Although the person working the counter was unable to be of help to me due to the fact that my…read moreToshiba computer was too old for him to try to service and it was determined not worth his time or my money to diagnose when there were a lot of other things in the appearance of the computer which caused him to render that verdict.

Bill was very helpful. After I explained the issue with my Samsung phone and what might be the…read moreproblem, he took it back for a check and kindly explained that I actually didn't need service on the device. He had suggestions for checking the other device to which I had tried to connect. No charge!

I've spent thousands of dollars consistently at this Micro Center location over the past year,…read moreprimarily on higher-end PC components. Unfortunately, my experiences have repeatedly involved inaccurate guidance from staff and a lack of follow-through when issues arise. During a workstation build, I purchased a motherboard and was told confidently that it supported four NVMe SSDs. Based on that advice, I was sold four NVMe drives at the same time. After getting home and installing everything, I discovered the fourth "slot" was actually a Wi-Fi NVMe slot, and Micro Center does not even carry an SSD compatible with it. This should have been identified at the point of sale, especially since the motherboard and SSDs were purchased together. In that same build, I was also sold a Wi-Fi PCIe card alongside an AMD motherboard, despite the box clearly stating it was not compatible with AMD platforms. Again, this was sold with confidence by staff while all components were being purchased together. I also ran into a fitment issue with an AIO cooler. I explicitly told the associate I was using a Corsair Obsidian 1000D case, and the rep looked up the case and assured me a 360mm AIO would fit. After getting everything home, I found that the case requires a 420mm AIO in the top configuration. The unit I was sold also appeared to be an older, unbranded model pulled from the back rather than a clearly current, well-documented option adding to my concern about the recommendation. More recently, I placed an in-store hold on a Bambu Lab P2S combo after confirming availability with an associate and was given a printed hold slip with a date and timestamp. The next day, while on my way to the store, I received a call saying the unit was no longer available and had been "allocated to online inventory." The paperwork I was given showed zero web orders, and I was told the people who could explain the allocation weren't available. I was then told a manager would follow up when new inventory arrived. I waited through a holiday, called again, and was told the manager was busy and would call me back. That call never came. As of today (Thursday), the store's website shows eight units in stock, yet no one ever contacted me. At that point, it's hard to avoid the conclusion that either follow-ups aren't being tracked or customer commitments aren't taken seriously. I understand that inventory sells out and mistakes happen. The issue is the pattern: incorrect technical guidance at purchase time, documented assurances that aren't honored, and repeated failures to close the loop after escalation. For a store that markets itself on knowledgeable staff and expert advice, this has been disappointing. I'm leaving this review so store leadership is aware. I want to continue shopping here, but based on repeated experiences, it's becoming difficult to trust the guidance or the follow-through.

I'm pretty new to Micro Center, but I find it amusing the decor reminds me of the corpse of a Fry's…read moreElectronics (rest in peace, my dudes). In terms of PC parts they're technically here, but it's not really kid in a candy store vibe for tech that I was hoping for. I've only ever done purchases, never had to get tech support so can't speak on that angle. It's a little better than buying parts on Newegg, but sometimes the variety of parts leave little room for variety. When I specific tech concerns for my rig, some of the staff kind of gave me the path of least resistance answer like "we don't do that here", not even at least trying to attempt to solve my problem or tell me where else I should go. Was hoping this would be a good spot to go if I ever did need tech support, but that doesn't seem to be the case here.

I brought my phone in because the iOS would not update, They had never seen the particular message…read morebefore (which is hard to believe) they wanted to wipe the phone completely to redo the iOS. I did not wanna get iPhone wiped, but Was told to start the process it would begin with a wipe. So I insisted on seeing a tech and going through the steps one at a time, against the initial advice, I was giving everything turned out perfect, I could not remember my Apple password, which was not needed. I will send a picture of the phone pairing option, which should've been obvious. I still stand by my previous review..

My Apple laptop just had a birthday, it was 12 years old, so I decided it was time to get a new…read moreone. When, I figured it out my stats...I bought my Apple laptop online. I made an appointment at the Genius Bar to get my data transferred from my old computer. Koha told me that it takes 24-72 hours to get the work done. Thank you, Koha...it was ready that night. You are the best! The Apple Store is clean and well organized. The people who work there are Rock Stars! A huge shout out and applause to Jason! He worked with me to download all of the programs I use on a daily basis and make sure I was able to use them. Jason is a magician and his fingers flew along the keyboard. He was kind, patient, and a serious expert in his craft. Jason you are a Superstar! Thank you, so very much. Another, shout out, to CJ for showing me the Apple watches and explaining all of the features on the new Apple watch. My Apple products are amazing. They are easy to use, great screen clarity and color, good speed, and last a long time. I am really happy with my new laptop and I can't thank Apple Bethesda Row for all of their help.

They fix computers. So far replacement of a fan and addressed a memory issue…read more Great techs and good customer service. Highly recommend

Really great customer service and communication. I brought a dead computer and iPod and he was very…read morehelpful and realistic with me about what I could do.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

Hon has saved us many many many times. Whether a desktop laptop or an android components they're…read morevery helpful and their prices are more than reasonable.

The fan on my 2015 Lenovo ThinkPad E550 had been failing. I had previously purchased the part that…read moreneeded to be replaced. Upon consulting with a number of computer repair shops who could not do it because the part needed to be soldered to the motherboard and that they could not do it and the stupid that could do it were quoting me prices ranging from $175 - $300. I then called BoonPC. The tech (I'm very sorry that I did not get his name) told me that he not only could do the repair in less than a day, but that it would cost me nearly $100 less than what other firms were charging. My laptop is back up and running thanks to BoonPC!

I can't say too many amazing things about this business. Alex is a godsend and saved me from losing…read moremy phone number. Xfinity Mobile screwed me over for a month with assorted shenanigans and incompetence. So much incompetence that they accidentally canceled my phone number which they told me could not be recovered. I had this phone number since college and wasn't interested in giving it up. Came over to Xfinity from AT&T and experienced nothing but horrible service. I didn't ask to be put on a prepaid service (called NOW MOBILE) and they signed me up on one over the phone on January 15th and told me they couldn't get me off for SIX MONTHS. All I got were apologies and ineffective attempts to correct the situation. Apparently NOW MOBILE doesn't support something called an "MDM feature function" was allows them to retrieve a phone number after it was canceled. THEY suggested I cancel it from NOW MOBILE to reboard it onto Xfinity's mainline service. I guess the rep that signed me up the night of 1/15 was looking for an incentive pat on the back from management or maybe didn't know what he was doing exactly - who knows, but he set the wheels in motion the ultimately led to tons of wasted time and a canceled phone number. NOW MOBILE doesn't offer live phone support, so you end up on virtual text communication with people overseas.... China, India Pakistan, Philippines, etc. Extremely slow, repetitive, communication challenges. They should call the service "NO MOBILE" because it was awful. Anyway.... I was completely despondent/lost Thursday and had given up hope until my brother suggested that I go see Alex. He's super skilled and super knowledgeable and most importantly super enthusiastic. We were successful in porting an otherwise dead phone number over from Xfinity to SIMPLE Mobile (a service he sells) and I'm back online. The prices were even less expensive - which was the reason why I stuck with Xfinity and continued to take the poor service I was getting from them. The service didn't port over immediately and I was so worn out by all of this that I told Alex to just get me a new phone number. The status was stuck in "in process" which I thought was because my old phone number really technically was no longer available (according to Xfinity). Alex encouraged me to stay positive since it could happen anywhere from 10 minutes to 24 hours. Lo and behold - 7 hours later I got the good news. The order was completed!!!!! I could restart my phone. He made my day! I can't recommend this guy enough.

Once again, tech is a new and used tech shop that can service or repair your phone, computer tablet…read moreor device while also providing used and new phones for a lower cost and you can find anywhere else on the market. The owner is Amazing and very helpful!

Can't believe my good fortune at discovering Chevy Chase Geeks and Yohay Korkos! Hugely skilled in…read morecomputer setup, problem-solving, tune up and repair, and virus & spyware infestations. Beyond that, terrific customer service: Responsive, honest, patient, great prices, good advice, and a delightful guy, to boot. He worked hard to repair my printer only to learn it had an unfixable software defect and had to be returned to HP. He went the extra mile and offered to talk to HP to explain the situation so they wouldn't give me a hard time. I soon will hire Chevy Chase Geeks again to setup my new laptop, I can't recommend them highly enough. 202-386-2000 info@chevychasegeeks.com

These guys are fantastic! They have saved my computers more…read morethan once, super fast service, priced very reasonable and highly skilled. I like the fact they come to the house or business (in my case both), and fixing off site if needed. They know what they are doing and called exactly as promised. Finished my repair on time and helped me to prevent any issues in the future. This is my spot for PC's and Mac's repairs.

Chris did an amazing and fast job. He came to pick up my laptop at 5pm. Next day at 7:30am I had my…read morelaptop up and running. He hand delivered the computer back to me. Very reasonable pricing. Great communication Great value Will reach out to him again in the heartbeat with any of computer problems.

From the owner: We provide professional local and remote IT services at affordable prices. Call BTS today to…read morerestore and optimize all of your valuable electronics.