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    Verizon

    2.9 (11 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Ask the Community - Verizon

    AT&T Store

    AT&T Store

    (33 reviews)

    $$$$

    Downtown

    I want to take a moment to acknowledge the very helpful and patient service from Alex, the agent…read morewho assisted me with a phone bill issue. It's always dreadful to have to go into these kinds of stores for fear of long lines and unresolved issues but this experience was positive. Alex listened to my issue, sympathized, and attempted to find solutions including calling the customer service line and waiting with me as we were put on hold. After being rerouted a few times, we finally connected to a loyalty agent in the Philippines and resolved my billing problem. The entire time Alex was agreeable and was committed to helping me. I hope that AT&T can acknowledge the great service of this employee, who strengthens the customer impact of the brand and has left me with a better impression of the company than when I walked in.

    So I have been to this location twice. The first was a very brief moment to ask about getting a new…read morephone and I knew my situation was going to be tricky and take some time. A gentleman with dreads actually told me he could not help me once I explained what was going on. He informed me I needed to call the main Customer service number and made an appointment for a few days later. After leaving I called the number and they informed me what I wanted to do was very possible but had to do this in-store. This is the reason for the 4 stars instead of 5. It's always a little annoying to get contradicting information. When I returned, during my scheduled appointment, I was helped by the store manager (Peter I believe). He was far past anything I could imagine customer service wise. I explained to him that I thought I was going to be a difficult customer just because of the type of request I had. After I explained what I was trying to do he said no problem and helped me for about an hour. He took care of everything, explained what was going to happen, and how much it as going to cost. He also asked me about my usage to help me determine a proper plan. I was thoroughly pleased with his customer service and patience.

    Verizon

    Verizon

    (61 reviews)

    $$$

    The associates at this location are very friendly and knowledgeable of current sales and deals…read more They were pleasant to work with in upgrading my phone and service plan

    Completely unprofessional and Horrible manager! I honestly had the worst experience i've ever had…read morewith verizon. I have been a loyal customer for over 3 years and this experience was it for me. I have not been able to use my service for 3 days. I have spoken with multiple care team reps, tech coach reps and supervisors over this period. I spoke with a supervisor and they advised me to visit a corporate store to reset my ESIM. I left my job and went to 1318 F ST NW around 3:30 PM today. When I got there, two reps were busy helping customers in the back and a lady who stated she was the store manager was available. When I came in she looked at me and looked down at her phone. I had to go to the top of the steps and say hello for her to acknowledge that I was a customer. I greeted her and explained I was having network issues. She asked for my ID right away and did not ask me any questions about the issues I was having. I asked her if I could verify my account with the account pin. She began to respond noticeably irritated and stated that is not allowed. She followed with the process over the phone is separate in store. I provided her with my ID and she gave it back. I stood in silence staring at her while she stared at her phone for about 5 minutes, with no words explaining what was going on or to set expectations. Finally after 5 minutes, I asked what's the hold up. She responded in a noticeably irritated tone, I am waiting to get access to your account. I asked her why the process was taking a while just for access. She just repeated the same thing" I am waiting to get access to your account", which was very condescending. I am completely disgusted by the experience I've had today. As a 3 year customer and a former employee of a full service verizon retailer, This has never been my experience with a corporate store. I called back after I left to get the "manager's" name. I spoked with the same representative who stated her name is Cathy-ann but she claimed there were no store managers available. However, when I was physically in the store some time before she stated she was the store manager. I am currently comparing rates to switch to AT&T. I need a representative from verizon's corporate to reach out to me as soon as possible so we can resolve this issue. I can be reached at (202) 657-7482.

    Verizon - mobilephones - Updated May 2026

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