My wife and I went to the Big Screen Store in Waldorf, Md. with just the intention of seeing what they had to offer. Prior to this, we purchased most of our electronic products at the big box stores like Best Buy. During our visit, we met Mike and Steve, two reps who couldn't have been nicer or more informative. They showed us around and answered any questions we had. We did leave and stop at Best Buy to compare prices. To make a long story short, we were back at the Big Screen Store the next day and purchased not only a tv, but a sound system, dvd player and cabinet. Their prices were as good if not better than any we found in our research and as I stated before, they couldn't have been more helpful. Additionally, they provided a better warranty. Before you purchase your next tv, do yourself a favor and stop in and see what is available. I don't believe you will be disappointed. Lastly, their delivery crew brought all the items we had purchased and did a very professional job in setting it all up. Thanks Mike and Steve for a great shopping experience! We will be back in the future. read more

Purchased an eighty five(85) inch TV and Fireplace from Big Screen Store first of August '21. On delivery, the personnel was tasked heavily with numerous deliveries for the day. Our drop off and setup had some challenges that were a concern and left us somewhat dissatisfied. i contacted the store with our concerns and was told they would address the issues. My wife was very disappointed and posted a review of the challenges. Practically immediately, store ownership contacted me that the concerns would be addressed and made satisfactory. Next day, all our concerns were addressed to our satisfaction. The Big Screen Store definitely stands in support of customer first and customer service. We are totally 100% satisfied with our purchase and The Big Screen Store. We highly recommend their products and service. read more

We are repeat customers to the Big Screen store , we purchased a 73 inch TV there as well as a huge entertainment center 10/12 Yrs ago so when we wanted to upgrade to an 85 in QLED smart tv we went back to the Big Screen store to talk to the experts , they are so helpful and so knowledge and we got exactly what we wanted including Bose sound bar , Bose speakers , sub woofer and a gorgeous more modern table type cabinet ! It all looks amazing and modern and the team that came to do the install was also polite , did great work hanging the TV , setting up my Blue ray player and DVR and got everything up and running on one remote not 3 ! We could not be happier with the service and expertise we received from them ! Thank you sales team for going above and beyond to help us get our vision into our home read more

I just wanted to say that this store in Waldorf, MD was a very good experience while shopping for aTV and sound system. Steve was our sales person. I just can't say enough good things about him. I called him many times before and after delivery and every single time I talked with him, he was upbeat, friendly and so personable! No matter what I called him about he seemed genuinely glad to be hearing from me, always found time to answer my questions or call me back immediately! When I called to ask if the store had tables to set my dvd player and one connect box on, he went online to check out some shelves and tables then called me the next day to tell me what he found. He was beyond helpful and a pleasure to do business with! read more

Our experience at The Big Screen Store in Waldorf was awesome! Our sales consultant was Alfred Adin. Mr. Adin was extremely knowledgeable of every television, sound system and all furniture in the store. After researching, visiting and comparing prices and at other electronic stores, we found that The Big Screen Store was what we wanted. Mr. Adin was very patient and friendly in answering any and all of our questions and concerns. Mr. Adin arranged for our television delivery 2 days after our purchase. Delivery and set-up was professional and on-time. I highly recommend Mr. Adin at The Big Screen Store in Waldorf !!!! read more

I came to the big screen store because of their advertisement for tvs and furniture. I thought it was an expensive store so I never visited. When i came in i met Steven. He was such a great guy and loved the military. We talked about furniture, life, and good places to go eat. I think i sat in half the furniture in the store and he explained every piece of furniture in the store. He worked with me on the furniture i selected. I got the sofa and love seat an it was delivered Mon as promised and on time. I will recommend Steven to my friends and family. Thanks Steven for a great experience in your store. read more

We were very impressed with Steve Gelrud at the Waldorf location who assisted us with finding home theater seating that we had been looking for. Steve was very personable, knowledgeable, and very caring and he did a great job with explaining everything to us and providing excellent customer service to get the home theater seating to us when we needed it. We appreciated our experience at The Big Screen Store in Waldorf and it was all because of Steve Gelrud. read more

This was my 1st time buying from the Big Store. I was really impressed I normally go to Best Buy and I did, but they didn't have what I wanted. I went down the street to Big Screen they had it at the warehouse said they can deliver in two day. I received a 4 year warranty and a sound bar. So in reality they beet Best Buy. I've another 1st store to go to from now on. THE BIG SCREEN STORE. JOHN read more

It's very hard to find dedicated, honest sales people but when you do it makes sense to always return back. Steve from the big screen store in Waldorf, sold me a Mitsubishi 15 years ago. Today my husband and I decided to stop in and guess who we see, Steve. Thank you again for your help and the brand new TV. Tee and Joe read more

11 years ag I bought a TV from Steve when he was in Largo and he really helped sift through the different technologies. Yesterday I bought a new one from him and and I wouldn't go anywhere else.....he really knows his stuff. I got a good deal on a great TV.....when I can I'll go back and get the new Bose system too ! read more

I purchased a large screen "Frame" TV from the Big Screen store in Waldorf and I love it. I was able to get it delivered and installed within a couple of days which was really important to me. The installer explained how to use it and it was easy. Also it looks Great! read more

My wife and I have been dealing with Steve at the Big Screen Store in Waldorf for over 15 years. He is awesome and once again he exceeded our expectations for our recent purchase. I highly recommend stopping by if you're in the market for a new TV or furniture. read more

I went to the Big Screen Store just to window shop. However, the customer service and the quality of the TV's and Furniture was outstand. Needless to say, I left that store spending a good amount of money. The delivery is very fast as well. read more

nice and professional service. quick and helpful when needed. would have liked to receive a delivery on weekend if needed. but, good job.

Great customer service...took the time to personally come to my house to resolve an issue!

Staff was extremely knowledgeable and customer service was outstanding.