Working at Verizon must be tough given how technology just sometimes doesn't work. I'm sure they get thrown shade when that happens. However, my pop in at this store was handled well. They weren't able to fix it, but the staff were very attentive and friendly and treated angry customers well. read more

I live in Southeast Washington, DC, and Verizon service here is absolutely awful. There's almost no signal anywhere -- calls constantly drop, texts fail to send, and the data is unbelievably slow. It feels like Verizon completely forgot about this area. I finally got tired of paying high prices for nothing and switched to another network that's cheaper, faster, and has full signal everywhere. Verizon is the worst choice for anyone living in Washington, DC, especially Southeast. Save your money and go with another provider. read more

Came in here to upgrade my phone and was pleasantly surprised as there was only one employee present with how seamless the process was. There were several updates that needed to be made and I was able to get in and out in about 20 minutes. read more

I Visited the Verizon store on 8th street SE and had the best experience EVER!!!!! I went in too inquire about home internet services and was waited on immediately by a wonderful lady by the name Heilie with assistance from the very knowledgeable mgr Asad. All my question's were answered even the ones that I forgot to ask they asked and answered for me. If you are looking for a new phone or internet service, please visit this store very clean and the employees are very knowledgeable and kind. Thank you Lord, for these wonderful people. read more

No one will greet you. I would not recommend doing business with Verizon in general and definitely not this location. They are not well trained and not helpful at all. Very poor customer service. Very rude and and takes a long wait to get service. The person who "helped" me is named Asad and he did nothing to make my experience better. There was a child running around like it was a daycare. For the money I would choose Xfinity or T-Mobile. read more

Verizon Authorized Retailer - Wireless Zone - Mobile Phones Near Me - Washington, DC, District of Columbia

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Beware. This is not an official Verizon store. This establishment is merely licensed by a 3rd party to host Verizon business and up-charges for everything to skim off the top. Not only is the customer service undesirable but the pricing is higher because you are paying more than a traditional Verizon location! Please go to a legitimate retail spot and save yourself money and headache. read more

Luke helped my boyfriend out when he lost his phone the other day! Was very knowledgeable and a clear communicator. He also gave me some great information about the different plans available, and actually helped the customer that came in behind us so well he was dancing in the streets We will only be coming to this location from now on! read more

The worst customer service. They will lie to you and try to extort you. Got a new iPhone. They insisted I pay $20 -- in advance of them even ordering the new phone -- for a set up fee. I questioned this and he insisted it would be worthwhile because he would set up everything in my new phone and get it working. A week later when I arrived to pick up my new phone, having already paid for the service fee, suddenly the same employee claimed that none of the data on my phone could be transferred unless I purchased additional iCloud storage first. Refused to help in any other way. Accused me of lying when I said that in the past, Verizon employees have always transferred my contacts and data to my new phone without charging for it or making me use the cloud. So, eventually, I at least got him to refund the set up service fee and said I would set up the phone myself. This literally involved nothing more than turning on Bluetooth and letting the two devices talk to each other. They're Apple devices and extremely easy to set up. Like, would not be worth paying any money for under any circumstances. But especially obnoxious to be lied to and told I needed to pay for even more iCloud storage just to transfer data between devices. You should be ashamed of charging your customers for fake services. read more

Swung by here yesterday on our way to the Nationals game (Go NATS) because my boss' iPhone wasn't sending text messages. He was getting I-messages just fine but for some reason I couldn't get his texts to go through as delivered. I googled in and tried troubleshooting it myself, but to no avail. I read that it was a carrier problem and needed to be addressed by his phone provider, lucky for my boss I'm really stubborn and hate being stumped by technology so this place was on our walk towards Nats park. We arrived and the gentlemen was working with another customer so we hung out a bit, and while he was still finishing up with charging the other guy he asked what he could do for us. Nice enough, right?! Well I tried to make light of the situation and joked about how if everyone had an iPhone this wouldn't be a problem. Sarcasm can be lost on people... I realize this. He took a look at the phone, asked what steps we've taken and I told him we had turned the iMessage off restarted the phone, turned it back on; but did not sign out of Apple ID. He looked at the phone for a bit, handed it back and told us it was a well-known Apple problem and not a Verizon problem...and that we needed to take it to an Apple store. Seemed easy enough? Well my boss decided to just try the Verizon store near him and boom...he sent me an imessage earlier today and told me it was a Verizon network problem, he didn't have texting turned on (he's an old head who had a flip phone up until a month ago -_-) but really? I mean even with the bad information it wasn't a big deal...I just coulda had a better experience without the attitude. It's not what I'm used to expecting when dealing with Verizon... so total miss on this one. If you're in the area and looking for Verizon support, you're better off trying somewhere else. read more

Dropped in unscheduled around 7 on a Saturday nite. Quin was on duty alone, and was very patient and diligent in helping me deal with my slowing, aging Samsung Note 3. I was very pleased with his successful efforts. Thanks. Michael read more

I (tried) to go to this store today because my phone is having issues and it was closed with the door locked in the middle of the afternoon. Then, I saw an employee walk up to the door, look at me, double check that the door was locked, and walk away. 0/0 stars read more

Asad was incredibly helpful AND patient resolving a problem that ultimately turned out to be at our end. Thanks Asad.

Avoid this retailer at all costs! I went in a month ago. Waited patiently for assistance. Was told I had to wait a month to be eligible for an upgrade. Returned yesterday. I upgraded to the Galaxy Note 3. My sales rep advised the Manager that I was entitle to a $100 rebate but the Manager told him it was not available on this phone. I was charged $199 for the phone. I went home and found the same phone on sale at Best Buy for $99.99. I returned to the store and spoke with the Manager. His response? "What do you want me to do about it?" When I asked for a refund he told me I would be charged a restocking fee of $30 and he claim a earphones came with the phone!!! Another sales person informed me that Best Buy sold re-furbished phones. I took my refund and am headed to Best Buy. I would strongly advise others to follow suit. Shop around...but not here. read more

Asad was awesome. Professional, courteous, knowledgeable and super helpful. Went above and beyond, and definitely held the attitude that the customer is important. Good customer service is hard to find in the wireless industry-- but not on 8th Street. read more

There hours on the web are wrong, the ups secure site is not so secure and they are not customer friendly. Went to pick up a package and they said they did not have it, I asked for them to call UPS and they said they could not. I asked to have them look it up by tracking number but they said they could not do that either. I asked they check if they received it and they said it cannot be tracked. I have made a complaint to Amazon. read more

Verizon Authorized Retailer - Wireless Zone - Umm not so secure of packages. - Mobile Phones Near Me - Washington, DC, District of Columbia

If you're a Verizon customer then you must go into the Wireless Zone for any issues with your service plan, or to purchase a new phone. I am so impressed with the professionalism of Talaya Hayes, Store Manager, and the owner John. Both of them were extremely helpful to me as I graduated up to a smart phone. Kelly Burrello, Washington, DC read more

The is a well run operation. In particular, Asad was courteous, informative, and efficient with my many questions. He was also amazing at multi-tasking during times when my new phone was in process of loading new data. He knows his products and treats customers with respect and patience. I couldn't ask for more and highly recommend this store. read more

My 1st cell phone was having problems. Went to the store at 703 8th St NE, DC and Anthony was of great help. He was very nice and helpful. He used his magic wand to do somethings that freed up a lot of space and also allowed me to add more apps to the phone since it had locked apps that took up much space. I won't know if it solved the original probs but, I have to use it to see. He told me if that didn't work to come back and he'd be happy to help me. I had to wait a bit due to a customer with involved probs but, all it cost me was a little time. YAY! read more

I signed up on Yelp just to make sure my experience at this Verizon store was known by other folks around the Hill, heck..everyone for that matter! I love supporting small business in my neighborhood. Great customer service should be recognized as it can be hard to find nowadays. So I came into the store earlier this week to upgrade and had one of the most outstanding experiences I have ever had in retail with Lazuru (Sorry if I butchered his name). When I came in, he was cleaning the store which looked clean and spotless! Smelled great too. He was courteous with his greeting, welcoming with his approach and very knowledgeable about Verizon plans and smartphones. All while being professional. He didn't sound "robotic". It was a genuine approach. He walked me through how my bill was going to improve with new plans since I was on some older plan so that alone made me happy. The store got a busy and he was solo yet he was able to provide everyone attention, all with a smile which we need more of from other Verizon locations. This guy knows how to multi-task and has great energy. When he went to the back to get me a case for my iPhone, the 3 other folks at the store were very impressed with his attention to detail. Everyone looked happy. He helped me set-up my phone as I am not the most tech-savvy person in the world and he did it with patience and knowledge. One of the guys actually got a bundle due to the fact that he was impressed with how great Lazuru was. After everything was complete, he escorted me out to the door and told me I can always come back to the store or call if I had any questions. He is the definition of outstanding customer service. His approach isn't aggressive. The fact that his approach is so genuine makes you want to buy more. The store itself smelled and looked great and everything about the experience was 5 stars. I will definitely be back and telling my neighbors about the store and the experience I had. Keep it going!!! read more

My mom, who is in her eighties, and I came in to get her a new iPhone. Asad was fantastic, transferring all of my mom's info and apps from the old to the new phone and setting it all up in her Verizon account. He ended up saving her almost $40 a month on her bill, enough to pay for the phone and then some. He got us a new cover and screen protector, put it all on, and gave my mom a quick tutorial in using the phone--all while assisting other customers! We've used this store before, and have always been more than pleased--amazed really--at the level of customer service. I don't even live in the area anymore, but I wouldn't shop anywhere else for my Verizon products. read more

I had been experiencing some operating issues with my LG Ally. Representatives at other Verizon Wirless locations were unable to help me until I found Rich King at the Capitol Hill Wireless Zone. He diagnosed my problem and the phone was up and running in a few minutes. I was so pleased with his knowledgeable, helpful and patient service that I returned this winter and upgraded to an iPhone 4s. This is the only Verizon Wireless location that I will go to in the future and luckily it is right in my neighborhood. read more

If I could give them 5000 stars i would. Extraordinary service by Asad and beyond patient. After purchasing a phone a year ago at another downtown Washington store, I finally know how to use it thanks to Asad-he runs this location. read more

If I could possibly give this establishment a zero rating, I would. I plan on finding every single review outlet and letting everyone possible know that this place will take your money, screw you over, and frustrate your personal and professional life. This organization has made me hate my entire service with Verizon Wireless and I am looking to switch phone companies EXPLICITLY because of my business transactions with this business. The customer service is poor (when you can even get them on the phone), the management is lacking and inefficient, and God forbid you have an insurance claim..just go buy a new phone and save yourself the frustration... Or better yet, DONT DO BUSINESS with them. Go deal directly with Verizon Corporate. read more

Had a tough issue to resolve, problem was on Verizon corporate side, not with the store. Employees were very patient and stayed with it for hours, on top of a lot of incoming store traffic. Appreciated the extra effort. read more

I just wanted to pass along a quick note that this has been the most positive experience I have ever had with Verizon. On Saturday, I had a phone stolen from me and really needed a phone as my boss is traveling and only had that number. I called and the gentleman said despite the store closing in ten minutes, he would wait. I hurried over, and was helped by Mr. Gray. I can not praise him enough - you probably think this is his mother writing...it's not. I was just blown away by his kindness to wait on me after the store was set to closing...just so grateful and I wanted to make you aware of him going above and beyond. Many thanks for the great service and positive attitude of your staff - it really turned the day around! read more

I had a really positive experience at the Wireless Zone on 8th Street SE and wanted to share it here for others who find dealing with phone providers to be kind of a hassle. I had actually put off replacing my phone for a couple of years just because I didn't want to put up with the trouble of going in and having to have some salesperson try to sell me a bigger plan and stuff I didn't want. My experience with Anthony on 8th street could not have been better. He talked over the different options I had available, let me explain what I really wanted and what my needs were. I wasn't interested in the "hot new phone," I wanted an older model with a solid track record. The guys at Wireless Zone respected my choice, there was no sales push or attempt to sign me onto a more expensive plan. They got me set up with a switch over to the new model and get everything set up with a minimum of trouble. It was a real pleasure dealing with Anthony and the manager, Mr. Agha. If you're in the market for a new phone or need help, I'm happy to recommend these guys without reservation! read more

I'd give it six stars if I could. Can't say enough good things about this location! Asad literally spent hours with my over two days helping me fix a really complicated issue that required assistance from tech support at both Verizon and Apple. Absolutely not worth his time, but was a huge huge help to me. Best customer service I've received anywhere in a very long time! This will be my Verizon location from now on, and I'm recommending it to all my friends as well. read more

These guys are great. They helped me get a new phone and switch my plan from another provider. They patiently answered all my questions, and gave good advice when asked. They set everything up--I mean everything, down to helping me get my government discount. Very nice, very knowledgeable, very helpful. Great experience, I can't recommend them highly enough. read more

I'm a longtime Verizon customer and have always gone to Verizon Wireless stores, so I was weary of going to a Verizon "authorized" retailer. I was pleasantly surprised by the great services of this Wireless Zone location. Rich King (I think is the sales associate's name) was incredibly knowledgeable, helpful and patient with my millions of questions and uncertainties in making the jump from Blackberry to iPhone. I definitely will go back to this place for future service and accessories and when it's time to get a new phone. read more

I am a regular customer, and I always appreciate the time they take out for each individual customer. I went in to get a new phone, and Nasar there helped me immensely putting down all the options and plans that would be suitable for me. He also helped me get a Verizon plan that fits my budget. I highly recommend the Verizon Wireless on 8th Street, the staff is very cooperative and helps you to your benefit without pushing you to buy anything. Anyone who needs a new phone or a new plan, go to these guys, they will not disappoint you! read more

John at the 8th Street, SE Verizon retail store made the experience of buying a new smart phone actually pleasant. He answered all of my questions, helped me straighten out a few quirky things with my old phone (setting up a new Apple ID so my contacts and my daughters' would be separate), and he set me up with a cheaper plan. He was patient even with my silly questions. I would highly recommend working with John. The best Verizon experience ever! read more