The associates at this location are very friendly and knowledgeable of current sales and deals. They were pleasant to work with in upgrading my phone and service plan read more

Verizon - Exterior of location. Right near metro center station. - Mobile Phones Near Me - Washington, DC, District of Columbia

Completely unprofessional and Horrible manager! I honestly had the worst experience i've ever had with verizon. I have been a loyal customer for over 3 years and this experience was it for me. I have not been able to use my service for 3 days. I have spoken with multiple care team reps, tech coach reps and supervisors over this period. I spoke with a supervisor and they advised me to visit a corporate store to reset my ESIM. I left my job and went to 1318 F ST NW around 3:30 PM today. When I got there, two reps were busy helping customers in the back and a lady who stated she was the store manager was available. When I came in she looked at me and looked down at her phone. I had to go to the top of the steps and say hello for her to acknowledge that I was a customer. I greeted her and explained I was having network issues. She asked for my ID right away and did not ask me any questions about the issues I was having. I asked her if I could verify my account with the account pin. She began to respond noticeably irritated and stated that is not allowed. She followed with the process over the phone is separate in store. I provided her with my ID and she gave it back. I stood in silence staring at her while she stared at her phone for about 5 minutes, with no words explaining what was going on or to set expectations. Finally after 5 minutes, I asked what's the hold up. She responded in a noticeably irritated tone, I am waiting to get access to your account. I asked her why the process was taking a while just for access. She just repeated the same thing" I am waiting to get access to your account", which was very condescending. I am completely disgusted by the experience I've had today. As a 3 year customer and a former employee of a full service verizon retailer, This has never been my experience with a corporate store. I called back after I left to get the "manager's" name. I spoked with the same representative who stated her name is Cathy-ann but she claimed there were no store managers available. However, when I was physically in the store some time before she stated she was the store manager. I am currently comparing rates to switch to AT&T. I need a representative from verizon's corporate to reach out to me as soon as possible so we can resolve this issue. I can be reached at (202) 657-7482. read more

Be careful with Verizon Sales People. Verizon sales people are scamming people knocking on doors and offering "free" one month trials. They did it to my wife and me. We have them a chance, the technician came in installed the routers etc. and they said we will receive an email at the end of the month asking if we wanted to keep the service. We never got the email. We ended up deciding not to keep the service. After the first month passed since we never got the email we tried to contact the sales person, who never responded. About a week later we got a bill for $120 for the "Free" month and a extra month ahead! We called customer service and they said we "received the wrong promise" and that they will not charge us for the first month but that we had to pay for the month that already started. We are still dealing by the situation we will see if we are manage to resolve this issue. Just be aware. This is either salesmen crap or corporate crap. read more

Verizon - Mobile Phones Near Me - Washington, DC, District of Columbia

This is my first time having to go back and update/revise a review I've submitted. Let me say it's not the independent retail store but the company they represent. I took my mother to this store for her 87th birthday to finally upgrade her iPhone and change from one carrier to Verizon since all her home services were through them. It just made sense she had finished paying off the phone from the previous carrier to bundle her cell phone into the internet, cable, and home phone. In addition, it will make it easier for my siblings and me to assist her in paying her bills. I thought everything was done when we entered the store, and I firmly articulated that this was what we wanted to do. So, we left thinking that it was done and that her monthly bill would reflect electronically this new item added to her services with Verizon. This was in November, and in January, my mother called me hysterical that she received a bill of over $800.00 along with a cut-off notice for her cell services and sending her information to a collection agency. I immediately logged on to her account and didn't notice anything unusual. So, I chalked it up to thinking that it was spam. I then went to her house to look at three bills with three account numbers on them. After not getting a favorable response by telephone, I immediately got the bills and went to the store we purchased the cell phone from to find out what happened. I was met by a young lady named "Nimota," who spent over an hour working with me to find out how to rectify this situation so my mother's services could be restored. I am not a Verizon customer; little did I know that their wireless and home services fall under two separate entities. So, in essence, as a customer, you receive TWO separate bills; one for home and one for cell. WHO KNEW; WTH. I will spare you further details of this fiasco. Nevertheless, I wanted to highlight "Nimota" and her incredible patience, poise, professionalism, knowledge of the carrier and who to connect me with. Her gentle spirit and calm personality kept me as we came to a peaceful resolution to this mishap to some degree. I hope that the store manager cherishes the gift of her presence in this store. read more

No complaints with the internet service through Verizon. I recommend. Setting it up was a breeze over the phone! Super quick. The technician was in and out for the install and it's been stable. read more

Verizon - Brand new Verizon router - Mobile Phones Near Me - Washington, DC, District of Columbia

Currently I Own a 3G Phone from Verizon and was Asked to Upgrade to 4G before December 1, 2022. I Did Order a New Phone and After it didn't Arrive as Promised. I Called Verizon, and was Transferred to the Fraud Dept. and then was told Phone Had Been Returned. I Asked What Is the Reason and was told " They Couldn't Tell Me That, It Goes Against Company Policy " I've Been a Customer of Verizon for Over 30 Years and this Is the First Time I've Ever Encountered a Problem of this Magnitude. This Is the Poorest Customer Service I've Ever Experienced, being Placed on Hold for Up to 3 Hours or More at a Time, Transferred to Various Departments on Numerous Occasions and Still No Resolution. It's Unacceptable and the Worst Customer Service Ever! read more

I wanted to install the Internet at home, and called to find out and connect the Internet. I have never experienced worse customer service in my life. The operator is irritated and has no respect for people. The prices that are indicated for new clients are completely different. He yelled and forcibly shoved other packages without giving a chance to think. I found a better Internet company with wonderful service and respectful attitude. I DO NOT RECOMMEND Verizon to anyone who does not want to get stressed. No one at Verizon is engaged in correcting bad customer service. It is a pity. read more

I have been to this store twice to trade-in phones for upgraded phones. Each time I was told multiple times to do it online. I told them, doing it at a Verizon store gets me a better deal (loyalty credits). They didn't believe me or didn't want to hear it. They kept trying to push me off, saying that I would get the same deal with them, and it'll be faster online. Trust me, I don't want to have to go into a store if I didn't have to either. Anyway, after about 15 minutes of them trying to get me to upgrade my plan and get a Verizon credit card (LOL), I finally convinced them to just run the trade-in/upgrade. I ended up with $550 and $800 respectively in trade-in credits at the store, as opposed to $100 online. One phone was even delivered to me the next day. So all that to say is, if you know what you're doing, don't let the staff there try and stop you. Advocate for yourself because staff seem to not want to work there, though I really can't blame them, times are crappy, especially in retail. read more

It works when it works. If you need any help the customer service is off-shored to the Phillipnes (not terrible once you get someone) but getting through the website and automation is insane. Try someone else. read more

Just left the store after the sales associate verbally berated me, my mom over the phone, and another sales associate at an indirect Verizon store over the phone also. Rather than taking the time explain the issue or offer solutions, he just raised his voice louder and louder as he grew more frustrated. He wouldn't even look at me throughout the process. It's like he couldn't be bothered with me. If you're thinking of switching to Verizon, don't. If you have to switch to Verizon, don't do it at this store. read more

Ordered replacement tablets for my daughters. Due to limited stock I had to go to 2 different stores. Everything was ready quickly. I liked the contact-less locker option. Made jumping in and out in DC easier. read more

I used a verizon gift card to purchase some earbuds. Instead of charging the gift card they charged my bank account. The rep tells me it can't be backed out because the transaction was already closed/shipped. They suggested I return the earbuds, get the credit, and buy them again (WTH). In the box was a return UPS label. Not a prepaid one, as you might expect, but one I would have to pay $14 out of my pocket to correct their mistake. The other option would be take them to the Verizon store (there's only two options in stores despite the reasonable number of stores in the area). Neither stores are close to me. It took 5 reps (and a total of over two hours of time) to figure out this very stupid procedure. I just moved to Verizon three months and how I regret it. Oh, and while I'm talking to the rep about how to correct this he asks me if i want to move cell phone service to Verizon. Is he for real? If you are considering Verizon don't. You will regret it. read more

Went there early Saturday morning in hopes that I would be "in & out"... I was initially helped by a lady named Judy who was nice but clearly didn't understand how to navigate the acquisition of a new business account and phone. After an hour of troubleshooting, the manager (forgot his name) assisted and we immediately made progress... After another 30minutes of troubleshooting they concluded that I was not able to get a new phone on Saturday because the business account customer service office is closed over the weekend.... Terrible experience and wasted 2 hours.... read more

Verizon as a whole is okay but they seem to continually have an issue with continuity throughout the brands and upholding the standard store to store or call center to call center. I've had the worst experience with this store in particular ....the first to the store I was ignored by at least 3 associates for 10 min until I asked one of them if I could be signed in/acknowledged. Needless to say they were no help and as of luck would have it I had to venture back to the store for my boyfriends phone because I was told the newly released green color was in stock. I get to the store and a rep named AHMAD greeted me and offered assistance wherein I told him I was looking for a particular phone and as advised it wasn't there while still on hold with customer care telling me it's available. Of course I'm disappointed but that quickly turned to disgust when Ahmad informed me with a smug grin that he's just sold the last one. I told him about my experience and to add insult to injury he very rudely, disrespectfully and sarcastically asked me "well were my coworkers supposed to stop helping their customers to service you and I said of course not but they could have at least acknowledged me. Totally disrespectful and uncalled for. read more

Horrible service. My internet is not working. I have been on hold for support more than an hour. Realy ? !!!!! I have all ready reset the router etc. I just wanted to know if this is a local outage and estimated repair time. I am considering going back to comcast. I have never been on hold more than 5-6 min with comcast. read more

I had to call Verizon eight times to set up my Internet and six more times to get it fixed, all within a 7 week period!!! Verizon is a terrible company!! read more

After Verizon decided to automate their phone calls (ugh) I decided to go to a store to ask all of the questions I had. I was the first customer in the store on a Monday morning at 9:00 am and Juan, the Solutions Associate, greeted me and was able to help right away. He was patient as I asked all of my questions and explained everything to me very clearly. The store itself​ is really big and clean. It's close to the metro and surrounded by various delicious food eateries. I'm definitely​ coming back to this Verizon store​ the next time I don't want to deal with automated machines! read more

This is a review I've been looking forward to writing for the last few days. The Verizon store on 1314 F st. and its two most capable, knowledgeable and patient employees (Bruce and Thomas) bent over backwards to help port a phone number over to Verizon from my previous carrier AT&T. Let me be succinct, it got complicated, took around an hour, and ultimately the root of the issue was my doing, but Bruce and Thomas, being the superlative examples they are to the industry and customer service, got the job done. Thank you Bruce and Thomas! read more

Great customerservice and had the equipment I wanted. Prices I could live with. Monthly rates acceptable for my wallet. read more

Verizon - Great store, location close to Metro. They have the latest selections, custome rservice and support was on point. - Mobile Phones Near Me - Washington, DC, District of Columbia

I got Yelp just so I could write this review. This is how this store works: 1. Walk into the store, a bored employee asks your name, phone number, what you want, etc. 2. At least five employees stare at you but walk past you without helping. 3. The one employee who's supposed to help you is in the back so everyone has to tell her to come out and help you. 4. When she finally comes out, she asks all the same information as the first person. All I wanted was a new phone, but the employee tried to scare me into buying every single accessory. "You're going to use that phone without a case? That makes me nervous..." No, I don't want your overpriced accessories. I'll go buy them from China online thanks. I could go on, but my main complaint is that the employees need to be better organized and have good customer service skills. I had to come here three times before finally getting my phone and every time, there were a handful of employees but I still had to wait at least ten minutes for them to find that one employee who's mysteriously in the back. Stressful experience to say the least. read more

Are you thinking about getting a MIFI?? Don't do it!! Listen to yelp and go for DC Access and if you really need something portable try to stay away from the MIFI. Connection - horrible. Price - even worse. Customer service - absolutely horrible. They don't respect your privacy and share your billing issues with your parents. Their number one priority is to shake you down for money. And once they've got it they'll think about helping you. Believe me. Just don't it. As soon as DC Access installs its new equipment near me in the H Street, NE area, I'll be getting rid of the MIFI. DC Access is an wonderful service that makes money by understanding and meeting your needs. An excellent local business. read more

I came here panicked and distraught that my beloved iPhone stopped charging after I had downloaded iOS7. For sure, it was this new system upgrade that caused the temporary demise of my communication device. Lo and behold, when I came in, I gave my name to the woman and she suggested it might be because my phone was asleep. I knew it wasn't. I knew it stopped charging despite several attempts to charge the phone. Still, she took the phone from me, plugged it in and asked if I had my USB cable with me. Then her manager came and spoke with me and told me my USB cable was not good. It was bent and then he took my crappy cable and gave me the one they had in the store to keep. Yay! read more

**This Verizon store: Since pricing and all of that should be similar at stores, all I can really review is the service here. Just like Yelp! says, this place is A-OK. Nothing outstanding, but nothing too negative to note either. My wait times have been short here, and the staff has been professional, even though they couldn't help me with my issue. Also, the store is very convenient to a metro. I tried to transfer my family plan into my name here, but apparently if your number is out of the District and you're not the primary account holder, you can't do jack to your account. Like renew it. Or buy a phone. I figure this is a National Verizon thing...I had to go back to CA in order to make the changes to the account. Very frustrating, but the guy helping me was really nice and otherwise helpful. **Verizon in general: Wish they had a better smart phone selection as a whole. Verizon gets docked a star for being so expensive! They just lock in the market here because we're all metro-bound. Very good service throughout DC, and the added bonus of strong underground metro coverage. The only dead spots are in some parts of the metro tunnels and stations and in the deep recesses of my federal building. However, that's expected through 5 layers of concrete. FYI: This place is not in Shaw, but it's near Metro Center at National Place read more

Eunice was very helpful in fixing my MiFi which needed a new Sim card and helpfully replaced it and showed me some new items. I also browsed all the new "tools,toys and tablets" and thought about but didn't buy a Samsung $599 camera that is Android connected....still thinking about it. I'm listing this place as not wheelchair accessible despite it being a new building as there is a serious flight of steps from the street down into the store. When I inquired they said there was an entrance via the adjoining door next door which had an elevator that would take you to the entrance at the rear of the store. But there's no sign outside about this and the door to the entranceway with the elevator was, natch, locked, so you'd have to open the door at the top of the stairs and ask them to go unlock it. read more

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Verizon Wireless thinks the answer to every phone problem is to buy a new phone. This store is no different. I did a system update on my Blackberry Bold 9930. It was supposed to take two hours but was taking 10+ hours and was only at 25% complete. I was in DC for a conference and luckily this store was around the corner. I got there and signed in, then waited, and waited, and waited, and waited, and waited and FINALLY my name was called. I told them the problem, they look up my account and tell me I'm not eligible for an upgrade. I said "I don't want an upgrade, I want my phone to work." The person helping me asked his fellow associate what he should do [side note: is it just me, or do verizon wireless associates know nothing about technical problems with your phone?]. This guy just looks at me and says "you need to be patient and let the system update." I'm at a conference away from home, I don't have time to be "patient" for a system update that looks like it's going to take two days to complete when it should only take two hours. The associates who helped me in this store were super unhelpful and super rude. read more

I just came back from a weekend trip to Washington, D.C. and unfortunately had to visit a Verizon store during the trip. This Verizon location was the nearest to me, so I choose this location for that reason. As soon as I walked in, I was greeted and asked to wait a few moments. It was really only a few moments before Thomas Yeo helped me out. He was absolutely amazing!! I have a lot of trouble understanding the excessive, individual charges of all these "data plans" so Thomas was AWESOME in explaining everything. I spent over a hour in the store, unfortunately, but he was not only kind but he WROTE everything out for me!! I couldnt believe it! He was really kind and went beyond, to provide the best customer service!! Thank you Thomas!! I wish you were in CA so that I could make this my home store! Def. recommend this location! read more

Super-helpful Staff... Nelson was very helpful in showing me all the options for bringing my dead cell-phone battery back to life. He was nice enough to even offer charging my phone on the spot as a courtesy. He did this in spite of the fact that I don't even have Verizon, but the Death Star, as people refer to AT&T. Perhaps he felt sorry for me, ;). read more

This was my third trip to a Verizon store to upgrade my service or phone in the last three years. Decided to return to this particular store where I could work with Thomas Yeo and his reps. They patiently listened to my needs and provided the pros and cons of various phones and services. Never was I felt pressured. I feel like I can trust these guys and will return again the next time I need to do something with Verizon. read more

Incompetence reigns here. If you can actually find a staff member to help you, and maybe they should have more than 2 people as this is, ya know, Downtown DC, maybe you should train them to be able to answer basic questions. read more

OMG they are the worst and that is after competition from Comcast and Direct TV. All of the following took place within the last week; (1)Took three phone calls to get accurate information about setting up voicemail. Of course, while you are on hold you keep being told that your call is very important; (2) Was sent a new modem that was exactly the same model as the one i already had; (3) the letter that came with the redundant modem said a prepaid mailing label for returning the old one was enclosed. When i went to the UPS store as directed by the letter to return the redundant modem unopened, the UPS guy laughed as he referred to the "mailing label" that had no address, only a bar code. He said that at least 8 other people in my neighborhood had come in with the same problem not-label from Verizon Tonight gritted my teeth and called CS. Rep totally clueless about how to resolve. My other issue was to request that said rep reduce my voicemail rings from 7 to 4. Why i cant be prompted to do that myself i will never know. Rep didnt know how to do that either. i asked for a supervisor. She said he would call me right back. Raise your hand if you think he ever called. Looking forward to getting a bill for the unreturned modem. You couldn't make this up read more

I was getting 1 MPS at most internet; they said pay us another $15 and you'll get 3.5 MPS. Of the 15 times I checked, even at 3 am, I only got 1.5 MPS. When I finally stopped paying for it and using housemates wifi they admitted that NOT ALL areas got 3.5 MPS. As of 11/16/16 Verizon no longer will let anyone send out email from their domain name or that of whatever site they may manage. How many hundreds of organizations and thousands of individuals have been negatively impacted by that! So now I have to look for a new ISP, which is how I got to this page. read more

What the hell is going on with Verizon? I got rid of Xfinity due to their horrible service without realizing that Verizon is just as bad. They had confirmed that my DSL modem and phone service would be activated by the end of their business day. Since nothing has been activated and I'm still without internet service, I have come to the conclusion that I have been lied to, hoodwinked, bamboozled and DECEIVED! If my service IS NOT activated soon, I will return their equipment to the nearest Verizon office in a bag! read more

I would never get Verizon fios ever again. Support is awful. Customer service is awful. And they only keep track of conversations they'd like to. I had a conversation online with a representative and screen shot it for my records and they still did not honor that even after one representative said that would be a valid source of proof. read more

Horrible service. Incompetent technicians. Cannot get a person online or on phone to fix anything. Horrible horrible horrible. Never using them again. read more

Thomas had my phone upgrade ready to go in 20 minutes. Good fella, knowledgeable and attentive. After many a nightmares in "authorized" retailers this experience made me a happy camper. Regarding my last review of Verizon, my feelings toward Fios and it's entire customer service division are unchanged: they can go straight to hell. read more

Thank you so much to Joseph and Reggie who were so knowledgeable, patient and kind to me today. You made an experience that could have bene such a pain really pleasant! Thanks for all your help and best wishes! Store supervisors- give these guys a raise! read more

Horrible customer service. I went there for a few questions about my bill and the guy that helped me almost immediately got defensive when he couldn't actually answer my questions. He then told me it was my choice to stay with Verizon. I eventually had to ask him to print off my bills and I stood there and called the customer service hotline for Verizon to fix my problem while the employees offered no other assistance and talked badly about me within earshot. Don't waste your time, just call the customer service phone number instead. read more

Not sure why there's so many negative reviews! Went in around 2pm on a Wednesday to upgrade my phone. The gentleman who helped me was quick, didn't try to sell me anything I didn't need (for the first time in 8 years of having Verizon I wasn't upsold and pressured). I was in and out within 20 minutes. So painless and easy. I recommend them for your cellular needs ! read more

Absolutely the worst company in life. I wish they could get a zero star. Waiting for installation since March. This is the 4th rescheduled installation. If I had another service provider I would NEVER NEVER NEVER choose Verizon. read more

Thomas, the manager is AWESOME! I had multiple issues with my phone and headset and went to multiple stores of Verizon and got subpar service. One visit with Thomas, and he took care of everything in less than 10 minutes. He has a customer centric approach which he instills on his staff. read more