I miss this place when it was the old Sprint store. It was much more efficient.
I made an appointment online to get some repairs done for my phone (and this is one of the few stores in the DC area that actually does repairs). Unlike when it was the Sprint store, there was nowhere to check in, and no one standing at the front to greet you and ask you how they could help.
There were a couple of people standing near the front and what I assumed was the line for service, so I joined them. About 15 minutes later I get an automated text message from T-Mobile essentially "saying sorry you missed your appointment; let us know when you want to reschedule". A few minutes before that, one of the employees made her way to the front with some kind of tablet. I thought she might have been working on it for a customer so at first I didn't say anything to her. But after I got the text message, I asked her about it. She told me that it was something automated that the system sends when someone doesn't check in, but that she had seen me waiting for a while and that she could help me.
If she saw me waiting all that time, it would have been really nice if she would have just, you know, helped me.
Anyway, I tell her that I need my charge port and headphone port replaced and possibly a new battery as well. She takes it to the technician who cleans the headphone port, tells me to close a few apps and let my battery die and that it will take care of all of my battery issues, and that my charge port is fine because he can't find anything wrong. Okay cool, but that doesn't change the fact that I'm having a hard time charging my phone. I've used multiple chargers and I'm still having issues. She lets him know that and after another 15 minutes of her relaying messages between myself and this technician who seems hell-bent on not wanting to deal with my charger issues today, I finally asked her to try and charge my phone herself so she can see what I'm talking about. At this point, it seems that all of the options have been exhausted and she tells me to get a new cord and see if that will make the difference.
So now I'm annoyed because I drove all the way to Virginia and wasted half an hour of my life going back and forth with this technician just to get a new charger cord. The part that annoys me most is that the technician to didn't even exhaust all of the options to try to get to the root of the problem I was having; the sales associate and I had to try and figure it out. He just wanted to move on to whatever was next. Not the sales associate's fault; in fact, I felt bad that she had to go back and forth relaying these messages when she was visibly pregnant.
So in short, the store is unorganized, the customer service is lacking, one technician in particular is lazy, and if you aren't extremely vocal about getting what you want, chances are you won't get it.
You have been warned. read more
