I reached out to this company back in September to get my laptop screen fixed. The number on Google…read morewas 301-751-5869 at the time. I prepaid for the part as they said they had to order it. On September 20th they called and left me a voicemail saying it was finally in stock after some sort of delay because originally they told me it wouldn't take that many days to arrive. The part arrived. I brought my laptop up to the mall and left it there for a few days. I had to keep calling to check on the progress of my laptop. I decided that one day I would just come up there since I didnt live that far from the store. I came to the mall and asked about the status of my laptop. He told me I could take it home but that they broke something different in the process of fixing my screen. The broke the "bezzle" so basically I cant close my la[top down all they way and have to be very careful with it while using it because the screen could fall. The placed tap on the screen to hold it up from falling apart and told me that they had ordered another bezzle and when it arrived they would call me so they could put it on. Because I use my laptop for work they told me it was fine to take my laptop home and to just becareful using it. I called the store back every couple of weeks trying to be patient. I would call every 2 weeks then i think i waited 3 weeks then another time i waited a whole month before I started to get frustrated and wanted answers. This time when I spoke with them they said they ordered it but it was taking a long time arriving, that it was hard to locate that part but it was in route and the moment it arrived they would call me back. So then a few days after Christmas I decided to go to the mall again and talk to them in person. I asked the guy at the desk where the part was for my laptop and explained the situation and he seemed nonchalant stating that they changed management and the people who use to work there no longer work there. Seemed very fishy and upsetting so I asked who the manager was and who was in charge of things and told them the last people said my part was on its way to the store. He basically told me he couldnt help me and that they changed thier number. Now when i look on google it says the store number is 240-633-9373. This is unacceptable and i deserve for my laptop to be fixed or this company owes me a brand new laptop for heir negligance on informing customers that they were getting rid of team members while parts where being ordered that customers were still waiting on. They literally told me they broke the bezzle while replacing my screen that it was on them and that they were ordering a new one. This is not right

absolutely terrible experience. very polite people with terrible business skills…read more the left hand has no idea what the right hand is doing. you cannot believe anything they say. when I went to pick up my computer, after leaving it for repair, and instructed to pick it up, I was told upon arrival, OOPS after we looked at the computer this morning, you will need a new hard drive. Sorry for telling you to pick it up today. No call, email or text. This happen multiple times (over three). Excuses and the upsale is what you get to look forward to with this business. Save yourself the disappointment and headache, find another computer/cellphone repair business. they earned less than 1 star. Complete waste of time and resources doing business with The Fix - St. Charles Towne Center

Great job, I got my screen fixed. Highly recommended. If I need to fix my iPhone again surely I'll…read moreget from them

I had issues with my PS5. I took to them, a man there was so helpful, figured out the issues and…read morefixed PS5. Highly recommended

Very great experience. Had water damage to a phone after a trip to Puerto Rico. I was able to get…read moremy screen replaced and phone functioning. Highly recommended.

He is AWESOME, professional, affordable,efficient and polite! I will always book with him to get my…read moredevices fixed. Keep up the good work TJ!

Candace, the owner is awesome! She's great with customer service and knows her stuff with the…read moreequipment and what has to be done as well! You won't be disappointed when she helps fix or recover your phone!

This place is great!!! I needed to get my camera lens fixed on my iPhone. The woman working was…read morevery polite and did a wonderful job fixing my phone. She was finished before the estimated time. They have a nice little space to wait if you want to, or you can leave your phone and come back. I definitely will come back here for any technological repairs. They're located back in the business complex, but it was easy to find with my phone.

Stopped the store today. I was greeted by the manager. I explained my situation. He explained the…read moreprocess (destroyed s23 Ultra screen). We discussed my options as I had a Note 9 and a iPhone 14. He placed a temp screen on my s23 and proceeded to transfer the data. He was very professional and explained the entire process. I would definitely go back.

Dropped off PS5 on a Monday to see if it could be repaired because of a storm power surge. I waited…read more5 days Saturday to call because I was told it would take 3-5 days to repair. After 5 days of no communication I decided to call and to find out that they couldn't get it to turn on was a big disappointment and that I paid 64 dollars to have it repaired was mind boggling. They have to do better !!! Don't recommend for game repair

Valentin delivered excellent service and care when he replaced my daughter's Macbook screen. The…read moreexperience was quick, and his professionalism exceeded my expectations. Merci

My stolen phone was found discarded in the street where cars ran over it multiple times. The…read morescreen was badly damaged but miraculously the phone itself still worked. The delivery for the new screen he ordered was over 10 days out. Valentin graciously took a very old phone I had in a draw, got it working so I would have a phone in the meantime. Once fixed, he gave me back my beat-up, run-over phone looking better than brand new and in perfectly working order. How's that for customer service!! He's got my future business from now on!

Jeff did a wonderful job assisting me with my phone. Excellent work Jeff and prevented me from…read morehaving to buy a new one. Thank you Jeff.

They were so nice and recommended a good quality case. My phone was fixed perfectly and it's worth…read morethe money.

My son's laptop played movies, video games and was able to do school work. We started hearing a…read moreclicking sound looked up what that sound was and found out, it came from the fan (ball bearing). The laptop never overheated we wanted to make sure to get it fixed right away. The tech that was working on my laptop said he needed help with the work after I paid the invoice on 9/10 but Gavin the owner refused to help him. He has some personal issues with customers of certain RACE and Political views. My son keeps asking me for his laptop, it really hurts me saying I don't know. The shop doesn't like us and won't do the work. It's starting to really hurt me as a loving father to see them hurt my son like this. The place is called PC Qwik Fix and it's been there almost 2 months. I called a few times and the first tech decided to do the work without the help. While doing the work something went wrong after installing the fans. I was told the laptop has no video now. But everything worked when I brought the laptop in (played movies and video games). They said it needs a mother board and they can't locate one. A PC fix place can't find computer parts. I can find computer parts online. I tried to buy a new laptop from dell but my credit I guess isn't that great was turned down. I would go anywhere but here for computer work. If you do go here never pay first they won't do the work then. Paid invoice for Fans on 9/10/20 it's 11/2/20 I still don't have the laptop yet. Tried to give a small business a try, huge regret not going to BestBuy

This computer repair center will have to get NO STARS!! The…read morereason why I say that is because I visited the shop and the staff were not wearing protective masks over their face. Two guys that worked there and then they both allowed 2 other customers come inside with out mask. Signage at the front door but I guess it's for show. This is reckless and selfish business operations. This small business will not make it through this pandemic especially if we have to shut down again. Plus I'm definitely going to get the word out!!!!

Mike is an IT professional. He repaired my laptop and kept me informed throughout the process…read more Highly recommended!

I found Mr. FIX IT through a google search when my computer just stopped working. I was in big…read moretrouble because I had 2 online college assignments to complete and with no computer i was dead-in-water. Meeting Mike the owner was a pleasure and he assured me even though he had other work in front of me he would test and fix the problem as soon as he could. I only lost 1.5 days of the week and had my computer back as-fast-as-possible. Great person to talk to and great service.

I'm writing this review to warn others about a serious issue at this Staples location on Festival…read moreWay in Waldorf, MD. On Saturday, I shipped a UPS Express envelope containing a car key. The staff saw the contents, watched me seal the envelope, and processed the shipment. I paid roughly $80 for express service with a guaranteed Tuesday delivery. Days later, the tracking still shows "Label Created." UPS confirmed repeatedly that they never received the package from Staples. That means it was never scanned, never transferred, and never entered the UPS system. When I called the store, the manager was extremely rude, unhelpful, and dismissive. Instead of taking responsibility or even attempting to look into the issue, she told me to call UPS--despite the fact that Staples was the last place the package was seen. This is a serious failure in both customer service and package handling. I expected Staples to take accountability for a package they accepted and charged me to ship. Instead, I was met with hostility and zero support. I will not trust this location with any future shipments. In the meantime, I had to launch investigations on both ends which is still in progress, but I'm all in for the fight for justice. They should be mindful that most of the world is dealing with something. A little grace and compassion for others in all we do can go a long way.

Came in looking for an item for work. I knew exactly what I was coming in for, I just didn't know…read morewhere to look for it. On that note, why is it that all Staples have the musty smell? I came in and wandered around for a few minutes. Went up and down a few aisles before I, by myself, spotted the area I needed to be. No store employee asked if I needed any help finding anything. Granted, this isn't a big box store that sales everything, so the staffing numbers aren't as high as those places. However, it would have been nice to be pointed in the right direction without having to waste so much time. I did look over what they had on hand. Unfortunately, what I needed they did not have. I know I could go online to order, but I kind of needed it right then and there. But it is always and hit or miss type of store to visit.