I have used starry for at least a couple of years and they have the worst customer service. First they were charging me more than what they supposed to. And when you call them they were very rude. The internet doesn't work half the time. And when I cancel, they charged me $150 for their equipment that I have returned using their provided label and they keep saying that it was not received and the equipment was not returned. I called their customer service and again they can't do anything about it . It is not in my control if the equipment didn't get to them when I have told them multiple times that I dropped it off at UPS. DO NOT USE THIS INTERNET PROVIDER. THEY WILL SCAM YOU. THEY HAVE THE WORST CUSTOMER SERVICE. read more

I tried to set up service w Starry for a condo I purchased. The tech showed up an hour after the two hour window and spent an hour in the apartment, refusing to answer any questions. He said he had to come back because we made "changes", which we hadn't. He came back the following day and again refused to provide any info. Back office service also awful. Offshore call center help desk and ai bots just wasted lots of additional time. Still no service or info on how to get it. Switching to XFinity after wasting a lot of my time. read more

Unprofessional. 4 days no internet service - they said they would send a tech today (Sunday) between 4pm-6pm - I eas skepticsl but I desoerately wanted to believe. No show and when you call you can't get thru - I hot domrone on chat eho said the office is closed and there is no engineer onsite. It's a scam - don't go with this company. read more

Initially it worked well for us but the speed is not that fast. Recently it has been having issues and it's been on and off. We decided to go back to our old provider. read more

Update: Starry offers to reduce my rate because I reported this but does not apologize for their action or offer any solution for all their long-term customers affected by this. Ew. Yes I was "caught off guard" by their lack of transparency and deviation from their former customer service. Original: I'm seeing that my most recent bill was $65 instead of $55. It had been $50 since they came to my city well before the pandemic. In the fall they announced a $5 increase from $50 to $55 in an email from the CEO explaining the need to increase prices. I started looking at my bills to see why it changed and I saw that the last bill had a footnote saying they would increase it by $10 dollars. This is bad business. They snuck in a $10 monthly increase without any email just a few months after the CEO announced a $5 increase. That's a 30% price increase!! They didn't give enough time to look at other services so now I've paid $65 dollars that I didn't agree to pay. The company was acquired or something a year ago (they announced an email) and it's pretty clear they don't have the same values as they used to after this act of deception. I'm looking into other options now. read more

Starry is a scam. They operate under a "FCC Experimental Radio License" in many areas which strictly prohibits COMMERCIAL OPERATION since their operation is strictly experimental. You should ask for your money back! Los Angeles, Santa Monica are on the list of their experimental license. In many cases Starry doesn't even have proper permits for their equipment installation and are investigated by LADBS (Los Angeles Building and Safety). They are a scam operation. Get your money back! read more

Starry Internet has raised prices the past two years, without prior notice, over 30%, to $65 per month! The service has actually gotten worse over the same time and is now much higher than competitors, including Verizon Fios. I have tried to call them several times and they almost never seem to answer the phones now. A recording keeps increasing the waiting time until you give up and hang up. VERY PATHETIC! Not worth the price!!! read more

Was excited to hear about this "alternative" internet option outside of the traditional cable companies and Verizon. I was initially impressed by how easy it was to set up and how professional their installation team was However, in the last 3 wk or so that I have them... my internet went out once.. was very slow in two separate incidents and I feel like I am constantly getting emails saying that they are doing maintenance They were having a promotion when I signed up... going to see if it gets better but so far I am pretty disappointed. read more

Starry was recommended by my condo. Had service for over a year. Constant drops during meetings and on cell. Service man was overly friendly, recommended an extender and never came back to install it or followup and I realized why when I discovered he stole a new Bose portable speaker from my home. I don't think they background check and they definitely don't follow up on service calls even when you complete the followup questionnaire. Proceed at your own risk! read more

I'm a very happy customer with Starry. I was fed up with Comcast's rude unhelpful customer service and frequent price increases so was looking for an alternative. Starry installation was super quick and easy, the technician texted me to pick a time and actually showed up on time, with the right equipment. In my building it comes through the phone jack and they give a cool looking wifi router called "launch" that has 3 ethernet ports and super powerful wifi. They're phasing out the triangle stations you might have seen on their advertising. I normally get around 240 mbps down and up on the 5ghz connection for devices close by like my smart tv, phone, laptop, etc. I still get around 25 mbps in other rooms on the 2.4 ghz connection that has longer range. It's super easy to set up my network name, password, and other settings on their iPhone app. It's great for cord cutters who prefer streaming services and they support net neutrality. Here's my referral link if you want a free month, and I get a free month. Yes, you can combine this with other promo codes to get more free months. https://starry.com/r/wdn7o3 They look like they're expanding one building at a time and will give you information to persuade your building to get it installed on your rooftop if you want it. read more

Starry - Launch Router - Internet Service Providers Near Me

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Switched to Starry over a year ago. While the price and service technicians are great, the internet service itself is very spotty and unreliable. Whenever there is a storm the internet is unusable. If you're streaming TV it's a double whammy since that will also be gone. There seems to be other quirks where some laptops don't connect well and my Xbox live rarely works. It's an interesting option for $50 a month but if my building had fiber for Verizon FiOS I would go with that and never look back. It's raining in the DC area currently so this review is written via cell signal. read more

Su Atención al Cliente es fatal, te hacen una cita y no la cumplen. Tenemos una cuenta en nuestro edificio y ya tenemos más de un mes que no tenemos señal, hemos hecho tres citas y a ninguna han venido. No son serios. read more

In total transparency, my internet service is occasionally spotty. However, I had the same issue with Comcast paying 2-3x what I pay Starry. Where Starry shines is their ease of use and customer service. They're serious and straightforward about no hidden fees. Installation was super-easy. I'm moving out of the area, and they've made that very easy, as well. SUPER-friendly and helpful staff, which honestly... we all need more of when it comes to ISPs. Thank you, Starry! read more

I gave you guys another opportunity today. The miss-communication is unreal. After receiving a call from your customer service rep and was told after he read the reference emails that were associated with my account. I was assured everything would be handles 110 percent. Little did I know un- professionalism would rear its ugly head yet again. TRUST ME WHEN I SAY! NO MATTER WHAT YOU PROMISE I WON'T TRY THIS AGAIN!!!!! read more

Unreliable service with inept support. I cannot recommend this ISP. Outages are fairly frequent. Right now, I've been offline for over 12h and have spent four hours on hold today to no avail. The first ticket I filed was picked up by a support rep who was dismissive of my problem. I was able to file a ticket by calling in, and was promised a callback that never happened. Then I had to wait for an hour and 45 minutes on hold to file a third ticket. They did call back after that ticket, but there was no audio on the line and they didn't call back again. I waited for another half hour on hold before giving up at midnight. I'll be calling Verizon for FIOS service tomorrow and canceling Starry. read more

I have been a Starry subscriber since they came to our building over 1.5 years ago. I have been extremely satisfied. I have experienced two outages, both of which began during the middle of the night. Perhaps they were doing maintenance work?? read more

When you DO get through to customer service they are wonderful , after suffering through many, many, many minutes of "we apologize but are experiencing greater than normal calls" however the problem of lost service and no tv has now happened 4 times in 6 weeks. Completely unacceptable! read more

This internet service is quite literally the best! Soooo happy they installed in our neighborhood and we have an option other than Comcast/X-finity. I was a little leery of this service, because I've never heard of them, but so far it's turned out great! We've only had 2 issues and both times, it's been resolved in a snap! Thank you Starry! Highly recommend! read more

This is my first Yelp review, but the experience was so awful I wanted to warn other customers in the area. I had an 830-10 appointment window on Friday. The technician arrived on time and started the appointment. Around 1005 I started to wonder what the issue was because he said he couldn't get a connection. My building engineer came to assist and showed the technician where to put the modem. Yet, once my engineer left the Starry technician said he couldn't do it and his boss would come by in 45 mins. Nearly two hours later, no one was at my home and I hadn't received any notification from Starry. I called the technician who said he'd talk to his boss again. In the meantime, I called customer service and they said they'd talk to their dispatch unit and see if someone could come by. I waited another few hours and still no one came or called. I called customer service again and was told that there was a connection problem in my unit and they needed to see how to fix it before coming back. I was assured of a phone call within three hours, but I never received a call. After missing an entire day of work, I finally got a notice that my appointment had been rescheduled to Monday at 930a leaving me without service all weekend. Since I cannot miss another day of work for this, I'm going to with another provider. This was undoubtedly the worst service experience I've had for a relatively simple process of switching internet service. If you have literally any other option do not pick Starry. read more

VERY fast internet and cheap! The tech came out to install in the middle of my move in and was able to quickly work around the chaos going on. The download and upload speeds are higher than my parents 3x more expensive internet. Be sure to check out the company's mission. Even if the internet wasn't the quickest and cheapest in the area I'd opt for it based on their mission to provide internet to low income areas. Highly recommend Starry and bonus, you can cancel at any time if you end up not loving it. Feel free to use my code for a free month of service: https://starry.com/r/ty3ypc read more

Amazing service--simple flat rate, no hidden fees, no additional costs, equipment is included, fast and free installation. The Starry service itself has worked without a hitch, and I have actually gotten double the advertised bandwidth speeds (which is a pleasant surprise). Starry also has open internet policies--there are no data caps or throttling and no content is prioritized over others (https://starry.com/net-neutrality). Try it free for one month -- https://starry.com/r/eti8rs there is no cancellation fee or commitment! I was getting exhausted by Verizon FIOS and Comcast Xfinity's hidden fees and annual rate increases and constant nagging to bundle services when all I want is a good reliable internet connection--so I decided to make the leap two months ago when they started offering the service in my building. Once you get through the exhausting process of canceling your current internet service (the legacy providers don't make it easy to cancel--just say your moving to an address outside their service area to quickly cancel) you won't look back. Starry is the future of the internet. read more

I was sooo excited to have an alternative to Xfinity. Unfortunately, Starry did not work for me. I don't know if this applies only to my building/situation. You might want to try it and see if it works for you. Here is what I experienced: Good: 1. The setup went smoothly and on time 2. Customer service was top notch 3. The actual internet speed is super fast and the price is great Bad: 1. Internet would drop intermittently. Not reliable. 2. Latency of 15 ms. I decided to go back to keep Xfinity. read more

Stephon just came and installed my WiFi. He was efficient, professional and knowledgeable. He answered all of my questions and installed the WiFi with a swiftness that is to be admired. Given that my only interaction with Starry was my installer, I have a positive impression of starry based on Stephon's work. Also, the Internet speeds are impressive (and cheaper than Xfinity's, which I was using before). I am without doubt a happy customer!! read more

I highly recommend Starry. Great option, my internet is very reliable and fast. I have been a customer for more than a year and I'm very happy. No more xfinity for me where I was paying $134 for less speed... read more

My internet connection drops for an average of two to three days a month. I currently have no access and won't see a technician until Thursday. Don't use this service, I'll only continue to do so until I can have it replaced. read more

We have been very happy with Starry since switching over from Comcast. We pay half the price for more than twice the speed we were getting (with Comcast we never got their advertised speeds, but Starry is actually faster than advertised). It has been perfectly reliable, which of course is very important for teleworking. My only complaint is that our setup tech was very late and didn't reach out to us to let us know what was going on, and the appointment itself takes a little while. Unfortunately you can't really set it up yourself like you can with some other services, though you can have it ready to go before you move in if it's available in your building. read more

I have long been overcharged simply for Internet service in my apartment, no cable or phone. And then the service was spotty and getting access to phone assistance was challenging. I switched to Starry, which is half the price, and have had no interruptions to service in two years. Highly recommended, if you have access to it. read more

It seems pretty good. Easy to sign up, and hey check it out! If you use this link, you'll get your first month free: https://starry.com/r/x31nbv That's a pretty sweet deal if you ask me. read more

I had a service/payment issue, the customer service representative by the name of Glory was so awesome in every single way. Not only did she resolve the issue, she also made me feel better than I felt when I first got on the phone. I have recently had horrible experiences with customer service. I really don't like dealing with them, but my experience with Glory renewed my faith she's the realest representative out there. Thanks Glory keep up the great work. read more

Extremely slow customer service at all times. They have outages all the time for no apparent reason. All the phone lines they use in DC are underground, so weather isn't an issue. They either have technical inefficiencies or simply shut their internet down to save money. read more

Service was great for 2+ years, but it went downhill a few months ago. Random, several day long outages without any updates or the ability to speak to a human to get updates (on hold indefinitely when I call support and no return call when I request a call back - radio silence). No longer recommend. #fail read more

I am a very happy Starry customer. Their app/website are easy to navigate to deal with your account, the router unit is futuristic and cool, the speed for uploads and downloads is fast and reliable, the technician was polite and arrived on time in just a half hour window, customer service is helpful and highly responsive, and the flat rate for service with no fees or bundles is ideal. I've had Verizon, Comcast, and RCN service over the years, and Starry beats them all. Here's my referral link that gets you one free month of service when you sign up: https://starry.com/r/gxrnbd read more

I read the reviews, but decided to sign up anyway. Starry has placed equipment on my building's roof. Eight minutes before my appt, I get an email canceling. I call support and they want to schedule me in another two weeks which is not acceptable. I waited two weeks for my first appt and have scheduled my old service for cutoff. I said I should have some priority since Starry canceled and they are "working"on it. I am rethinking this decision. They don't seem to have much staff to communicate or install. read more

Hats off to Starry Internet for its stellar product and customer service! The speeds are coming in above 300mbps. The customer service team is the finest by light years that I've encountered on Planet Earth. read more

Sign up immediately if you're lucky enough to have Starry in your building! It's ALMOST too good to be true: $50/month for super fast internet, a free fancy router with a strong Wi-Fi signal, no taxes, no fees, no commitment. As a bonus, you get to experience that amazing feeling of saying "bye-bye" to Verizon or Comcast! My new internet is at least 10 times faster than what I had with Verizon Fios before and I'm saving $76 a month (that's $912 a year)!!! Service is also amazing. You pick your installation date and time down to the 30-minute window and you get a text or email when your installer is on their way with their real-time location (kind of like Uber). If you need any help you can just email them or press the help button on the router and someone in the U.S. calls you back in 2 minutes. No going through long menus and being asked for your account #, address, and mother's maiden name only to be told to turn your router off and on again type garbage support you get when you're one of the millions of customers with those other providers. Can I please give Starry more than 5 stars? read more

Gia took care of all my concerns in a timely and professional manner- I was actually Shocked and almost cried because I've never even had a comparable customer service experience with anyone from a big company like that. If everyone's like Gia in their support department, that's enough to get starry. But their actual internet service is great too, so that's another reason lol read more

I just got Starry and while the price and speeds are very good, as well as the online and phone support, I've had two long (6-8 hour) outages in two weeks. I'm hoping that this is related to the fact they just installed in my condo building. I'll update this review, hopefully for the better! read more

Starry is the best internet provider in the DMV hands down. Best customer service and the fastest internet connection. Highly recommend. If you'd like a free month, no contract, let me know and I'll shoot you over my referral. read more

While it looks sleek and efficient, this company turned out disappointing. Sure, their competitors are awful, but they could do better. So the installation was scheduled on the weekend, which is great for not missing work. It took nearly two hours, but then our building was newly added to their network. No issues at all until this morning when the WiFi wasn't working. I did all manner of troubleshooting and eventually called them and went through the same steps without success. Their conclusion is that they have to send someone out, and I'd have to be there. The next available date was literally 13 days from today. That's nearly half a month without internet and it seemed normal for them. It's a disgrace and since I'll have to take a day off work for the tech to do the same things over and then come to the conclusion that it's tech NOT in my unit after all. I honestly don't know how bad other ISPs are, but with horrifically bad service how can I not try someone else. read more

I just switched to Starry on Thursday of last week. The internet went down Sunday afternoon and tech support over the phone was unable to fix the issue. The earliest they can send someone to fix the problem is Tuesday. This is unacceptable when you have people working from home. I regret switching to Starry. read more