There are better things on the horizon but it's definitely not this Verizon store. I came in to trade in my old phone. The person assisting me pulls out his phone and starts watching the football game. With the sound on. While he was helping me?? Luckily his manager told him to quit it but things only went downhill from there. Got the phone traded in but they wouldn't activate it for me which was odd. After much back and forth I left. They were super unhelpful- the one associate had an AirPod in while helping customers which in my opinion is very unprofessional. Many hours later and after much chaos I got a Verizon store in Boston (Medford) to activate my phone remotely. My recommendation: unless you want to end your day in tears DO NOT come to this store. read more

zero cell reception at arlington virginia hospital. new iphone 17 and 5g welcome package wirse yhan 12 and old package. read more

please buy iPhone in store. they are scam and not honest with word special salesman in that particular store

What a Joke, I was on a chat 1 hour to cancel my mothers $30 land line service. After an hour when I complained this is the response I got. "I'd like to inform you that cancellation of service is not as simple as clicking a button. We have to go through a few pages, such as equipment return, final bill, and so on, to prepare the disconnect order to make sure everything is taken care of properly. Additionally, we are required to provide mandatory disclosures on chat before processing the order, which is why it's taking longer than you expect." We moved our cell phones from them a few years ago and will never go back. Do you think they may need to look at thier procedures. They can sign you up in minutes, but take an hour to disconnect. read more

Came to this Verizon, got here 5:30. Hours posted are 6 pm (see screenshot). 5 clerks all standing at door say they closed at 5! First, if closed why are they standing here and not going home? 2nd, they were rude! 3rd, there are 5 of us here - we all saw posted hours as 6 pm! Fix the posted hours or honor them!!!! read more

Verizon - Posted hours show 6 pm for this location. - Mobile Phones Near Me - Arlington, Virginia

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I worked for Verizon and help build the solid cellular network it uses. It is amusing when sales guys become the switch tech and tell me I don't know much. Only at Pentagon City I get this. So I switched to Mint mobile where customer service is now a robot but get everything done that I asked for. Sad times we are in. read more

I recently visited the Verizon Pentagon City Store to upgrade my phone. It was at least a 30-minute wait (with just 1 customer ahead of me). After reading some of the previous reviews, I honestly did not know what to expect. I was pleasantly surprised. My Verizon Specialist, Marc, was outstanding! His attentiveness, attention to detail, charisma, knowledge about the products/services and professionalism exceeded my expectations! No one likes to wait but THIS TIME, Marc's customer service made it worthwhile for me! #happycustomer read more

Worst customer service. Messed up our order twice for a new remote. Routors have gone bad twice. Just awful

Awful service. 120$ stolen with staff. 2 hours of waiting. Never again will I use this shop

Instead of answering some pretty simple questions, they steered us towards a monthly service fee technical program that's affiliated with Verizon. read more

The hubs had a question about his phone, so since we were in the area, we decided to stop by this Verizon Wireless location. When we walked in, Terrence greeted us right away and helped us out. He was pretty awesome, as he answered all of our questions and took care of an issue. He made sure that everything was in proper working order, made several confirmations, and made sure we didn't need anything else. Some terrific customer service, I tell you! Located near Perfumania on the 3rd floor of Fashion Centre at Pentagon City, if you are looking for an upgrade, phone accessories, and/or billing questions, stop on by! +ask for Terrence! :D +located on the 3rd floor near Perfumania (Fashion Centre at Pentagon City) read more

I am appalled about the service from Verizon!!! We have had Verizon for many years and we have hit a wall this year. On October 31, we came home from a vacation and had no servIce for wireless, land line or television. Verizon technicians came out after having us reboot, etc., etc. Since then, we have had many LONG phone calls and a variety of technicians at the home. Here's the latest! The land line isn't working, and the technician was supposed to be here todAy between 1 and 3. We called at 5:00p.m. And they have no record that someone was supposed to come out today!!! This is insane!! We have never had such poor service in our lives, and we're old! read more

The customer service is very poor in this location. Mainly the staff are extremely slow in dealing with customers. In rush hours you can expect to stay for a couple of hours for just buying a phone case. I asked for a shipping box to send my phone over to Verizon, the associate told it is ready but took them about an hour before giving it to me. It's a bad place unless you have way too much time to kill. read more

Thank you Vincent for the best customer service! #employeeofverizon Vincent was very patient with me, even though I was extremely unprepared, with an iPhone that hadn't been updated in a year, and backed up in over 2 years. I did not expect such a helpful service at Verizon to be honest. read more

I was kinda mad when I wrote the original review. If you go here for anything and you have it shipped and it's going to the wrong address, just force them to cancel the order and do it the right way. The that helped me was being lazy and he just sent a message to the shipping department. This caused me a lot of headache. read more

TEAMWORK! LEADERSHIP! Thank you for walking along side with me to find out everything I wanted to know about the products I was looking for. You guys have a good flow in juggling customers & kept everyone happy while I got what I needed. I live far away from the store & didn't get the service I needed downstairs at the fruit store who shall remain nameless. God Bless you. read more

Walked in with my family to see if someone could help we with a problem I'm having with my phone. After being ignored by five (5!) "employees" and not seeing any discernible system by which to determine whether I would EVER be waited on, I decided to find another location. Any other location. The aggressive indifference to our presence was offensive, off-putting, and oh-so-emblematic of modern retail. A truly horrible performance. read more

I don't like when stores try to make you spend money you don't have or get something you don't need or want. I came in for a simple question and the associate tried to get me to upgrade and get some other stuff (Hum) that I didn't want. When I said no she persisted. Annoying. She was really nice but I really wish they would stop doing that. She did help me with updating my plan and it seems like I'm paying a little less each month for a little more storage. read more

Customers beware! I was switching from ATT and was helped by Wayne. It was weird. I had picked everything out online and was turning in phones, but they didn't have the phones I wanted so Wayne gave me a box to mail in my old phones and said to do that once the new ones came in. He wrote his number on a sticky note and said to call to finish the process when the phones came in. It felt weird, but I hadn't changed carriers in 19 years so trusted him. Wrong decision! Trust your gut. The new phones came and I called. He said he wasn't working and to call back the next day. I did and texted and got no response. I drove back to the mall and went in and the representative in the store had no clue what "finish the process" was and said everything should be good. Fast forward a few days and I want to figure out something with the account and find I can't sign in online. I chatted with support on the web and they said they couldn't help as I had to have set up something in the store and didn't know the pin. I was told I had to go back to a store and show my ID to get something reset. I did that today and was shocked to find that I had been signed up for things I didn't ask for and rather than saving money switching to Verizon, Wayne had increased my bill by several hundred dollars. This is not an exaggeration. The representative at this store (Alexandria) had to call tech support and it took nearly 90 minutes to sort things out. Avoid the Verizon in Pentagon City mall unless you have money you want to donate to Verizon and have hours to spend trying to sort out issues they cause. read more

After signing in and a 20 minute wait I looked up and was watching the Verizon employees helping people that just walked into the store out without signing in. Prior to this one of the employees had said that I would be next to be assisted. This store just lost out on a possible sale of a cell phone. Though convenient to my work, I will not be going back to this store again. I would put 0 stars but Yelp made me put one star in order to write a review. read more

This place is definitely to be avoided. First of all you walk into loud music. Then you see people sitting all around playing on their telephones and you realize they're waiting but nobody actually tells you that. Then at some point you find out you have to add your name to a list to get waited on. There is no one there to greet you when you walk in and take your name and added to the list so there would be no way of knowing . In trying to figure all this out and asking questions the employee I spoke to was rude and dismissive. The only reason I stopped in because it is close to where I work. I was told this place is terrible and that it is related to the fact it is corporate-owned and the employees don't care much about the customer. Somehow that sounds right to me. read more

This place is bad. Like real bad. Had an appointment at 6 and it took me 30 minutes to even be greeted. Once I was they said they had no record of my reservation and put me in line behind two others. I got a text that said I was third in line and that I'd receive a text when I was next so I went to the bathroom expecting to be texted if my turn was coming up. I came back to the store after about 10 minutes and multiple people who were signed in after me had already been helped. The man working said he couldn't find me when it was my turn and I explained that my text said I would be notified when I was next and he said the employees don't abide by that system. In the end, they couldn't help me with my tech issue. A complete waste of time and joke of a store. read more

I have been impressed with the new improved customer service level at local Verizon Wireless stores. I was there looking for accessories for my new phone and the staff was able to help me out. The accessory was not in stock at the store but I was able to order it to be shipped to my home and free shipping to go! read more

This place is a joke walked in no introduction. Then somebody asked if we signed in.... lol and the guy that signed us in just did that and told us to wait when there's no one else in the store read more

I had a MUCH better experience today. Mo is exceptional. He greeted us and added us to the waitlist list as soon as we walked in. The wait was short. He looked at account and gave us suggestions. My mini me was excited with her new phone. And I was very happy with the customer service we receieved. read more

I lived in 4 different countries and Verizon provides the worst internet connection of them all. Moreover, salesmen at the selling point in Pentagon city even try to scam you by selling overpriced phone covers and related items for 5 times the price you can find online. A disgraceful company of robbers which is alive just because it is a quasi-monopoly. read more

My dude and I took a big relationship step yesterday: putting him on my phone plan. We thought about doing it over the phone or online, but it's a confusing process, so we decided to take a trip to Pentagon City to the Verizon store. TJ immediately greeted us in between helping out someone else and was able to walk us through what we had to do. I was seriously impressed with how he was able to juggle helping multiple customers at the same time! He definitely knew his stuff; we walked out of the Verizon store with my dude added to my plan and with instructions on the next steps we had to take with my dude's old carrier. TJ made a confusing process crystal clear and I wouldn't hesitate to head back to this location if I run into any problems. read more

Do not go with Verizon internet in this area. We live in Alexandria, VA and got rid of Comcast due to the monopoly. Bad decision, sometimes you have to live with the evil monopoly until the market catches up. Here is our Verizon supplied internet tonight: "Internet speed test 015102050100+ 0.35 Megabits per second Testing upload... 0.06 Mbps download 0.35 Mbps upload Latency: 950 ms Server: Washington, DC You're online but... Your Internet download speed is slow. Web browsing should be fine, but videos could load slowly." Seriously...these are real results in the National Capital region in Nov 2016! We have talked to them numerous times in the past several months. Each time when they find out where we live, it's like that commercial with the guy in the cubicle, as he tells the customer on the phone, (whisper), "...switch to Comcast..." (or Cox, but we don't have access to Cox, thus the Comcast monopoly). Just saying folks, when I tell them that our internet is like DSL in 1998, they sigh and say "we understand, but there's nothing we can do". There is something they could do; First is to advise customers when the infrastructure in their area has not kept up with 21st century standards and they are still stuck with copper lines that AT&T installed four decades ago. Second they could let them out of their contract. You will hear more from us until resolution but DO NOT use Verizon for internet in this area. read more

Update: Very courteous and helpful today. The energy in the store was more positive too. Dedrick for the win. Much, much better today gentlemen! ;) read more

Get ready to wait wait wait here. It would be nice if they had a text waiting system so u could at least look around instead of spending an hour of ur life standing around doing nothing. No seats, food or restrooms - very unpleasant. I took off four stars for the wait and gave one back for the rep who worked hard to get the job done. read more

There are extremely long wait times to get a simple question answered at this Verizon location. You can't just come in and ask about something, they make you sign in and wait forever until you're called on. We came in and stood in line at the service counter for quite some time and then learned we had to sign in and the wait for going to be over 45 minutes, needless to say we came back another time. The next time we signed in right when we got there, but the wait time wasn't much better, despite coming in during the week later in the evening and not right after work. I had to return a phone to the store because I ended up needing one with more memory. After already speaking with the customer service people on the phone earlier in the day and having them put a note in my account to ensure I wouldn't have a problem in the store, they still couldn't refund me for the correct amount in the store. So this meant that the store associate had to call customer service, despite having entered the store number, the customer service woman in the store had to wait on hold to talk to someone from customer service for more than half an hour. When she finally reached someone, they got disconnected which meant that I then had to wait in the store again while she was on hold! They definitely need a faster system for the people in the store to be able to access customer service via telephone because the fact that the store called customer service and had to wait on hold for so long just extended the wait time for everyone because while she was waiting on hold, the associate who was helping me just sat behind the counter and used her own cell phone, very unproductive! I came to the store with 2 of my friends because they also had questions about their plans and needed to order new phones. For one of the phones, he asked my friend to write her address down. She later learned that the phone was going to be sent to the wrong address because despite writing it down, he made up an address that didn't exist for her new phone to be shipped to! The phone was backordered, but even then customer service and Verizon couldn't later override the address. My other friend's experience was just as bad as she talked over her new plan options with a representative and thought she had everything all figured out, but the rep had to leave in the middle of helping her. Another rep continued and then said they couldn't make the changes the earlier rep had told her they could. Instead, he just wanted to get the commission, so he told her she'd have to wait until she received the new phones in the mail to make any plan changes, really? read more

They'll check you in when you arrive, but it means nothing. When I checked in I was "next". That was 50 minutes ago. So I stood at the desk and a woman asked if she could help me. I said, yes - I signed in 50 minutes ago. She said I was not on the list. Not the best system. But the gal then waited on me and was patient and helpful. So she took them from one star to 3! So my advice for this store is even if you are checked in, get an approximate time and then check back! read more

My experience here was surprisingly bad. Being a longtime customer I apparently incorrectly anticipated service that would not be so terrible. I don't have enough space to detail me experience so I will stick to the highlights. I was misled about the plan cost, misled about tax rates, told incorrect information about phone boot up and information transfer, given contract information of another customer, needed a second visit to clarify these issues - when I was then provided incorrect information again! I had to spend an hour on the phone with Verizon 1 800 service to resolve my issues. The 800 service rep was fantastic and apologized for the deplorable service I received. Terrible experience on all aspects. read more

Went into today to upgrade my phone. Michael was helping me. He made the process so easy and was extremely professional. He assisted me in the upgrade and made it so easy. If you need anything from Verizon I recommend going and seeing Michael at Pentagon City. read more

My mom and I walked in at 8:40 tonight (a Friday night) when the store closed at 9:30 PM (I know, I don't normally do that!). Eddie Camacho helped us out and was so kind and patient. He assured us it was no problem to set us up with two new iPhones and changing our plan to unlimited data in less than 30 minutes. He clearly explained the charges we were incurring, how our monthly bill would change, and talked up the perks of the phone. He was very personable - as was the entire staff working at the time. We are originally from Ohio and we are accustomed to Verizon store visits being a long, drawn-out affair of at least an hour, filled with confusing and fast-talking sales people. However, Eddie had answered our questions, explained everything clearly, and had us on our way in about 35 minutes. Verizon should be happy to have him - he represents customer service values well. Thank you! read more

Granted this will be the most biased review ever, but these guys hooked me up! I just bought a droid and although it captured all facebook and gmail contacts automatically-i was running into issues to those whose numbers werent listed in either program. So i swung by this location and they migrated everything-phone numbers, videos, pictures and all from my old phone to the new for free and in under 10 minutes! You rock my face off... read more

This small store has displays of many phones, but only a small selection of accessories. The staff seems generally bored and the attitude of many of them made me feel like more of a distraction than a customer; there seemed to be little interest in answering my questions (about an existing phone) unless I was purchasing something new. There're enough other Verizon Stores around that this one isn't somewhere I'm likely to return to. read more

When we entered the store, Mecca immediately greeted my wife and me. She was knowledgeable, courteous, and patient with us. She resolved our problem quickly and efficiently. We have always received very good service at this location. read more

I dreaded going in to upgrade my iPhone... in the past it has been a painful, long, drawn-out, confusing miserable experience. I'm happy to say that this experience was 5-Star thanks to Vincent, who was extremely helpful, knowledgeable and accommodating. He greeted me in the newly renovated space at the mall, which is very comfortable and easy to navigate. Vincent was very professional, courteous and he answered all of my questions and helped me choose the right option for me. He did not try to hard sell anything, which was very refreshing. Thanks again to Vincent... all Verizon reps should follow his example. read more

After going to the store in Gaithersburg and getting great service, I really think the service in this store is horrendous. Not only is it hard to get help from anyone, but the reps make you feel like you are troubling them. When I was looking for a new phone, the only person that seemed to really try to help was the manager. I finally did end up getting a new phone (but not from this store). The phone I got was having battery issues. When I took it to the store, the guy provided some advice but was pretty rude about it and really just wanted me to leave. If he actually took the time to ask me some questions, he might have realized that I actually did have a defective phone. All I have to say is thank god this store is not the only store for verizon wireless. read more