Their Geek Squad is excellent. Have had great results at each visit, whether laptop or phone.

Absolutely unacceptable behavior!!!! I bought a laptop from this store last week and got a disturbing phone call from their security team with a really nasty. Tone accusing me of stealing the laptop that I bought. I had taken a price match in the day after I took the laptop home and the price was adjusted by one of their associates. I called the store to speak to a manager all weekend long with no return call. I finally went to the store today on Monday after the weekend and got a very cavalier attitude from their manager on duty named Sasha. I am tempted to take this laptop back and shove it up and get a full refund. Corporate will be hearing from me soon. I am not happy. read more

Best Buy - Electronics Near Me - Alexandria, Virginia

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We have been going to this Best Buy for all our electronics stuff. Their customer service is great. They always have a tech geek available to answer any questions. I recently bought DJI camera from there to film underwater shots during my scuba dive. It's easy to find parking here and it's free. We bought our laptops from there as well. The store is very well organized with big visible labels so when you walk in you can easily navigate to your section of choice. read more

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I went in on Black Friday for a specific TV and mount, expecting a madhouse. What a pleasant surprise to find a well-run, top-notch store! I was helped by a knowledgeable associate almost immediately. He showed me the TV in person, helped carry it, and provided valuable insights on choosing the right mounting brackets. No upsell, no attitude, no nonsense. I was in and out -- with exactly the items I wanted, which were accurately reflected as in-stock on the website and app -- in 20 minutes. Amazon can't match that same-day immediacy! The price was unbeatable too. Will be sure to consider this store again. read more

Best Buy - Wall mounts and expertise. Got a good one - Electronics Near Me - Alexandria, Virginia

The buying experience was amazing. The sales person went above and beyond to answer all my questions and measurements advice for my house to have washer/ drier fit perfectly. I would give him 5 star review. However, the delivery experience that Best Buy contracts was completely different. Delivery crew of 3 man were friendly and removed old appliances with no issues. But when installing new washer/ dryer, they stacked it, then installer open drier door and said that "he forgot to install part that was in dryer drum. So they remove top drier, added part, then they placed drier on top. It took them 2 hours by then when. Usually it takes 30-40 min. Ok. Then: I asked them that if we can test washer , drier, as recommended by instructions, to ensure it is balanced properly. And ask them if i can bring leveler to test it is horizontally balanced. Installer say "no. They have no time. Test it myself, and if doesn't work, call them again". What? Now, when they left, i run washer, and it shakes uncontrollably. I shut off electricity immediately. Soo i call best buy and rescheduled to bring installers crew. Need to take another day iff work now New crew comes and after inspection they show me that four 10 inch bolts that were holding drum of washer Has Not Be Removed! Meaning washer drum may be permanently managed and store will have to replace appliance at no cost to me. New installers remove bolts, installed everything correctly and tested it, all in 20 min time. And they lifted appliances, no scratches on wood floor VS first crew moved on floor and left deep scratches marks. So even bestbuy products are amazing, when i needed to buy refrigerator, i went to Home Depot, not Best Buy. They just lost me as large appliances customer. read more

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I used to really like Best Buy -- but (admittedly I am idiot for this) but I ordered a TV for delivery and! - it was by Roadie. Dear God. It's gone. Never delivered. Cannot get through to the store. Call center is useless, store employees are useless. Do NOT ever!!! order anything from BB because if it's Roadie you'll never get it, and employees are useless. NEVER EVER EVER buy anything from BB - it almost feels like they want to put themselves out of business. So chargeback on credit card, email to CEO (as much good as that will do) and Yelp, etc. Stay FAR away. Target or Amazon, hell even Walmart. read more

Customer service were very nice - helped me with loading and unloading the new and old tv to met car.

Do people even work here? I came to the store READY to spend money on a new computer. I saw they had a deal online but I wanted to see it in person. I looked around for someone to ask questions. I'm not sure if there was no one there or no one who cared...but I ordered the same computer from Target for $20 more while in the store. I walked to Target, picked it up and went about my day. Not sure why Best Buy is still open--it seems like a waste of space. read more

Excellent customer service from the salesperson assisting me in my purchase of a new laptop. He went above and beyond helping me select the right one. I went back to the same Best Buy the next day and the technician was fantastic! I live in San Diego and purchased in DC. He let me work with him to install all of the software. He was genuine and friendly. I lost the paper that I recorded both names. They were both wonderful! read more

Best Buy.....well it's saying we're supposed to get the best purchase, right? Well I'll tell you, you don't. You get 15 days, unless you have Best Buy Plus you get 60 days to make returns. I mean why would you need to go to Best Buy everyday? Maybe if it was part of your job I can see it, but aside from work, for what? They're doing this to take your money. They put up sales with no date when it's going to end, it causes anxiety is what I'm trying to say. It seems that there products are outdated as well. Where are the dated products? They say, "sold out," I'm not kidding you, they do. Also on online purchases, they have a pre authorization thing they do, where they take your money one more time and give it back a couple days later, maybe not. That's theft, that's what theft is. They're always looking for thief's there, when the thief is them. For all I know all there products are stolen from the looks of it. Here's my advice, try Amazon, at least they have a 30 day no questions asked return policy (at least from my experience it has). read more

I had a curbside order and I waited a good 30-40 min in the car and they didnt bring it out, when I eventually went inside they just handed me the big heavy order instead of offering to take it to my car like i originally had requested in curbside. I picked curbside because of how heavy the item would be for me. Anyways 2/5 experience. I definitely pulled a muscle. read more

Store opens 10am. Walked in at 10:15am Monday June 9th 2025. I had found an open box TV on the website located at that store. Two employees standing at the front door. I asked them about wanting to buy this TV. Both told me I had to wait for a sales person to arrive. The man's job was to monitor the front door, shoplifters and direct customers, No issue with him. The other person was a young lady with gear in her ear and was obviously a floor sales woman. She told me I had to wait until 10:45/11am for a TV sales person to come in but said she would try to find someone...she never did. I walked to the back and found a very nice woman who works for Samsung not Best Buy, working on a TV display. She walked around with me helping me to try to locate the TV. Meanwhile sale girl is just watching us and is helping a customer locate a TV stand. A young man, Kadian who works in the stock room comes out and the Samsung woman ask for his help. He checks the computer, locates the TV, brings it out and rings me up. All I can say is the young woman was lazy and didn't want to check the computer or stock room. Kadian needs a raise and promotion. read more

Upon walking in you walk pass the loss prevention guy at the front of the store. He usually greets people but I guess they stopped that. Also there is no one sanitizing the carts here either. The store is very clean and it looks like most of the stuff in the store is stocked well. Some stuff however had signs up saying "Kept in a secure location" instead of the actual stuff. Which means this store has a very high theft problem or something. IDK. I go to look at a DJI camera and they have a picture of the camera up. Truly weird and almost a waste of time going in-store when I could've just ordered online if I gonna look at a picture of the actual item. Most of the employees are wearing jackets instead of the usual blue shirts so it's kinda hard to find the employees due to the small name tag on the jacket. When I finally found someone and started asking questions I could tell I was asking too many questions about the camera by the tone of his voice changing so I just said I'll take it and take my chances with it. Upon checking out the cashier was somewhat friendly. Barely wanted to give me a bag. Had to ask twice for it. I guess they're trying to cut back on supplies here or something. Upon walking out. No have a great day or anything from the LP guy. Just walked out. Felt kinda weird. The general crowd here is middle class. Mainly adults & teens. No kids really. Also the noise level was normal for a store. They did have good ventilation in the store. Also they had sanitizer setup on a table upon walking in and exiting. I think this store needs a redo or something. With the lack of customer service & NOT having most of the items on the shelf instead of a sign saying "Kept in a secure location". This store leaves something to be desired...... read more

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Not shopping at Best Buy again! They don't offer any repair services at all,unless you purchase their warranty!

Depending on what part of DC you live in (SE and SW), this is the closest Best Buy to the city. It's in between Crystal City and Alexandria and is among other stores like a Staples, Petsmart, and Target. Like all Best Buys, the space is HUGE and the electronics plentiful (they even have candy). Every time I go, a staff member is quickly available to help recommend the best TV, computer, or iPhone cord. If you need any electronic, this is your spot! read more

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So I just called the Best Buy at Potomac Yards to inquire repair of an electric 2 typewriter. The number given on Yelp is not the actual number to store location. I spoke to David and Surd. David hung up on me due to being I knowledgeable. Surd said he was not located in store and I had to make an account for inquiry before proceeding. I asked Syed if he could give me the free government issued phone number to the Potomac Yards location. He said not without an account. How in the seven corners of the earth ( figuratively speaking ) is that not allowed. No I will not recommend further patrons for service when someone asks me what about Best Buy. That was weird. read more

This store refuses to honor Best Buy's corporate return policy. Do NOT shop from or try to return something to this store if you ever want to see your money again. Their response when attempting to return/exchange a TV that arrived broken one day before was to refuse the return, and say that "returns are within the manager's discretion, take it up with corporate." Luckily Best Buy corporate confirmed this store was in violation of the return policy and I was able to take the return to another (better) store in Arlington, VA. Stay far, far away from the Potomac Yard store. read more

Terrible store, terrible customer service. We bought a microwave in May 2021, 2 months later, they finally scheduled the delivery and installation (July 30th) The morning of July 30th I get an email saying "today is the day, be ready between 11:30am-2:30pm" The appliance never showed up, no-one called. I went to the store myself to enquire about it in person. The very young employees simply told me "Someone is going to call you to reschedule your installation, it can't be done today" . No explanation, no reasons why, no one called to say they had to reschedule. They left us waiting all day for the delivery and installation. This is after 2 months of purchase. The worst part is, the way they push away customers when there's an issue. They DO NOT WANT TO DEAL WITH CONCERNS AFTER THEY MAKE THE SALE. Once they take your money, you're on your own. When I called the Geeks-quad, the answering mashine says "we're not taking any calls today" The store employees simply say "someone will call you" AVOID THIS STORE, save yourself a headache. I'm attaching a picture of my email where you can clearly see when I purchased the microwave, the date of scheduled delivery, the day of their email saying "get ready between the hours of 11:30am and 2:30pm". And NOTHING .. In the process of rescheduling. read more

Best Buy - Proof of date of purchase, date of delivery and No delivery 2 months after. - Electronics Near Me - Alexandria, Virginia

Absolutely the worst ever. Waiting on 5th appt. to install 2 TVs. Almost 4 hrs. late. THIRD NO SHOW!!!! It's a shame the sales force is so good at this store because the Geek Squad totally screws them over with the lack of service!!!! NEVER EVER GOING TO BUY FROM THEM AGAIN, hope you don't either!!!!! read more

Best Buy - 55 in. tv still in box since early September. Ridiculous!!!!!! - Electronics Near Me - Alexandria, Virginia

The service was terrible in the geek squad and they didn't help me with anything...not the problem or anything else ...the guy that was talking to me was rude and condescending and didn't even care about why I the customer was even there ...he only cared about looking up dates and phone numbers and not once asked what was wrong or why I was there ...I have the top tier protection plan that claims it provides protection and services for all best buy products and also services products not purchased at best buy but this was not honored at all ...in fact I was told by two female managers two different stories ....the first being the manager of geek squad that she would either give me a refund or replace with something newer and to go look for the replacement....however upon returning to the counter and second woman who said she was over her said she wasn't giving me anything even though the first woman had already solved the problem....I'm extremely disappointed with the fact the second woman would override the transaction after the first manager was resolving the issue ...and then when I was asking the second woman questions about what my options were she then asked so are there any more questions because we still aren't going to give you anything...I said wow ...it sounds like I'm irritating you or bothering you when I'm trying to ask questions about my projector that is a $1100 lost right now and you are rushing me and telling me to hurry up ....she responded and said we'll I didn't know why you were still asking questions if you know we aren't going to give you anything...I pointed out the fact I have the plan for 179 and she said well the plan was purchased after I purchased the projector so they weren't going to honor it ...so I asked what is the limit for how long that plan works and she said we'll we pick and choose what products and services we off based on the customer and what products they have ...so I responded by saying well I guess I don't fall under those categories of people that you want to help ...the lady that tried to help said here is the number for Epson but that didn't help either because they didn't allow me to talk to anyone..and when I said this is terrible and I'm at a complete loss here when I have paid for your top tier protection service...the second manager replied well you could always just buy directly from Epson...so I asked her to repeat herself because I said if I went directly to Epson then why would we need best buy ....do you really want me to purchase from the manufacturer instead of best buy ..and surprisingly she said yes ...this was the best buy in Arlington VA on route 1 at Potomac Yards ...I'm very disappointed and sad because I thought best buy was the best place to by electronics if you are spending large amounts of money and that they could be trusted with your investment but now that has changed because of this one location so now I have to figure out where to go so that I can spend my money where it is appreciated ....this is very unfortunate for me because I have been a happy best buy customer for about 30 years but I guess it's time to move on to something better ..I will use best buy for my phone charger cords and phone cases since they don't cost a lot of money ..hopefully this helps someone else before they spend money there feeling that they can be trusted read more

Best Buy - This is the projector I will have to take a lost on - Electronics Near Me - Alexandria, Virginia

It was my first time buying a TV in my life. I know, weird, but my parents had always given me their old ones so I never felt the need to upgrade. I strolled into the Best Buy very anxious about the different options after doing some research online. I knew there was going to be an employee to help, but I had only ever seen someone try to sell a TV rather than explain the true pros and cons of each type and model. We were VERY fortunate to run into Fernando. He not only sat with us for about 30 minutes while we went through every option, but he walked us through the pros and cons of each, reasonings behind each type of cost, and listened intently to all of the concerns we had. After addressing the concerns and helping us narrow down the TV options, he sat by patiently as we went back and forth between them, allowing us to decide for ourselves. It was an incredible employee experience I hope to have again some day! read more

This is a very large Best Buy and I'm kinda unsure why the reviews are so low. It's big. It's well stocked. It's bright. And it's airy. Other than the young lady who tried to get me to buy a new cell phone (I was looking at the new Moto. Nope, not interested.) but she left me along when I said that I was just browsing. I did manage to look at the laptops without being accosted and there are definitely some deals here. I picked up a new SD card for my "old" phone and paid for it easily. read more

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I am a Best Buy Total Tech member which includes in-home installation of wifi service as part of my package. I have tried to schedule the installation and it has been a scheduling nightmare. The "bot" schedules me for a time. The agent calls to narrow the window and tells me he is not available for the "bot" scheduled time. Now we have to reschedule again! Arghhh!!! I have rescheduled 3 times already. Very frustrating. And I still don't have wifi in my back rooms. No Thank you Best Buy. NO Thank you. read more

The customer service so far has been terrible! I was on hold for 5 hrs trying to find out about my online order. Come to find out I needed to go to the store. When I went to the store they finally helped me out but come to find out my cooktop has been delayed without any follow up! I have to go Into the store each time to get help. They don't pick up the phone when there is like 35 employees just standing around in the store. I still don't have my cooktop and no answer to why or where it is! read more

If you are looking for super-sized chaos, you need not continue your search. The Potomac Yard location offers generous helpings, so much so you will never want to come back again. It all boils down to staffing, which I understand can be difficult not only during the holiday season, but in general as part of the post Covid work environment. However, with that said, the hiring manger(s) should be awarded for putting together a team that is comprised mainly of sloppy, lazy, anti-social (retail is a social job) and, humm, trying to be polite, just not very smart people. The most simple of tasks, such as going in back to get a computer, need not take 20 minutes. Simply put, the crew is not good and that makes this Best Buy the worst place to buy anything. Unmotivated and sloppy team members have brought the entire store down. Also, if you have a problem and you need a manager, no where to be found. read more

Best Buy sometimes - and you only find out after paying - uses Rodie for delivery - which is essentially a criminal enterprise. So called.customer service for both is in India - useless. Won't refund purchase never delivered so I'm doing a charge back via my card and plus might take BB to small.claims court. Never order for delivery from them because if it's Rodie for delivery you will never get your order and BB will claim.that it's not their problem. read more

//3 stars for having the products I wanted to buy. //-2 stars for low staffing and some unhelpful staffs It's always a pleasure coming to Best Buy as it has great selection from cellphones to kitchen appliances. However this day I was looking to get a microSD however everything is secured locked and there were literally no sales agents around to help. I waited for approximately 10 minutes and I even asked the dyson sales personnel to let me know when he sees a Best Buy employee. Well that didn't work out but as I was walking around I ran in to a supervisor who was walking in. When I asked for help I was told he didn't clock in so I apologize and waited further. Cut to another 5 minutes I see him at a register but he did it even acknowledge me waiting for help. I just left at that point. Bestbuy reassess your staff quantity and quality. I'm sure there are hardworking staff but your supervisors need to be assessed for this poor customer experience overall. read more

Just wanting to say that they HAVE great products. It is the FOLLOW UP service that is non existent. I made a deal to buy a very high end AVR on a Saturday with the provision that the sales person would come set It up. By the following Friday, it was NOT IN THE STORE. ( 2 days before the Superbowl) If I wanted it I had to go pick it upatthe Springfield store..?? multiple occassions On that Saturday, he was 3 hours late and was unable to finish the sound balance. Said he would come back on that tuesday. He Did not show. He Did not reply to phones. Continually failed to show or send someone else. I told him I Wanted to return the unit as it was not to my satisfaction. He copped an attitude, and threatened a "15% RESTOCKING FEE." I returned the unit to the other store. No questions asked. VERY UNHAPPY. read more

Honestly this business is three blocks from where I live. I'd like to go here more but the service is pretty terrible. I was asked three different times about getting a credit card. It was super annoying. I decided not to buy and purchased the same computer I looked at online. I have no desire to return. After having an alright conversation with a guy in computers who asked me once about a credit card, I proceeded to get asked two more times on my way out by the door by the same guy. I said I didn't want a credit card and he continued to bother me. I decided that I really wanted the lenovo I looked at, but didn't want to be confronted online. I am now waiting two days for a computer that I want now. I guess this is better than the last time I went when noone helped me. read more

Worst among the worst. Geek squad was horrible. Sold me all componentes for a car audio upgrade and then, when they noticed I had total tech, that includes free installation, found multiple excuses to avoid full filling it. Medical emergencies, un true technical issues claiming my car was the only model in all hyundai that didnt allow the upgrade and later on that it had a start stop feature that was incompatible, even do I told them many times my car DID NOT had that future. Took it to potomac mills best buy and they had no issues with the same installation or my car or anything else. All lies. Would give 0 stars and wouldn't recommend them for anything. read more

This Best Buy is by far better than their sister store (Bailey's Crossroads...see that review). We came here seeking the same thing as the other store, got a far better reception that the other store. Anyway, we were immediately greeted upon entering the Apple portion of the store. My sister was looking to get a screen protector for her new iPad. The lady actually opened the sliding glass and directed us to where we could pay and get it put on her iPad. The guy that put on her screen protector was a jokester...he made a couple of jokes while putting on her screen protector like it was just another walk in the park. That's what I call good customer service while putting your customer at ease. read more

Best Buy - Apple computer display... - Electronics Near Me - Alexandria, Virginia

Their website said there was a DisplayPort to VGA adapter in stock. A salesperson couldn't find any. Should have just ordered from Amazon instead of wasting my gas. read more

On the plus side, I've saved a fortune in dominatrix fees in trying to deal with these yahoos. Simple problem: get a computer fixed. Geek squad Line too long, schedule an appointment. Let the games begin! Online site keeps encountering "problems" in either accessing or creating a new account (why for a drop off?), the automated phone system hangs up on you repeatedly after an incomprehensible list of automated choices, and apparently English is an issue for overseas chat. If you're into pain, this process is for you. read more

Great store had a problem with a vacuum I bought.... they stepped up took it back They gave me a new one immediately and thanked me for my business read more

Cyndy's Bottom Line: Lack of customer service prevalent throughout the entire store. If you need assistance please don't come here. Weird vibe here. Perhaps they are going out of business. Aloha read more

So sadly on may 5th I ordered a GE refrigerator, anticipating 3-4 days, I was told the next available date was may 20th (15 days later), item ordered. Fast forward Friday, 5/17, l received a txt update confirming delivery date/time frame. The yesterday, may 19th, I received a text confirming delivery date/time, then a call telling me the refrigerator I ordered was not in stock and the earliest next available delivery date is may 31st (11 days after original date). So be aware if best buy says 3-4 days for delivery for appliances what they actually may mean is 26 days. Broken supply chain/customer care. I will not be a repeat customer. read more

Good Customer service pretty much nonexistent here. Associates act bothered by the simplest questions. I came in to pick up an order and to search for a tiny usb cable. Took me asking 3 people and wasting half an hour being ping ponged to different non helpful people, only to discover the item was not in stock. These type of hassles is why I shop Amazon. Actually zero stars if it were an option. read more

They put out $64.99 for a my passport for mac. When i checkout it was $79.99. I told the associate whats on their display and he asked me to take a picture of which and i did so i showed jt to him. The guy said that it was q different qcard number or something and i was like, how was a regular customer see that when the product is locked on a glass screen. I got it anyways coz i need it but its very deceiving. From $64 to $79. Just saying. read more

Best Buy - Electronics Near Me - Alexandria, Virginia

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I am so surprised that this particular Best Buy has such low reviews! This place was recently renovated and the staff here are usually pretty helpful. I was looking for a particular camera, and, while Steven, one of the SAs in the camera department, was willing to help, he basically gave wrong information and had no clue whatsoever on the particular model that I was inquiring about (he actually gave total misinformation on the model, the pricing, and stated that the store was out of stock); however, Ashley, a Sales Consultant, working up at the front, came to my rescue!!! She was totally AWESOME!!! She actually looked up the model, cross-checked, was able to do price match, found that the store indeed had the cameras in stock, and worked out the Rewards details the hubsters had questions on. I was very very very impressed with the high level of customer service that we received from her today - I will definitely request and recommend her for any questions and issues in the future, because she was so bomb! :D +ask for Ashley! read more

Best Buy - Electronics Near Me - Alexandria, Virginia

Best buy, potomac yards is horrible. Just went to purchase Playstation 4. Ad in best buy paper 50 dollar gift card on any playstation 4 console. I walk in ask 2 different sales.people they tell me the ad in best buy paper is correct. Go to purchase, cashier rings me up and an 50 dollar gift card for black ops bundle. I show her the ad, I get one of the sales rep who helped me and confirmed 50 gift card promo. They get general manager, Robert Delossi, he say the ad was a mistake, I told him his sales people even confirmed the advertisement. He says well who, then shrugs his shoulders,gives a smirk , giggles and walks away. Total JERK , UNPROFESSIONAL, and DISHONEST and Should have been a USED CAR SALESMAN. I GUESS this is the reason they are having a hard time competing. Will never purchase from BEST BUY AGAIN. read more

Best Buy - Electronics Near Me - Alexandria, Virginia

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