There is customer service, and then there is Sean G.'s customer service. I had a bit of a wait at…read morethe McLean store, so had the opportunity to watch Sean provide thoughtful and helpful service to the two customers before me. He went above and beyond with all of us. I contrast this with the Tyson's store on Leesburg Pike, which screwed up my business phone line. Sean sorted it all out and sent me on my way a very happy customer. While at the store a gentleman came in who was quite obviously in some sort of altered state. He was unkempt and largely incoherent, becoming agitated when asked for ID to verify his account. Another female customer and I both sensed danger and tensed up; meanwhile, Sean handled him calmly and respectfully until he finally left. When he returned 30 or so minutes later, I immediately set my phone to 911 just in case, but Sean once again handled him like a pro. I have no doubt that the situation could have gone south quickly had Sean shown any trace of irritation or anger. Store manager, give that man a raise!

Wonderful customer service. I had a very poor experience in the Verizon down the street, but this…read moreone was amazing. the guy working there helped me through my options and was incredibly polite.

Some of the best money I ever spent. We're moving and couldn't believe how much crap we had…read moreaccumulated over the years. A lot of it was in the basement and we couldn't stand the thought of dragging it all up basement steps and hauling it out to the street for trash removal. I called Junkluggers and had excellent service from start to finish. A very professional organization, from the person who answered my first telephone call to the nice guys who picked up our stuff. They worked hard but were efficient and never complained. Highly recommend.

The wonderful gentlemen Duncan that came to move our junk away was on time, polite and…read moreefficient!!!! Really easy experience and I'm so grateful they were so helpful and easy to work with!! Thank you!" I would definitely recommend them! Sandy P

This company is the worst!!! It was quick for them to come and remove my refrigerator, but now that…read moreI need additional help -- I cannot get a callback nor get in contact with any representative, which I find confusing and misleading. The guy who picked up my fridge came alone and hauled it out with just his body, completely damaging my floors. I noticed after he left. I texted him and as a "sorry" he offered my money back. That money does not even cover half of the repair. I have been calling non-stop with no reply. The absolute worst. I would never recommend them and will never again use them for future work. **UPDATED RESPONSE** Although I am not surprised at your response, I am deeply disappointed and perplexed. Maybe it was the generic tone of the quoted/ polished response you use for all negative reviews that you offered me as a solution. I have repeatedly called your company daily trying to get a hold of your customer service line you have (option 2, when I called in) and always got a voicemail promising to return calls within 24 hours. I have also sent emails and inquiries directly on your site. Today, I decided to write a yelp review, and behold I get a response - regardless of how unhelpful it was. On August 10th at 8 AM (not over a month ago) one of your movers came to remove my refrigerator. Your company knew where my refrigerator was located (in the kitchen) and informed me, it wouldn't be a problem. But it very much seemed to pose a problem as soon as the mover showed up. He came in, no mask, no equipment, and asked where the refrigerator was. I walked him to the kitchen. He then removes my refrigerator by sliding it back and forth, from my kitchen to my front door. When he realized he couldn't get it thru the front door, he went to the truck. When he came back, he had a mallet in hand and began hitting the handles off of my fridge so he could get the fridge to squeeze thru my door. Shards of hard plastic flew everywhere (which is something else I had to clean when he left, cleaning the shards and my floor where he drug my fridge is when I noticed the several holes). On August 12th at 7:42 PM I sent a text to your mover. He mentioned something about me gluing my floor myself and that he would refund my money. Was that the right thing to do? Is that how you conduct business? Absolutely not. Especially, after I sent him pictures of my floor (which are included below for reference). The floor is costing over $600 to fix -- and I have an invoice for you from my flooring company, let me know where to send it. The $180 ($140 for the haul + $40 tip) does not even cover half of this bill. I am not responsible for this, your company is. Shame on you and whoever else is conducting your business in this manner. Your mover completely disregarded my home and offered me a band-aid solution. This is not how this will end. I need a better solution and will be waiting to hear from you.

Very professional, polished, and thorough. They are my go-to for all appliance repairs. Highly…read morerecommend everyone to give them a shot!

This company has absolutely scammed us for the past month. Lazy and unprofessional. I called to set…read moreup a simple washer/dryer repair (we had standing water in the washer and it wasn't working properly). The first visit they told me everything seemed to be in order, $113 diagnostic fee. Fine. Two more visits later, they told me "it might be a lid lock issue, it might be a drain pump", and that they would be back two days later to fix the issue. No word. I called on the day they were supposed to return, only to be told "we'll send someone tomorrow to re-diagnose". I told them that's what they had (presumably) done on Friday, only to be informed that they needed my authorization to order the replacement parts. They had not reached out or done this. Radio silence. Now I'm being told that it'll take a few more days to order the replacement parts, even though they're not sure what the issue exactly is, and that all together with labor it'll be ~$700. A month later, and all a company named "Mr. Appliance" seems to do is 1) not repair appliances and 2) send a guy to your house to hang out for 45 minutes and tell you "huh not sure". I will be filing a report with the BBB and DC AG.

The service was prompt, efficient and cost effective. I would recommend this service to others.read more

Blessyn provided great service on short notice and was able to accommodate a number of requests I…read morehad. Definitely recommend her

I brought in an old phone of mine that had been smashed to pieces. I wasn't very hopeful but if I…read morecould recover some of my old photos then awesome! If not, then no harm done as this place won't charge you if they can't get it working. But I was pleasantly surprised when I came to get my phone (only took about an hour or so) and it was working like new. The guy here was super helpful and nice and it didn't cost much to get a new screen and battery put in. I will definitely come back here for phone repairs in the future and would recommend you do the same.

Today was the first time that I have came in here after walking past it all the time so today was…read morethe first time that I have actually came in and the customer service was beyond excellent plus the prices are not bad at all. I would definitely recommend coming here.

I loved visiting this Nike store. The employees were very helpful, the deals were great, and the…read morestore was well stocked with a huge variety. My son who is finding his own style had a blast picking shoes, kids clothes on sale, and finding a hat to match his dad. I will definitely be returning to this specific Nike store.

After haven't been to silver spring downtown area for awhile, glad to see some changes happened to…read morethe area including this new nike shop. This nike factory store is very spacious and has great selections, great value on discounted items. The shop looks pretty clean. But out side of 1 security guard and couple employees in the front, we didn't really see other employees working on the floor. Since we didn't need any service so cannot really comment on it. The store was very quiet, not too many customers inside when we were there. Great location, and convenient. Parking garage nearby.