Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

Great place for mobile needs. Atif was a real problem solver--he quickly figured things out and got…read moreme back on track.

I wasn't happy about the customer service at all. Can't say I won't go back but I'll probably not…read morego back to that one. I felt like the young lady was more concerned about not helping than helping. She was terrible. It was like I'm not even going to look into this Went twice for the same thing and the same little young girl. I hate T-Mobile for real because the customer service is so darn bad. But I only pay $35 a month. Hope it's not going to that store. Because their service was terrible and the people don't care if you leave mad twice or not. Buy the inexpensive service but don't ever go to this store.

If I could give this a 0 star, I would. My husband opened an account for Internet and at that time,…read morehe was promised a $200 gift card. He called them on 1-2-25 and they said it was coming which we never did get the gift card. Unfortunately, on 1-16-25, my husband passed away. I talked to them about a month or two after he died to get the gift card and they basically said they can't help because I'm not on the account. So I decided to get a new internet carrier. Once I got the new internet, I called on April 7, 2025 and cancelled T-Mobile. My husband got an email stating that it was cancelled and a few days later, I got call from T-Mobile telling me how to proceed with returning the equipment. I returned the equipment on 4-12-25. Well, they still took money out of my bank for this month. I called them and they said the account is still open. They also said that we had to fill out forms because I was not on the account to be able to cancel it. Apparently, someone is supposed to get back to me but I'm not holding my breath. Fortunately, I got my bank involved and they're disputing the charge. I also cancelled the debit card that they used so now they can't charge me anymore.

I use Boost. Since I had a question about a new promotion, I decided to stop by a Boost location…read more The store was small and cramped and had only one employee. Three other customers entered the store after us. There wasn't any privacy. When the employee asked hubby for his pin number, I had him write it down and hand it to the employee. The purpose of the visit was to find out how we could save money on our plan. The employee didn't know about the promotion and suggested we call customer service. Boost has recently waived taxes and the convenience fee when paying your bill at at a store. This employee wasn't informed about the changes. The phones are overpriced at this store. The selection is limited. If you need a phone cover or accessories, visit Eastern Market. There are two phone supply vendors there. Boost.com had cheaper phones. I would not visit this location in the evening, or again.

From the owner: Electroworld has the latest selection of cell phones and the best pre-paid options to suit your…read moremobile needs. Our services include cell phone activation and unlocking, mobile accessory sales, cell phone repairs, custom cell phone orders and bill payments. We also service computers and tablets with virus removal, Windows repair, computer clean/speed up and laptop keyboard replacement capabilities. We provide service for the following companies: Boost Mobile, T-Mobile, Simple Mobile, PagePlus, Virgin Mobile, Clear Wireless, Boss Revolution, Total Call Mobile, H20, Net10 and Red Pocket. Come in today and see what we can do for you! Browse our inventory of accessories such as car chargers, bluetooths, stereo headsets, phone cases, screen protectors and house chargers. We look forward to seeing you!

I managed to leave one if my most valuable possessions at my friends' house in Bethesda. My phone…read morecharger. I was in Landover on Easter Sunday. First stop, church, because my heart and mind has to stay right (53%). Second stop Wegmans, because my stomach was like, "Seymour! Feed me!!!!" (38% because I use my phone to access my bible app). Third stop, Costco to get some gas for the low, but guess who's closed on Easter?!?? Right (20ish% because I had to listen to Pandora). At this particular stop, fear rose up in my throat and began to choke me. My phone can't die when I am 30 something miles away from home!!!!!! Think Think THINK GURL!!!!! RadioShack. I gun it at about 85mph on the freeway and streets to make it to the Rhode Island RadioShack. I was afraid to see the percentage of juice i had at this point. I rush into the store, the sigh of my relief was palpable, "Can I help you ma'am?" (Do I look old enough to be called ma'am??? I digress). Eyes bugged and winded I respond, "iPhone charger?" The sales associate was friendly and efficient. I don't know how I could ever repay her...oh yea, I did, when I paid for my merchandise. (Adjectives that describe my in store experience: Clean, organized, helpful associates, merchandise in stock- what more can you ask for?)

Working at Verizon must be tough given how technology just sometimes doesn't work. I'm sure they…read moreget thrown shade when that happens. However, my pop in at this store was handled well. They weren't able to fix it, but the staff were very attentive and friendly and treated angry customers well.

I live in Southeast Washington, DC, and Verizon service here is absolutely awful. There's almost no…read moresignal anywhere -- calls constantly drop, texts fail to send, and the data is unbelievably slow. It feels like Verizon completely forgot about this area. I finally got tired of paying high prices for nothing and switched to another network that's cheaper, faster, and has full signal everywhere. Verizon is the worst choice for anyone living in Washington, DC, especially Southeast. Save your money and go with another provider.

I'd like to thank the guy with the salt and pepper beard. Truly. I woke up this morning and found…read morethat my service has been suspended, I couldn't get any information from customer support online so I went into the store. I tried to explain what happened and he said my phone had been black listed, it had been listed as lost or stolen and asked if I had recently reported it. I said no. He said I have to call the company to find it why. I was curious how I could do that if in only have a cell phone? He shook his head and dialed customer support. After the usual round about on the phone, I decided to leave. I have never had an issue with my phone or my service in 10 years, the moment I needed help, it felt like I was being accused of doing something wrong. Don't go to this location, and if you can avoid it don't go to ATT.. every part of their service has been the most disappointing experience ever.

Such a hot day, my gf and I in town for the week. She for her sister and I with a long time friend…read more Before going to sleep the night before I remarked at how foolish I was for leaving without my charger. Tooling around last Saturday the 5th, my phone had died by late afternoon. Not optimal as we ended up in a neighborhood haunt that has many food coach style restaurants. Downside to order and to pay you had to use your phone. Soooo, my dilemma. Grabbing friends phone , and directly to my yelp app. I managed to find a local mobile store to grab a new charger. I walked in and was greeted by Shequilla. Big smile, luckily for me I was one of the few people that stopped in that day, and was helped right away. Shequilla made a few suggestions. Ultimately, we settled on a fast charger, it works brilliant.

I don't own a boost and probably never will. However, this is a great place to get keys made on H…read morestreet. There arent too many options in the corridor so this place is clutch.

On 5/10/24 while out running errands. Because of convenience in an attempt to support small local…read morebusinesses. I decided to pop in to get two batteries replace in two watches. Walked dressed in slacks shirt and tie. Upon walking, was greeted by an older asia gentleman. Apparently, he must hv been the owner and the technicians were younger Asian gentlemen. Told the older gentleman I need both batteries replaced. And I asked what the warranty was on the batteries. He stated, that the warranty was for a yr. Both batteries were replaced both watches were working and I left satisfied. Not two weeks later I Geneva watch wasn't working anymore. So I went back to the shop. The older gentleman wasn't in however the younger gentleman that replaced the battery. Stated that they don't give warranties and they don't hv that battery at the present. So I would not recommend and jwould suggest that all reconsider. Doing business with this establishment. They don't honor there warranties and hv no integrity. I'll just travel 20 mins more to my regular watch repairs shops. Located in Iverson mall. I've never had a problem in over 20 yrs. There located at the main entrance hallway on the right past momma Lucias

Just off comments of the customer that left another store that was lied to & came to this 1 3…read moreworkers was great . I'll be coming there with my Son soon thanks for the help on which one to come too.

These guys are nice and take covid precautions…read more We signed up for a meeting time online. They got to me on time and were Friendly staff but not sure know knowledgeable about T-Mobile products and policies. I write this review months after visiting because I wanted to see how things play out. It played out. I am part of a family account. I wanted to get a mobile hotspot outside of the family account. Or not. Whatever was easier and cheaper. The sales lady kept on telling me the hotspot is 50% due to a promotion. So I expected that price and factored it into my overall purchase. I was looking for prepaid data but not on a monthly billed plan. I ended up purchasing 50gbs of data to used until it runs out. I specifically asked multiple times "does data expire at the end of the month? " They said T-Mobile can't take paid data away from you. Guess what?! That data expired. I had to call T-Mobile customer service who said that what they told me I store was not accurate. It spent a lot more time and money than if I just did everything online. I wanted to avoid a re-stocking fees so I did not return my device. Right before purchase I'd the hotspot..... guess what? That device is NOT 50% off. I had to pay full price when the whole time they were selling me on 1/2 off. My recommendation. Deal with T-Mobile online. Avoid the brick and mortar store. I needed the hotspot sooner than later so went to the store.

After a long day I had high hopes to have a decent customer service experience. I believe it was…read moreexactly that. The salesman on the floor was able to break the ice and get my questions answered. I would give another star if he told me about the deals up front it would have saved a few minutes. Overall he took his time with me and made sure I was clear and let me know I can reach back out if I have any questions. I can appreciate that. I'll be back so I'll probably update this soon. 3.5/5