Fantastic service from Bill (Bethesda)! He very quickly evaluated the problem with my android phone and repaired it quickly and efficiently. I'm seriously challenged by modern technology, and my sons are Apple only people (i.e., their eyes glaze over when you mention "android"). Accordingly, I was grateful that Bill was able to disregard my lack of knowledge without making me feel stupid. They now have a loyal customer for life. read more

I'm very happy with the customer service in this store. I like their honesty. I trust the staff to do their job very well.

Went to get my laptop fixed they gave me a quote on Wednesday and a time frame. Everything was done and ready within that frame and cheaper than other places I tried. Candice helped me out and did amazing! read more

Fast, friendly and helpful service! Had some trouble recovering old photos from a dead computer, and they pulled out all the stops to get them back. read more

My phone was repaired perfectly in the time that they quoted. Parts availability seems to be an issue for certain phones, but it appears that they communicate accurate availability times to their customers. It was nice that they have wifi so I could do some work as I waited, but the waiting area does not have power available, so charge your laptop beforehand. read more

Did great job on my phone and I would recommend having insurance but you just have to trust in the employees with your phone as far as privacy is concern read more

The staff here are really great. They are nice and knowledgeable and very up front with how much things will cost. Their prices are very reasonable considering the location (very convenient for street parking AND metro/bus) esp compared with the Apple Store. It's very easy to schedule appointments online, and they are very fast. read more

Can't recommend enough. My Macbook was already getting old and I thought it was finally toast after an accident damaged the motherboard. They were quick to diagnose and fix the problem and 2 weeks later it's working great with no signs of damage. Very timely service and fair pricing, and guaranteed no cost unless the repair was successful. Thank you!!!!! read more

Overall I'm happy with their service, they managed to repair my phone and their customer service was great. My only complaint was that it took them a bit longer then promised to fix my phone, but everything else was great. read more

UBreakiFix put a new screen on my iPhone in 2 hours for a reasonable cost ($85). Quick and easy without having to deal with the crowds and longer wait time at an Apple store. Staff were courteous and responsive. read more

Attach Photos Recent Reviews Michael M. 02 2/5/2024 My phone was inspected and repaired for a reasonable price. I dropped it off about 10:15am but the part needed wouldn't arrive until 2pm, I topped back at 3:30pm and my phone repair was complete. Great service, good work and no surprises. read more

Took my ps5 in to see why it turns off automatically. Was told they fixed that type of issue before. Waited two weeks and I had to call myself to find out the ticket was done and they couldn't fix it. Also now my PS5 doesn't power on at all!! Do not recommend any service from these people read more

Overcharge!!! Lie about affiliate of Apple. Charge 2x why Apple charges and claims it's untrue but I literally showed him he's charging over $100 more than Apple! read more

Another great service by Candice and Spicer. I have been going here for years if not a decade and I have had only stupendous service and customer service. I could fill the page, but simply put, simply the best read more

I had an amazing experience with uBreakiFix, and particularly with Candice! Candice was super communicative and friendly throughout the process, always keeping me informed about what was going on. My laptop had been sitting around collecting dust for about a year, giving me the "blue screen of death" and an error message. I had tried to fix it myself but to no avail. Not sure how, but I guess once Candice was able to get past the blue screen and run the diagnostics on my laptop, it was all in working order. And I walked away without paying anything. ZERO DOLLARS. I will be recommending uBreakiFix to everyone I know! The easy scheduling, awesome staff, and free diagnostics will keep me coming back for sure! read more

Awesome service, quick turnaround and friendly staff. Thank you so much for coming through in a clutch!!!

Got a diagnostic priced at $60 to tell me what was wrong with my laptop. After the diagnostic, I asked them to tell me how much the replacement part costs. They said the part was $200. I asked them to tell me what part I needed so that I could supply it myself. They refused to tell me which replacement part I needed. I eventually found what part I needed and it was only $70. They wanted to charge me $200 for a part worth $70, and they refused to tell me the name of the part to try to induce me to pay almost triple the value. Unethical business practice. All after a $60 "diagnostic." I wanted to trust this place because of its good reviews, but something must've changed. Avoid and good luck! read more

When my apple computer's operating system wouldn't load, just before a presentation, Candice at Ubreakfix reloaded it at the end of her day and within two hours of dropping the computer off. Really appreciate the responsiveness in an emergency. read more

Fantastic service. I called to see if they had a screen protector for my iPhone 13 Pro Max after wasting hours trying to get a new protector from AT&T (so much for a lifetime guaranteed replacement). Person who answered the phone told me they sold protectors then made sure to get my phone type so he could be sure the one I needed was in stock. Arrived with my daughter and was offered a great price and excellent service by Candace in replacing both of our phone protectors. Candace was awesome. I will be back! read more

Spicer is great, low-key, efficient, helpful! I am very thankful to have this place in the 'hood, with rarely a long wait.

They were quick to diagnose the problem and quick to fix it! Inexpensive and easy to communicate with (detailed texts/emails). Great location. Couldn't recommend more! Highly recommend. read more

The people in this store are great! Half the times I've come in, they solve my problem while I'm there (Ok, I'm a tech idiot), like cleaning the problem port. Then they don't even charge me. Candace has been there a long time & she's terrific! Very good at explaining things. Very patient. Ty is also great! Never had a bad experience there. read more

When you tell customers it will take two hours to fix screen of cellphone, let's try make it happen and if you see it can't, then just tell them and be upfront. Instead, we arrive after 2 hours and get told it might be another 30 minutes or it could be another hour. Let me set the scene, it's a Saturday before a snow storm and my husband works in IT and needs his phone. His phone is not just work it's also his connection to his family overseas and a health tracker for his diabetes. He took it in the morning and we got the text after 5 that it was ready for pick up and the store was closed. Next day, snow, calling store, leaving messages and emails.. will you open later today for us to pick up phone? The call center says they not on the list as a store expecting delays they should be open. We live an hour away, are you sure? One person says yes to an email I sent earlier but the person at call center says they should get back to you with a time for picking up your phone. Call in an hour if they don't call you. Over hour later, new person, we got hold of store owner who can't get anyone to open the store, they will reopen Monday at 10am. Will they? It's super bowl Sunday. Monday 10:17am store not open and one person waiting ahead of me. Why did we choose this store so far from home because 1) my husband had used them in past and a lady had helped him and things went well (other reviewers mention someone, maybe it's her); 2) they said they could fix phone screen in two hours. It was very frustrating experience. So if you don't need your phone and there is no urgency, then this is the place for you. Good luck! read more

uBreakiFix by Asurion - Waiting to be let in to a store that opened late. - Electronics Repair Near Me - Washington, DC, District of Columbia

I'm 80 years old. My smart phone is always a challenge. I got a virus. Didn't want to go to an Apple store (avoiding crowds), so I went to uBreak....at 3510 Connecticut Ave. Very courteous & helpful. Fixed in under five minutes. Refused to charge me. I'll be back. I recommend this shop for people my age. read more

The staff is technically proficient, and nice. They are a local division, and it is great to go there instead of the Apple store. They address your issue quickly. On my most recent visit, they did my diagnosis, fixed something simple and told me how I could solve my problem, all without charge. I have been there three times, for iphone and computers, and happy with results. read more

Between my husband and I we've had 4 iPhone screens replaced at uBreakiFix, and it's always been done fast and perfectly. New screen works as well as the originals. Well today I went in for a different issue, a new one for me! My iPhone 8's charger jack, where the little charger, or headphones, go in, wouldn't allow anything in. Battery already lower than 20% and PANICKED that I wouldn't be able to charge it and would need to get a brand new phone, I quickly went over to the store. Andy, the most pleasant and helpful employee, identified the issue as something stuck in there and was able to remove it in literally 2 minutes. Wow wow. This issue was probably a very simple fix by someone a bit more electronics hardware savvy than me, but for me it was a disaster. These guys are knowledgeable, efficient, and so nice and polite. Any and all phone issues, HEAD OVER THERE, you'll be glad you did!! read more

I came in to get my phone screen protector replaced. Guy came back and it was filled with bubbles. When I mentioned the issue he shrugged, "yeah, I'm not very good at it." I guess it was a decent deal since he just charged $10 and instead of even attempting to fix it handed me another screen protector (no box or supplies, just a loose protector). But this was hands down the sketchiest and laziest experience of my life. read more

The technician arrived on time and replaced my i phone screen in 15 minutes. He returned my phone in perfect condition. Great service.

U BREAK I BREAK IT MORE No one contacted me about repairing the details that they broke, although they promised to do it yesterday. Now my laptop refuses to accept the repair of other workshops referring to the fact that a substandard repair was made before(after repair in ubreakifix internal parts were broken) . read more

uBreakiFix by Asurion - broken connector - Electronics Repair Near Me - Washington, DC, District of Columbia

Have used their services for years and always get fast quality results. Their prices are competitive and the staff is friendly and helpful. If you break phone screens head here. read more

Super helpful and quick to fix cracked iPhone screens-- they take walk-ins and have replaced cracked phone screens in an hour or less. This location is good too since you can run errands at Target across the street and/or grab a bit at a neighborhood eatery while you wait. It's also conveniently located just up from the Metro station (red line). read more

New charging portal was installed in my iPad. The repair was done on time and the service staff were professional and helpful.

Go to Apple for your repairs. I had a perfectly functioning iPhone 6 for 4 years until someone knocked it out of my hands, shattering the screen. I brought it here. I ought to have walked when I got pushback on their "Price Match" policy. They eventually agreed to match, but not beat it by $5, as their website guarantees. Got it back within a few hours and when I picked it up it the screen was glitching (intermittent ghost clicks and unresponsiveness to clicks/drags). They suggested I take it home and bring it back if issues persisted, which they did. They gave it another go and now 4 months later it is once again barely usable (conveniently just out of warrantee). UBreakIFix cost me $90. Apple charges $129. Treat yourself. It's worth it. read more

This place is great, and Ayinde was super helpful. I'd come back here in a heartbeat.

Upfront disclosure: I'm not a techie nor someone who craves the latest gadget. So when my 2-year-old, inexpensive ($100) smartphone died, my first instinct was "Can it be repaired cheaply?" I took it to the pleasant people at UBreak/IFix, 3510 Connecticut Ave. The answer, not surprisingly, was "Get a new phone." (Which UBreak/IFix doesn't sell, so there was no profit motive.) They told me that I had a bad habit of overcharging the battery, which was dangerously swollen (a hazard I didn't know about...don't leave your devices plugged in overnight!) and not worth replacing; removed the SIM card so that I could safely take my old phone to an e-cycler; and charged nothing. When I protested that I should pay at least a small amount, they said "No, we appreciate your business, just write a nice review on Yelp." So I am. Thanks from a grateful customer who's bound to return. read more

Candice provided the absolute best customer service imaginable. I felt she could feel my distress about my phone situation and she calmly outlined what she was going to do. While she did not offer any guarantees, she ensured me that she would do her very best to get my phone in a condition to where I could use it for what I needed at the moment. She kept the phone overnight and I did not mind because she provided me with a fixed screen and the price she quoted me was the price I paid. She did not try to upsell me or anything else and she did everything with a beautiful smile. Please ask for her by name as she is a knowledgeable and tremendous asset to this location. She is truly as good as it gets! read more

I was impressed with their streamlined process and customer communication. They fixed my issue with a tablet in a timely way. Will definitely use them again. read more

This shop is known for mobile phone repair; however, my MacBook Air was dead. Candice performed an outstanding repair which included complete diagnostics. Work was done promptly upon receipt of replacement parts which arrived within three days. Prices are reasonable. An honest and qualified shop. Thank you very much! read more

Contacted uBreak a few months back re an MacBook keyboard issue. Not only was Candace extremely professional and competent, but the repair price was about half of what Apple Georgetown Genius was going to charge me. And this was during the holidays, so we had to contend with holiday shipping during the holidays, etc. I couldn't be happier with Candace and uBreak service. read more

Very friendly staff. Mostly useless service. Booked an appointment for today at 1722 7th Street (name, phone number, type of phone, issue) just to be told when I show up today I need to drive to the Cleveland Park location because my Google Pixel battery isn't stocked at the 7th street location. I go to the Cleveland Park location and essentially, they didn't fix the problem I came to them with. Namely my phone battery is overheating and causing my phone to shut off and restart dozens of times a day. Explained the problem and was told I'd need a new battery, informed of the charge for it ($79 + tax, reasonable) and told to come back in 2 hours. When I pick up my phone I walk back out to my car and before I've even started the engine the same problem is happening, "looping". I walk back into the store and am told, "hmmmm... maybe it's the motherboard." and then am told my phone is basically screwed. As I type this my phone is sitting next to me charging and has already restarted 3 times in 10 minutes. I literally can't even charge the GD thing without it overheating. Cool. Glad I just paid you $85 to fix a problem and you didn't... These "Professionals" cant even diagnose the problem. They're the Jiffy Lube of phone repair. AVOID AVOID AVOID read more