My service was excellent. They brought 5 TV's to install with new Verizon FIOS service and it all…read morewent smoothly. They borrowed my phone to show me how to do the setup on the Verizon app. They also gave me contact information for any needed follow up. All in all outstanding service!

While they were responsive during the home build, and for the first year thereafter, efforts to…read morereach them have been unsuccessful. E mails , voice mails for both sales and services, go unreturned. I do not believe in writing bad reviews for small companies, but I am hoping this will get somebodies attention and will return my calls and messages.

So I actually moved into a new build I did not purchase. The buyers paid for a home theater, sound…read moreand security package (control 4). Guys showed up when they said they would 4 trucks at 1130 and last person stayed (Sumar) until 5pm and did a thorough job showing myself, wife and son how to operate from our phone/panel and explaining the rack they set up. The buyer oddly didn't purchase home theater/projector/screen, but that wasn't on the white glove service team. I don't know the quote yet, but the service was great, no complaints.

Horrible over priced service... takes them a month to come out, charge you upfront and performance…read morehorrible service, nothing promised was done

they have supported my security system for 5 years and are very difficult to get a hold of anyone,…read morethey do not return calls or text messages. my smoke detector and carbon monoxide alarm keeps going off, needs repair and they are no where to be found - and not calling me back to service

Asked for a service call to evaluate an issue with one of the cameras they installed. Did not…read morerespond to 2 separate emails.

We've been happy customers of ABC Burglar Alarm Systems (now part of Pye-Barker Fire & Safety) for…read moreover 25 years! The phone reception staff are respectful and usually quick to respond when I call with a question or concern. And the service staff have helped us troubleshoot our home security system over the phone several times with clear instructions, which we really appreciate. Over the years, the service has been affordable, and even now competitive. The technicians are both patient and skilled--especially with our older wired and wireless system. They really know what they're doing and treat us and our home with care. We stayed with ABC Burglar Systems this long for a reason -- they're dependable and trustworthy!

Incredible company. Outstanding customer support and Christa is very responsive and is our…read morefrontline support rep. Thank you!

I had a messy network panel that needed some serious TLC to remove unused connections and tame the…read morerat's nest. Scott of AVA did fantastic work! His work is even better than I was hoping for. My rat's nest of cables and questionable connections are now a thing of beauty: neat, clean, and organized. He was professional, friendly, and top-notch!

I hired Audiovisual Architects to design and install a media surround sound system in my new home…read moreand am so happy with the results. Jon took the time to explain to me my options. I wanted premium equipment, but the room isn't huge and I was so impressed with the approach he found to give me amazing Dolby Atmos performance and superb video enhancement technology in super small packge. All from a simple single button press to watch my favorite programs! I want to say thank so much for the super clean installation and clean your team procided! I'm really enjoying my system!

I needed speakers installed in my living room and he installed them without damaging the walls more…read morethan necessary. The Best Buy people that came earlier said they would be only able to install it while making holes in the wall, near the floor under every speaker and also some holes in the ceiling of the basement and they would not repair those holes. Glebe was able to much smarter without any visible damage so no repairs were needed. His charge was a lot lower than Best Buy so I tipped him well.

I don't like leaving negative reviews, it takes a lot for me to do so. Especially when it comes to…read morea small business that's been around awhile like Glebe TV. But my experience with them was bad from start to finish. After my TV suddenly stopped working, I sent Glebe TV an e-mail they have listed on their Facebook page (because their website doesn't work) asking for more information. After 2-3 days passed, I got no response. This was a sign of bad things to come, but I disregarded it as no big deal. I then called them, got the needed information, and dropped off my TV a couple days later. They charge a $95 non-refundable deposit fee to get an estimate, which can be applied later to the cost of repairing the TV. While dropping off the TV, I was told I'd get a call in "a couple days". A couple days came and went. I called 14 days later after never hearing from them. They still hadn't even tested the TV to see what was wrong with it. I'm frustrated, but continue to wait. I call back a few days later once again and no status updates. At that point I was then told a technician will call me "first thing in the morning". This call never came. Finally, after 20 days they called me first and gave me an estimate. So just to be clear, I paid $95 dollars for an estimate that took 20 days. For me, it would've cost another $200 or so to fix the TV so it made more sense to buy another TV. If I would've known it'd take 20 days to get an estimate, I would've never went to Glebe in the first place. They never apologized. I asked for some type of refund for the lengthy and expensive estimate and lack of communication on their part, but I was met with dismissive attitudes and kept getting the run-around to call back at another time. At this point, TV's have become throwaway items and in most cases it's probably more cost effective to just buy a new one. I don't recommend you take your TV to a business that can take up to 20 days to give an estimate, does not initiate contact with their customers, and is dismissive/unapologetic to it's customers. Very disappointed.

DO NOT USE THIS COMPANY! I joined the HOA a few years ago and our building uses Urban Alarm. I…read morehave had nothing nice to say. It feels more like a scam than an actual business. They failed to provide the services written in their contract, if they ever respond to service calls they will not actually complete the task and stall for MONTHS! They claim to have cloud-based storage but never actually set up our system to connect to the servers, meaning that we could not use any footage to help people in our building. The one time they did address an issue they left trash all over the entry way and "fixed it." The person answering the service line is belligerent and rude. They really need to think about customer service and how they talk to clients. I would start by firing him. Finally, this business is not BBB Accredited! Use a reliable company and skip this group.

If considering Urban Alarm for your building I strongly urge you to reconsider and avoid them. They…read moreprovided abysmal, negligent service to my condominium building and HOA including: - Not completing routine service or inspections of our security system. - Not responding to requests to service our building security system when a critical panel failed for greater than 6 weeks. - When Urban Alarm finally did come to investigate the failed panel they did not provide requested updates or fix the panel and, to compound this unacceptable level of service, they left trash on our building's lawn. - When contacted a final time to request an update on repairing the failed panel (2.5 months in to this saga) they declined to provide an update or ETA and rudely recommended my building cease paying them and to find a new provider. Need a dependable security provider? I recommend looking elsewhere.

RefuGeek owner Irvin Mason and his talented team employed their uniquely multi-faceted skillset to…read morefuture-proof my home while a whole house renovation was underway. They coordinated with the renovation contractor and did an awesome job of running CAT6a wiring (and other shielded cabling) throughout my 5,000 sq ft home to create several smart home technologies, including: * Ethernet wired computer network, fast and reliable connections to the network and the Internet. I now have both wireless (with Wifi access points) and wired networks controlled by a very sophisticated smart panel. * NVR with security night vision cameras covering all sides of my home 24/7/365. * Smart video doorbell and 10-tones chime. * Wall-mounted TVs throughout my home with all cabling behind the walls, and one ceiling-mounted TV and an iPad dedicated to security. * Wiring and control panels for automated shades for every window and patio door throughout my home. * Wired video intercoms in all bedrooms and main hallways. * Powerful antenna system in the attic with splitter connections to all TVs. * In-ceiling speakers and in-wall subwoofer with network A/V home theater receiver and related devices such as an amplifier and extender. The RefuGeek skillset is highly recommended to future-proof and enhance the security of any home; and can even enhance the quality of life for those who live in any home. Norman M. Riverdale, MD

Very helpful and prompt..didn't take long and explained everything to me before he finished..will…read morebe using them again and recommending them to my friends and family.