My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

I have used starry for at least a couple of years and they have the worst customer service. First…read morethey were charging me more than what they supposed to. And when you call them they were very rude. The internet doesn't work half the time. And when I cancel, they charged me $150 for their equipment that I have returned using their provided label and they keep saying that it was not received and the equipment was not returned. I called their customer service and again they can't do anything about it . It is not in my control if the equipment didn't get to them when I have told them multiple times that I dropped it off at UPS. DO NOT USE THIS INTERNET PROVIDER. THEY WILL SCAM YOU. THEY HAVE THE WORST CUSTOMER SERVICE.

I tried to set up service w Starry for a condo I purchased. The tech showed up an hour after the…read moretwo hour window and spent an hour in the apartment, refusing to answer any questions. He said he had to come back because we made "changes", which we hadn't. He came back the following day and again refused to provide any info. Back office service also awful. Offshore call center help desk and ai bots just wasted lots of additional time. Still no service or info on how to get it. Switching to XFinity after wasting a lot of my time.

Peaceful and quiet zone . The environment is relaxing and…read moreclean . Basshemaqa was really help and understood exactly which product I was looking for . He delivered exactly customer service by giving me the complete break down and value of the products . Thanks to him I'm decided to become a Xfinity customer .

DO NOT RECOMMEND -- BILLING, SECURITY & CUSTOMER SERVICE NIGHTMARE…read more I have only had Xfinity Internet for two months since relocating to Upper Marlboro, and although it was cheaper than Verizon, it has been one of the worst customer service experiences I've ever had. On July 14, we received what appeared to be a legitimate Xfinity call to pay our bill. The caller had our information, and we even received an Xfinity verification text. We paid, received an email saying the bill was paid, and later discovered serious concerns that our payment and account information had been compromised. When I called Xfinity, I was told my account would be credited by July 20. Instead, I was charged another late fee. I called again on July 27 and was passed around to representatives who gave conflicting information, read scripts, and continued asking me to pay an incorrect balance instead of fixing the problem. Even my installation experience was terrible. The technician asked personal questions unrelated to the installation and made me so uncomfortable that I asked my husband to hurry home. Two months in, I've dealt with security concerns, incorrect billing, late fees, broken promises, and terrible customer service. I will be canceling as soon as Xfinity corrects and zeros out my account. I would not recommend Xfinity to anyone. The cheaper price is NOT worth the frustration.

I was required to return a device to a store location following the completion of my contracted…read moreservices. The team at this store was prompt in acknowledging me upon entering and made sure a team member was available to address my reason for visiting. My item return was quick and easy and I was out of the store pretty fast.

Thanks very much to Sheniqua for her assistance through the 1800-xffinity call, I greatly…read moreappreciate her understanding and help!

Outstanding service from Skye and Andy today. We went to the store to switch from Samsung Android…read morephone to iPhone 14s. It was a big decision driven by a need to communicate with grandchildren and Generation Z. Both Andy and Skye provided excellent customer service and technical support. Thank you.

Great service from Moses, with backup from Doreen. There was a third rep who I didn't interact…read morewith, but she seemed lovely as well. I visited this store in person because I had spent over 4 hours on the phone and in online chats with Verizon, trying to buy a phone, with reps who were perfectly nice, but totally ineffective. Won't go into great detail here, but the phone I purchased through the phone rep and delivered by FedEx required a signature. Since nobody was at home, it ended up being sent back to a Verizon warehouse. The phone rep neglected to tell me about the signature requirement. If she had, I would've headed straight to a store to buy the item. I didn't expect much when I made an appointment at this store, but I figured it couldn't be worse than the time I spent on the phone. Moses was a total pro, and I walked out with a new phone. I was there quite a while, but that was because there were technical glitches at Verizon. Moses was so sweet and patient, and listened to my whining about the awful experience I had trying to buy through the phone rep. Another customer was helped by Doreen. He was so unhappy and frustrated with Verizon service, but Doreen helped him in no time at all. He was so thrilled, he came back with a lovely vase of flowers. She deserved it! All the reps in this store were knowledgeable and professional. It looked like every customer was attended to, and got the results they needed. Some older reviews about this location were negative. I'd say give this place a shot; I suspect you won't be disappointed.

This is awhile ago (Aug 2024) and I should have done review right away since staff may have…read morechanged, but such an awful experience. Was told the old cracked phone I was trading in for new Iphone was reported stolen awhile ago (so why didn't Verizon notify me???) and they could not process new transaction. Manager and staff guy were so frustrating - I was in the store over 3 hours with no progress. Long story short - I was charged TWICE for a new Iphone - staff at the store told me to take it up with Verizon Customer Service -= and I could never get a live person there to talk to me -- and when I emailed or did live chat, it was just AI auto-messages responding back -- and they would not fix the double charge. Anyway, so I ended up disputing charge on my credit card bill. Nightmare.

5* experience thanks to Gavan and Alejandra. I brought in a new phone to add to my account. I…read moreasked to have them install the screen protector. Even though they don't sell it, they were willing to try. It was definitely a 2-person job. I couldn't have done it especially solo. Looks great. Superior service. Very friendly.

I cannot speak on the phone services. I try not to drop my phone. Easier said than done but I…read morehave been better than I thought. I have only been in twice and they got the job done both instances. My two visits were to buy music that I've heard playing. Being from VA, I have always been unbiased when it comes to GoGo. I actually prefer Bmore Club Music more. But hey, Central Communications keeps the tradition alive. I am glad that they do and I got a lot of love and respect for them for doing so. For $10.00 you can get a nice Cd to play for a weekend trip, a cookout or to kick it old school with family and friends.

One of my favorite daily features of Central Communications happens to be a dancing nearly-deaf…read moremiddle-aged man and a large speaker that plays some 'funky beats.' I enjoy this feature because a picture of that decibel level chart pops into my head. I really like clever graphic illustrations of information. A particularly cool one is that graph that displays the losses of Napoleon's armies on his march to Russia. You almost feel like screaming at Napoleon in French to listen to his advisers to not invade Russia. Sometimes I like to try to make my own charts or modify other people's charts because I lack creative abilities of my own. 30dB Whisper Quiet Library 95dB Subway Train at 200' 90-95dB Level at which sustained exposure may result in hearing loss 125dB Pneumatic riveter at 4' YOU 125dB Pain begins ARE 140dB Even short term exposure can cause permanent damage HERE 140dB Jet engine at 100', Gun Blast SOME WHERE 180dB Death of hearing tissue PLEASE 194dB Loudest sound possible STOP

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

NetBlazr is dead and was bought by Gigstreem in 2022 and are actively running it into the ground…read more Since their purchase my internet speed plummeted and I would regularly have the internet drop out. About a month ago my internet stopped working and stayed that way for a week straight. I called daily and was given the run around that it is a "server issue and will be fixed soon" but they could never tell me exactly when. I eventually talked to a technician who told me Gigstreem is actively trying to lose NetBlazr customers who were grandfathered into a lower price. That and they just don't care enough to pay for technicians to fix issues so anything that goes wrong takes weeks to fix. After a week of back and forth and no internet I cancelled my service and signed up with another company. The outage started at the start of July and I had paid for a full month of internet so I demanded a refund as the internet didn't work at all after I paid. I was told I would receive one but it never came. I called a dozen times over three weeks and was told "the finance team is working on it". Eventually I gave up and had to file a charge back with my credit card company. This internet provider is completely broken and doesn't care about you in any way. I hate to say it but even comcast is better and I really hate them. Stay far far away from this company.

Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me…read moreover the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable. In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!

For 20 years, I have relied on Bruce's expertise and experience to bail me out of software troubles…read moreand to repair/replace my computers. In addition, his advice on hardware and software purchases has been spot on. He is amazing!