extraordinary service by these guys at Mobile2Mobile They helped recover my lost data on the iPhone…read more16 Pro Max, which was liquid damage. Apple Store couldn't do anything for me and just recommended buying new phone. My data and pictures were priceless to me and for this reason, I am forever grateful to these guys here in . Thank you so much. A+ Come see them!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

This is my first time having to go back and update/revise a review I've submitted. Let me say it's…read morenot the independent retail store but the company they represent. I took my mother to this store for her 87th birthday to finally upgrade her iPhone and change from one carrier to Verizon since all her home services were through them. It just made sense she had finished paying off the phone from the previous carrier to bundle her cell phone into the internet, cable, and home phone. In addition, it will make it easier for my siblings and me to assist her in paying her bills. I thought everything was done when we entered the store, and I firmly articulated that this was what we wanted to do. So, we left thinking that it was done and that her monthly bill would reflect electronically this new item added to her services with Verizon. This was in November, and in January, my mother called me hysterical that she received a bill of over $800.00 along with a cut-off notice for her cell services and sending her information to a collection agency. I immediately logged on to her account and didn't notice anything unusual. So, I chalked it up to thinking that it was spam. I then went to her house to look at three bills with three account numbers on them. After not getting a favorable response by telephone, I immediately got the bills and went to the store we purchased the cell phone from to find out what happened. I was met by a young lady named "Nimota," who spent over an hour working with me to find out how to rectify this situation so my mother's services could be restored. I am not a Verizon customer; little did I know that their wireless and home services fall under two separate entities. So, in essence, as a customer, you receive TWO separate bills; one for home and one for cell. WHO KNEW; WTH. I will spare you further details of this fiasco. Nevertheless, I wanted to highlight "Nimota" and her incredible patience, poise, professionalism, knowledge of the carrier and who to connect me with. Her gentle spirit and calm personality kept me as we came to a peaceful resolution to this mishap to some degree. I hope that the store manager cherishes the gift of her presence in this store.

The associates at this location are very friendly and knowledgeable of current sales and deals…read more They were pleasant to work with in upgrading my phone and service plan

Ross is the reason my family comes to this location now. He's always knowledgeable about all…read moreproducts and services. Keep up the great work.

Customers service speed, availability and efficiency gets no better than this! Been a loyal…read morecustomer for a decade and never had any issues.

Mr. Wilson gave great service and had excellent knowledge of the products. Especially the REVVL Pro…read more7. Lol! Promotion and Bunus for Mr. Wilson 4STAR SERVICE

Better than Verizon. None of the crazy charges and is straightforward with service. The coverage is…read moregreat

I wasn't happy about the customer service at all. Can't say I won't go back but I'll probably not…read morego back to that one. I felt like the young lady was more concerned about not helping than helping. She was terrible. It was like I'm not even going to look into this Went twice for the same thing and the same little young girl. I hate T-Mobile for real because the customer service is so darn bad. But I only pay $35 a month. Hope it's not going to that store. Because their service was terrible and the people don't care if you leave mad twice or not. Buy the inexpensive service but don't ever go to this store.

If I could give this a 0 star, I would. My husband opened an account for Internet and at that time,…read morehe was promised a $200 gift card. He called them on 1-2-25 and they said it was coming which we never did get the gift card. Unfortunately, on 1-16-25, my husband passed away. I talked to them about a month or two after he died to get the gift card and they basically said they can't help because I'm not on the account. So I decided to get a new internet carrier. Once I got the new internet, I called on April 7, 2025 and cancelled T-Mobile. My husband got an email stating that it was cancelled and a few days later, I got call from T-Mobile telling me how to proceed with returning the equipment. I returned the equipment on 4-12-25. Well, they still took money out of my bank for this month. I called them and they said the account is still open. They also said that we had to fill out forms because I was not on the account to be able to cancel it. Apparently, someone is supposed to get back to me but I'm not holding my breath. Fortunately, I got my bank involved and they're disputing the charge. I also cancelled the debit card that they used so now they can't charge me anymore.

I managed to leave one if my most valuable possessions at my friends' house in Bethesda. My phone…read morecharger. I was in Landover on Easter Sunday. First stop, church, because my heart and mind has to stay right (53%). Second stop Wegmans, because my stomach was like, "Seymour! Feed me!!!!" (38% because I use my phone to access my bible app). Third stop, Costco to get some gas for the low, but guess who's closed on Easter?!?? Right (20ish% because I had to listen to Pandora). At this particular stop, fear rose up in my throat and began to choke me. My phone can't die when I am 30 something miles away from home!!!!!! Think Think THINK GURL!!!!! RadioShack. I gun it at about 85mph on the freeway and streets to make it to the Rhode Island RadioShack. I was afraid to see the percentage of juice i had at this point. I rush into the store, the sigh of my relief was palpable, "Can I help you ma'am?" (Do I look old enough to be called ma'am??? I digress). Eyes bugged and winded I respond, "iPhone charger?" The sales associate was friendly and efficient. I don't know how I could ever repay her...oh yea, I did, when I paid for my merchandise. (Adjectives that describe my in store experience: Clean, organized, helpful associates, merchandise in stock- what more can you ask for?)

10/10 i needed to charge my phone and i could charge my phone without paying. charge your phone…read morehere guys

I went in expecting the worst after all the negative reviews, but they were super nice. I got the…read morewrong size thing the first day, and had to come back and exchange it, and they didn't give me a bit of hassle. I'm not going to negate anything anyone else said, because they have their truth, but this went well for me.

Sort of like your ordinary t-mobile store though it looks a bit smaller. My dad and I went on…read moreSaturday, admittedly right before closing time (we didn't notice until we got there they closed at 7pm). The salesmen were talking to customers, but they also didn't acknowledge us at all. I'm not too upset about it - it was right before closing - but it still seemed odd to not even get a hello. As for the phones, I've seen the displays more intuitively laid out at other stores. If you are already on t-mobile, this is probably a fine place to go. If you're considering switching to T-mobile, you may get better service at another one of their stores.

This is my go to store for T-Mobile. Location is very convenient for me and the staff is always…read morevery helpful. They do have a full range of phones that are supported on the T-Mobile network and also a fair number of accessories for the phones.

Metro wireless is nice to have nearby! In addition to mobile phone accessories and plans, they…read moreoffer printing/copying/faxing. Faxes are $1/page (cheaper than up the street) -- don't know the prices for printing and copying. I could imagine someone who is working on their laptop next door at Harrar would find it useful to be able to print/fax/copy next door while they are camped out with a coffee and a laptop. They have a good selection of cell phone accessories, although some prices are better than others. Examples: $12 for headphones, $15 for travel micro USB charger.

went there with an old back up phone but could not remember the password so it could not be…read moreactivated so i had another phone but not with me by the way my original phone in repair at apple store and i have an account with ATT. he gave me an att sim card and said go to any att store and they can activate the phone for you he was customer service oriented helplful and concerned, only thing was he talked me into getting a wifi air, i really do not need that and will return it, i do not see where my bill would be cheaper and can not see my bill in details, i have issues getting some one on the phone i am thinking about changing if things do not change.

This store has to be top 5 worst AT&T stores in the country. After cancelling an order without…read morenotification, I then waited nearly an hour to be told they would not help me with the service I need. Go to the DuPont location, they're nicer, it's safer, and they'll help you there