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    Apple Georgetown

    2.7 (334 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Sweet Deal...iPad Pro + Free Dre Beats!!  #Wireless  #FTW!
    DON C.

    You would think an Apple Store is an Apple Store! Right!?....I mean same products, same inventory, same selection.....And, never no damn sales!! What's up with that!? Well set aside....the cool location, building with great architecture, over-sized mall location, or historical landmark that the Apple store may occupy....they are generally all the same. BUTTTTTT, what sets this store apart from all the others is the customer experience, service, and knowledgeable technical staff. On top of that, this location is the only one in DC that still has Genius Bar.....All Apple geeks out there....do you remember the Genius Bar!? I have busted my Apple virginity and brought my very first iPhone (3G) here over eight years ago. And, ever since, from this exact same store....I have added an additional iPhone upgrade purchases, MacBook Pro, iPad, Apple Watch, service repairs, headphones and every accessory you can name to the list. Yes...I can admit....I have dranked the Apple "Kool-aid" and am in the entire Apple ecosystem at this point. No turning back now....LOL! BUTTTTTT, each time and with each purchase, the service and experience at this location has been consistently great. This visit was no different, I came in for a iPhone 7 cracked-screen repair. I was able to get serviced, without making an appointment as most location make you do. I walked in, was greeted, explained my problem.....and in less than an hour I was in & out with a brand new functional iPhone --that was no longer cutting my fingers with each swipe or giving me glass splinters! During the wait, I browsed around and tried to resist....but in the process I even upgraded my old iPad to the iPad Pro. As part of the purchase, I even received a free pair of wireless Dre Beats! Doesn't get any better than that!! Again, all of this occurred within the hour...and I walked out, happy of course! Spending your hard earn money....you expect at least good service and an acceptable customer experience. At this location you receive that for sure!

    Apple Georgetown
    David W.

    While staying in Georgetown for 2.5 weeks, we needed some items from the Apple store. We showed up without an appointment, and had to wait in the line outside of the store. Because I was wearing a neck gaiter, they gave me a disposable mask to wear inside. After only a five minute wait, we were escorted into the store where an Apple associate helped us with our shopping list (EarPods, iPad Smart cover, new iPhone leather case, etc. We were out of there in ten minutes. The store had excellent protocols which were enforced with a smile. Our retail experience was actually quite a pleasure, as Apple stores can be quite chaotic. Apple Georgetown is A-OK!

    Mark N.

    Genius bar people are great and took care of a work iPhone issue my own IT folks could not. That said the wait was super long. Almost 50 mins.

    Not too bad for a Tuesday after work.  It's usually really, really crowded in here.

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    5 months ago

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    6 months ago

    Bad surly slow service. Like shopping in the Soviet Union in 1981. Very annoying, don't go there.

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    2 years ago

    Idk why this store has a bad reputation, i always get fast help here. And I saw a genius doing sign language with a customer, that's cool AF

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    Page 1 of 9

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    Review Highlights - Apple Georgetown

    I visited this Apple Store to pick up my Apple Watch (I dropped it off to get a screen replacement).

    Mentioned in 6 reviews

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    Best Buy Columbia Heights

    Best Buy Columbia Heights

    (180 reviews)

    $$

    Columbia Heights

    Terrific service and atmosphere! Can't say enough good…read morethings about shopping at this store. The staff went above and beyond to help us navigate buying a new computer for streaming. Thank you, George! You are the best. We almost over-bought on Amazon because we're aren't very sophisticated about computers. You understood our goals and get us fitted with the right equipment.

    I came in here in hopes to find an accessory for my iPad. I had no idea where to look in this store…read moreand wandered for a bit. I literally went to the back of the store towards because it felt like the right area to go. No luck with that train of thought because there was nothing in this area. Surprisingly the area I needed to look in was exactly right inside the entrance to this store. After finally figuring this out, I stood in front of the items and tried to figure out which item would fit the model of iPad I had. It didn't help that they had the items in bulky theft deterring cases. I know why they had to put them in these, but it made it hard to figure out if each one of them would fit my iPad. It was quite the ordeal to pick up each one, attempt to read the backs of each and then switch up. It didn't help that I had a bag with me with items in it and I didn't want to put it down. What made matters worse here was the noise level. It was so loud that it was hard to concentrate. It was like I was in a frat house during a party. The music was so loud in here that you could hardly hear a thing. In fact, when I was asked if I needed help, I declined instead of having to yell my answers/questions to the store employee. When you thought the music was finally being turned down, the volume shot back up. I had enough of this and decided to leave. I ended up picking up my item elsewhere. A place that I wasn't in the middle of the rave.

    Computer Plus

    Computer Plus

    (46 reviews)

    $$

    Georgetown

    BEWARE. If you have $100-250 dollars to throw in the trash and an abundance of free time, then this…read moreis the place for you. Called in advance to ask about how I needed to prepare my computer for servicing and took appropriate steps. Typed up and printed out my contact information should the technician need to ask any questions along the way along with explicit services I needed done: (1) annoying malware removal (2) hard drive memory reallocation. Neither was done. To be clear, the malware was pretty minor - limited to Chrome web browser - I just didn't have the time to hunt down the source myself. Also, the company lists "PC & Mac Virus Removal-Data Recovery-Repair Service" AS PART OF THEIR TAGLINE (google: "computerplus georgetown dc") but couldn't remove even a minor browser malware. The sad part was when I came to pick up my laptop, the person at the register just took my money without blinking an eye and no attempt was made to rectify or refund the $200 I donated to their business. At least a "sorry, we couldn't fix your machine" and I would've respected their integrity - but I have little evidence of that from my own personal experience. My advice, is that if they quote you anything above $125 dollars and there is nothing critical on your machine you need to retrieve, you should seriously consider just buying an old refurbished or desktop computer for $200-300 instead and starting fresh. That is ultimately the path I took. Computers these days are pretty cheap as long as you're open-minded to the brand, device, and model.

    Computer Plus fixed my custom PC twice in two years. Both times the wait time was reasonable, and…read morethe noted problems were 100% gone. Both times they told me the price before working on it and it was completely fair for the services rendered. I say that as someone with some experience in repair rates - the price is reflective of a repair technician with over twenty years' experience, and not an over-charge. Best Buy is going to give you the customer service a national chain provides - none. Other smaller shops handle primarily tablets and phones, sometimes laptops. This shop is going to fix your computer, laptop or Apple product to the highest standard.

    Apple Carnegie Library - Display area

    Apple Carnegie Library

    (106 reviews)

    $$$

    Mount Vernon Square

    Stunning Apple Store location. They even have a museum upstairs!…read more Worth stopping into to look around, but make sure to prebook online if you need to talk to someone! I have had mixed service experiences, but the location is beautiful.

    For an upcoming trip I wanted to finally get an AirTag to use in my luggage to keep track of it. I…read moreconstantly pass this location when commuting through DC and I figured I should stop real quick one evening on my way home from work. I don't think I really need to say how stunning this location is. Being a former Carnegie Library and all. Also, being from the Pittsburgh region originally, it was a treat to see. I made it inside and went to the shelves to browse. I found what I wanted, and in typical Apple fashion you are forced to interact with the staff. I'm not opposed to that, but the introvert I am took a few minutes to warm up to the idea. I roamed about for a few minutes before heading towards someone to ask for help. I got to see the rest of the space doing this and take in how grand this place is. Once I was spotted as needing something I was on my way. I told the employee what I wanted and they had to get from their stock to bring it out to me. Once they had it they went through the process of sale (which confuses me), and soon enough I had the item in hand. Not without some delays. Their payment systems wasn't playing nice with my phone or card. It wouldn't take the tap and the employee said they had been having problems with it. Finally, after inserting, I was able to get my item and go. Great customer service, but just an over the top store overall.

    Geek Squad

    Geek Squad

    (15 reviews)

    $$$$

    Shaw

    Geek squad just lowered my expectations of the human race by two rungs. I'm trying to execute moms…read morewill and computer crashed. GS "fixed" it. But when I got it home, the photos wouldn't down load, and the printer scanner couldn't be found. Brought it back and asked to have it expedited due to my situation with my mom and that they are the ones responsible. When they said no. I said I want a manager. I was told that I was going to be thrown out of the store. I was told I was going to get banned from every store. He pointed to a police office and said he would have me removed. The police officer was not interested. And the manager Sieed says "I don't care if your mom died, my dad died two weeks ago".... They gave me a number to call. Still nothing is fixed. Germantown Best Buy and geek squad has a reason for in store protection. What would a man have done? "I don't care that your mom has died" has stuck with me.

    How does Geek squad even exist? I called the end of March for big screen appointment to fix 55 in…read more Samsung. Lady checked all my info and said thanks for being a loyal customer. All good so made appointment for April 2nd and tech will call with 4-hour window. No contact whatsoever so I called a 2nd time. My appointment was cancelled because no longer repair Samsung tv's. Absolutely NOT TRUE and after more incoherent ramblings I terminated the call. An hour later I called for third time. This time nothing but apologies and I will set another appointment for you as soon as I find out when someone will be in your area. I forgot they come from India or other third world country. Still no response and 27th of April. Great customer service but normal for them and Corporate could care less and as always been their attitude. Much thanks for a non-job well done. I am completely done.

    Apple Georgetown - computers - Updated May 2026

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