My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

I have used starry for at least a couple of years and they have the worst customer service. First…read morethey were charging me more than what they supposed to. And when you call them they were very rude. The internet doesn't work half the time. And when I cancel, they charged me $150 for their equipment that I have returned using their provided label and they keep saying that it was not received and the equipment was not returned. I called their customer service and again they can't do anything about it . It is not in my control if the equipment didn't get to them when I have told them multiple times that I dropped it off at UPS. DO NOT USE THIS INTERNET PROVIDER. THEY WILL SCAM YOU. THEY HAVE THE WORST CUSTOMER SERVICE.

Unprofessional. 4 days no internet service - they said they would send a tech today (Sunday)…read morebetween 4pm-6pm - I eas skepticsl but I desoerately wanted to believe. No show and when you call you can't get thru - I hot domrone on chat eho said the office is closed and there is no engineer onsite. It's a scam - don't go with this company.

I was frustrated that after my 2 years plan (internet, TV and Phone) expired, the big jump in…read moreprice ($50 to $100 monthly). I had spent a lot of time and efforts to cut it down a little. Sometime, I had to switch to another provider, went through a lot of hassle to set up and restart everything. Five year ago, I switched to Xfinity, the agent told me, after 2 years, the price increased as normal (yearly price increased $10 to $20). Just like what they said, not a big price jump, I continued my plan. What surprised me with all these 5 years, I never had a single problem, everything was running smoothly with Xfinity provided services. Sometimes, I had questions, and went to the store, the store is spacious, peaceful and clean. Greetings by the friendly frontdesk person and led me to the proper agent. 5 months ago, my computer was running a little slow, I decided to change my old router to the store router for a $15 router monthly rental fee. Agent Sebastion is very knowledgeable, took his time and found the best plan for me, not only no increase in price like rental router fee, and my plan will last another 5 more years without a big jump in price. My computer is running like a charm, I'll be their loyal customer!

Frequent & Long outages Delayed customer service…read moreconnections online (outsourced & disconnects frequently)..their records & messages weren't saved to my account. I canceled and confirmed online--but not annotated in store for my records at all. Stay away!!!!

This location is good for those who need to handle their business in person. I had to come here…read moretwice within 2 weeks because the equipment that I picked up on the first visit was incorrect. I spent hours on the phone with XFinity Customer Service trying to get the equipment activated and after the 6th phone call to customer service, they declared that it was the wrong equipment. Fast forward 2 weeks later, walked into this location, I was welcomed by the staff. I was told that it would take a few minutes before someone could help me swap out the equipment. I used the restroom, then sat down in their VERY LARGE TV THEATRE SCREEN lounge area to watch the playoffs game. Only one other customer was there. I arrived at approximately 6:30p. I got my new equipment at 7:15p and I stayed until 8p when they closed. I paid for parking both visits and it took me over 20mins to find parking both trips. Very inconvenient. Overall, nice staff, great location to relax in, but parking is definitely a big challenge in this busy location. Next to the Metro is convenient for those who ride it.

Went to this store front location on 7th St NW, and unfortunately the negative reviews are true…read more Xfinity has invested more in the app than in customer service. Very unfortunate. I don't understand.

Outstanding service from Skye and Andy today. We went to the store to switch from Samsung Android…read morephone to iPhone 14s. It was a big decision driven by a need to communicate with grandchildren and Generation Z. Both Andy and Skye provided excellent customer service and technical support. Thank you.

Great service from Moses, with backup from Doreen. There was a third rep who I didn't interact…read morewith, but she seemed lovely as well. I visited this store in person because I had spent over 4 hours on the phone and in online chats with Verizon, trying to buy a phone, with reps who were perfectly nice, but totally ineffective. Won't go into great detail here, but the phone I purchased through the phone rep and delivered by FedEx required a signature. Since nobody was at home, it ended up being sent back to a Verizon warehouse. The phone rep neglected to tell me about the signature requirement. If she had, I would've headed straight to a store to buy the item. I didn't expect much when I made an appointment at this store, but I figured it couldn't be worse than the time I spent on the phone. Moses was a total pro, and I walked out with a new phone. I was there quite a while, but that was because there were technical glitches at Verizon. Moses was so sweet and patient, and listened to my whining about the awful experience I had trying to buy through the phone rep. Another customer was helped by Doreen. He was so unhappy and frustrated with Verizon service, but Doreen helped him in no time at all. He was so thrilled, he came back with a lovely vase of flowers. She deserved it! All the reps in this store were knowledgeable and professional. It looked like every customer was attended to, and got the results they needed. Some older reviews about this location were negative. I'd say give this place a shot; I suspect you won't be disappointed.

This is awhile ago (Aug 2024) and I should have done review right away since staff may have…read morechanged, but such an awful experience. Was told the old cracked phone I was trading in for new Iphone was reported stolen awhile ago (so why didn't Verizon notify me???) and they could not process new transaction. Manager and staff guy were so frustrating - I was in the store over 3 hours with no progress. Long story short - I was charged TWICE for a new Iphone - staff at the store told me to take it up with Verizon Customer Service -= and I could never get a live person there to talk to me -- and when I emailed or did live chat, it was just AI auto-messages responding back -- and they would not fix the double charge. Anyway, so I ended up disputing charge on my credit card bill. Nightmare.

5* experience thanks to Gavan and Alejandra. I brought in a new phone to add to my account. I…read moreasked to have them install the screen protector. Even though they don't sell it, they were willing to try. It was definitely a 2-person job. I couldn't have done it especially solo. Looks great. Superior service. Very friendly.

Trying to buy a new dish. I have some questions! No customer support or service of any kind. Unless…read moreyour needs are very basic & can be handled by AI, forget it. Their website is also terrible. I could not even find the performance dish I was looking for until I Googled where it might be and found it tucked under the Business category. What a joke. Expected so much more from Elon. I'm sure the investment in real people would pay off with more subscribers. Shame on Mr Tesla. NOTE: I did get a call-back 2-3 days later: had already found and purchased a new Starlink from Home Depot. You can buy your Starlink (any model) from Home Depot, have it shipped to the nearest store, and get it in 2-5 days. Order it through Starlink and it won't ship for up to 8-weeks. I don't get it, Elon!

We have had Starlink internet service for a few years now. Our home is in a rural area, so the…read moreother internet option wasn't working for us. We opened a support ticket recently, and within a few days, we received a call from Eduardo in Texas. He was so helpful and so friendly! He resolved our issue with one phone call. Thank you, Eduardo!!

Redemption! They…read moreactually DID work w/ their engineers to update our building to the higher speed internet, and they did it over a month before they said they would. This is probably the single most impressive customer service turnaround I have ever experienced in my 30 years on this earth. So, thank you netblazr engineering team, and thank you random condo in east boston that was built and enabled high speed internet to be beamed to our building. Now happily getting 300mpbs and living the comcast free life I have always wanted.

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me…read moreover the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable. In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!

For 20 years, I have relied on Bruce's expertise and experience to bail me out of software troubles…read moreand to repair/replace my computers. In addition, his advice on hardware and software purchases has been spot on. He is amazing!