This is my first time having to go back and update/revise a review I've submitted. Let me say it's…read morenot the independent retail store but the company they represent. I took my mother to this store for her 87th birthday to finally upgrade her iPhone and change from one carrier to Verizon since all her home services were through them. It just made sense she had finished paying off the phone from the previous carrier to bundle her cell phone into the internet, cable, and home phone. In addition, it will make it easier for my siblings and me to assist her in paying her bills. I thought everything was done when we entered the store, and I firmly articulated that this was what we wanted to do. So, we left thinking that it was done and that her monthly bill would reflect electronically this new item added to her services with Verizon. This was in November, and in January, my mother called me hysterical that she received a bill of over $800.00 along with a cut-off notice for her cell services and sending her information to a collection agency. I immediately logged on to her account and didn't notice anything unusual. So, I chalked it up to thinking that it was spam. I then went to her house to look at three bills with three account numbers on them. After not getting a favorable response by telephone, I immediately got the bills and went to the store we purchased the cell phone from to find out what happened. I was met by a young lady named "Nimota," who spent over an hour working with me to find out how to rectify this situation so my mother's services could be restored. I am not a Verizon customer; little did I know that their wireless and home services fall under two separate entities. So, in essence, as a customer, you receive TWO separate bills; one for home and one for cell. WHO KNEW; WTH. I will spare you further details of this fiasco. Nevertheless, I wanted to highlight "Nimota" and her incredible patience, poise, professionalism, knowledge of the carrier and who to connect me with. Her gentle spirit and calm personality kept me as we came to a peaceful resolution to this mishap to some degree. I hope that the store manager cherishes the gift of her presence in this store.

The associates at this location are very friendly and knowledgeable of current sales and deals…read more They were pleasant to work with in upgrading my phone and service plan

I should have heeded the other reviews... Like many others, I had a broken iPhone 7 screen. They…read morewere quick to replace it, but the quality of the replacement is unacceptably low, especially for $100. The resolution of the replacement doesn't match and the durability of the glass pathetic. Once replaced, the phone went immediately into a case and sat on a counter over the weekend - on day three, with less than four hours of screen time and never being dropped, there is a crack across the entire screen and multiple scratches. This is compared to my personal iPhone 7 used daily for two years, in a similar case, without a single crack or scratch. Of course, I visited the store since there is a 30 day warranty. They would do nothing - "there can't possibly be a manufacturing defect in the glass, only the LCD." Moral is a $100 gets a knockoff screen that will not last, just roll that money into a new phone.

Wish I could just have my cracked screen again…read more My phone (iPhone 7+) is sometimes unusable because of the awful job done at Gadget TLC. I had a small crack in the corner, and figured I would get it repaired. They replaced the screen in about an hour, and it seemed fine at first. Later that afternoon I noticed it was difficult to text - you had to press the keys twice as hard and much slower for the phone to recognize your touch input. This also persisted when scrolling on webpages - sometimes the phone didn't recognize a swipe. This issue has continued to this day. I wouldn't trust them to fix my phone if it were free.

extraordinary service by these guys at Mobile2Mobile They helped recover my lost data on the iPhone…read more16 Pro Max, which was liquid damage. Apple Store couldn't do anything for me and just recommended buying new phone. My data and pictures were priceless to me and for this reason, I am forever grateful to these guys here in . Thank you so much. A+ Come see them!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

Super nice and helpful team. I've had to come a couple times during my switch from Verizon, they e…read morebeen great. Shout out to Mohammad!

The employees can't answer a simple Questions and get unprofessional and rude especially when you…read moreadvised them they were wrong.

Mr. Wilson gave great service and had excellent knowledge of the products. Especially the REVVL Pro…read more7. Lol! Promotion and Bunus for Mr. Wilson 4STAR SERVICE

Better than Verizon. None of the crazy charges and is straightforward with service. The coverage is…read moregreat

Working at Verizon must be tough given how technology just sometimes doesn't work. I'm sure they…read moreget thrown shade when that happens. However, my pop in at this store was handled well. They weren't able to fix it, but the staff were very attentive and friendly and treated angry customers well.

They helped me set up my new phone and were extremely helpful and fast. Would recommend this store…read moreto others.

No issues with this Best Buy. The staff were pleasant and friendly. I had a store pick up, I was in…read moreand out. In fact this location was the only one that had what I needed within 200miles.

Found what I was looking for. Docking port for about $100. Not bad…read more Reviewed a few videos online and stopped in and was Assisted by helpful and kind staff. Staff got a call about a lost child while he was helping me and apologized and left real quick to take care of finding the child and then returned. Good thing, the child was found quickly and returned to their parent.

Nice little place for your electronic needs…read more I was surprised at the quick customer service that I got from EVERYONE that worked there. And, here I assumed that I was gonna have to tackle someone down just to have some eye contact. Ah, my jeans got to live another day without being tattered. Once I got what I needed (a new laptop charger), I didn't have to wait in line to make my purchase. You know how it is these days...waiting behind someone who is purchasing a cellphone. Instead, I was re-route to a closed register so I could be on my way.

I've never been to "the shack" and experienced anything more than "meh" product quality and…read morecustomer service. This one is no exception. It really is amazing how expensive they are vs. the quality of the product you're actually buying.

The guy at the counter fixed my android phone touch screen, rendering it usable again in all of two…read moreminutes (I had been prepared to have to wait awhile), and did not even charge me. Was very nice, too.

Brought my laptop to have a new USB port installed. Did a great job and on time. I recommend this…read moreplace.