Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

Great place for mobile needs. Atif was a real problem solver--he quickly figured things out and got…read moreme back on track.

The associates at this location are very friendly and knowledgeable of current sales and deals…read more They were pleasant to work with in upgrading my phone and service plan

Completely unprofessional and Horrible manager! I honestly had the worst experience i've ever had…read morewith verizon. I have been a loyal customer for over 3 years and this experience was it for me. I have not been able to use my service for 3 days. I have spoken with multiple care team reps, tech coach reps and supervisors over this period. I spoke with a supervisor and they advised me to visit a corporate store to reset my ESIM. I left my job and went to 1318 F ST NW around 3:30 PM today. When I got there, two reps were busy helping customers in the back and a lady who stated she was the store manager was available. When I came in she looked at me and looked down at her phone. I had to go to the top of the steps and say hello for her to acknowledge that I was a customer. I greeted her and explained I was having network issues. She asked for my ID right away and did not ask me any questions about the issues I was having. I asked her if I could verify my account with the account pin. She began to respond noticeably irritated and stated that is not allowed. She followed with the process over the phone is separate in store. I provided her with my ID and she gave it back. I stood in silence staring at her while she stared at her phone for about 5 minutes, with no words explaining what was going on or to set expectations. Finally after 5 minutes, I asked what's the hold up. She responded in a noticeably irritated tone, I am waiting to get access to your account. I asked her why the process was taking a while just for access. She just repeated the same thing" I am waiting to get access to your account", which was very condescending. I am completely disgusted by the experience I've had today. As a 3 year customer and a former employee of a full service verizon retailer, This has never been my experience with a corporate store. I called back after I left to get the "manager's" name. I spoked with the same representative who stated her name is Cathy-ann but she claimed there were no store managers available. However, when I was physically in the store some time before she stated she was the store manager. I am currently comparing rates to switch to AT&T. I need a representative from verizon's corporate to reach out to me as soon as possible so we can resolve this issue. I can be reached at (202) 657-7482.

Ross is the reason my family comes to this location now. He's always knowledgeable about all…read moreproducts and services. Keep up the great work.

Customers service speed, availability and efficiency gets no better than this! Been a loyal…read morecustomer for a decade and never had any issues.

Mr. Wilson gave great service and had excellent knowledge of the products. Especially the REVVL Pro…read more7. Lol! Promotion and Bunus for Mr. Wilson 4STAR SERVICE

Better than Verizon. None of the crazy charges and is straightforward with service. The coverage is…read moregreat

I wasn't happy about the customer service at all. Can't say I won't go back but I'll probably not…read morego back to that one. I felt like the young lady was more concerned about not helping than helping. She was terrible. It was like I'm not even going to look into this Went twice for the same thing and the same little young girl. I hate T-Mobile for real because the customer service is so darn bad. But I only pay $35 a month. Hope it's not going to that store. Because their service was terrible and the people don't care if you leave mad twice or not. Buy the inexpensive service but don't ever go to this store.

If I could give this a 0 star, I would. My husband opened an account for Internet and at that time,…read morehe was promised a $200 gift card. He called them on 1-2-25 and they said it was coming which we never did get the gift card. Unfortunately, on 1-16-25, my husband passed away. I talked to them about a month or two after he died to get the gift card and they basically said they can't help because I'm not on the account. So I decided to get a new internet carrier. Once I got the new internet, I called on April 7, 2025 and cancelled T-Mobile. My husband got an email stating that it was cancelled and a few days later, I got call from T-Mobile telling me how to proceed with returning the equipment. I returned the equipment on 4-12-25. Well, they still took money out of my bank for this month. I called them and they said the account is still open. They also said that we had to fill out forms because I was not on the account to be able to cancel it. Apparently, someone is supposed to get back to me but I'm not holding my breath. Fortunately, I got my bank involved and they're disputing the charge. I also cancelled the debit card that they used so now they can't charge me anymore.

I managed to leave one if my most valuable possessions at my friends' house in Bethesda. My phone…read morecharger. I was in Landover on Easter Sunday. First stop, church, because my heart and mind has to stay right (53%). Second stop Wegmans, because my stomach was like, "Seymour! Feed me!!!!" (38% because I use my phone to access my bible app). Third stop, Costco to get some gas for the low, but guess who's closed on Easter?!?? Right (20ish% because I had to listen to Pandora). At this particular stop, fear rose up in my throat and began to choke me. My phone can't die when I am 30 something miles away from home!!!!!! Think Think THINK GURL!!!!! RadioShack. I gun it at about 85mph on the freeway and streets to make it to the Rhode Island RadioShack. I was afraid to see the percentage of juice i had at this point. I rush into the store, the sigh of my relief was palpable, "Can I help you ma'am?" (Do I look old enough to be called ma'am??? I digress). Eyes bugged and winded I respond, "iPhone charger?" The sales associate was friendly and efficient. I don't know how I could ever repay her...oh yea, I did, when I paid for my merchandise. (Adjectives that describe my in store experience: Clean, organized, helpful associates, merchandise in stock- what more can you ask for?)

I had a very smooth experience here buying a new iPhone! Brandon was the absolute GOAT. He took…read moregreat care of me and answered all my questions. David P gave me a great workshop for video usage as well, which was so helpful for my job! I am so grateful to everyone at the store!

Don't waste your time. Seems their expertise is extremely limited, and they are flat out not…read morewilling to help anyone unless your product is Apple, Apple related etc. I have an MacBook, the issue was downloading some info from Google, they were not even prepared to try to help. Very disappointing. My friend told me not to bother, she said they are very limited in what they are prepared to help with, she was right, I should have listened. Its all glossy facade, fancy showroom, but no substance or REAL help when people need it. There is a REAL opening for a business opportunity for someone to ACTUALLY HELP PEOPLE WITH INFORMATION TECHNOLOGY instead of just pretending, like Apple does.

Sort of like your ordinary t-mobile store though it looks a bit smaller. My dad and I went on…read moreSaturday, admittedly right before closing time (we didn't notice until we got there they closed at 7pm). The salesmen were talking to customers, but they also didn't acknowledge us at all. I'm not too upset about it - it was right before closing - but it still seemed odd to not even get a hello. As for the phones, I've seen the displays more intuitively laid out at other stores. If you are already on t-mobile, this is probably a fine place to go. If you're considering switching to T-mobile, you may get better service at another one of their stores.

This is my go to store for T-Mobile. Location is very convenient for me and the staff is always…read morevery helpful. They do have a full range of phones that are supported on the T-Mobile network and also a fair number of accessories for the phones.

Walked into the store looking to upgrade telephone and went over to phone to see their latest…read moreoptions and possibly inquire about home internet. Less than 1 min walking into the store a male security walks over and in a rude and aggressive manner "are you seeking services, if not you have to leave the store" i was confused because I couldn't understand why a security guard would be coming up to me about seeking services when they aren't a sales rep. I didn't even do anything but look at phones... I just walked in ??? I asked the security why is he speaking to me in this manner. The female associate interjects and raises her voice across the room at me instead of walking over and aloud says "well we spoke when you came in and but you didn't speak!!." I was confused ?? So what is the reason for the security guard asking me instead of you engaging with me directly to help me... ??why didn't you just walk over as you can clearly see I have head phones in... I didn't hear you. She continue to sit there as shown in picture. She never walked over to help me...The other two male AT&T associate just were standing around and the other continues to sit there watching the interaction instead of trying to deescalate by just simply HELPING me. The security guard rudely interjects the conversation and states I'm causing a disturbance due to me speaking up about the unfriendly conduct that they showed me. "So now I'm causing a disturbance by simply walking into your store to look at phones ??! Make it make sense. " She goes on to say something under breath " I don't have time for this " which made no sense because what do you not have time for, to service people ??? you are sitting down asking a security guard to do your job ! And you will see on camera how long I was in the store when this happened.. not long !!! The security guard escalated the issue threatens to call the police on me for just walking into the store to look at phones !! I told him call the police and will report every single one of you to corporate for the aggressive, unwarranted unprofessional conduct and sue for mistreatment. I even waited for the police and no one arrived. the security guard falsely reported i was causing a disturbance they provoked/created. I have never been into any retailer and have someone treat me like that...I understand there is weird activity going on around in china town but as someone who works in employee relations these people should be placed on warning with reprimanded or fired. No reason to provoke aggressive action upon a client who did nothing. I asked if a manager was on site. They said no. The second male associate clearly see my phone was damaged and relayed to him "see... this is why I came in here!!! I just want the District Manager info... I'm not buying anything out of this store and would like to report the incident. he said let me check to see if I can give you that ?!?! And says sorry I can't give you that. So I asked do you have business cards... he says no... and said the store manager responded back via text and gave him the green light to pass her email on to me... ?!?! Are you kidding me. So the company refusing to give point of contact for service members and client now ??? I took some pictures of the interaction for record due to the uncalled hostile behavior ... but this is not all of them and the black male associate in pictures even continue to taunt me by threatening me due to Saying " you don't know me, I don't give a fuck" As you can see he's walking around with ear buds while working. This team and security guard should be trained on sales, client engagement, respect and having emotional intelligence in the workplace... Or simply be fired because they are clearly incapable of possessing skills to know how to be face fronting with clients. not even the security guard who also lacked professionalism and tone. I left and went to another provider to inquire about the same services that they were too ignorant and unprofessional to help me with. If you need to look on record you have cameras in your store. But I will never buy anything from this location... Not worth the value or time to shop here.

I have been having the worst luck with dropping my phone recently. Each time I have dropped it I…read morehave had to get the screen protector replaced. This was my second time coming to a location to have that done. I was in luck that this location just happens to be steps away from the Metro Station I usually take on any given day. After I finished with work for the day, I made my way here. When I walked in I was quickly greeted by an employee. After letting him know I was here to get a replacement screen protector he was on his way to do what he needed to do. He took payment first and we chitchatted while he expertly swapped out the screen protectors. We discussed how it is ridiculous for people not to get them or the insurance on the phone. Before I knew it, I had my phone back in my hand, thank the man, and was on my way to board the Metro.

Working at Verizon must be tough given how technology just sometimes doesn't work. I'm sure they…read moreget thrown shade when that happens. However, my pop in at this store was handled well. They weren't able to fix it, but the staff were very attentive and friendly and treated angry customers well.

I live in Southeast Washington, DC, and Verizon service here is absolutely awful. There's almost no…read moresignal anywhere -- calls constantly drop, texts fail to send, and the data is unbelievably slow. It feels like Verizon completely forgot about this area. I finally got tired of paying high prices for nothing and switched to another network that's cheaper, faster, and has full signal everywhere. Verizon is the worst choice for anyone living in Washington, DC, especially Southeast. Save your money and go with another provider.