This specific location doesn't exist. Went online to schedule an on-the-go appointment to get my screen fixed and it let me. Waited over an hour for a confirmation. Drove to the physical location to see what the deal was and it was no longer there. read more

Workmanship warranty is garbage. I had the screen replaced on my iPhone and brought it in after the screen stopped responding to touch about 2 months after replacement. They took it back to be looked at, and handed it back a few hours later and told me it was fixed. If it happened again, they would send it off to their Arlington store for replacement. Great! 7 days later, same thing happens... So when I take it back the second time they said that there was damage to the LCD connector on the motherboard. It was lifting off the board, hence the unresponsiveness. This hadn't been mentioned to me the first 2 times being seen here.. So obviously I was confused. The only time this part is touched is during screen replacement. They said the phone was brought in with this damage. I broke my screen in October of 2016. I had it replaced May of 2017. Worked great with broken screen for 6 months.  They claim the damage is from the then - but not symptomatic until a few weeks after screen replacement? ...Doubtful. I certainly haven't cracked open the phone and messed with the LCD connector on the motherboard. Only one person did. You do the math.  I brought this up, but they refused to acknowledge they caused the problem and fix in accordance with their workmanship warranty. They offered to fix the damage they caused for $180. No thanks! I asked for documentation saying this damage was pre-existing. It should have been caught in a screen replacement and documented. One guy told us they had documentation claiming the damage was there at original drop-off but then recanted when we pressed for it. Now I'm stuck getting a new phone, right before a release of the phone I've been waiting for. You may save a few bucks up front here but it costs more in the long run. read more

I came in to have my phone repaired and the young lady that helped me was awesome! She was very professional and helpful. I would recommend her and this place place to all my friends! Not only was she very hospitable, she was very attractive! I believe her name was Tania. Thanks so much ! read more

I really wanted to leave a good review since this is super close to home and I am literally the murderer of all phones and frequently need these types of services. My screen replacement and all went fine. No issues. They were done in about an hour and I haven't broken it *yet* While checking out they ran my card, the guy mumbled something about it not working and then swiped it again. He got the "duplicate transaction" error. He continued running my card and getting the same error. I mean, I'm telling the guy it worked if it says it's duplicate. So he changes it to $78.99 from $79 to "bypass" the error. AKA, charging me twice. So while standing there I bring up my bank account, show them the duplicate charge and they "refunded" me for the duplicate transaction. Here we are, 3 weeks later and no refund. We've gone by twice now and they said each time they have already refunded. Nope. We FINALLY got a check, but honestly.. it was so preventable and was so poorly handled we won't be back. read more

I just got my phone repaired by tony at the itouch repair shop in Alexandria for the second time because I keep dropping my phone and breaking the screen but Tony always does a great job! I should just get a new phone but I have to much memories in my phone to let it go lol. Anyways he also suggested a new battery which I've needed for a long time since my percentage always drops quickly !! So he replaced that also for a really good price ! I recommend this place and ask for tony ! Kal read more

Wife dropped her phone, so we took it in to get the screen repaired. Fast turn around time, nice people, they get 1 star for that. When I picked it up, he demonstrated that the phone worked, I checked the camera, electronics worked fine. It had one of those flimsy new - screen protectors on, I saw bubbles under the protector but figured it was fine. They said it was a new screen, I assumed it would be in mint condition so i didn't bother rejoining the protector and just took it home. Big mistake. Removed the plastic and noticed a 1 cm diameter chip in the bottom corner. With the protector on, it just looked like one of the many bubbles. This is about 10 minutes after i picked it up, I call them back to tell them. The guy says it will be a couple days for them to get a replacement. A week passes, have heard nothing from them. Wife calls them back, they say they need to talk to the supervisor and they will call her after. Ok, 2 calls 2 different responses, kinda odd but letting it go. Another week passes, still no word from them, I call and get their voicemail. I leave a message asking for a call back. 24 hours later I have heard nothing do I go into the store. They tell me they didn't get my voicemail from the night before and of the 2 calls before that, only the second one got recorded in their system. They then say that the chip looks like it was dropped so they won't replace it. They would give a 60% discount on a new screen, but a replacement was out of the picture. Completely different from what the first guy had told us. Given that the phone was in my possession the whole 10 minutes before i realized it was broken, I think I would know if I had dropped it. Which leads me to believe they dropped it before giving it back to me and just hoped I wouldn't notice it. Yes, it's my fault for not thoroughly checking the screen when I picked it up, but good customer service would address any issues before they occur such as telling me to remove the cover and examine the screen. Or at the very least, give some sort of disclaimer that when I leave the store any issues I find will no longer be their problem. In summary, good people, terrible communication and shady service. Will not be returning. read more

Shattered my iPhone 6 Plus screen and needed it replaced. Contacted some friends and they told me about iTouch across from the new Wegmans shopping center on Beulah Road. Showed up and within 30 mins my phone was fixed for cheaper than anyone else quoted me AND got a discount on a case/tempered screen. The customer service was amazing - very friendly and informative!! I Would highly recommend this place and will be telling anyone/everyone that needs cell repairs about them. Keep up the great work at a fair price and you all will be around for a long time! read more

This place is amazing!!!!! Good people and good prices on cases and repairs, the best thing that they replaced my iPhone X screen in 15 minutes!! Good service LOVE IT !!! read more

Repaired my cellphone after it got soaked, and fixed a software problem with my pc at the same time. Good work, and a discount since I brought in both items. Recommended, especially if you're disinclined to buy another phone, and need a repair service that guarantees its work. read more

Quick service at a lower price than most. Reasonable case prices and a good selection for older models.

Clean store, professional service, quick repair, and reasonably priced.... what more could you ask for? Julio did a great job.

Everybody else wanted 50% more in cost to repair my lens on my iPhone 6+ these guys (Steven) did it for less and fast. I live in Md and will be traveling to Va to do any mobile phone repair from now on read more

Tony fixed my son's iPhone screen in less than 30 minutes. Highly recommend coming here. He knows what he is doing!!!!

I looked online for a place open during covid. All things pointed to this place being open. Made an appointment online. Got a confirmation email and two other emails about my account. Along with two texts saying my work order was started. Hey there for my 1130 appt and a sign on the door says closed and to call a number. The woman answers it without even identifying it as a business number so I have to ask if I have the right person. Then she tells me she will call me back at noon and they will reopen at that time. I'm sorry I understand that Covid has place is shut down, and I would never give a one star review for something like that. But if you have all of your online presence saying you're open and you allow people to make online appointments, then you need to be there or change your system so that people don't drive out of your way to find out that you're not open. And apparently I forgot to actually post this. So I'll mot that this occurred months earlier than the posted date read more

I dropped my iphone and shattered the glass. I was able to get an appointment at the Alexandria location within an hour and my phone glass was replaced by Andrew in 30 minutes. Later in the day I noticed I couldn't hear callers, camera wasn't working and flashlight was inoperable. I went back to Andrew the next morning, he figured out the problem and replaced the part within 15 minutes. His genuineness, patience and customer service is by far the best I have seen as of late. A little kindness goes a long way and he has gained a customer for as long as I need repairs on my phones. read more

Amazingly fast and courteous service. Prices very reasonable. Needed an IPhone 6S screen repaired. Within 45 minutes it was repaired and cleaned. Service included an additional discount on accessories. Highly recommended for all your cellphone repairs. read more

Repaired my daughters Samsung tablet screen and repairs to my iPhone 6s. Great, Friendly customer service, everything was ready the next day!!! Hit me with a multiple device discount for the win! Excellent service will definitely return if any of my other devices have issues ! read more

Came through for me in a pinch. Dropped my iPhone and needed a repair quickly. Search online and found iTouch Repair; didn't even know they were so close near my home. Went in less than an hour before they closed and had the repair complete in about 30 minutes. Just enough time to run across the street and get groceries. Better than expected on the price too. Thank you. read more

This friendly shop just saved me from having to buy a new phone. Steven was professional and informed when I brought in a phone with severe water damage - honestly, I didn't have any hope it was fixable after being in fluid overnight. Less than 24 hours later and for a low charge, the phone is working just fine. This is my second time here, and I will be back in the future. Please disregard an identical review for TCS Repair - I think I mistakenly posted it for them first. Thank you, iTouch Repair. read more

Thank you Julio! Had a headphone jack break deep inside the port ..... he removed it and saved me from having to replace my new cell phone! He was knowledgeable, courteous and efficient! read more

Quick fast service available even for the less popular phones such as Sony. Plus the people were so nice and helpful.