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    AT&T Store

    2.6 (53 reviews)
    Open 9:00 am - 8:00 pm
    Updated over 3 months ago

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    Store was suppose to be open, this is 10:15am and no one was there!

    I came to the store at 10:15am this morning and the store was still closed and this location was suppose to open at 10:00am. This is unexceptable and such an inconvenience, especially when I was heading to work and just needed to add my son to my account.

    ATT Store China Town

    I go to a corporate store to get help accessing my account, and the salesperson decided it was nothing she do for me . You barely listen to me. If this is what they train to treat people like this. I would never endorse ATT .

    Fraudulent charge

    I signed up for a new plan with 3 new phones. Representative Aaliyah added 15$ per line insurance without telling me. They also double charged my credit card for tax on one of the phones. I called the store twice, the second time they put me on hold then hung up. I went back to the store and they claimed they could fix either error. Recommend I call a 1-800 number. They couldn't help either. No different than other carriers. Will update review if corrective action is taken. Otherwise, I will be returning devices and cancelling my plan.

    Front Door by subway esculator ..

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    13 years ago

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    6 years ago

    Business owner information

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    Manager

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    7 years ago

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    12 years ago

    Fast and helpful service. The assistant manager, Leilani, goes above and beyond.

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    I was frustrated by the fact that my phone was shattered and I was having trouble navigating the system to add a new phone to my family plan.

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Mobile Phones 1,354 times last month within 15 miles of this business.

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    Verizon

    Verizon

    2.6(61 reviews)
    0.6 mi
    $$$

    The associates at this location are very friendly and knowledgeable of current sales and deals…read more They were pleasant to work with in upgrading my phone and service plan

    Completely unprofessional and Horrible manager! I honestly had the worst experience i've ever had…read morewith verizon. I have been a loyal customer for over 3 years and this experience was it for me. I have not been able to use my service for 3 days. I have spoken with multiple care team reps, tech coach reps and supervisors over this period. I spoke with a supervisor and they advised me to visit a corporate store to reset my ESIM. I left my job and went to 1318 F ST NW around 3:30 PM today. When I got there, two reps were busy helping customers in the back and a lady who stated she was the store manager was available. When I came in she looked at me and looked down at her phone. I had to go to the top of the steps and say hello for her to acknowledge that I was a customer. I greeted her and explained I was having network issues. She asked for my ID right away and did not ask me any questions about the issues I was having. I asked her if I could verify my account with the account pin. She began to respond noticeably irritated and stated that is not allowed. She followed with the process over the phone is separate in store. I provided her with my ID and she gave it back. I stood in silence staring at her while she stared at her phone for about 5 minutes, with no words explaining what was going on or to set expectations. Finally after 5 minutes, I asked what's the hold up. She responded in a noticeably irritated tone, I am waiting to get access to your account. I asked her why the process was taking a while just for access. She just repeated the same thing" I am waiting to get access to your account", which was very condescending. I am completely disgusted by the experience I've had today. As a 3 year customer and a former employee of a full service verizon retailer, This has never been my experience with a corporate store. I called back after I left to get the "manager's" name. I spoked with the same representative who stated her name is Cathy-ann but she claimed there were no store managers available. However, when I was physically in the store some time before she stated she was the store manager. I am currently comparing rates to switch to AT&T. I need a representative from verizon's corporate to reach out to me as soon as possible so we can resolve this issue. I can be reached at (202) 657-7482.

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    Verizon
    Verizon
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    T-Mobile

    T-Mobile

    3.3(12 reviews)
    1.4 miH Street Corridor/Atlas District/Near Northeast
    $$
    Virtual estimates
    Shipping

    I wasn't happy about the customer service at all. Can't say I won't go back but I'll probably not…read morego back to that one. I felt like the young lady was more concerned about not helping than helping. She was terrible. It was like I'm not even going to look into this Went twice for the same thing and the same little young girl. I hate T-Mobile for real because the customer service is so darn bad. But I only pay $35 a month. Hope it's not going to that store. Because their service was terrible and the people don't care if you leave mad twice or not. Buy the inexpensive service but don't ever go to this store.

    If I could give this a 0 star, I would. My husband opened an account for Internet and at that time,…read morehe was promised a $200 gift card. He called them on 1-2-25 and they said it was coming which we never did get the gift card. Unfortunately, on 1-16-25, my husband passed away. I talked to them about a month or two after he died to get the gift card and they basically said they can't help because I'm not on the account. So I decided to get a new internet carrier. Once I got the new internet, I called on April 7, 2025 and cancelled T-Mobile. My husband got an email stating that it was cancelled and a few days later, I got call from T-Mobile telling me how to proceed with returning the equipment. I returned the equipment on 4-12-25. Well, they still took money out of my bank for this month. I called them and they said the account is still open. They also said that we had to fill out forms because I was not on the account to be able to cancel it. Apparently, someone is supposed to get back to me but I'm not holding my breath. Fortunately, I got my bank involved and they're disputing the charge. I also cancelled the debit card that they used so now they can't charge me anymore.

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    T-Mobile
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    AT&T Store - mobilephones - Updated May 2026

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