The staff was not helpful at all. I was told to bring my devices in that I was returning to…read moreVerizon. I bring the box and they see a shipping label. I was than told to bring it to a USPS store myself? Something about a warehouse issue that has nothing to do with me but a buisness issue. Im sorry do you not have a delivery system that drops off and picks up boxes from your Verizon store? Get the communication right, customers should not be told one thing and than be directed another when you show up. If this has been happening for a while I would think a better solution would be just to take the dang devices and let it be taken when your delivery system comes? Wow I fix the issue. However thanks for the tape to seal my box.

Terrible service AND they close early without notice. I arrived at 7:30 and a couple joined me at…read morethe door. We knocked on the door and called but no one came. I returned the next day to pick up equipment and of course no record in their system. Called Verizon and it's listed as waiting for pickup at that location. Contacting corporate, they should be out of business.

I went in to get information because I wanted to switch from Verizon to T-Mobile, first I walk in…read morethe store and the store was EMPTY no employee, I knock on the employees back door and one lady comes out and says she is taking her training, the 2nd lady comes out and said she went to the bathroom, there was a 3rd employee that they said he wouldn't come to greet the customer because he was on break, NONE of that has anything to do with me. The one that was taking the test rushed thru my questions, and them told the other girl, I don't want my test to time out-she will take care of you, the other lady definitely was in training, so I paid my bill and left.....worst service/non service ever.....never returning

Store #4QSQ (La Plata, MD) Went into the store after seeing…read moretheir promotion on tv. I had been with Verizon for 5+ years and was looking for a better deal. The assistant manager WAS very knowledgeable and helpful BUT! Corporate/Micro-Management is a completely different issue. Not one chair for customers.... I stood for hours! Keep in mind I have had both hips completely replaced! When I brought this issue up with the assistant store manager, I was told UPPER management requested ALL chairs to be removed because it made the store look to cluttered/busy. ?!?! You would think a fresh coat of paint among with other thing's would be more of a upgrade, appeal. Thankfully, the assistant manager offered me HIS chair. SAD...VERY! SAD. If you are disabled.... I suggest bringing your own chair (if your willing) until UPPER MANAGEMENT follows mandatory protocol.

The AT&T store in La Plata, MD has a SUPERSTAR named Susie. She greeted me and was so helpful…read more Because of her, I bought 4 items. She knew what I needed and wanted and made sure I got the deals available. The other person (male) never acknowledged my presence but Susie saved me a complaint call to AT&T. I love great customer service! My business is based on educating companies about how to execute service-- without customers, businesses would not exist! Susie needs to run that store or teach her colleagues how it's done.

We went to this store to find info about phones and plans for our family of 6. Tony and Mike went…read moreabove and beyond to provide excellent customer service and get us what we wanted. They were very knowledgeable and patient when we hit a few hurdles in the process. We left with great plans, phones, and a great customer experience.

Candace, the owner is awesome! She's great with customer service and knows her stuff with the…read moreequipment and what has to be done as well! You won't be disappointed when she helps fix or recover your phone!

This place is great!!! I needed to get my camera lens fixed on my iPhone. The woman working was…read morevery polite and did a wonderful job fixing my phone. She was finished before the estimated time. They have a nice little space to wait if you want to, or you can leave your phone and come back. I definitely will come back here for any technological repairs. They're located back in the business complex, but it was easy to find with my phone.

I bought a new phone there five weeks ago, wanted a better reliable service. the reason that I went…read morethere was that I had a boost Mobile phone and I could trade it in. The carrier would be AT&t and I was assured it would be good reliable service buy the salesman . Everything was good until the third week after I bought the phone, now I have no internet unless I drive somewhere and park in their parking lot with Wi-Fi. In the past 15 years I have never had a cell phone that did not have internet service, unless you were in a dead zone. I always had internet service at the house and when I drove out but now I do not. This was an H2O phone, and used the AT&t network. I guess I have to go to another carrier because this is ridiculous.

My phone had issue when talking other person could not hear. The young man noticed it was dirty at…read morethe mic area. He cleaned it with a vacuum. One time before, phone was on some wired access settings where I couldn't even get my phone to do what I want. It was real frustrating. Great customer service too.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!