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Verizon Authorized Retailer - Wireless Zone

3.7 (32 reviews)
Closed 10:00 am - 7:00 pm

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3 years ago

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6 years ago

Easy in and out! Carey was awesome and super helpful!

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6 years ago

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9 years ago

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10 years ago

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8 years ago

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10 years ago

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12 years ago

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9 years ago

They kick us out before 10 min wasn't there anyone they just lazy as **** disrespectfully

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Sadik A.

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8 years ago

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8 years ago

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8 years ago

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9 years ago

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9 years ago

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9 years ago

Awful customer service and terrible attitude after selling me a phone that doesn't work. Won't ever return to this store.

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Sadik A.

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9 years ago

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Sadik A.

Thank you Kristen for comming to our store

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12 years ago

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10 years ago

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14 years ago

Poor service, rude staff, didn't have the latest new phone I was looking for (nexus).

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8 years ago

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9 years ago

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Sadik A.

Thank you Brain and we shall see in our store in better circumstance

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11 years ago

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10 years ago

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Sadik A.

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10 years ago

Mohammed is the best! Very courteous, knowledgeable, and always a painless experience (as opposed to other Verizon locations).

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11 years ago

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8 years ago

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8 years ago

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10 years ago

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9 years ago

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15 years ago

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11 years ago

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Review Highlights - Verizon Authorized Retailer - Wireless Zone

Great location, friendly staff and Ajay & Ebony specifically were extremely helpful with correcting my iPad activation issue.

Mentioned in 5 reviews

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Verizon

Verizon

2.3(40 reviews)
0.4 miClarendon

I don't normally leave reviews, but Gavin at the Verizon store on Clarendon Road in Arlington, VA…read moreabsolutely deserves one. After my phone was stolen, I spent two days getting the runaround from Verizon and Apple. I walked into this store upset and at my breaking point. Gavin gave me his full attention and then spent 2.5 hours fighting with Verizon customer service on my behalf. I watched them hang up on him three times. He never gave up -- he said the customer needed to be helped, and he meant every word. Four hours later, everything was resolved. He got me exactly what I needed plus a $150 bill credit. If you need help and want someone who truly takes their job seriously, go see Gavin. He doesn't just deserve a great review -- he deserves a medal and a promotion. Exceptional human being. -- Kenneth Chiaramonte | 310-279-8021

Honestly, just top down, it was surprisingly how such a small issue was handled so poorly…read more The issue was cosmetic and the fact that I like to connect my devices (that can) directly to my router using an Ethernet cable and not WiFi. Pic A is how it began and Pic B is how the first tech left it. Said he didn't have the part and that I may need to buy it. Called my building's rep who was not very helpful and then called tech support (1-855-690-9105) I spent a lot of time on the phone with tech support who swore up and down that Verizon has all parts and that I shouldn't have to pay. They sent another tech, Cesar, who left it like the Pic C - was very upset and called tech support who this time said she couldn't find my account - that did not help matters. Called tech support again (who found my account) and even let them view through my phone's camera and they were baffled and said the techs should have it. Got the DC office manager who said he'd ordered the part...see the text pic and I bet you can guess what happened. A 3rd tech came by who was honest and said they just didn't have this part in the warehouse. Eventually I just bought the part myself and finished it myself (Pic D and Pic E) and I'm lucky the part came with extra screws as Cesar must have tossed some. It appeared as though the building Verizon rep was going to compensate me but it has been a month and I haven't heard a peep. See the email pic. If you claim a building is Verizon ready, then please have all the parts - making your customers buy anything to finish the job is just an embarrassment.

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Verizon
Verizon
Verizon

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AT&T Store

AT&T Store

3.2(55 reviews)
0.5 miClarendon
$$

OK customer service. I come here with my mom since she has service with this carrier. She keeps…read morehaving issues with her phone and I've recommended that she just switch carriers, but she's been with them for so long, thus reluctant to change. They're patient with her and answer all of her questions. My only 2 concerns, they play a lot of reggaeton music that plays kind of loud on the speakers in the store. The volume is distracting, especially for my mom who is a Senior. I actually turned the volume down because my mom kept complaining about it while we were waiting for someone to help her. And within a few minutes, someone turned it back up. I turned it down, and they turned it back up. Granted, these speakers are on display and meant to be checked out and touched, but I think it was obnoxious that they kept turning it up to satisfy their comfort and their sense of relaxation to the work environment, as opposed to viewing the experience from the paying customer lense. Each time we have been there, 3x in the past 6 months, reggaeton is playing which I can't understand so I can't determine whether the lyrics are clean or not. Also, the gentleman helping us kept fiddling with his cell personal cell phone in his pocket. He kept pulling it out and texting, and kept putting it back in his pocket. I thought it was unprofessional during an interaction with a paying customer. Location is good, but they have room to improve on to guarantee a more polished customer experience.

Negative experience upgrading phone. The sales rep continually pushed sales of various things in a…read moreway that was misleading. Asking to sign things on screens before being allowed to read them or walk through terms. And did not fully disclose fees until I asked why totals from an email I received did not match the cost of what she said. Finally, I told her that I did not want to add insurance because I didn't want to cancel it after the free 14 day term. She added it anyways as I found out from a welcome email. Am assuming everything else is fine, but the entire experience gave me scam vibes, which shouldn't be the case to a vendor you are spending thousands of dollars with for decades. Have strong concerns about the trustworthiness of at least this team member, and would consider looking elsewhere for your mobile/internet/cable needs. If going, make sure to review everything in detail, ask questions and stay on top of anything they try and sneak in. Would Iove to connect with the general manager.

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AT&T Store
AT&T Store
AT&T Store

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Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated May 2026

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