Smartfix - Arlington - These guys do an awesome job!

    Smartfix - Arlington

    (39 reviews)

    Pentagon City

    I took my phone with a cracked screen here to see if I could get it replaced. They replaced it for…read more$100 and I also realized that I needed a battery replacement and they did that as well, so I also took them up on replacing that for $50. After all of that was replaced, I purchased a $20 Screen protector and I walked away. After two minutes, I realized that there was a white glare on my screen, and I took it back and he fixed it within 20 minutes. As a day proceeded, I realize that my phone was glitching and much slower than it was before replacing the screen and the battery. I also realized that my battery was not holding a charge or charging quickly. This is when I called the number I had on my receipt and spoke to a man that said I can bring it in the next day. I returned the next day asking for help or if there is something that they can do and basically they said that since they replaced these with non-apple replacements that there was nothing they can do. None of this was disclosed to me before I asked them to replace these parts on my phone. If I had known upfront that it was going to be dramatically slower altogether I would've never wasted $180 and 2 hours of my time. I am now purchasing a new iPhone, which is why I came to this kiosk in the first place so I could refrain from buying a complete new iPhone. Overall, the customer service and willingness to help a frustrated customer was completely nonexistent. I would never recommend this place.

    *Warning* test your phones speaker and camera (front and back) if you do decide to have your phone…read morefixed here. Long story short, I cracked my phone while in DC for work in September. Brought it to be fixed at Smartfix. Priced reasonably an only an hour wait time I dropped it off. Came back an hour later and the phone was fixed. Paid and went on my way. 2 minutes after leaving the store I received a phone call. Couldn't hear the person on the other end without static. Immediately turned around and went back to the store o figure out what was up. They apologized and fixed it. Fast forward six hours later, I'm at a football game and go to take a picture and everything is blurry. Thought it was too many beers, but sure enough turned out to be a camera malfunction. I live in FL and had an flight the next day. Unable to get back to the store, I went back today (back in DC for work). Brought it back in and they assumed no responsibility. I'll refrain from causing a scene in the store and just offer this yelp review as a warning to others. See blurry picture of the two store employees sitting around doing nothing....

    Staples

    Staples

    (83 reviews)

    After submitting a print order days in advance, we decided to head down to the store as we had not…read morereceived an update. As it turns out, Jesse from the Print Department was running solo and handling a ton of holiday orders. When we mentioned that we needed them for an event later that night, he said he would do his best to have it done about an hour before we would need them. Only a couple hours after speaking with him, he had it ready five hours ahead of schedule and really came through for us. Despite clearly being overworked and lacking support, he maintains a good head on his shoulders and goes above and beyond for every order. I hope corporate can alleviate some of that burden with some extra help, and gives Jesse a raise as he absolutely deserves it for all of his efforts!

    Staples / Party City side:…read more I honestly feel bad for the workers here: they're overwhelmed and overworked. I came here for walk in balloons at the Party City and couldn't even place my order at the that register because it was broken. The lines were growing so long: only one person behind the register for both check out AND returns?! The supervisor was just answering questions. I told him that people were growing frustrated that there's not enough help at the front end, and he was dismissive of my concerns. People were walking out because they were done with the line. If you're looking to make a purchase, be wary of registers not working and willing to wait 30 minutes to make a small purchase that should've been a quick 5-10 minute errand. If management is looking to keep customers, install a self check out line or hire an additional employee or two and pay them well. UPS side: Happy returns are wonderful. Never had an issue with them. If you have an option to make returns with them, go for it! Fast, easy, what my staples experience should've been from the scenario above.

    iCell & Repair Co - mobilephonerepair - Updated May 2026

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