Mr. Cortez did an excellent job working with my Phone. He took his time explaining what was wrong. It really help me understand what was going on. I was so lost. Thank you so much for helping me. I give you a (A ) rating for knowing your job. Great customer service and was very professional. von B read more

Do not go here!!! This photo is proof they damage my phone more. The tech name is there and all. I DO NOT RECOMMEND! My phone had a front screen minor crack. My phone was in perfect condition (minus the crack screen) . My iPhone 11 Pro was fully functional. I arrived to my appointment and gave then my phone . They said it will take 30 mins to fix my phone. Within those 30 mins they opened my phone. I sat outside in my car for 35 minutes. When I returned they stated they could not fix my screen because my volume up button does not work. They put my cracked screen back on the phone. I told him everything was fine with my phone until they touched it. I have to now wait for them to send me a new phone, but not the exact phone because the color I have is not in stock. To wrap it up , I took my phone there to get my screen fixed for 30 mins. They broke my phone even more. I currently have a phone that volume up button does not work, my facial recognition is not working, and I will receive a new phone that is not the color I initially picked out . read more

uBreakiFix by Asurion - Tech name that damage my phone . Clearly states my phone was in working condition before they put their hands on it. - Mobile Phone Repair Near Me - Brandywine, Maryland

Every time I come here I get greeted with friendly smiles, and great customer service. Thank you for making my day easier.

Great and convenient services. There was a delay getting the equipment afterwards but, most electronic shops get backed up. i just wish there was some communication when the timeline changed. read more

I had an A+ experience at this location. Mikaela was great! Despite the time She fixed my phone without any hestation or questions asked. The store was clean and everyone was pleasant and friendly. Definitely an example of premier customer service. Thank you!! read more

Brittany was able to change my screen protector and put on a new one quickly. Great customer service, prompt, professional service. I've always had great service whenever I've had to take my phone to this store. Thank you for always doing a great job! read more

My iPhone needed an analysis done because it was turning hot and battery wasn't staying charged so I took it to the Brandywine MD location and the customer service was friendly, polite and helpful with a smile. She asked me questions about my phone before she took my phone and once done brought it to my car because I waited! She said if I had any more problems or concerns reach back out to Verizon. I was impressed with her service because a smile can take you a long way! read more

The last two times I have scheduled to have my phones serviced it has been horrible. The technician will tell you they can move your appointment around or reschedule it for you but if its convenient for them they absolutely can and do. I have been contacted several times regarding my appointments. If I could move to an earlier time slot because they finished their last appointment early but when I contact ted needing a different time they all of a sudden cant move the visits around. In addition, I came today to get my phone screen fixed, I was contacted this morning and told to come between 3-4pm becasue they will have to calibrate my phone screen and the mobile tech has THE ONLY cailbration machine for my device. I get there at 4:40pm well after the time told to come and they tell me the technichian is not back and they wont be able to even start on my phone for an hour since he is an hour out. It was a waste of my time and gas and when I asked if they could just reschedule my visit so I could have someone come to my home they said no they cant BUT when they need to move your visit up, they certainly can move your visit around on their caldendar. I hope the service improves unfortunately they are the only repair place in the area so I have to work with them but if I had another option I would choose another place to be serviced by. read more

Great customer assistance! The salesperson was friendly and walked through the benefits of having a plan. I purchased one to help manage my household electronics. Would recommend this business and location. read more

Brandywine, MD location- All went well with trade-in. Place was very clean and welcoming environment. Knowledgeable and friendly staff member. read more

The tech got my phone workin in know time great experience. The connection on my phone was t working but she had the knowledge to place the phone on a wireless charger hello read more

After a frustrating week with multiple electronics, i find out my computer screen is broken. I got to best buy but my warranty expired. I was told it may just be cheaper to buy a new laptop which was not in the budget. I had seen uBreakiFix before and thought i would give them a try. I called and was told they should be able to help me and told what specific days of the week the person that could work on my type of computer would be there which seemed appreciative of my time. I believe i worked with Mikaela, who told me all about the benefits of asurion+ which helped lower the cost of my repair. She gave me a very accurate time frame of how long it could take to get the part and repair. She call promptly after it was fixed. When I went to pick it up, she mentioned an included perk of the asurion+ plan which helped speed up my laptop at no cost to me. While not having the laptop for a week was definitely trying at times, Mikaela and whoever else that got my laptop together, made the experience pleasurable. Would absolutely recommend without hesitation. read more

When I walked in, my phone screen was ugly. When I left my phone with the experts, it was still ugly. When I picked my phone up 2 hours later, it was pretty & functional again. I got exactly what I paid for and that's all that mattered. K? Bye! read more

Would definitely recommend this place. Employees was very helpful & I received my phone in a timely manner

Staff was very professional in diagnosing my laptop computer problem and timely fixing. I highly recommend ubreakifix Brandywine Md.