I should have heeded the other reviews... Like many others, I had a broken iPhone 7 screen. They…read morewere quick to replace it, but the quality of the replacement is unacceptably low, especially for $100. The resolution of the replacement doesn't match and the durability of the glass pathetic. Once replaced, the phone went immediately into a case and sat on a counter over the weekend - on day three, with less than four hours of screen time and never being dropped, there is a crack across the entire screen and multiple scratches. This is compared to my personal iPhone 7 used daily for two years, in a similar case, without a single crack or scratch. Of course, I visited the store since there is a 30 day warranty. They would do nothing - "there can't possibly be a manufacturing defect in the glass, only the LCD." Moral is a $100 gets a knockoff screen that will not last, just roll that money into a new phone.

Wish I could just have my cracked screen again…read more My phone (iPhone 7+) is sometimes unusable because of the awful job done at Gadget TLC. I had a small crack in the corner, and figured I would get it repaired. They replaced the screen in about an hour, and it seemed fine at first. Later that afternoon I noticed it was difficult to text - you had to press the keys twice as hard and much slower for the phone to recognize your touch input. This also persisted when scrolling on webpages - sometimes the phone didn't recognize a swipe. This issue has continued to this day. I wouldn't trust them to fix my phone if it were free.

Great phone repair Great prices…read moreGreat service Replaced my iPhone 14 screen in 20 mins Highly recommend them Agent Atif is top notch customer service!

Ali rocks! He wasn't sure if he could fix my phone but was willing to try. Walked out a happy…read morecustomer an hour later. Great guy, reasonable price. Nice clean laid back environment.

I cannot recommend Micro Solutions enough. My 2020 iPad Pro stopped charging, and a major repair…read morechain (uBreakiFix) sent it away for weeks only to tell me it was unfixable. I brought it here, and they diagnosed the motherboard issue in minutes using a specialized tester. Not only did they fix the board within a week at a very fair price, but they also discovered that the previous shop had left loose screws, damaged the screen, and internal damage inside my device. They salvaged a "dead" iPad and were transparent throughout the whole process. If you have a complex repair, skip the big chains and come here first!

Easy to communicate with. My phone was fixed in less than an hour after the part came in for it.read more

The associates at this location are very friendly and knowledgeable of current sales and deals…read more They were pleasant to work with in upgrading my phone and service plan

Completely unprofessional and Horrible manager! I honestly had the worst experience i've ever had…read morewith verizon. I have been a loyal customer for over 3 years and this experience was it for me. I have not been able to use my service for 3 days. I have spoken with multiple care team reps, tech coach reps and supervisors over this period. I spoke with a supervisor and they advised me to visit a corporate store to reset my ESIM. I left my job and went to 1318 F ST NW around 3:30 PM today. When I got there, two reps were busy helping customers in the back and a lady who stated she was the store manager was available. When I came in she looked at me and looked down at her phone. I had to go to the top of the steps and say hello for her to acknowledge that I was a customer. I greeted her and explained I was having network issues. She asked for my ID right away and did not ask me any questions about the issues I was having. I asked her if I could verify my account with the account pin. She began to respond noticeably irritated and stated that is not allowed. She followed with the process over the phone is separate in store. I provided her with my ID and she gave it back. I stood in silence staring at her while she stared at her phone for about 5 minutes, with no words explaining what was going on or to set expectations. Finally after 5 minutes, I asked what's the hold up. She responded in a noticeably irritated tone, I am waiting to get access to your account. I asked her why the process was taking a while just for access. She just repeated the same thing" I am waiting to get access to your account", which was very condescending. I am completely disgusted by the experience I've had today. As a 3 year customer and a former employee of a full service verizon retailer, This has never been my experience with a corporate store. I called back after I left to get the "manager's" name. I spoked with the same representative who stated her name is Cathy-ann but she claimed there were no store managers available. However, when I was physically in the store some time before she stated she was the store manager. I am currently comparing rates to switch to AT&T. I need a representative from verizon's corporate to reach out to me as soon as possible so we can resolve this issue. I can be reached at (202) 657-7482.

Working at Verizon must be tough given how technology just sometimes doesn't work. I'm sure they…read moreget thrown shade when that happens. However, my pop in at this store was handled well. They weren't able to fix it, but the staff were very attentive and friendly and treated angry customers well.

I live in Southeast Washington, DC, and Verizon service here is absolutely awful. There's almost no…read moresignal anywhere -- calls constantly drop, texts fail to send, and the data is unbelievably slow. It feels like Verizon completely forgot about this area. I finally got tired of paying high prices for nothing and switched to another network that's cheaper, faster, and has full signal everywhere. Verizon is the worst choice for anyone living in Washington, DC, especially Southeast. Save your money and go with another provider.

I brought my phone here after having issues with my screen that persisted for days. My Asurion…read moreinsurance is with Verizon, so luckily, I didn't have to pay out of pocket for their services. I had to pay for the screen protector out of pocket, but it was approximately $20, oddly enough much cheaper than the Verizon store's screen protector (I paid $40 when I first got my phone). It took them exactly 2 hours to fix it. I'd suggest maybe going to a coffee shop or go shopping in the mean time somewhere nearby. Have a watch or laptop on you. Or a book. Its very metro accessible (across the street from Eastern Market Metro station, 2 min walk). The main critique I had was the horrendously foul smell the place had. It was so bad, I could hardly breathe. It smelled like open garbage or old food had been sitting out for a long time.

This place is fine if you want to get your cracked phone screen replaced. For anything else, tread…read morecautiously. Whatever you do, DO NOT buy the Asurion coverage they will try to sell you. It's expensive, questionable coverage. While they are happy to sell it to you, if you then come back with an item for repair, they claim they cannot help you without you filing a claim online beforehand. What is the point? Terrible customer service and unhelpful employees.

sowrov Did an amazing job today, definitely coming to him only well the store. gave me his honest…read moreopinions and i baught goodies. Amazing store as costumer service 10 Star

CON ARTIST SCAMMERS…read moreTook to get a little cracked fix and they broke my camera, refused to fix it after "gaurenteeing" their work and wanted more money for a problem they caused. BEWARE, BEWARE, BEWARE.

I came for privacy screen for iPhone XS Max and the rep had it available and put in a just a few…read moremins. He was very courteous and respectful and knew his product.

Terrible place! Do not go here to get your phone fixed! I went to get the back of my iphone xs max…read morefixed and they ended up ruining my touch screen. They wanted to charge me $80 to get the back of it fixed. I repeatedly told them that my touch screen was working before hand. I told them that i am not willing to pay them for my phone to be broken. They said they are not going to return my phone in that case. They are thieves and dont know what they are doing. They were getting angry and not being professional. This place is shady, do not go there!!

Zagg truly impressed me with their honesty and timeliness…read more I had problems re-charging my Samsung S8 for months. One location wanted to saddle me with a new charging port and battery for $130 to fully fix the problem. In pleasant contrast, I took my phone into Zagg's location at Metro Center. Lexis called me at work to tell me that there was nothing wrong with the charging port at all. Instead, the port just needed cleaning with a special brush and rubbing alcohol. Best, they charged me nothing when i picked it up.

I came by here yesterday to get my iPhone 13 battery replaced. The young lady who helped me was…read moregreat. I was in and out in an hour and it only cost me about $100, which sure beats buying a new $1,000 phone. I'd definitely return to get my phone and/or tablet fixed or for protective cases.

My friend was all distraught when she broke the screen to her cellphone after dropping it in the…read moreground. I got tired of her using my phone and listening to her complain about not having one so consulted trusty ol' Yelp and found a place open late plus it was on the way to our next destination. Enter Yosef, the "cellphone whisperer". He worked wonders and replaced my friends screen in about 20 minutes. On top of that she got a discount because of the Yelp mention. Woot! Woot! One thing to keep in mind is the parking situation can be a challenge at this shopping plaza so be prepared.

Just like most customers who posted positive reviews for this store, my impression of them was very…read moresimilar even though they did not provide the service to the glitchy iPhone I brought in, their honesty and the way the young lady handle herself with another older man before me was quite impressionable!!! I will keep them in my fav list for future reference and services should I need to bring my phone over. The young lady did not charge the older man a dime for helping him to get back into his laptop that he logged out and did not remember his password. I asked her a question and her honesty confirmed that it's time to get a new phone. Thank you and may your business prosper because of your excellent customer service and honesty!!!